SUMMARY:

• 20 + years of; Project Management, Implementation & Coordination, Telecommunications Management, Strategic Distribution Management, Employee Data Migration, Infrastructure Project management; SDLC Management & Implementation, WAP Management on a National & International level, Planning & Scheduling; Technical Trouble Shooting/Problem solving, Regional Inventory, Customer Service Manager, Call Center Manager, Call Center Management; Emergency Management; Asset management; software management. Managed Vendors for Special Construction sites.

TECHNICAL SKILLS:

Skills: Microsoft word; Microsoft Publisher; Microsoft Visio; Microsoft Excel; Microsoft access; Microsoft Project Manager; Act; 10 key; Microsoft Scheduler; Microsoft Binder; Volo View; Exchange Server; Netscreen/Juniper routers; Cisco Routers; Confidential Smart switches; Microsoft Exchange Microsoft Power point; Oracle database; NT 4.0; Windows Server 2000; Windows Server 2003; (Active Directory both 2000 and 2003) Windows XP; Windows XP Pro; Windows 2000; IIS; Server 2003; Microsoft SQL; VMware; Unix, AS400; XML ; Delphi. Speaks Spanish. I Have taken the Loan Officer course; On Force; Big Wave; Field Nation; Currently Prepping for PMP exam.

PROFESSIONAL EXPERIENCE:

Confidential, Mesquite, TX

Sr. Operations Manager

Responsibilities:

• New Projects that have defined timelines and deadlines
• Theoretical Projects that could lead to future new projects
• Current day to day projects that require coordination
• Effectively lead, manage and motivate multiple projects and teams and identify obstacles Confidential early stages to ensure objectives/deadlines are met. This includes the review of the following:
• Understanding engineering initiatives and equipment involved in projects
• Reviewing BOM components lead times, availability, and identifying any other concerns.
• Reviewing manufacturing capabilities and capacity for given timeframe required.
• Worked closely with project teams to improve any process flow and identify changes required to accommodate anticipated increase in workload arising from special projects and rollouts.
• Identify solution to daily and weekly operational challenges to minimize customer impact.
• Worked with Process/Project Management of different jobs assigned to the Engineering and Operations department.
• Provided reports to senior management as needed.
• Warranty Department
• Estimation Department
• Manufacturing
• Logistics

Confidential, Dallas, TX

Engineering Implementation Project/Program Manager

Responsibilities:

• Manage the HUB (Data center) Expansion and HUB (Data center) Collapse for the state of Texas - This would include the process management from each Group: Design teams/Construction teams/ Critical Infrastructure teams/ HUB teams/CMTS Teams and Commercial teams; Create weekly Power Point Decks for the Executive teams; Created Weekly Clarity reports for the different Projects to report HUB Status, ’s and Risk; Weekly HUB site visits to verify Progress of Expansions or Collapse’s. Managing several internal projects Confidential one time; Utilization management. Reporting tools used: Clarity; Excel; w/pivot tables, macros; DOCK; HAR Ticketing system; Share point; Power point.
• I have been certified in EDMA (Interconnect only); IT Standard Project Management (IT SPM); Spectrum Pricing and Packaging Field OPS; Spectrum Pricing and Paging Pricing. As well has 3 other s within Confidential

Confidential, Irving, TX

Project Manager - Project Management Specialist

Responsibilities:

• Vendor management; Contract negotiations; VoIP Implementation, design and management; WAN management; Desktop Refresh to WIN 7; Unify/Cisco VoIP planning Cisco Call Manager; Project Budgeting; SLA Management; Asset Management; Project Scheduling; Duty Travel ; Overseeing New site setup's from a technical side; Cisco Switch Setup; Vendor Vetting; VoIP order Fulfillments; New Product Rollout Management; Server consolidation; Infrastructure Project Management; Vendor and Hardware Contract management; Vendor Product Vetting; File Server management/Consolidation ; Project Financial
• Management; Project Cable Management; LAN Rollout Planning; Managing several internal projects Confidential one time; Billing Reconciliation; Usage of Scout Asset management Tools; Rollout Control Center Trained; Product Management; ITIL v3 Foundation Certified . Agile and PMI management stiles used. Reporting tools used: Scout; CMBA; Excel; w/pivot tables, variable tables; MS Project; Share point; Power point .

Confidential, Dallas, TX

Manager - Business Process and Special

Responsibilities:

• Reporting directly to CEO; Vendor management; Contract negotiations; VoIP Implementation, design and management; WAN management; Desktop Refresh to WIN 7; Unify/Cisco VoIP planning Cisco Call Manager; Project Budgeting; Project Scheduling; Asset Management; Duty Travel ; Managing several internal projects Confidential one time; Overseeing New site setup's from a technical side; Cisco Switch Setup; Vendor Vetting; VoIP order Fulfillments; New Product Rollout Management; SDLC Implementation; SDLC PM; Server consolidation; Infrastructure Project Management; Vendor and Hardware Contract management; Vendor Product Vetting; SLA management; File Server management/Consolidation ; Project Financial Management; Project Cable Management; LAN Rollout Planning; Billing Reconciliation; Usage of Scout Asset management Tools; Rollout Control Center Trained; Product Management; ITIL v3
• Foundation Certified; Reporting tools used: Scout; CMBA; Excel; w/pivot tables, variable tables; MS Project; Share point; Power point .

Confidential, Frisco, TX

Project Specialist

Responsibilities:

• Partnered with Confidential &T I assisted in the Circuit Upgrade of both Ethernet sites and T1 Sites Confidential State Farm locations in both the US and Canadian office locations. My Daily task included Reporting to stake holders. Resource recruitment, contract negotiation; Survey Assessments; Scheduling; LEC management; Managing Work Orders in both the Field Nation and On Force Work Platforms. of New Tech to the project; Remediation review; Technical Document Review of Telecom Pathways needed for Fiber installation to building/facility. We used tracking tools Like Big Wave and SharePoint. Payment resolution with resources. Invoicing; Operations management; Test and turn up Management; Financial Management and reporting; Reporting tools used:; Excel; w/pivot tables, variable tables; MS Project; Share point; Power point.

Confidential, Irving, TX

Project Manager

Responsibilities:

• Multiple project Rollout that included: Managing several internal projects Confidential one time; Project Implementation; BA Risk Management; Infrastructure Project Management Daily Reporting and communication to all stake holders; Windows ISP Retail Server rollout - Conversion from UNIX to Windows server
• Planning & Scheduling of Field ; Managing retail Software rollouts Continental and Internationally; Vendor management; Managing Off shore teams ; New store ISP installation management; Wireless Access Point implantation and trouble shooting.; Help Desk utilization management; Project team management; Data Migration Management; Coordinating with Developers system’s needs; Agile; and PMI PM styles; Managed rollout of new in store servers in the continental US (940+ server conversions); Managed Rollout of Store conversions in Canada (100+) All Project under budget and on time. Reporting tools used: Excel; w/pivot tables, VLOOKUP; variable tables; Share point; Power point.

Confidential, Plano, TX

Project Manager/Program Manager

Responsibilities:

• AMP Migrating a worldwide client on to a New SRA environment which consisted or managing several teams worldwide. From Asset management, software management and testers. The Project was a success and finished ahead of schedule. Budget monitoring; Managing several internal projects Confidential one time; Managed many different steak holders; kept track of time for budget purposes. Verified Report sign offs. PPMC; SM; HPSX; Confidential security protocol; Confidential PPM s. Tram Migration for another worldwide client I helped retire a management tool and migrate to the new TRAM tool. We worked with several major worldwide clients. I led meetings and task with both major migrations. I am Confidential re-deployable. Reporting tools used: Excel; VLOOKUP; variable tables; Share point; Power point. PPM / HPPPM

Confidential, Irving, TX

Project Manager

Responsibilities:

• Multiple project Rollout that included: Project Implementation; BA Risk Management; Daily Reporting and communication to all stake holders; Retail Server and CBT Rollout; RF Gun Rollout; Payment Terminal Rollout Planning & Scheduling of Field installs with software and of retail software; Managing Release notes; Managing several internal projects Confidential one time; Managing retail Software rollouts Continental and Internationally; Vendor management; Managing Off shore teams ; New store ISP installation management; Infrastructure Project Management Wireless Access Point implantation and trouble shooting
• Planning & Scheduling Aruba routers installs; Project team management; Data Migration Management; WIFI troubleshooting; Center installs; New Store Server and Desktop rollouts along with field management laptops - 4700 units migrating units to Windows from XP to Windows 7; Install management including troubleshooting; Coordinating with Developers system’s needs; Managed rollout of new in store servers in the continental US (940+ server conversions); Managed Rollout of Store conversions in Canada (100+) All Projects under budget and on time. Reporting tools used: Excel - variable tables; Share point; Power point.

Confidential, Plano, TX

Project Coordination

Responsibilities:

• Project Implementation; New hardware Data cabling installation management; Document creation; Troubleshoot with Field techs; Follow up on post installs; WAP trouble shooting; ATM install Trouble shooting; SOW management and creation; Planning & Scheduling Project Data; POS Installation and Troubleshooting; On call Support; Scheduling Techs for installs; C-Store Technical Support; C-Store Conversion and Integrations; fuel integrations Reporting tools used: Microsoft access; Excel - macro, variable tables

Confidential, Dallas, TX

Project Management

Responsibilities:

• Trouble shooting; Project Planning; Project Management; Product Ordering; Product Tracking; Planning & Scheduling Stakeholder Management; Infrastructure Project Management; Resource Management. I worked on a project in which we were doing a server and PC refresh for one of the largest banks in
• California. I had to ensure that all security measures were fulfilled and that resourced technicians were properly cleared to go into security protected banking sites. Clarity issues Management; Data Migrations Trouble shooting, ensured product as well as resources made it to the correct location in a timely manner. Several reports and briefings with high level executives were prepared and given by myself several times a week. Managed the technician’s onsite. Reporting tools used: Excel - variable tables; Share point; Power point.

Confidential, Dallas, TX

Project Manager

Responsibilities:

• As Project manager for Confidential, I worked on a project in which we were doing an Access Point refresh for one of the largest airlines. I had to ensure that all security measures were fulfilled and that resourced technicians were properly badged to go into security protected locations. SQL Management; It was also my job to ensure that the Clients sites were brought into PCI compliancy. Clarity issues Management; Planning & Scheduling; Ensured product as well as resources made it to the correct location in a timely manner. Reporting tools used: Microsoft Project manager and Visio; Excel - variable tables; Share point; Power point.

Confidential, Dallas, TX

Project & Implementation Management

Responsibilities:

• Project Implementation; Train new field technicians on new hardware installations; Managing several internal projects Confidential one time; Troubleshoot with Field tech; supervise post installs; WAP trouble shooting; Back Office Server Installation; Clarity issues Management; SQL Management; Planning & Scheduling; Retail server Rollout; Infrastructure Project Management POS Installation and Troubleshooting; On call Support; Scheduling Techs for installs; C-Store Technical Support; centers set up. C-Store Conversion and Integrations; fuel integrations. Reporting tools used: Microsoft Project manager and Visio; Excel - variable tables; Share point; Power point.

Confidential, Plano, TX

Lead Project Manager

Responsibilities:

• Full cycle Project Management; Gap analysis providing beneficial changes; Project Implementation; Full SDLC management; Managing Software developers as well as being hands on in the development process; Project team management; Statement Of Work Creations and Managing; Infrastructure Project Management Share Point Management; Managing several internal projects Confidential one time; Projects tracked through MS Project; Data Migration Management; Change Request Creations and Managing; POS and Back Office Trouble shooting on a User and a developers level; Scripting new code to work with Client’s need
• Risk Management; Citrix Installation for Testing environment; Daily Reporting and communication to all stake holders; Retail server Rollout; Planning & Scheduling; Field installs of software and of retail software; CCTV and Audit software development; Travel to clients sites both Continental and International; QA software before it was sent out to the client; Managing Release notes; Managing retail Software rollouts Continental and Internationally; Vendor management; Managing Overseas developers Reporting tools used: Microsoft Project manager and Visio ; Excel - variable tables; Share point; Power point; Mercury

Confidential, Dallas, TX

Project Management

Responsibilities:

• Managed ATM Data Communication line installation/including troubleshooting Retail server Rollout; Cisco Wireless VoIP solutions, DR Management; Cisco VoIP rollout Daily Reporting and communication to all stake holders; Managing several internal projects Confidential one time; New store construction Data line management Clarity issues Management;; New store ISP installation management; Wireless Access Point Mgt. Planning & Scheduling Netscreen Manager (Wireless management Confidential over 5800 sites); Project team management; Data Migration Management; Virtual Commerce implementation and troubleshooting (VCOM); WIFI and IIS troubleshooting; SDLC; Center Data line Coordination; Infrastructure Project Management ; New Store Server Install management including troubleshooting; Desktop rollouts along with field management laptops - over 100,000 units Coordinate with Developers system’s needs
• Managed rollout of new in store servers in the continental US (5800 server conversions); Managed Rollout of Store conversions Managed the Safe Rollout within the US and develop trouble shooting guide lines for the end user which in turn lowered maintenance cost. Evaluated Confidential WebSphere / Clear Quest Software Managed Project Call center NOTE: Recipient of 7-11’s Unsung Hero, Reporting tools used: Microsoft Project manager and Visio ; Excel - variable tables; Share point; Power point.

Confidential, Dallas, TX

Project Management

Responsibilities:

• VCOM installation and troubleshooting Management; VCOM Upper Loop Monitor data line Management; Verification of Blue Prints with Data Tech on Data line placement.; Project team management; Conversion from ISDN lines to Frame Communication. Managing several internal projects Confidential one time; Clarity issues Management; (Management of Frame Circuit ID’s) / De-installation of Frac-T Routers Retail Server Rollout; Planning & Scheduling; Data Migration Management; Lab Test Technician II/ Recipient of 7-11’s Unsung Hero ; Software Upgrade Management / Staging of In store Servers (ISP’s);
• Met with weekly with partners to increase productivity and streamline installation procedures. Evaluated Confidential WebSphere / Clear Quest software; New Store Server and Desktop rollouts along with field management laptops - over 100,000 units; Coordinated all aspects of Point Of Sale installation with business partners: KPMG, NCR EDS, ACS, Vanguard, Confidential &T, and all Regional LEC’s Managed Project Call centers Reporting tools used: Microsoft Project manager and Visio ; Excel - variable tables; Share point; Power point.

Confidential, San Antonio/Dallas, TX

Regional Order fulfillment/Inventory Manger

Responsibilities:

• Managed a team of 30 supervisors and 307 employees in South Texas. Managing several internal projects Confidential one time; Tracked inventory. Forecasted Inventory needs. Processed incoming shipments, installed vaults Confidential new locations, organizing back stock. Prepare return authorizations for merchandise being returned to the manufacturer
• Pulling inventory for Internet orders, processing these orders, and packaging items for shipment. Customer service, troubleshooting, and problem resolution may also be required. Created Sales for overstock inventory. ESN (Cap code) management. Supported Account Executives on Rollouts to clients. Attended high level meetings and gave presentations. Responsible for the inventory reconciliation program which increased company revenue. Reporting tools used: Microsoft Excel - variable tables;