Consulting Operations Coordinator Resume
Collegeville, PA
SUMMARY:
- An Information Technology professional with expertise in all aspects of IT Project Management, Project Implementation, Business Analysis, Business Solutions Development, in the Energy Delivery, Pharmaceutical, and Media Industries.
- Skilled at managing Client and Vendor relationships, Cross - Functional/ Multi-Organization team management, and project deliverables including Project Definition, Scope, Schedule, Budget, and Resources. Experienced at adapting and executing in rapidly changing environments.
- Project Management Leadership and Execution
- Traditional Waterfall and Lean Project Management
- Relationship Management
- Project Financials Management
- Implementation and Release Management
- Business Analysis and Requirements Definition
- Business Applications and Infrastructure Projects
TECHNICAL SKILLS:
Tools: Microsoft Project Server(MSPS), SAP Financial module, OpenText Document Management System, SharePoint 2010, Microsoft Office, Visio, BOX
Software: Windows, Excel, PowerPoint, MS Project
PROFESSIONAL EXPERIENCE:
Confidential
Consulting Operations Coordinator
Responsibilities:
- Responsible for tracking and reporting compliance for all employees within the group (team approx.197 members). Provided reports for non- compliance and worked with personnel to correct any unresolved issues.
- Performed onboarding and offboarding activity within the group, to insure all personnel changes were current. SharePoint owner for the team site. Provided stewardship - managed requests for SharePoint access, updated content, and was responsible for keeping the Master Calendar, and the FTE trackers current for the Global team.
Confidential
Consulting Program/ and PMO Project Manager
Responsibilities:
- Responsible for the oversight of the (MSOM) program, to support the goal of achieving one invoice for all Spotlight Linear and Digital advertising products.
- The program encompassed major changes to 10 core back office applications, as well as multiple business workflows and processes were redesigned to support the MSOM program.
- Responsible for project management, project planning, project compliance, PMO compliance, Deployment planning and implementation.
- Initiated the process to implement the first pilot for the Order Management System (OMS) for Manager & Financial Order Approvals.
Confidential
PMO Project Coordinator/Financial Project Analyst
Responsibilities:
- Responsible for project initiation, project plan creation, execution, and close out, supporting multiple projects for eight Project Managers within the ITS and Operations Portfolios.
- Provide strong focus and management of Project Financials including:
- Month End Close Process - Update all project actuals. Perform accrual and re-class submissions as needed.
- Prepare and present Monthly Project Reviews and Financial Scorecard Reporting for Project Managers.
- Prepare and present Quarterly Project Reviews and Requests for funding to Key Stakeholders. Submit Funding Requests to Senior Management for approval and funds allocation.
- Participate in the corporate forecast process by managing project budgets to meet the required forecast goals for PJM.
- Manage communications to key stakeholders as well as risk management.
- Produce and review various Resource reports with Project Managers including: Resource Allocation across all projects to identify constrained resources, Weekly Time Reporting information, and Current Funding status for contracted resources.
- Other responsibilities include managing various reports, schedules, and other financial aspects of projects using FOLIO (in - house project management application), MSPS, SAP, and CERA (OpenText document Management System).
Confidential, Collegeville, PA
Project Manager/Business Analyst
Responsibilities:
- Responsible and accountable for delivering the following: Project Plan updates, Scope, Schedule, and Issues list updates, Project Risk management, Deployment Plan, Client Material updates, and Customer access to the IMS Portal site.
- Managed a core team consisting of 4 Developers, an SME, Business Analyst, Customer Support Liaison, Test Lead, and off- shore test resources.
- Served as a key contact for the Taro clients. The PA Product delivered consists of 18 Dashboards (each dashboard contains 4 different reports/graphical displays), for use by the Client’s Field Sales Reps, District Managers, and Home Office.
- The PA solution also provides an Ad-hoc Query tool for Home Office users to develop and satisfy their individual reporting requirements.
- The project was delivered to the client on time and within budget.
- Also provided weekly internal Management and Project Financials Status reporting, and facilitated bi-weekly team status meetings.
Confidential
Business Analyst
Responsibilities:
- Attended all scheduled off-site Client meetings. Solicited and documented Functional, Business, and Data Requirements.
- Produced and delivered the Business Requirements documentation for the Project.
- Participated in Daily Testing meetings to ensure application testing results were in sync with the Application requirements.
- Developed and Delivered the Standard Operations Support Manual and the Production Turnover Documentation to the Client Support Group.
Confidential, Wayne, PA
Project Analyst
Responsibilities:
- The Exchange2010 E-mail upgrade project is a hyper-accelerated project implementation, designed to provide a high availability robust messaging infrastructure for Shire, which will facilitate a projected mailbox growth of 20% per year in the immediate future.
- Approximately 9,000 Global mailboxes have been successfully migrated to date without incident.
- Responsible and accountable for producing and delivering the following:
- Project Management and Data Analysis
- Expertise in support of the Exchange 2010 Migration project.
- Responsible for delivering Project Plan updates, Project Documentation updates, Participation in bi-weekly meetings with key Project Stakeholders and Project team to review project status, deliverables and results, Data analysis and Data verification of User E-mail information, Preparation and staging of Deployment files for User Mailbox migration.
- Participation in coordination meetings with off-shore Deployment Team members, Post Deployment verification.
- Post implementation User, which included hosting daily “Information Bars’ in Shire’s corporate buildings for 2 weeks after campus migrations, to provide information,, and support for newly migrated Users.
- Work with the Service Desk to ensure Clients with remote devices (Blackberry/iPhone) are successfully syncing their mail and calendars with the new 2010 Exchange environment.
Confidential, Kennett Square, PA
Senior Project Manager
Responsibilities:
- New application utilized a SharePoint platform solution with work flow, PGI Email/Fax capability, and Documentum as final archiving repository.
- The project was delivered in an iterative approach delivering desired business value in each release, while acclimating users to the new SharePoint/Documentum application environment.
- The notes platform was officially decommissioned and retired.
- Received letter of commendation from Exelon CIO upon retirement of the legacy Notes platform.
- Determining the replacement system and supporting technology
- Developing and executing a plan to secure all existing application data(per retention policies) prior to migrating to new system
- Planning and managing the New SharePoint application development, testing and implementation
- Validating all data (both the legacy data and current data) in Documentum to ensure validity, prior to official cutover to new system.
- Developing and implementing an archiving strategy for the ongoing data to reside in SharePoint and Documentum going forward
- Retire the remaining Lotus Notes Servers
- Project schedule, budget, resources, Resource plan, Test plan, Project Implementation plan and execution, post implementation support, system transition documentation, and issue resolution with 3rd party vendors.
- Participated in User requirements gathering and documentation, and facilitated QA User acceptance testing for initial release.
- Conducted weekly project status meetings.
- Daily team stand-up meetings, and provided up to date communications to all Stakeholders.
- Met weekly with key Stakeholders and Senior Management to review project status, deliverables and results.
- Engaged and collaborated with cross divisional application teams to develop, deploy and support this application, as the SharePoint, Messaging and Documentum teams were a part of Exelon Corporate IT. Data Center Expansion Project:
- Power Teams’ physical Data Center and their existing Data Storage both reached maximum capacity.
- The need to expand required a full-scale Data Center Study, which resulted in a new Data Center Build project.
- Responsible for overseeing the IT components for both the initial study/proposal project, and the Data Center Physical Build project that followed.
- Worked in tandem with the Exelon site Facilities Manager, on all IT aspects of this project that interfaced with the physical facilities.
- Managed multiple work streams with vendors for Electrical work, SAN purchase, install and storage migrations, Server purchases, Fiber installs, HVAC decision options, Engineering Firms, new Network Switch purchases, install and . Server Room Hardware (racks purchases and installs).
- Key milestones completed included: Requirements definition and RFP cycle for new Data Center and new Data Storage.
- Vendor selections, Phase I of electrical, fiber infrastructure, and facilities work completed to allow for new SAN install in the new data center.
- Completed key data migrations from existing Storage to new SAN.
- APC rack system purchase and install. Targeted servers purchased and installed.
- The work completed allowed Power Team to continue supporting the business while alleviating the critical space and storage constraints in the old data center.
- The master Data Center plan was impacted by Confidential ’s merger announcement in April, and was targeted for review and possible revision, for major work going forward.
Confidential
Project Manager /Team Manager
Responsibilities:
- Tier I Operational application for Power Team, critical to trade floor operations. During my assignment as Team manager, the Gen Manager application exceeded target SLA availability metrics for the Gen Manager application.
- Managed team of 6 developers, 1 Tester and 1 Business Analyst, to define, develop and deliver new functionality to core Gen Manager modules, and 2 new complex financial/operational modules.
- This new functionality was delivered in an extremely aggressive timeframe, to allow for 2 new Business ventures (Power Purchase Agreements) to commence, with two important Energy supplier Customers.
- Actively engaged with the external Customer, and internal Business users to define business and technical requirements, test new interfaces, provide implementation, and ongoing support.
- These new PPA releases were delivered on time and on budget, allowing the trade floor to fully operate for scheduling on Day 1 per the Customer contract, as required.
- Responsible for meeting with all Application Stakeholders and Senior Business Management on a scheduled basis to prioritize requests and solicit requirements.
- Responsible for continued maintenance to all existing application modules within the Gen Manager application.
- Coordinated the development, testing and deployment of 12 releases to Production for Gen Manager over the13 month period while supporting additional PPA development activity.
Confidential
Manager
Responsibilities:
- Upgraded Ascent BPM Software to version.4.7.
- Provided first ever load testing on the corporate SharePoint environment to ensure stability with the new upgrade features.
- Worked with Key Business owners to capture and document business requirements, and define the next release for the New Hire process.
- Implemented new release of the New Hire process.
Confidential
Project Manager
Responsibilities:
- New Oracle platform (RAC) selection and initial installation
- SQL Server Infrastructure upgrades
- Storage Expansion project - Purchase, Install and Migration to new SAN
- Network Upgrade Project
- Disaster Recovery new site new build out and new Storage installation.
- Responsible for planning and deploying quarterly Microsoft server updates/reboots.
- Implemented the Corporate Help Desk process with in the Power Team Division
Confidential
Project Coordinator
Responsibilities:
- Participated in IT Security and Sox Audit meetings, with auditors and IT management.
- Coordinated the deliverables required from IT, and delivered requested audit data and information support as requested. Facilitated IT remediation work across all IT groups, and key business users.
Confidential
Project Coordinator and Business Analyst
Responsibilities:
- Project Lead for the Visual Presentation Project (VPT) - VPT consisted of a web-based Geographic Information System (GIS) used to track Generation Assets, and Transmission via visual Map displays, along with a web-based Charting tool, ChartFX, used to provide Graphic/Charting analysis for current, historical, trend and projected Industry data (load and pricing).
- Software utilized included: ESRI ARCIMS, CHARTFX, and custom ASP code used to integrate the Software packages together into one seamless application.
- Established team and managed the implementation of the first intranet application within Supply Chain Systems for Wyeth-Ayerst Finance. This application allowed for document entry, tracking and signing of Funding Requests throughout Wyeth-Ayerst.
- Established internal process (SOP) for implementing Package Inserts on the WEB for use in W-A Product Marketing Web sites.
- Managed the development/implementation of a global Purchasing Intranet site for W/AP Global Purchasing Organization.
- Developed and implemented an Application to publish Daily Customer Service Reports to the Corporate Intranet.
- Managed the design phase of the Supply Chain Intranet Portal for WAP global supply chain clients.
Confidential
Manager
Responsibilities:
- Responsible for management of day to day systems operations encompassing Customer service, order entry, shipping, billing and Warehouse Management systems.
- Oversaw the activities of approximately 20 staff members, including 4 project leads, and departmental budget.
Confidential
Integration Project Lead
Responsibilities:
- Directly responsible for the IT management of an Integration Project for one of AHP’s corporate subsidiaries - Genetics Institute. This project had a tight deadline and a goal to have all corporate IT systems in place to enable the launch of Genetics Institute’s 1st commercial Bio-pharmaceutical product, “Benefix”.
- In integrating Genetics Institute’s business needs into Wyeth’s systems structure, the project utilized a total of 42 resources across all areas of IT, as well as 8 IT Project managers. The project was completed on time, and within budget.
Confidential
Project Manager
Responsibilities:
- Directed activities, and supported ongoing development of Wyeth-Ayerst's Corporate Electronic Data Interchange (EDI) Program. This encompassed the management of four full-time staff members.
- The EDI Program supported the following Systems: Procurement/EDI, Customer Purchase Orders/EDI, Customer Invoicing/EDI, Chargeback Debit/EDI, Bid /EDI