We provide IT Staff Augmentation Services!

Director, Professional Services Resume

0/5 (Submit Your Rating)

New York, NY

SUMMARY:

  • Information Technology & Project Management professional with over fifteen years of experience. Proven experience in delivering projects on time, in budget and with quality. Has the ability to develop teams in multicultural & international environments and establish relationships across all divisions and with external parties. Experienced in aligning business strategy with IT and delivering systems, policies and procedures that meet business goals.
  • JDEdwards Experience
  • Cross - functional Collaboration
  • Business Process Design
  • SAP ECC6 IM & WM Experience
  • Solutions to Complex Requirement
  • Alignment of Business & IT
  • Strategic Leadership
  • SDLC experience
  • Strong Technical & Analytical Skills
  • ERP implementation
  • Translating Business Requirements
  • Strong Documentation Skills

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Director, Professional Services

Responsibilities:

  • Provide leadership in PLM implementations globally. Managed the portfolio of implementations for three major food companies doing business with Selerant. Coordination and management of Project Managers assigned to these accounts. Stabilized projects at risk and ensured profitability for the company.

Confidential, Jacksonville FL

Owner/Chief Consulting Officer

Responsibilities:

  • Founded this startup consulting company. The company provided Project Management contracted services. Established the legal framework of the LLC and worked on establishing a stable customer base in order to allow the firm to become profitable.

Confidential, Jacksonville FL

Director of Information Technology

Responsibilities:

  • Directed team of four IT network administration professionals, one Business Intelligence Manager supporting business intelligence implementations and operations for manufacturing and a Business Process Expert responsible for ERP support, change management and process improvement of manufacturing and distribution.
  • Develop IT function objectives supporting Corporate Goals, Tactical Plans, and Strategic Initiatives
  • Implemented JD Edwards One World ERP in Mexico, Puerto Rico and the USA which simplified the supply-chain management operations resulting in cost reductions of $1M
  • Subject Matter Expert in the SAP implementation in the manufacturing and distribution facilities in the Americas. Led the SAP warehouse management and scanning systems (Global Implementation - WM/IM}.
  • Led RFID product identification system reducing manual labor which requires six full-time employees by 50%
  • Implemented Global Quality, Environmental, Health & Safety KPI monitoring and reporting system (Entropy Software). This facilitated the establishment of a savings program resulting in a reduction of 1% global energy and water consumption.
  • Led the Global implementation of Thermo Nautilus Laboratory Information Management facilitating the standardizing the QA processes allowing for the consolidation of laboratories and the reduction of costs.
  • Project Manager of the infrastructure and RF device replacement at the largest plant and distribution center of Bacardi.
  • Team leader and Project Manager of the regional taskforce responsible for the RFID project required to comply with US Department of Defense mandates.
  • Directed the restructuring of the information technology organization in the US manufacturing and distribution facilities. Saving two full time IT position in the region.
  • Lead team of 30 employees engaged in the implementation and testing of SAP and other projects.

Confidential

Information Technology Manager

Responsibilities:

  • Project Manager of JD Edwards Worldsoftware ERP, warehouse automation and barcode scanning implementation. Solved persistent inventory inaccuracy and material management problems and increasing visibility across the business. Provided reduction of warehouse staff overtime of 80% annually.
  • Managed the Distribution Center implementation program. Delivering telecommunications capabilities, ERP and warehouse automation functionality and inventory barcode scanning systems. Facilitating the restructuring of the supply-chain operations for finish goods in the US. This resulted in annual savings of $600K in warehouse management cost.
  • Implemented EDI transactions facilitating the exchange of data between the sales and marketing operations and the manufacturing and distribution operations. Simplifying the handling of these transactions allowed for the reduction two full-time positions.
  • Led the implementation of the LAN and WAN at the manufacturing & distribution facilities in North America.
  • Formalized the creation of the Information Technology Department. This included the creation of policies and procedures, Standard Operating Procedures, Service Level Agreements and a culture of customer service.
  • Established local and regional IT structure for manufacturing & distribution. Extending the capabilities of local IT to other regions and consolidating IT support functions.
  • Led the year 2000 review. This project required validation of all software and hardware operating in our facility. Ensuring it was ready to continue operating after the turn of the century.
  • Managed the regional taskforce converting the JDEdwards software to the One World platform. In charge of the coordination of the activities and all IT tasks of Confidential within this project.
  • Led the review of the business processes of the three major companies of the North American region. Resulting in the integration of these companies in a single business model.
  • Manager of eight direct reports with a budget of $2M.

z, San Juan Puerto

System Analyst

Responsibilities:

  • Implemented improvements to JDEdwards and the AS/400. Enhanced the financial, distribution and manufacturing applications, simplified the operation, processing time and reduced users’ support, which resulted in cost savings.

We'd love your feedback!