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Bilingual Costumer Representative Mid Resume

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OBJECTIVE:

  • Applying for Clinical Service Agent Desk

SUMMARY

  • Results - driven professional with more 10 years of implementation and management of projects. Comprehensive experience in relationship with community organizations. Superb project leadership abilities and personnel management skills with strong expertise in international NGOs. Proven problem solving and analytical thinking skills.
  • A dedicated professional with the drive and skill-set to excel in a fast paced leadership role enhancing an organization to attend goals.
  • Perfect skills in customer care Health community project management Relationship Management Team Leadership Human resources and Finances Management Presentation Preparation & Delivery Data Monitoring and Evaluation Strategic Planning Proven skills

PROFESSIONAL EXPERIENCE:

Bilingual Costumer Representative Mid

Confidential

Responsibilities:

  • Interacted with customers to handle complaints and answer questions
  • Processed orders
  • Analyze client’s complaints and propose solutions to manager
  • Provided information about the organization’s products and services
  • Acted as the liaison betweencustomersand the company.

Health Services Manager/Family Planning and Integrated Health Services

Confidential

Responsibilities:

  • Implemented Family planning, HIV/AIDS and STI services in clinics Provided s to health professional on VIH/AIDS and STI counselling, testing and treatment and to health community agents on HIV, sexual violence prevention and FP promotion Sustained government agencies in elaborating national policies for health Strengthened the liaison between clinics and communities by introducing the client-centred approach Achieved project objectives and obtained funds to put up a second round.
  • Community program Coordinator/HIV-AIDS Programs

HIV Project manager

Confidential

Responsibilities:

  • Initiated the project in two provinces: clinic and community components Managed and coordinated the project: budget, programs and human resources Provided s to health professionals in clinics and community health agents in community Ensured financial support to clients with on - going health issues and/or complex social issues related to meeting basic needs for food, clothing and shelter Assisted Ministry of Health to ensure and maintain data quality assurance Verified, approved and transmitted activities and financial reports to the regional office.
  • Health Centre Director/Ministry of Health, Burundi
  • Coordinated preventive, promotional and curative activities Managed human resources and finances Offered continuing to health care providers

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