SUMMARY:

• A technocrat with over 20 years of cross - functional experience in Business Analysis, Requirements Gathering, Business Functionality Development, Operations Management, Process Management, Quality Management and System Implementation
• Extensive knowledge of Insurance industry in US, Europe and APAC regions
• Expert knowledge of life insurance products dealing with term insurance, health insurance, Group Insurance, Disability Insurance, Endowment and Annuities, Financial Analysis and Costing techniques. Also, Knowledgeable on general insurance products dealing with Property, Casualty, Personal Lines of Business
• Experience and expertise across various business functions namely Distribution (Agency & Commission), New Business, Underwriting, Rating, Reinsurance, Customer Service, Claims handling, financial accounting and Reporting of Insurance Industry
• Experience in Engagement Management, Consulting, Pre-sales, Business Analysis and testing for large Insurance corporations in US & APAC Geographies. Proven track record in managing teams across geographies and delivering work products within schedule with high quality standards
• Experience and expertise in Insurance Product design, development and implementation, especially COTS Products
• Experience and expertise in IT Product / Point Solution / bespoke solution development and implementation
• Expertise in applying Consulting / Requirement management methodologies such as creating and presenting Proof of Concepts, Gap Analysis, Functional Specification using Use Cases and Visio
• Experience in detailed use cases documentation and use case modeling using Use Case Tools
• Expertise in preparing detailed activity diagrams using Visio
• Handled presales activities ranging from RFIs to RFPs, making proposals using FP & TCM methods and business presentations to prospective clients, insurance companies & partners
• Strong expertise in employing process-oriented methodology throughout the SDLC process including RUP (Rational Unified Process), Agile and Water fall methodology etc
• Underwriting of New Business for all portfolios and Issuance of policies.
• Policy administration which includes Revivals, Loans, Surrenders and Alterations.
• Claims Management which includes Assessment and Processing of Death Claims, settlement of Survival Benefits, Maturity payments and other Contingent benefits on policies.
• Agency administration, Development Officers’ Appraisals and Agency Commission processing.
• Dealing with Branch Office accounting functions which includes Funds Flow, Bank Account Reconciliation, Preparation of Trial Balance and Year-end Final Accounts.
• Evaluating & adapting systems / software to ensure efficiency in business operations.
• Preparing MIS and various other business reports to appraise the management of the routine business operations and assist in critical decision-making.
• Involved in Purification of Policy data for implementation of Front-End Operations and 360 degree view of the customer.
• Designed the operational processes for an Insurance company for their operational needs
• Coordinated requirements across all other subsidiary systems for which System integration need to happen with the Core Policy Admin, thus, managing a team of 10 Business Analysts in liaison with core Enterprise Architects
• Involved in Knowledge Transfer to QA team to help them prepare detailed functional test cases
• Define Annuities business process of the client as part of technology upgrade for an Insurance company
• Identification Annuity Application/Module/Functional impact of change
• Define various business processes and interfaces that make up end to end operational process impact across the enterprise
• Monitor Daily Trades and arrive at the NAV Values
• Maintenance of systems for Retirement Pensions, 401(K), Indexed Annuities
• Dealt with Qualified Annuities and associated processes for an Insurance Company
• Handled testing projects as project lead with peak team size of 12
• Responsible for product development and implementation, co-coordinating across teams in an On site - offshore methodology
• Good knowledge of SDLC concepts ranging from Analysis, Design, Systems & Regression testing, User Acceptance Testing, Deployment and production support
• Experience in CMM related activities and project reporting
• Excellent analytical, logical and functional skills
• Define and design operational process using modeling tools, thus laying roadmap for various tactical operational departments, meeting their operational needs
• Opportunity Analysis for LTGICL in the Indian Insurance Market
• Identifying Requirements/Features for the phased implementation approach of Core Policy Admin system
• Identifying Use Cases & estimation of development cost for Core Policy Admin system
• Active participation in Solution Approach & Technical Architecture Discussions.
• Defining Prototype requirements (Functional Screen Design)
• Business Analyst -
• Define underwriting guidelines, rating algorithms and business workflow for a US based Insurance Company
• Define Annuities business process and define Application/Module/Functional impact of change
• Identify various business processes and interfaces that make up an Insurance Company and define a Test strategy for them
• Understand Use Cases, sequence diagrams and Class diagrams and draft the functionality in terms of scenarios
• Maintenance of Traceability Matrix for requirements
• Prioritizing requirements based on Business User decisions and discussions
• Understanding stakeholder needs and formulate requirements
• Product Analyst/Implementer -
• Evaluating Product Solution for Enterprise Wide Policy Administration System
• Due diligence for selection of a product for a Policy Administration system implementation
• Carrying out an in-depth analysis of business processes and structuring the same from the system perspective
• Preparing documents - Functional Specification, Prototypes, Change Requests and User Manuals
• Project / Vendor Management - planning and guiding the project from start to finish, calculating and providing time lines to the management / user function, listing and assigning tasks
• Listing Test Cases and Functional Testing of applications
• User and co-ordinate resolving of Understanding and Technology related issues

TECHNICAL SKILLS:

Skills: IT consulting on Insurance products and services, Insurance Product implementation and Migration, Legacy Product Modernization, Business Process Transformation, Customer Relations and requirement Management, GAP Analysis, Agency Channel Management, Project Management, Consulting on Insurance Regulatory Requirements, Work flow Analysis, RFI and RFP handling.

WORK EXPERIENCE:

Business System Analyst

Confidential

Responsibilities:

• Support and coordinate the full SDLC processes and associated tasks such as requirements, functional specification and other client documentation,
• Overview of Enterprise wide Applications, Interactions, Interfaces and Impacts with command over Jobs, Data feeds and Data flows, spanning across various towers/departments of an Insurance Company
• Support production staff and client end users in the use of the overall client solution with a focus on new implementations
• Support and coordinate Change Management initiatives
• Support and coordinate Issue Management events from identification through resolution

Managing Consultant

Confidential

Responsibilities:

• Contribute to Insurance Practice for various Insurance Accounts in terms of Process Improvements, Asset Building, Framework Designs, Process Modeling and Understanding Architectures like IAA, IRA, ACORD, BAF etc. Business Architect for L&T Insurance Company, India - Green Field Implementation - (Employer - Confidential Ltd)
• Suggest, define, improve and implement various Processes, systems, policies and procedures for a start up Insurance company, Identify fit gap analysis of various products on the lines of the Company StrategyCoordination of requirements across all systems for which System integration need to happen with the Core Policy Admin, thus, managing a team of 10 Business analysts and liaison with core Enterprise architects, Responsible for the project with no slippages, either on requirements front or on the deliverables front.

Advisory Consultant

Confidential

Responsibilities:

• Understand Business requirements, functionality and liaison with offshore personnel for coding effective application for a US based Insurance Company, Provide Domain support to the technical team, Review documents for detailing of scenarios for Coding and Testing purpose, Discussions with System Analysts, Business Users, Subject Matter Experts so as to derive the requirements clearly and unambiguously in an Offshore Onsite Methodology

Business Analyst

Confidential

Responsibilities:

• Business Analysis - Preparation of ‘Functional Specifications’ of a Technology Upgrade project for an Annuity Insurance Company, Identifying gaps between process to requirements to Product design and Delivery
• Preparation of functional flows and prototyping of a website for an Insurance company, Preparation of UX using Wire frames
• Preparation of Business Requirement documents and Functional Specification documents for an Insurance company
• Support the Development/Testing team on all functional aspects for all offshore personnel, servicing Application systems for an Insurance company
• Understand Use Cases, draft the functionality, carve out scenarios, provide estimations for various RFPs, RFIs.

Process Team Leader

Confidential

Responsibilities:

• Process Review - Publish manuals for various Processes in place for an insurance company with work flows, Mapping of Process flows and derive improvements to existing processes based on software tools like AXIS, VISIO, Perform Cost Benefit Analysis for Process Improvements
• Quality Management - Maintenance of quality levels and discipline within the team, Continuous monitoring of service levels within the team, Maintenance of excellent Audit and Inspection ratings, Ensuring established procedures and adherence to the processes
• Review Management - Weekly review of the day-to-day work activities, Accountable for managing the entire operations of the processes and departments- Claims, Pre-authorization, Enrolment, Call Centre and Accounts, Co-ordination with departments of Home Office operations.

Programmer

Confidential

Responsibilities:

• Maintenance of Systems - Write COBOL programs on UNIX environment using shell scripting for specific needs depending on the need of the business users, customers, intermediaries etc., Patch Management, Maintenance of Hardware and upgrades
• Data Management - Data storage and retrieval, Data entry and maintenance of database, Back up and maintenance of the files, Disks, Tapes, Instrumental in implementing improvements to Software Development, IT, Operations and Finance.
• Report Generation - Prepare weekly collection reports, Participate in monthly billing process
• Security Management - Responsible for the Security and purification of the data, Conversion of data from tapes, Data backups and Maintenance.

Operations Executive

Confidential

Responsibilities:

• Accounting Services - Maintenance of accounting procedures(Book keeping and Journal entries) for an Insurance branch office. Documentation of summary and posting of invoices into Ledger and generating Balance Sheet and Trial Balance. Controlling budgeted and non-budgeted accounts. Preparing and submitting schedules on time
• Policy Administration Services - Policy servicing aspects dealing with Loans, Surrenders, and Foreclosures, Revivals, Alterations. Settlement of Claims (Early and Non-Early). Maintenance of Speed Ratios.
• Commission Services - Settlement of Commissions, Bonuses, Allowances and Incentives for the agents.
• Agency Services - Appointments, Terminations and Re-instatements of the Agents. Enlightening agents about the new plans and their benefits.
• Appraisal Services - liaison between the Agents, Development Officers, and Branch Managers. Settlement of Appraisal for Development Officers