Business Systems Analyst Resume

SUMMARY:

Project/Program Manager, BI Analyst
12+ years Project Management/ Business Analyst: software, infrastructure, operations
Leader of diverse process/system integration and Business Transformation programs
Collaborative leadership style to enable change and improve performance

PROFESSIONAL EXPERIENCE:

Confidential

Business Systems Analyst

Responsibilities:

Identify, document, and process map business and functional requirements for a sustainable ServiceNow implementation - Developed SLA reports, dashboards, and monitored compliance initiating remediation for breaches
Command Center Coordinator for Global ServiceNow rollout: Americas, EMEA, APAC
Author Knowledge Base Articles on processes and tools of new ServiceNow environment
Identify, review, update, develop ITSM processes for the new environment

Confidential

Program Manager

Responsibilities:

I defined and maintained the strategy and road map for the Services Sales Business Transformation program “Iceberg” generating $100M+ annually in net recaptured revenue
Gathered and interpreted Global/Regional client compliance performance, identifying key metrics and building executive-facing dashboards/reports focused on highest priority initiatives.
Directly engaged Account Sales Managers and Area Sales Directors nationwide to generate insights, trends, and actionable recommendations leading to increased revenue and compliance.
Developed complex, automated Excel Pivot table reports and dashboard using, Excel VBA, Oracle BI, MS SQL Svr, and Tableau

Confidential

Business Solutions Architect

Responsibilities:

Developed a 3 year architectural application and data warehouse design roadmap for the Next Gen IT solution to manage Confidential ’s Partner Product and Services Programs.
Analyzing the current applications, DW tools, programs & processes, I identified areas of redundancy for removal and systems integration opportunities
Developed and implement multi-year Organization Change improvement plan to achieve strategy

Confidential

Course Development - Lead Instructor

Responsibilities:

Created PMP®, Agile/Scrum, and ITIL exam preparatory course curricula and course materials. As part of my PMP responsibilities, I teach a prep course 8- 10 times a year on weekends.

Confidential

Program Manager, Solutions Analyst

Responsibilities:

Identified and decomposed complex Global business, technology, and infrastructure processes to elaborate requirements for IT and WPR (facilities) Asset Management System and CMDB
Scrum Master - Service-Now application development - WPR, Asset Management, CMDB
Developed Object and Process Data Models for Global Asset Management System

Confidential

ITIL Infrastructure BA/PM

Responsibilities:

Reviewed, analyzed, updated core ITIL area processes and procedures with HP/EDS teams globally

Confidential, Santa Clara, CA

Sr. Project Manager

Responsibilities:

Developed processes and procedures for the Continuous Improvement of Program Management Capability for North American operations aligned to DAU Integrated Defense Acquisition and Logistics LCM Model
Chairman’s nominee for “Risk and Opportunity Management Workshop” creation.
Integrated new/improved process/procedure and newly developed applications into operational activities
Developed complex, interactive Excel workbooks performing analysis of qualification entries, creating graphic output and scores

Confidential, Milpitas, CA

Sr. Program Manager, Agile Coach

Responsibilities:

Developed and implemented a Business Transformation Change Plan for the Global Services division
Remediated ERP-MRP project process and infrastructure, moved towards Agile methods
Mentored junior managers in PM and Agile processes and methods
Integrated new outsourced off-shore 24x7x365 data center managed service provider with Confidential daily operations and NOC
Developed process for Configuration Management Data Base (CMDB) for asset management integration, Change Management, Incident Management, and Problem Management

Confidential, Sunnyvale, CA

Project Manager - Software/Firmware Product Development Project

Responsibilities:

Performed multiple full life-cycle Agile (XP) software engineering projects for the z/OS operating system development team
Developed and integrated new report processes for QA and engineering development
Develop and implement detailed Engineering and QA analysis reports and response processes to anomalies