SUMMARY:

• Forward thinking senior manager/director in global delivery with 19 years of experience with expertise in domestic and international delivery operations, customer service, business development, and program & project management for industries including technology, banking & finance, retail, healthcare, airlines and telecommunications. Proven ability to nurture existing business relationships, drive new sales and service opportunities, and function as an agent of change with strong vendor management expertise. Madhu demonstrated skills in turn - arounds, process improvements and customer satisfaction. Hands on experience in developing, directing, and demonstrating intellectual property programs, operations, enterprise QA delivery and best practice implementations,, and safety while adhering to highest corporate ethics and standards.
• Managing QA teams/portfolio
• Strong influencing and communication skills
• Having a flexible attitude and positive approach
• Ability to lead both onsite and offshore teams (includes vendors/third party client partners)
• Experienced in client facing roles and prosing new strategic plans with vision and longer term plans
• Constantly maintaining high levels of accuracy
• Ability to quickly learn applications with minimal documentation and
• Experienced across multiple types of testing like ST, SIT, UAT, RBT, MDM, BPM, TDM and Data Migration
• Experienced in working on Business, Functional and Technical requirements
• Knowledge of MS Office tools including MPP and Visual Studio
• Capable to take preventive action when risks are unacceptable and communicate diplomatically to executive leadership and program teams accordingly
• Understanding of different test approaches and techniques
• Actively maintain awareness and understanding of current developments and best practices in testingStrong knowledge of program/project management with extensive knowledge in execution and control
• Making sure that all testing plans comply with company guidelines, standards and regulationsAn understanding & appreciation of the full SDLC and how testing relates to it new test team members

TECHNICAL SKILLS:

TDM: IBM Infosphere Optim, Teradata, Edifecs

Database & Services: SQL, Oracle, DB2, TOAD, XML, ETL, EAI, WebServices, Java, VB, .Net, C++

Test Management: HP ALM, Jira, IBM Rational ClearQuest, WinRunner, Selenium Webdriver, UFT

BPM & HCM: PEGA, IBM BPM / PeopleSoft, Workday (HR and Payroll), Salesforce

Project Management: MPP, Microsoft Office, Microsoft Visio, Agile, Waterfall, Scrum, PLM

PROFESSIONAL EXPERIENCE:

Confidential

Program Director Testing

Responsibilities:

• Provided Enterprise Test Strategy and Test Plan for Workday HCM and ERP integration testing
• Created Global Test Plan and Execution Plan Integration with other integrated
• Created and monitored RAID log for the entire program & appended issues to risks as dependencies increased
• Created global roadmap for testing of Workday integration with SAP and testing of all Services and other impacted associated application testing was monitored and tailed for a sequential testing of workday process
• Implemented and lead an effective project change management process that pro-actively identified project changes and incorporated an appropriate impact analysis and approval for changes across program
• Managed Programs/Projects upto $8M at enterprise and globally managed resources for deliveries and reported to CIO/EVP/CXO/SVP levels
• Managed 10 to 15 projects/work streams in various stages at the same time and worked on changing project plans to come up with alternative options. Created a collaborative “team-oriented” environment
• Created capacity planning sheet and managed an appropriate resource planning for pharma and retail customers. Developed Test approaches / strategies / plan for large scale projects; determined testing scope & prepared test design, planned activities/ tasks
• Prepared and managed the projects testing schedule & quality of deliverables. Managed defects in Test environment & performed root cause analysis when required
• Prepared and managed time estimates and fixed bid deliverables (SOW & Work Order). Reviewed vendor/supplier deliverables and provided feedback and direction
• Collaborated with functional stakeholders to build reporting. Supported regression testing and introduced required changes as new releases for both manual and automation testing. Maximized efficiencycoordinating, delivering and supportingHP QC to BU, SME and Technical Leads.
• Bridged gap between customer expectations and engineering decisions by communicating effectively with both
• Facilitated complex virtual and linked teams in multiple organizations. Created communications, staffing and stakeholder management strategy.

Confidential

Senior Manager

Responsibilities:

• Provided estimates and maintained schedules to Workflow Management Systems of SAP Delivery Team
• Provided thoughtful guidance and presentation to C-level customers on detailed QA Process
• Managed big portfolio of testing for telecommunication and cosmetic customers
• Created enterprise level test strategy, test plan and detailed execution plan
• Created QA process planner and advertisement presentation
• Participated in revenue generation discussion with Senior Executives
• Planned, organized, and managed customer bids and proposals as part of budget planning
• Directed cross functional teams across all management levels to ensure program priorities, key dependencies
• Identified critical path activities, assigned and worked simultaneously to achieve required results
• Oversaw P&L, budgets, cost reductions, revenue, demand planning, and scheduling resource allocation.
• Created transformation checklist and monitored transformation of SAP testing portfolio
• Prepared detailed program plan list of transition and knowledge documentation
• Managed transformation program and created a vision through roadmap for testing of integration plan

Confidential

Project Manager

Responsibilities:

• Provided estimates and maintained schedules by ensured the deliveries by respective teams
• Provided appropriate capacity tracked for existed resources for future project assignments
• Handled escalations aggressively and met client expectations to maintain healthy relationship
• Monitored the adherence to meet SLAs and partnered with other vendor client partners
• Created and reviewed test strategy for strategic planning from QA deliverable standpoint
• Appropriately categorized the requirements into the project detailing schedules, controls, resources, costs
• Projected appropriate budget and planning for upcoming projects and identified risks
• Provided the actual schedule, milestones, deliverables against the planned and updated project plan
• Managed project execution from vision through implementation involving internal resources
• Determined structure for test environment and worked with cross-functional teams
• Effectively managed in hiring/reducing the resources based on the project needs
• Managed performance of resources post discussion with HR as per organizational policy
• Closely monitored delivery of code from development, QA team until successful implementation
• Conducted regular meetings with development, QA and Business Analysis teams for regular updates

Confidential

QA Practice Lead

Responsibilities:

• Provided estimates and maintained schedules by ensuring the deliveries by respective teams
• Provided weekly and monthly status reports for all projects to client and internal executive team
• Planned appropriate capacity tracking for existing resources for future project assignments
• Handled escalations aggressively and met client expectations to maintain healthy relationship
• Monitored the adherence to meet SLAs and partnering with other vendor client partners
• Determined structure for test environment and worked with immediate and cross-functional teams
• Coordinated closely and leading both development and testing team and guide in defect tracking
• Create strategic plans for implementing projects within the client location
• Conducted meetings with program, development, QA and BA teams for regular updates
• Structured onsite offshore-model for growing the offshore capacity of the organization
• Build new strategic plans for providing a structured TDM methodology at client locations

Confidential

Senior Testing Program Manager

Responsibilities:

• Designed Enterprise Test Architecture for IBM BPM & Infrastructure Testing
• Setup COE for IBM BPM Testing & Infrastructure Testing
• Provided regular status updates by automating the repetitive cycle of Infrastructure Testing
• Created automation framework for IBM BPM Testing with optimized testing concept
• Provided detailed ROI report for implementing automated testing for infrastructure testing
• Provided structured planning for implementing large integration testing model for infrastructure testing
• Created program level test strategy, planning and executed
• Provided executive summary report weekly and monthly
• Reduced cost of benefit by mitigating a cost saving from 12 million dollar program to 6.8 million dollar by implementing automated testing feature for integration of multiple applications (~ 180 apps)
• Build external relations with clients to establish business in testing space
• Managed large programs at account level and created new engagement SOW
• Continuously followed-up with previous customers for maintaining consistent relationship
• Monitored customer success with previous programs that are delivered from the organization
• Provided lessons learned document for every delivery points and provided high customer satisfaction
• Build new strategic plans for enterprise level benefit to customers and improve technology capabilities

Confidential

Senior Manager

Responsibilities:

• Managed a large portfolio of onsite and offshore testing practice
• Set up a TCOE for TDM, Test Environment Architects and Data Conversion Testing program
• Implemented best practices at healthcare client across the global delivery center model
• Provided vision through thought leadership and management guidance to VP and Executive Team
• Handled escalations aggressively and meeting client expectations to maintain healthy relationship
• Monitored the adherence to meet SLAs and partnering with other vendor client partners
• Understood issues and risks and reporting status appropriately
• Managed very large program execution from vision through implementation
• Accountable for budgeting and scheduling in programs and projects
• Effectively managed hiring/reducing the resources based on the resource needs with appropriate planning
• Provided detailed program plan for execution for E2E large data migration for Teradata
• Conducted meetings with VP, Directors and tracking program level issues and risks diligently
• Scheduled daily conference calls for programs in different locations and status update is monitored
• Outsourced multiple projects and large programs for delivering from offshore
• Streamlined onsite offshore-model for growing the offshore capacity of the organization
• Diligently managed large globally distributed testing teams
• Established continuous improvement approach at project and organization level

Confidential

QA Practice Lead

Responsibilities:

• Managed portfolio of 21 onsite and 56 offshore testing team
• Providing guidance and adhering to SOAX compliance
• Providing estimates and maintaining schedules by ensuring the deliveries by respective teams
• Providing weekly and monthly status reports for all projects to client and internal executive team
• Planning appropriate resourcing for forecasted projects
• Providing appropriate capacity tracking for existing resources for future project assignments
• Handling escalations aggressively and meeting client expectations to maintain healthy relationship
• Monitoring the adherence to meet SLAs and partnering with other vendor client partners
• Managing scope changes and tracking project progress understanding issues and risks and reporting status appropriately
• Creating checklists for smooth project delivery
• Prepared lessons learned for the projects implemented
• Validated actual schedule, milestones, deliverables appropriately
• Planned and updated project plan as appropriate
• Managing project execution from vision through implementation
• Determined structure for test environment and worked with immediate and cross-functional teams
• Coordinating closely and leading both development and testing team and guide in defect tracking
• Accountable for budgeting and scheduling in projects
• Effectively managing hiring/reducing the resources based on the project needs with appropriate planning
• Create strategic plans for implementing projects within the client location
• Conducting meetings with program, development, QA and BA teams for regular updates
• Scheduled daily conference calls for programs in different locations and status update is monitored
• Outsourcing multiple projects and large programs for delivering from offshore
• Structuring onsite offshore-model for growing the offshore capacity of the organization
• Building new strategic plans for providing a structured TDM methodology at client locations
• Diligently managing large globally distributed testing teams
• Handling client escalations timeline timely manner by providing adequate solutions plan
• Establishing continuous improvement approach at project and organization level

Confidential

Senior Test Engineer

Responsibilities:

• Created & reviewed Test Strategy, Test Plan, System Test Cases and System Integration Test Cases
• Created estimation and reviewed with project managers
• Understood business requirements and raised appropriate questions for clarifications
• Allocated task for the team members and peers
• Conducted auditing for other projects as per CMMI standards of the organization
• Prepared checklists for the QA deliverables
• Prepared RCA documentation for all projects after the project completion in SIT phase for each of defects
• Prepared Test Summary Report for all the projects
• Prepared daily activity tracker to ensure each resources utilization for 8 hours of work
• Prepared WSR and MSR and published to Project Management
• Conducted defect triage meeting with development and QA teams to analyze defects raised in ST and SIT
• Created test data for the UAT team

Confidential

Quality Analyst

Responsibilities:

• Created Test Plan, System Test Cases and System Integration Test Cases
• Reviewed Test Plan, System Test Cases and System Integration Test Cases
• Created estimation and reviewed with Test Manager
• Understood business requirements and raised appropriate questions for clarifications
• Created defects and raised risks in the project during the shakeout testing
• Understood the requirement document & raised appropriate questions to the business for clarifications
• Reviewed all the test artifacts that were designed by peers and subordinates
• Submitted daily status report to Test Lead and Test Manager
• Prepared weekly status report and reviewed with Test Lead and Test Manager
• Prepared defect report and published to Business, Development and QA teams for defect triage

Confidential

Test Engineer

Responsibilities:

• Created and reviewed Test Plan, System Test Cases and System Integration Test Cases
• Understood business requirements and raised appropriate questions for clarifications
• Created defects and raised risks in the project during the shakeout testing
• Understood the requirement document & raised appropriate questions to business team for clarifications
• Submitted daily status report to Test Lead and Test Manager
• Prepared weekly status report and reviewed with Test Lead and Test Manager
• Prepared defect report and published to development and QA teams