PROFESSIONAL EXPERIENCE:

Confidential (Irvine, CA)

BSA (Independent Contractor)

Responsibilities:

• Charge - off: Unpaid auto loans - BSA, documented/gathered requirements for Automating Systematic Charge-off, showing existing flows (AS IS) and re-engineered processes (TO BE). Interviewed personnel/Heads of dept
• Credit systems enhancement: Dealer to Lender application Submissions QA (Created test plans, executed verification for Integration, Function Test); BSA- Planned and coordinated UAT.
• IVR (telephony) - QA consultant, executed test scripts and reported gaps on what was executed and areas not verified from design.
• Contributed to change management- communications, and scope control.

Confidential (Riverside, CA)

Professional Services Business Solutions PM Consultant

Responsibilities:

• Client-facing, Business Requirements gathering (identify workflow, analysis of client business needs, software deployment
• Pre-&post-sales support - installed app developed in C# and mysql on client sites), worked with the CKO/CEO for Cognitix (EMR/electronic medical records & knowledge management for home-health agencies).

Environment: MySQL, C#

Confidential (carson, now Cypress CA)

Data Center Support

Responsibilities:

• Procured PC’s and Parts, supported network and data center issues; documented network and suggested process enhancements.
• Supported users (answered requests, migrated and installed new software)

Confidential (Torrance, CA)

QA Lead/PMO Support

Responsibilities:

• Team of 60-80, migrated 12 core applications to new infrastructure across major divisions. QA Lead for Bus. Tech Solution (BTS)/COE (Center of Excellence)group. Governance role, supporting PMO to streamline deliverables and continuous improvement:
• Created framework for process verification & consensus for method of approval among business architects.
• Created Master Test Plan, work schedule (WBS), project staff assignment, and coordinate tests. (Allowing Business Analysts and DBAs to execute tests, and pre-test analysis & design phase oversight).
• High Emphasis on coordination, communication, understanding cross-platform/OS/sw risks.
• Contributed to change management- communications, and scope control.
• Worked with a SOX consultant, 4 PM’s, 2 technical architects + 2 network specialists, 4 DBA’s, project sponsor, QA dept, Security consultant, BA’s. Participated in early stages of Business Continuity planning, and Configuration plan for Quality Center migration from Test Director. (Client was responsible for data center retrofit)

Confidential (Pasadena, CA)

PM Relaunch (Product Planning)

Responsibilities:

• Pilot marketing/strategic business advisory, customer-facing product re-launch. Marketing and compensation structure, product pricing and repositioning. Conduct business plan analysis/feasibility studies. Speech software used in therapy evolved into use by al Institutions and at the University level and was an optional text book companion. E-learning is a next step.

Confidential (Irvine, CA)

PMO Support, UAT

Responsibilities:

• Created QA Plan for data migration strategy (for targeted business turnover and new rules on privacy and call lists, applied to AOL Marketing DB datamart).
• Coordinated & Planned Function testing, and UAT strategy for Phase 1 & 2: facilitate discussion consolidate plans from team leads & managers
• Traveled, met, and worked by phone to discuss plans with Rye(NY), Schaumburg(Ill), Texas & CA.
• Executed test plan:
• Test end-to-end. Query database (Oracle 9) and Test hands-on in Unix. Coordinate with offshore team.
• Hand-off for Phase 3.
• Contributed to change management- communications, and scope control.

Confidential (Lake Forest, CA)

Manager, PMO Support

Responsibilities:

• Reported to CIO (Governance role over analysts and dotted line Project managers, Supported PMO).
• Established QA Department, which is also responsible for generating User Guide and Release Notes for customers on different versions of software, in addition to verifying two platforms: Web entry form and Windows LOS and backoffice systems. Application online interfaces verified via Confidential Desktop Underwriting, with tri-merged credit from three bureaus, and title & escrow requests to Fidelity.
• Recommended scheduled releases, standards, and staffing. NOTE: 100-bank customer base used 6-sigma to pass the applications.
• Worked with programming team, underwriter, and Subject Matter experts on ongoing changes due to fixes or new state regulations for Loan Origination.
• Assisted on workload from Call Center to resolve issues and categorize them into severities to send out to development. (Occasionally got a direct call from customers to resolve issues).
• Met with sales to determine gaps and to observe presentations made to customers, understanding requirements that lead to product customization.
• Created specifications as needed and hired an Analyst to report to the PM. (Governance Role).
• Created or reverse - engineered and re-engineered Business Requirements to compensate for lack of specifications to complete tests.

Confidential (Irvine, CA)

Product Manager/Director/Incorporator (Startup company)

Responsibilities:

• Reported to Sr VP of Technology. Reduced resolution fulfillment time of call center production user requests, from 7 to 5 days.
• Established procedures for software release/configuration management.
• Mentored QA team members.
• Proposed QA department setup, methods, budget, tools.
• Contributed to change management- communications, and scope control.

Confidential (Irvine, CA)

Independent Consultant

Responsibilities:

• Assisted CENDANT's QA department on the West Coast for test and deployment of the Coldwell Banker brand for real estate web application (had regular coordination meetings with New Jersey and New York). Verify C21 and ERA consistency.
• Verified applications and attend go-no-go meetings for release: Franchise, Legal Entity/Assignments. The legal entity tracks individual brokerages, its agents, commissions, and branding.

Environment: C++, HTML, MS SQL Server

Confidential (Newport Beach, CA)

Manager of Quality Assurance

Responsibilities:

• Reported to CEO. Setup QA department and methodology, established standards for case tools and processes, budget and tools.
• Recruited and mentored a team of 5 quality assurance engineers and analysts, and secured DBA support and Network support.
• Significantly improved morale in the QA Department and the company overall.
• Initiated QA consulting with sister companies to bring in additional revenues.
• Planned and executed a full test life cycle.
• Evaluated and purchased tools - Version Control (PVCS), Defect Tracking (Merant’s/Serena Trakker); evaluated Mercury/HP test tools, e-test, Seque
• Architected modification of the tools (Merant’s Trakker for Defect Tracking and issues management), modeling the table changes to capture information for better metrics and controls. and changing setup configuration of screens for the tools
• Prototyped customer contact management system (analyzed and designed processes, created screen prototype, modeled database interface with existing system for an in-house Java application framework).
• Contributed to change management- communications, and scope control.

Confidential

Senior Quality Assurance Consultant

Responsibilities:

• Statement of Work, Project Plan, Resource Plan, Estimations, Development and Architecture for Test Environment. Hands-on and Governance roles. Managed tasks to budget. Evaluate solutions and feasibility for test automation.
• For all engagements: Established methodology for QA, and used manual and/or automated requirements-based testing; used analysis and design techniques to verify consistency of screens and reports with data structures, and trace requirements. Created and executed test plans. Evaluated and recommended test automation tools and approaches.
• Develop detailed Performance & FunctionTest Strategy by understanding and analyzing Customer functional and non-functional requirements.
• Contributed to change management- communications, and scope control.

Confidential (Sta. Ana, CA)

Worldwide Services Consultant

Responsibilities:

• Participated in Project Timeline estimation, Work Breakdown Structure, created Gantt and PERT-CPM charts using MS Project. Attended to Statement of Work, Project Plan, Resource Plan, Estimations, Development and Architecture as required.
• Contributed to change management- communications, and scope control.
• Hands-on and Governance roles.
• Prototyped in VB. Created Data Models. ERD, Created Meta-data. Gathered requirements, presenter to users
• Designed/implemented business workflows, DFD’s, Evaluated technical solutions, Identify business development/add-on sales opportunities.
• Created Risk Management software with input from sr. manager. Created Incident (Issues & Defect), and Deferred Project Items Tracking system. (MSAccess)
• Deployed standards and methodologies in on-site client projects
• Test Manager for sole-source project involving new servers, network, and imaging custom application (OC courthouse) (Client was responsible for data center retrofit,

Confidential (San Ramon, CA)

Project Manager (Independent Consultant)

Responsibilities:

• Served as a project manager and on-site analyst, scoped project, obtained client approval, mentored offshore analyst for AVP (A Value-Added Tax company) in Salem, Massachusetts to create specifications and gather requirements that will enhance and consistently deploy the application upgrade in several platforms (Unix, AS400, windows).
• Contributed to change management- communications, and scope control.

Confidential (Cerritos, CA)

Consulting Senior Systems Analyst, Test Lead, Project Lead, Data Administrator

Responsibilities:

• Member Special Interest Group on Methodology, and taught systems analysis and design class. Analyst Lead for 3 court systems out of 14. Direct Report: 3-5, matrix40
• Conducted JAD sessions with LA district court users & heads of those departments, Prototyped screens & reports, presented AS IS/TO BE workflows, DFD’s, for user review, estimated hrs (function point analysis and work breakdown structure).
• As DA role, Created an enterprise model of 300 tables resulting in smooth integration of complex court functions (used Excelerator for function and model presentation; LBMS to normalize model to 5th normal form, and denormalize as needed to 3rd normal form).
• As Lead BSA Role, Created standard for use of case tools and mentored staff (Excelerator, Bachman, LBMS) for all projects, and worked with teams for consensus on system specifications content.
• Directed Testing for 14 subgroups of a 50-person project.
• Assisted in writing proposals and assisted in transition teams that involved flying out to satellite offices, tracing the value chain of gas supply lines and kiosk/convenience stores, and interview/survery for skillsets of personel (M&A Arco, BP Amoco).

Confidential

Senior Programmer/Analyst

Responsibilities:

• Full SDLC. Supported HR, Payroll, Financial System (Oracle), Work-In-Progress Inventory Control System (HP 3000 Package)