SUMMARY:

• Over 30 years of experience integrating technology and operations in a broad range of settings - domestic and offshore, public-, and private-sector. A solid leader and team player, passionate about improving organizational performance and driven by results. Exceptional analytical, creative and critical thinking skills. Understanding of the need to align business, processes, and systems.

PROFESSIONAL EXPERIENCE:

President Team

Confidential - Camp Hill, PA

Responsibilities:

• As part of a nationwide Confidential, deliver managed IT services to the Central Pennsylvania area including: remote monitoring and management of networks, Confidential security, backup and disaster recovery, and 24/7 NOC and helpdesk services.

President

Confidential - Camp Hill, PA

Responsibilities:

• Assist clients in identifying and validating business process and system requirements.

Confidential - Elizabethtown, PA

Responsibilities:

• Facilitate 5-week adult-learner courses in management and business analysis.

Senior Business Consultant

Confidential - New York, NY

Responsibilities:

• Configured and customized system to align system with unique client needs.
• Designed and modified reports, forms and other tools to meet client information requirements.
• Provided helpdesk support for Sage 100.

Senior Business Consultant

Confidential - Centerport, PA

Responsibilities:

• Provided business consulting and Sage 100 ERP implementation, improvement and support services with a focus on large engagements that required significant understanding of the client’s environment and vision.
• Extracted, compiled, transformed, and imported data for several major system improvements.
• Assisted B2B technology client with Sage 100 data conversion for and integration with AscentERP (Salesforce ecosystem).
• Implemented deferred revenue add-on, automating an Excel-based process for greater efficiency and providing improved visibility into and reporting on the revenue stream.

Consultant

Confidential - Lancaster, PA

Responsibilities:

• Introduced and led analysis processes that allowed clients to identify needs and gaps, then develop clear, actionable plans for implementing or transforming their business systems.
• Using the Sage 100 ERP platform, developed and implemented solutions that met requirements and closed gaps - including implementation or reconfiguration, documentation, change management,, and ultimately standardization of processes.

Adjunct Professor - Operations and Supply Chain Management

Confidential - Middletown, PA

Responsibilities:

• Delivered lectures and classroom instruction for 30+ undergraduate business students.
• Highly rated for bringing practical application of real-world experience to the course.

Assistant Director

Confidential - Camp Hill, PA

Responsibilities:

• Provided leadership and direction for a $60 million “for profit” bureau within the Confidential . Responsible for P&L performance of the entire organization - including Sales & Marketing, Operations, and Finance Divisions.
• Managed $1 million+ Commissary Project - including system and process implementation; standardized and roll out to 26 institutions processing orders for 44,000 inmates.

Executive Assistant to the Deputy Secretary for Administration

Confidential - Harrisburg, PA

Responsibilities:

• Project Manager for Confidential ’s 5000+ user SAP implementation project. Widely recognized as the most successful implementation among all 57 Commonwealth agencies.
• Project Manager for Confidential ’s e-Procurement system - a web-based procurement application. Met and communicated regularly with executives, users, and supplier associations to manage this transformational change the first entirely electronic purchasing process in the Commonwealth . Developed and coordinated and implementation across the supply chain (internal users and suppliers).

Production Manager

Confidential - Camp Hill, PA

Responsibilities:

• Production Manager for the bureau; working closely with managers and supervisors in 44 manufacturing and service operations across the Commonwealth.
• Instrumental in initiating, researching, providing financial and operational analysis for, and implementing industry restructurings leading to $3.6 million in annual cost savings.
• Oversaw plants; planned, coordinated, and controlled projects with significant P&L impact.

Pennsylvania Management Intern

Confidential - Harrisburg, PA

Responsibilities:

• One-year paid internship with assignments in Confidential, Labor and Industry, Corrections, Agriculture, and the Governor’s Office of Administration.
• Projects dealt with change management, customer service and organizational performance indexing, workforce development, process flow analysis, business process reengineering, and value-added management.

Capitol Semester Intern

Confidential - Harrisburg, PA

Responsibilities:

• Full-time, paid internship while pursuing Master of Business Administration.
• Actively participated in development,, and implementation of the Bureau's Statistical Process Control Program (SPC).
• Member of Strategic Planning Task Force for Performance Measurement & Quality Control.

Confidential - Cambridge, MA

Responsibilities:

• Managed Striderite's offshore sourcing operations in the Caribbean.