SUMMARY:

• Experienced IT Program Manager and Scrum Master with 14 years’ experience for a global IT company.
• Have 9 years of Program and Project Management and 2 years of SCRUM Master experience.
• Successfully managed development, complex integration and QA projects from initiation till Implementation.
• Strong working experience of Iterative, Waterfall and Agile models.
• Delivered solutions for top organizations in Banking, Insurance, Government, and Communication sectors.
• Program, Project and Release Management
• Project estimation, Risk and Issue Management
• Manage projects with cross functional teams
• Status tracking, metrics and reporting
• Six Sigma Green Belt practices
• Project execution in Onsite Offshore Model
• Agile and SCRUM methodologies
• Experience in Internal, External and SOX Audits
• Benefit Management and Budgeting
• Coaching / Mentoring

PROFESSIONAL EXPERIENCE:

Program Manager

Confidential

Technology - Data warehouse, Tableau, Cognos, Web apps, Infrastructure, Mainframe, SQL, Oracle

Responsibilities:

• Negotiated the contract with the client. The TCV was $5.5 million per year with a team size of 35 resources.
• Successfully executed various programs with multiple simultaneous projects across cross functional teams.
• Managed diverse business and IT programs/projects like Fortification, EDH, Master data management etc.
• Created and managed PM artifacts like project charter, program/project plan, resource and quality plans
• Aligned program strategy and maximized the program benefits through strategic visioning and planning.
• Hands on involvement in SOX audits, requirement analysis, design, testing and implementation.
• Identify and monitor project and program risks/issues and formulate the corresponding risk responses.
• Engaged with business and client IT teams to understand their vision and derive the roadmap for the team.
• Effectively mitigated resource requirement challenges by forecasting near and long-term resource counts.
• Streamlined and automated the Program reporting by implementing dashboards in Workfront/JIRA.
• Cut down the account costs by 15% and Improved Gross Margin by 10%
• Reduced negative schedule variance by improving accuracy of estimation and external dependencies.

Program Manager

Confidential

Technology - Data warehouse, Crystal Reports, Accela automation, Web apps, SQL

Responsibilities:

• Successfully executed the program with a TCV of $3 million with a team size of 30 resources.
• Created and managed the overall program plan across various agencies like DOS, AGM, SLA, DTF & DEC
• Identify and monitor project and program risks/issues and formulate corresponding risk responses.
• Generated Metrics and Reporting for Governor’s office, Agency Commissioners and Senior Executives.
• Identify and engage with stakeholders within each agency and manage the stakeholder expectations.
• Created and managed the release implementation plan and driving the cutover activities to closure
• Saved 20% time across the team by implementing centralized Project Management tools JIRA and JAMA
• Improved efficiency and reduced 25 hours/week by automating the Change Management process.

Senior Project Manager

Confidential

Technology - Web apps, SQL, Omnichannel OMS

Responsibilities:

• Negotiated the contract with the client. The TCV was $760K with a team size of 17 resources.
• Prepared project deliverables like project plans, stakeholder registers, WBS, communication plans etc.
• Hands on involvement in the entire SDLC phases of the project from Requirements to implementation.
• Successfully implemented the OMS web2print project on time, within budget and with defined quality.
• Worked with multiple vendors, cross functional teams with offshore-onshore model to meet the objectives.
• Increased business satisfaction by reducing Cost of Non-Conformance. The COQ was least in the portfolio.
• Triage the issues and lead testing efforts, define test conditions and develop accurate test plans.

Senior Project Manager

Confidential

Technology - .Net 2.0 Framework, ASP.net, C#, Java script, JQuery, SQL

Responsibilities:

• Negotiated the contract with the client. The TCV was $4.5 million with a team size of 27 resources.
• Managed multiple projects involving multiple applications, business teams and vendors.
• Developed detailed project plans, schedules and risks. Monitored project results for significant deviations.
• Ensured there is no scope creep by involving actively in the JAD sessions and wireframe walkthroughs.
• PPE project was a complex integration project providing near real time sales interacting with Trading desk.
• Maintained same team members for the duration of 3 years by innovative planning and strategy.
• Consistently achieved 45% Gross Margin by increasing project revenues and cutting down costs.
• Increased revenue by proactively proposing and implementing Competitor analysis project for the client.
• The project was a success story that enabled client to increase market share and be ahead of competitors.

Scrum Master

Confidential

Responsibilities:

• Executed release/sprint planning along with the Product owner (client) and drove Scrum meetings with multiple teams spread across various geographical locations (Australia, India, and China).
• Assist team with making appropriate commitments through story selection and task definition
• Supporting and educating the Product owner with respect to grooming and maintaining the product backlog.
• Created Velocity and burn down charts and other metrics to determine the health of the sprint/release.
• Drove Post Sprint retrospective meeting and ensured the findings were incorporated in the next sprint.
• Ensured the impediments were removed and the sprint goals were met.
• Monitored the project progress and radiated the information to stake holders. Identified and mitigated team risks and impediments on daily basis.
• Successfully transitioned the client and team from waterfall methods to Agile methods.
• Successfully implemented 20 minor releases and 1 Global release for the AB suite product using Agile methodologies.

Software Engineer/Team Lead

Confidential

Responsibilities:

• Led a team of 8 with primary activities of configuring, bug fixing and enhancing TSP/CMM modules.
• Generated additional revenue by proposing additional features which increased the team size by 300%
• Successfully met all the defined SLAs for support incidents and enhancements.