Business System Support Resume

OBJECTIVE:

Seeking insurance - related opportunities in Atlanta as Business Analyst (BA), QA, or Systems Support

TECHNICAL SKILLS:

Application Development Tools: PL/SQL, SQL, AS/400 Query, Data File Utility (DFU), Screen Design Aid (SDA), Work Database File (WRKDBF), IBM S36 Query, OCL and CL.

Database / DB Tools: ACCESS, VISIO, ORACLE SQL

Application Packages: RiskMaster (RiskTech), ARMS, Case Management, Profimax, VIASOFT and IBM CMAS (Construction Manufacturing Accounting System)

Desktop Tools: Microsoft Word, Excel, PowerPoint

Methodologies / Techniques Productivity Management: Waterfall Methodology, Software Development Life Cycle - SDLC

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Business System Support

Confidential

Responsibilities:

Resolved user issues with the functioning of claim data application, Security setup, and password updates for the RiskMaster Application (RiskTech).
Extracted Data using SQL, of claim information for legacy claims.
Assisted in staff; performed knowledge transfer and ongoing client support
Monitored application utilization, identifying software bugs and quality testing implemented designs.
Monitored emails received from clients and responded to client or forwarded to appropriate person

Business Analyst / QA Tester / Business Support

Confidential

Responsibilities:

Performed SQL Queries to extract claim information on Legacy AS/400 ARMS and Case Management applications for Business reporting.
Served as point of contact for users during Proof of Concept for upgrade to new XenApp server. RiskMaster application is web based application on XenApp (CITRIX) server.
Worked across teams with HCL Helpdesk Support and second level support regarding issues users were experiencing on new server. Helpdesk software was SeviceNow.
Identified and requested upgrades to software versions, clearing user’s profiles in regards to application running on XenApp server, allowing users to do their work.
Monitored Billing, Claim Payments, and CareTech transactions to downstream applications.
Created Change Management tickets for SQL procedures for data updates.

Consultant

Confidential

Responsibilities:

As Business Analyst, her responsibilities included preparing Estimates, writing Requirement, Design, and Test Plan documents as a member of the AS400 Application Support team.
As Support team member, resolved client support problems, maintaining and supporting a network of 18 AS400’s. Software Applications on the AS400 Systems
As QA tester, set up test environment and 2 separate test systems for testing 15 different AS400 systems; Tools included: Test Director Software to create Test cases and plans.
As Project Manager, managed the handling of small projects in NIKU for the AS400 Application group for 2+ years; Responsible for the Impact system and NIKU for these projects.

System Analyst

Confidential

Responsibilities:

Resolved any issues with the daily running, maintenance of an Insurance application. Assisting with the conversion of the data from the AS400 to a Mainframe platform.
Restored all historical data to a LAN server using ACCESS database, designing all queries, and reports that will be used to historical data for all prior years’ information.

Business Analyst

Confidential

Responsibilities:

Assisted in the assessment of a State Agency’s Year 2000 Compliance effort. The objective of Year 2000 assessment was to determine of the State agencies were on schedule.

Consultan

Confidential

Responsibilities:

As Technical Analyst, assisted with the install of new hardware and Manufacturing software upgrade on an AS400; assisted in the analysis and testing of the Mental Health Systems application. The objective of Year 2000 compliance testing was is to ensure that all century date processing functions are tested and function properly; assisted in the analysis and testing of application: SUCCESS; Participated in the enterprise planning and strategic phases of the Year 2000 Project for the State of Georgia. The responsibilities of her role included the analysis of mainframe applications written in all levels of COBOL, RPG, CICS, DB2 and Assembler; Analysis was completed using Viasoft Estimate 4.2 software tool and manual analysis
As Documentation Specialist, assisted in the analysis and documentation of programs for specific applications to be used in the compliance tests for Year 2000.

Business Analyst

Confidential

Responsibilities:

Assisted Project Managers with data analysis using Confidential ’s Productivity Management of WorkBench

Software Consulting - Developer

Confidential

Responsibilities:

Her responsibilities include analysis, maintenance and testing of reported problems in all applications. The applications are A/P, G/L, R/A, Payroll and Job Costing.
Assisted with changes to third party tax software, implementing W2 electronic filing with CMAS application.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship