SUMMARY:

• Senior Business Analystwith over a decade of experience creating and executing end - to-end functional requirements and testing artifacts for the Retail, Mortgage, Insurance, Healthcare and Hospitality industries. Adept at business process analysis and modeling, creating use cases / user stories / functional requirements, data analysis, QA / UAT planning and execution, managing projects and leading teams. Strong troubleshooter with significant Agile and SDLC knowledge, delivering projects of varying size and complexity. Growing specialization in e-commerce, Loyalty Programs, Retail marketing, mobile application development, and related technologies and concepts.

TECHNICAL SKILLS:

Computing Applications / Platforms: MS Excel MS Word,Project, PowerPoint Visio SQL (Oracle, MS, SequelPro) JIRA / Confluence POSTMAN / Web Services DemandWare / Sales Force Commerce Cloud (SFCC) OCAPI Charles API integrations Team Foundation Server (TFS) UML modeling tools SharePoint XML / .JSON Balsamiq

Soft Skills: IT Management Project Management Resource Manager (including Offshore) Versatile problem solver Strong written/verbal communications Excellent interviewing skills Stakeholder interviews JAD sessions Excellent strategic thinker Excellentanalysis skills (Gap, Decision, Root Cause) Ability to lead technical and business teams Data Design and Analysis

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Senior Business Analyst

Responsibilities:

• Lead / work with Offshore development teams and system integrators
• Growing expertise in e-commerce cloud technologies, API troubleshooting
• Facilitate daily client communications for issue resolution
• Working knowledge of mobile retail brands and strategies
• Working knowledge of best-in-class mobile application development, technology
• Growing expertise in understanding / defining proprietary platform requirements
• Extensive Cart / Checkout user and technical knowledge

Confidential, Chicago, IL

Business Analyst III

Responsibilities:

• Participate in key business analysis efforts for Hyatt's World of Hyatt (WOH) customer loyalty system
• Elicit requirements from key stakeholders in marketing, program management, analytics, and finance
• Define data and reporting requirements for data mart redesign efforts
• Produce business requirements and related documentation
• Work with Systems Integrator to define requirements / deliver technical product
• Assist test manager with QA efforts for platform releases

Confidential, Chicago, IL

Senior Business Analyst

Responsibilities:

• Create comprehensive sets of requirements, testing, and project documentation
• SME of key default mortgage servicing data and reporting processes, including detailed knowledge of databases / data marts, SQL assets, and reporting outputs (SSIS and SSRS).
• Aided in successful rollout Loss Mitigation regulatory process redesign reporting (CFPB)
• Aided in successful rollout of client-based reporting conversion project (Flagstar Bank)
• Filled management need by proactively managing BI project backlog with limited resources ed as 3Q 2016 Data Management Team Top Performer

Confidential, Lincolnshire, IL

Senior Business Analyst

Responsibilities:

• Executed multiple projects for Investors / Capital Market partners
• Manage multiple projects and requirements and resources through SDLC
• Manage Offshore technical resources
• Design new Underwriting Workflow system
• Define requirements for State and Federal compliance projects

Confidential, Fort Washington, PA

Senior Business Analyst

Responsibilities:

• Create comprehensive sets of requirements, testing, and project documentation
• Elicit application requirements from Loss Mitigation Business leads
• Design security framework for Web-based applications
• Manage other Business Analysts and development resources.
• Extensive data analysis (Excel /SQL / Oracle)
• Systems integrations efforts for data warehouses and supporting databases
• QA and end-to-end testing
• Successful delivery of Loan Modification automation tools, meeting regulatory requirements and industry goals

Confidential, Bala Cynwyd, PA

Business Analyst

Responsibilities:

• Extensive use of SQL queries for data mining / analysis
• Create report prototypes / mock-ups
• Definefunctionalreporting requirements
• Defect tracking and resolution
• Comprehensive QA / UAT solution testing
• Ensure implementation of Reporting platform

Confidential, Hamilton, NJ

Business Analyst

Responsibilities:

• DeliverWeb application solutions (J&J Upliv™ Stress Managemente Commerce Website, Confidential ™ Websites and online sales tools)
• Author Rosetta’s proprietary C-LiveS Mmarketing database design documentation
• Assist indelivery of J&JC-Live SM implementation
• Assistin full-scale implementation of Confidential Europe proprietary data warehouse and Reporting design

Confidential, Trevose, PA

Business Documentation Specialist& Analyst

Responsibilities:

• Interviewed engineering staff andbusiness users to define productrequirements for the Ojo™ Personal Video Phone
• Authored compre hensive Ojo™ Customer Service documentation
• Consulted with QA staff to create test cases and QA / UAT documentation
• Successfully documented and executed Ojo™ Data Center change requests

Confidential, New York, NY

Technical Writer, Business Continuity Planning

Responsibilities:

• Successfully documented Confidential ’ BCP procedures for US and International data centers
• Managed SharePoint BCP technical documentation portal
• Daily consultation with key US-based and international implementation and project teams, including Director of System Operations