SUMMARY:

• Seasoned professional who excels at managing projects, collaboration, interfacing with clients, and deploying technology to build successful solutions
• Experienced Project Manager offering over 10+ years of success leading all phases of diverse technology projects.
• Six years of Program and Project Big Five consulting firm experience with Accenture.
• Delivered projects with values to $4 million and coordinated cross - functional teams up to a size of 30.
• 10+ years extensive hands on project management experience in infrastructure, operations and global shared services.
• s: ITIL, Data Center Certified Foundation (DCCA), Microsoft Azure Cloud, Six Sigma Black Belt (SSBB).
• Expert in Agile and Waterfall project management methodologies in small, large and regulated companies.
• Self-motivated with strong sense of ownership, assertive follow-through, and does not require close supervision.
• Performs well under pressure, adapts to change, and meets deadlines in a complex fast-paced environments.

TECHNICAL SKILLS:

Technology and Tools: IT Strategic Planning and Business Alignment Portfolio, Program and Project Delivery Business Analysis and Complex Problem Resolution Six Sigma Business Process Analysis and Improvement Application, Web and Product Development and Support ERP: SAP, PeopleSoft, Oracle, Microsoft GP/Dynamics Infrastructure and Operations, ITIL Service Management eBusiness, eCommerce, Electronic Data Integration (EDI) Waterfall, Iterative, Agile Project Methodologies Managed and Shared Outsourcing Services Vendor and Contract Management Risk, Change, and Conflict Management Budgeting & Finance, P&L Responsibility Quality Assurance, Audit, and Compliance Stakeholder and Communication Management Team Leadership, Mentorship, and Coaching

PROFESSIONAL EXPERIENCE:

IT Program/Project Management Consultant

Confidential, Los Angeles, CA

Responsibilities:

• Directed project to develop an infrastructure and operations shared services roadmap for a global South Korean manufacturer that provided the capabilities to align IT with their future, dynamic global business requirements.
• Produced strategic MSP intelligence for mid-sized manufacturer and distributor needed to understand the current state of their IT organization, paving the way for a 20% reduction in information technology costs.
• Provided vision and direction for multiple IT Security and Compliance Retail Payment Card Industry (PCI) projects that reduced risk by 40%, improved security, and achieved regulatory compliance.
• Spearheaded a merger and acquisition (M&A) IT assessment for mid-size retailer. Developed a well-articulated integration roadmap that reduced outages of critical customer-facing systems by 55%.

Confidential - El Segundo

Responsibilities:

• Completed due diligence assessment of enterprise infrastructure systems including datacenter, infrastructure, storage, backups, and database, networking and application environments.
• Developed detailed infrastructure integration roadmap focusing on consolidating, standardizing, upgrading/patching systems, virtualizing and building high availability redundancy architecture.
• Led Disaster Recovery Plan (DRP) Project. Performed impact analysis to set RTOs and RPOs. Built plans for failover.
• Directed project to create ITL strategy and roadmap for IT infrastructure and operations function.
• Spearheaded project to upgrade, virtualize and consolidate 50 servers in multiple locations.

IT Program/Project Management Consultant

Confidential - Los Angeles, CA

Responsibilities:

• Avery Dennison (Global Manufacturer) Led global shared I&O services group through outsourcing of Global I&O Services including RFP development, vendor selection process. Played a key role in due diligence and pretransition phases. Key role developing new customer service focused global I&O organizational structure. Completed comprehensive inventory of all I&O equipment for 290 global locations providing services to 36,000 employees. Completed Global Data Center Consolidation and Relocation Plan. Completed ITIL v3 assessments for core IT Service Management processes.
• Capital Group Companies ($12 billion Global Investment Company managing $600 billion in assets) Performed IT Operations Assessment for Global IT Shared Infrastructure Services Group. Performed comprehensive operations analysis, measured organizational maturity, identified gaps, and documented findings. Developed short-term, medium-term and long-term improvement recommendations for implementation. Performed executive presentation to senior management.
• Fox Auto Rental ($300 million revenue) Implemented projects that included
• Integration with car rental websites, online marketing campaigns, and Mobile Hand Held car return application system
• Led PCI assessment and implementation of the initial PCI Compliance Program
• Selected new data center and relocated critical systems as part of Disaster Recovery Plan

Confidential - El Segundo, CA

Responsibilities:

• Led efforts to build out global infrastructure and operations in Tokyo, Frankfurt and the U.S.
• Direct oversight of project to redesign internet facing systems technical architecture
• Led project to implement ITIL processes to support Capacity Mgt, Availability Mgt, IT Svc Continuity, Security Mgt, Change Mgt, Release Mgt, Problem Mgt, Incident Mgt, and Service Desk
• Developed service measures including KPIs, CSFs, and metrics
• Led project to implement system performance tuning, capacity, fail over and load balancing for all Web Servers, Application Servers, and Database Servers
• Led project to integrate application and systems with salesforce.com
• Led project to implement secure network infrastructure including VPN/SSL
• Led project to build new Help/Support/Service Desk
• Led effort to reselect outsourcing vendor that saved the company $55 million dollars over 5 years
• Led ERP database consolidation project for three customers

IT Management Partners

Confidential -Atlanta, GA and Irvine, CA

Responsibilities:

• Oversee the infrastructure and support components of projects and upgrades including intranet, PeopleSoft, SAP, Siebel CRM and BI Projects
• Participated in Executive Project Reviews for all major enterprise projects
• Cross functional oversight of IBM in the outsourcing shared infrastructure service delivery to all application domains and user areas in conformance of the service level agreements and operating costs: Data center services (mainframe, servers, middleware & systems software, and storage platforms); End user help desk and desktop/desk-side services; Network services; Monitoring services/performance and availability management; System administration/user access management; Security operations; Data center facility management.
• Ensured global IT Service Management (ITSM) processes to support Capacity Mgt, Availability Mgt, IT Svc Continuity, Security Mgt, Change Mgt, Release Mgt, Problem Mgt, Incident Mgt, and Service Desk
• Ensured infrastructure support processes developed adhere to ITIL framework
• Identified and developed continuous improvement strategies for all service metrics and operational reports
• Data Center Relocation Project, Toyota Motor Systems - Developed and led successful completion of project to migrate data center and enterprise applications for two business units from Los Angeles to Phoenix, AZ.
• Project Manager, Business Intelligence Project, Boeing Rocketdyne - Led project for successful design and implementation of the Company's Business Intelligence Reporting System.
• Led JAD Sessions to identify business requirements
• Developed detailed project plan with cost estimates to migrate from single user system to enterprise wide web-based application
• Identified activities and their dependencies. Applied work breakdown structures to create time estimates. Documented project milestones and deliverables.
• Planned quality into projects and mitigated technical risks by implementing a staged delivery methodology
• Conducted status reviews and weekly presentations to executive management

Project Manager, Disaster

Confidential

Responsibilities:

• Worked with IT and Operations departments to develop project scope and scope management processes.
• Developed detailed Disaster Recovery Plan, Risk Assessment, and Business Impact Analysis reports.
• Developed detailed project plan that included project milestones and deliverables. Conducted status reviews and weekly presentations to executive management.

Project Manager

Confidential

Responsibilities:

• Worked with client to develop project scope and scope management processes.
• Developed detailed project plan that included project milestones and deliverables. Conducted status reviews and weekly presentations to executive management.
• Developed detailed Disaster Recovery Plan, Risk Assessment, and Business Impact Analysis reports.

Project Manager

Confidential

Responsibilities:

• Conducted detailed analysis and developed 50 page project assessment and requirements document
• Conducted extensive review and inventory of applications on servers. Identified business processes associated with applications. Developed detailed migration plan for each application.
• Developed detailed project plan and provided weekly updates to client
• Developed and implemented Disaster Recovery and high-availability solution

Confidential - Atlanta, GA

Responsibilities:

• Developed and led IT PMO. Delivered multiple large-scale projects including B2B, B2C, IVR/VRU, CTI, CRM, Security Audit, PeopleSoft ERP, client online billing, call center credit validation, online enrollment, EDI processing, data warehouse
• Led project to build a webpage information portal (Intranet) for HR, sales, marketing,, customer service, IT, accounting and operations that significantly improved internal communications and customer service.
• Led “Operational Excellence” project that improved nightly bill cycle production processing and leveraged system performance capabilities to decrease in-house bill exception processing from 21 days to less than 1 day
• Led project for redesign and implementation of network and telecommunications architecture
• Led project creation and implementation of company's Companies Business Continuity and Disaster Recovery Plans
• Data Center Relocation Project - Developed and led successful completion of project to migrate data center and enterprise applications from Atlanta to Cincinnati, OH and Dallas, TX.

Confidential - Atlanta, GA

Responsibilities:

• Developed detailed project plan with cost estimates.
• Conducted extensive review and inventory of applications on servers. Identified business processes associated with applications. Developed detailed migration plan for each application.
• Conducted status reviews and weekly presentations to executive management.