SUMMARY:

• Confidential is a business analyst with more than 28 years of experience in computer sciences. He worked in different environments: Web, mobile, client - server and mainframe. He was involved in the development of generic and multilingual products, of Internet applications and of transactional web sites. He was also a trainer, a developer, a manager, a technical writer, a methodologist and a QA manager.
• He wishes to work in Agile mode within a dynamic team operating at Montreal.
• Business analyst (functional, QA and methodology)20 years
• Analyst-developer3 years
• Trainer30 months
• Product / project manager18 months
• Technician6 months

TECHNICAL SKILLS:

Methodologies: Agile (Scrum, JAD, RAD) UML UP (RUP) OO DMR P+ SixSigma (notions) BPMN BABOK Waterfall (oh yes)

PROFESSIONAL EXPERIENCE:

Business analyst

Confidential

Responsibilities:

• Analyse problematics and needs of the public Confidential corporate web site to suggest solutions and new processes;
• Analyse the needs for a new mobile user interface for employees to register their exchanges of gifts, entertainments and hospitalities with their clients and partners, and also to report conflicts of interests for compliance purposes.

Business analyst

Confidential

Responsibilities:

• e-ticketing mobile app for on board personnel ;
• Baggage codes, Credit card verification, Ticket exchange on the Web2012;
• Meal management system, Dynamic price modulator, Kiosk deployment2013;
• Station billboards, Train status by SMS and email (100% Agile)2014;
• Mobile booking engine (iOS and Android), Online seat selection2015;
• Train credit system, Cloud migration, Digital towers, CMS2016;
• Internal police (IT infrastructure), Radios update, Migration to Windows 102017;
• Staff and access management system (SailPoint)2018;
• Offer Staff Hub to station employees, Service recovery for trains 1 & 22018.

Business analyst

Confidential

Responsibilities:

• Analyst for dealstreet.ca (coupons, flyers and deals);
• Analyst for: MaisonMax, WebLocal, Post Affiliate Network, Enrichment Profile, Video Streaming Services, Elle Québec, Elle Canada and others.

Business analyst

Confidential

Responsibilities:

• Analyst for the broadcaster’s envelopes management system;
• Analyses the new needs and the processes of the existing system;
• Writes the preliminary and the functional analysis;
• Writes the test plans and tests the application.
• Analyst for the new expense management system (1 month);
• Writes a preliminary analysis.
• Tester for a management system for pre-selections and market (1 month);
• Tests the new system.

Business analyst

Confidential

Responsibilities:

• Functional analyst for the work order software package Maximo (3 months);
• Evaluates client's requests;
• Updates functional analysis;
• Controls the quality of the development.
• Functional analyst for the Système de Gestion de l'Environnement
• Writes the functional analysis document;
• Corrects the data model and upgrades the prototype;
• Writes the test cases and follow up the bugs.

Business analyst

Confidential

Responsibilities:

• Writes the functional analysis for their new bilingual web site.

Business analyst

Confidential

Responsibilities:

• Participates in the reengineering process of the phone agents;
• Defines documentation and elaboration standards for the Web pages;
• Writes and co-writes the following functional analysis: authentication, car insurance, house insurance, interventions, agendas, notes, letter menu, bank coordinates, payment offers and account register;
• Initiates the FIT (Framework for Integrated Testing) testing.

Business analyst

Confidential

Responsibilities:

• Analyses the business needs for the NAR (Non-Air Rewards) project which is Confidential ’s new Web site for non-air rewards;
• Designs a generic model for room and car reservation as well as for merchandise and service purchase in one single cart;
• Details the generic model for the merchandise and experiential section;
• Writes a implementation guide for partners Future Shop and Maritz;
• Helps to design a solution for partner Vacances Air Canada;
• Co-writes test cases, helps with testing and follows bugs in production.

Business analyst

Confidential

Responsibilities:

• Analyzes the functional needs of the contiki.com Web site and rich content publishing (paper brochure and Web);
• Adapts and improves document templates. Writes core analysis for an intranet which manages quotes and plans for clients. Writes and performs test cases. Gives a course on how to write use cases. Coaches 4 analysts on the UML methodology;
• Builds test plans and test cases. Executes various types of automated tests. Manages quality developments. Successfully proposes the creation of a test team at Confidential ;

Business analyst

Confidential

Responsibilities:

• Supervises the personalization of the generic B2B and B2C products. Writes user manuals and assists the sales;
• Writes analysis for the generic B2B electronic commerce product. Writes personalization procedures. Supervises the B2C adaptation of that product. Documents developments for R&D credits;
• Develops the first modules of the B2B application. Writes organic analysis.

Analyst developer

Confidential

Responsibilities:

• Quality controller for Gaz Métropolitain (13 months):
• Quality controls micro applications for their passage to the year 2000. Insures a follow up of late contractors for the certification of their equipments and applications to the year 2000;
• Analyst-developer for the Confidential (3 months):
• Develops the intranet. Insures its security and its links to other applications. Trains the maintenance personnel. Develops some applications, like a Web phonebook for the employees.

Analyst-developer

Confidential

Responsibilities:

• Business analyst for Tremblay et associ s (5 months):
• Supervises the development of a portable r sum management application and the development of the company s Web site;
• Business analyst for Coll ge de Bois - de-Boulogne s DEC Virtuel (now DECclic) (3 months):
• Analyzes business needs and models the database;
• Analyst-developer for Coll ge de Bois-de-Boulogne s IDCLIC (3 months):
• Develops an interactive FAQ allowing site administrators to directly answer user questions and making them automatically searchable by other users;
• Analyst-developer for R gie r gionale de la sant et des services sociaux (3 months):
• Develops an intranet to search document references;
• Analyst and developer for Soci t Radio-Canada (4 months):
• Develops pages for sport surveys and statistics.

Trainer

Confidential

Responsibilities:

• Takes inventory and maintain micro applications and equipments;
• Insures technical support and trains the personnel.

Trainer

Confidential

Responsibilities:

• Develops a member database (3 months);
• Teaches hang gliding and risk management (3 months);
• Writes and publishes specialized articles in Canadian and American magazines.

Analyst-developer

Confidential

Responsibilities:

• Corrects and adapts COBOL programs to migrate to the new system;
• Documents some modules.

Technician

Confidential

Responsibilities:

• Takes hardware and software inventory of the Montreal and Toronto offices;
• Models the data structure necessary to maintain this inventory.

Analyst-developer

Confidential

Responsibilities:

• Analyses and develops a Human Resources management system;
• Trains an employee to maintain this system.