SUMMARY:

• An accomplished certified project management professional with diversified experience in directing highly complex programs and projects that build/optimize organizational processes to maximize business results in marketing, manufacturing and service organizations. A Program/Project Manager with a proven record of in structuring and implementing initiatives that yield measurable results including cost reductions gained from improved system/process performance, productivity gains through multiple change and improvement initiatives, reduced product - development time and increased revenue growth.
• Project Management Life
• Cycle (PMLC)
• Product Development Life
• Managed Print Service (MPS)
• PMO Creation and Management
• Cross-Functional Project Team Leadership
• Process Design/Redesign
• Change Management
• Organizational Management
• Team Design, and Mentoring
• Productivity and Efficiency Improvement
• Budget Planning/Development
• System Reengineering
• Negotiation, Persuasion and Communication
• Problem Solving
• Vendor Management
• P&L Creation/Management
• Client Management
• Virtual Team Management
• Strategic Planning/Leadership

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Consulting Co. Program/Sr. Project Manager

Responsibilities:

• Defined KPI Scorecard and BI cloud migration program objectives
• Created program and individual project budgets
• Structure project management, internal and external team capability within the program
• Managed three internal PMs and third party vendor PM
• Tracked day-to-day operational aspects of program
• Performed analysis and created overall reporting cadence
• Managed expectations of all stakeholders

Confidential, Rock Hill, SC

IT Solutions ProviderPortfolio/Sr. Project Manager

Responsibilities:

• Provide direct project management over 18 external client IT application projects
• Manage a team of Master Microsoft Engineers/project SMEs
• Updated formatting for project status cards to fully reflect project health
• Designed and implemented a portfolio status reporting tool
• Hosted sessions on PMLC with teams and executive leadership

Confidential, Salisbury, NC

Program Manager - Consultant/Contractor

Responsibilities:

• Responsible for direct management of up to four IT operations programs
• Created initial program structure for enterprise wide Technology Modernization initiative
• Managed a team of up to 9 project managers and directly/indirectly teams consisting of FTEs, contractors and vendors
• Direct oversight of IT Predictability program resulting in successful output of a PMO standardized PMLC process
• Successfully managed the purchase of over $10 million in Technology related hardware with in a two-month period
• Created all status and financial reporting for weekly, monthly and quarterly reporting to leadership
• Direct project management responsibility to bring five troubled projects in-line with PMO PMLC process and to completion

Confidential

Program Manager

Responsibilities:

• Monitored adherence to program plans and schedules
• Defined program objectives
• Analyzed project risks, costs, and benefits
• Tracked day-to-day operational aspects of program
• Built project management capability within the program team
• Managed expectations of all stakeholders
• Developed communication protocols between IT and DER department
• Aligned DER program structure with IT and Customer Service PMO’s

Confidential

Sr. Project Manager/Program

Responsibilities:

• Managed program oversight for facility, infrastructure, staff onboarding and provisioning spin up in Bangalore India
• Created and restructure existing documentation for PMO governance and reporting to executive management
• Development and planning of an enterprise wide ERP provisioning implementation for domestic and offshore locations

Sr. Project Manager

Confidential

Responsibilities:

• Managed all large-scale cross-functional divisional project initiatives from inception to completion
• Created workflow and process for multiple corporate event and entire store chain initiatives
• Evaluated current divisional project workflow and structured accurate depiction of dependencies and durations
• Analyzed current project management tool vs. divisional need, developed gap analysis and business case documentation in support of findings

Confidential, Melville, NY

Document Management Solutions Co. Project Manager

Responsibilities:

• Managed external large-scale national document management solutions projects from inception to completion
• Solely responsible as single point of contact for all internal, external project stakeholders and team members relating to owned projects
• Provided leadership and directional structure for internal and virtual cross-functional teams
• Successfully managed the design, implementation and launch of phase one of a high profile merger required national ITIL/ITSM project
• Lead and championed the continued maturity process of the Project Management Office (PMO)

Confidential, Hauppauge, NY

O utsourcing/Offshoring Co. Project Manager/Consultant

Responsibilities:

• Successfully managed the implementation of a complex major client initiative with a highly aggressive timeline
• Created and executed an in-depth project plan allowing for the accurate allocation of resources and tracking of task completion within cross-functional teams
• Accountable for initial Project Management Office (PMO) creation, inventory logistics integration, multiple vendor selection, portal development, portal class content and instruction

Confidential, Melville, NY

Legal Administration Services Co. Project Manager

Responsibilities:

• Managed all aspects of multimillion-dollar civil litigation administration projects
• Created project plans, budgets and managed all financials and accounting throughout the entire project life cycle
• Accountable for database, interactive voice response system (IVR), and website development
• Responsible for cross-functional team integration, coordination and supervision
• Developed and managed the implementation of an attendance-tracking tool for project related

Confidential, Plainview, NY

Direct Marketing

Responsibilities:

• Responsible for National Accounts project and product development from inception to completion
• Created project plans and managed Sales, Marketing, Creative, Operations, IT, Finance, Accounting, vendor teams and other stakeholders in plan implementation and product development
• Developed and maintained strong client relationships with high-level sales and marketing executives
• Worked with clients, vendors and internal staff to manage production timelines, creative development, printing, and shipping.
• Responsible for monthly forecasting and all month end financial balancing and reporting

Confidential, Deer Park, NY

Direct Mail Advertising and Manufacturing Service Co. Client Services Manager

Responsibilities:

• Accountable for performing as a direct liaison between company clients, sales, operations and IT department personnel with responsibility for all aspects of client relations, project/product development and management
• Created and implemented operating procedures, which standardized departmental operations within the company
• Developed and instituted company-wide QA and QC procedures as well as manage and trained associates
• Oversaw and coordinated efforts of five direct report Account Managers

Confidential, Melville, NY

Solutions Manager

Responsibilities:

• Managed a strategic business unit that produced personalized print-on-demand customized compliance materials
• Restructured capacity planning and worked with stakeholders to plan and implement production specifications
• Worked with COO, Directors and Operations Managers to streamline production processes
• Performed financial forecasting, P&L analysis and tracking to develop annual budgets for SBU operations

Confidential, Syosset, NY

Direct Marketing Co. Automated Mail Processing Department Supervisor

Responsibilities:

• Redesigned scheduling for two major promotional contests, reducing overtime by 99%
• Managed the development and implementation of programs that successfully enhanced the automation process
• Directed a Team Leader and up to forty-five full-time and temporary associates
• Established departmental budgeting and forecasting for the Automated Mail Processing Departmen