Dispatcher Resume Waukegan, IL - Hire IT People

SUMMARY:

I am a professional, energetic, determined, and extremely focused worker and will be a perfect addition to your company. Some of my strongest aspects I have is my outstanding customer service and the ability to work great with others, putting others needs before my own, Follows direction well, reliable, hard worker and complete any task given to me. I am looking to grow and move up in the company. While also helping the company grow.

TECHNICAL SKILLS:

Skills: Bi lingual, Microsoft office, customer service, organization, hard worker, determined, goal oriented,fast thinker, and great with numbers

WORK EXPERIENCE:

Dispatcher

Confidential - Waukegan, IL

Responsibilities:

I was a dispatcher for Confidential transportation. I have to make sure each driver has the routes for the day and for the following morning as well. I also speak to schools and parents in regards to their children or students needs. I take any where from 100 a day not included that I have to make over 100 plus calls as well. Multitasking at its finest cause I would have 4 calls on hold but have to call a school, parent, or the driver to find out where a student was at. Attention to details was very important because even the smallest mistake would cause a downward spiral.

Call Center Representative

Confidential - Rosemont, IL

Responsibilities:

I work customer service and sales. I take status calls and take applications from customers. Data entry and communication skills. Being able to defuse a situation was key. This was a very high volume call center.

Call Center Representative

Confidential - Rosemont, IL

Responsibilities:

I answered all inbound calls sent to my station where then i had one on one basis with customers in assisting them to book a room with us at a lower rate, After all that entered all information of customer in computer.
I always was the top agent in my company had most answered call included most booked rooms. I was the one they called in on day off cause would be the only one to come in. I also trained almost all the new agents after me.
Great customer service, extremely good at working wit computers, great determination. the need to be the best at everything i do. and great worker

Assistant

Confidential - Chicago, IL

Responsibilities:

My job was to answers all calls emails and mail.schedule meetings confirm meetings and organize office.s

Receptionist

Confidential - Chicago, IL

Responsibilities:

My main responsibility was to answer the calls from the customers for the company and take down any notes that needed. Being transportation company had customers call with dissatisfaction and my job to comfort and convince them to continue to use our services.
Keeping customers that had bad remarks on poor service and keeping them as clients. have a way with people.