SUMMARY:

• Over 15 years of strong experience in Quality Assurance/Software Testing. Experience in testing Web - based applications, Client/Server applications, Java applications, .Net applications and mainframe applications. Proficient in Mercury Quality Center and CaliberRM.
• Expertise in Software Development Life Cycle (Agile, RUP and Waterfall) and QA Methodologies under multiple operating systems.
• Expertise in analyzing business, system and user requirements in accordance with functional, non-functional and technical specifications.
• Extensive expertise in manual testing.
• Expertise in developing and executing Test Scenarios, Test Plans, Test Cases and Test Scripts.
• Expertise in using Mercury products like Test Director and Quality Center.
• Knowledge and experience in all phases of QA Life Cycle.
• Experience in Functional, Regression, User Acceptance, Integration, White Box, Black Box, Performance testing and database/back end testing.
• Good exposure to RDBMS, SQL and writing SQL queries.
• Extensive experience in defect tracking tools like Test Director, Quality Center, Test Track Pro and Bugzilla.
• Involved in writing, maintaining and updating Test Documentation for various stages of testing.
• Extensive experience in Managing/Leading a team of Quality Assurance professionals.
• Ability to work independently and quickly master new concepts, applications and skills.
• Excellent organizational and communication skills.

TECHNICAL SKILLS:

Technology and Tools: SQL, IMS/DB, MS Word, MS Access, MS Excel, MS PowerPoint, MS Project, Internet, Intranet, Netscape, DOS/VSE, MVS/XA/ESA, Sun OS, UNIX, Windows 95/98, Korn Shell, TCP/IP, Assembler, COBOL, Explorer, Mark IV/V, ISPF, Librarian, SPF TSO, JCL, Hiperstation, File-Aid, IVRU, CTI, VoIP, TestDirector, Quality Center, ClearQuest, ENUM, DNS, FTP, SIPP, Caliber, Bugzilla, Ethereal, Wireshark, Testopia

PROFESSIONAL EXPERIENCE:

Confidential

QA/Business Analyst

Responsibilities:

• Review Business Requirements and Functional System Designs to generate test scripts in Quality Center for the migration of mainframe IMS applications to CICS. Execute those tests, track defects through to completion and retest. Generate traceability documentation and provide subject matter expertise to development, operations and UAT support team.

Confidential

Quality Assurance Analyst

Responsibilities:

• Generate new test cases from Business Requirements and validate formula’s, calculations, and payments for credit life insurance offerings for Russia, Italy, Poland and Sharjah on a web-based application. Rewrite and transfer test cases from Excel spreadsheets into Testopia.

Confidential

Quality Assurance Analyst

Responsibilities:

• Review business requirements, design and execute test cases, track defects for changes in prescription mail order process prior to production implementation.

Confidential - Philadelphia, PA

Lead Test Specialist

Responsibilities:

• Oversee a team in the designand execution of new and/or modified test models, scenarios, cases, scripts, and test activity in support of applications, processes and tools. Work closely with business analyst, testing and development leads to determine depth and scope of non-functional (performance, stress and security) testing required to ensure a smooth production implementation for healthcare applications (enrollment, claims, and benefits). Coordinate batch and online testing, review and validate the results and acquire management of the tests.

Skills used: Quality Center, Test Case Design, Approve Test Case Results, Defect Tracking, (Mainframe, Web & Client Server)

Confidential - Princeton, NJ

QA Engineer

Responsibilities:

• Test VoIP applications that feature video, voice and instant messaging functionality. Analyze requirements, design, write and execute test cases that exercise complete application functionality. Record, prioritize and track defects through to resolution using defect tracking software. Analyze network traffic (SIP, UDP, TCP & RTP) using Ethereal/Wireshark, NetPerSec and Debug view. Test on various platforms (XP & Vista) on a multitude of networks (Verizon DSL, Confidential & Cablevision).

Skills used: Quality Center, Requirement Review,Test Case Design, Test Case Execution, Defect Tracking (Windows and Web), Bugzilla, Test Track, Caliber, FTP, SIPP, Wireshark

Confidential

PAQA Engineer

Responsibilities:

• Analyze and breakdown requirements into testable functions; design detailed test cases for each requirement, tracking progress of testing, entering and tracking defects and monitoring progress of each individual project using Test Director. Also analyze eRequests (all IT issues), develop and design test cases and scenario's, execute test cases, track defects through to resolution on web based applications.

Skills used: Test Director, Requirement Review,Test Case Design, Test Case Execution, Defect Tracking (Mainframe, Windows and Web)

Confidential - PA

QA Engineer

Responsibilities:

• Performed performance analysis using SIPP open source tool to determine maximum throughput of SIP Proxy platform. Used Ethereal to capture and analyze SIP call flows during performance test runs. Provided package installation, setup and configuration of ENUM, SIP Proxy and MySQL applications on both Solaris and RH Linux platforms. Provided requirements analysis and testing of open source SIP Proxy.

Confidential

Responsibilities:

• Analyze technical requirements, design test cases and scenarios for a Web Portal CDV call options. Tested core VoIP switch and call routing and voicemail features via TUI (phone) interface. Troubleshoot application, interface, network and environment issues. Tracked defects using Test Director.

Skills used: Test Director, XML, Open Source Tools, Test Case Design, Test Case Execution, Defect Tracking, Vendor Management

Confidential - Franklin Lakes, NJ

QA Analyst

Responsibilities:

• Analyze requirements, design test cases and scenario's, execute test cases, track defects (Rational Clear Quest) until corrected and create test folders for audit purposes. Test mainframe CICS application, voice recognition telephony (IVRU) system and call center application (CTI) for prescription benefit manager. . Used ISPF/TSO to view/manipulate data files for testing. Also some limited experience on DB2 while performing QA for a pharmaceutical related business.

Skills used: Requirement Review,Test Case Design, Test Case Execution, Defect Tracking (Windows and Web), IVR, File-Aid, DB2, TSO

Confidential -Princeton, NJ

Data Conversion Operator

Responsibilities:

• Data validation of address/mailing information before entry into USPS software system for designation of 9 digit zip codes.

Confidential - Holmdel, NJ

Project Manger

Responsibilities:

• Tested IMS Mainframe Ordering application after date algorithms were changed for Y2K used TSO, Hiperstation, Time Warp, and File-Aid in testing process. Used a terminal emulator to access IBM mainframe applications from desktop. Monitored testing progress, tracking defects, stability and availability of QA environments and keeping upper management informed of progress and any potential issues. Member f corporate-wide CIO Y2K team overseeing testing phase of Y2K effort.

Confidential -Somerset, NJ

Analyst / Implementation Manager

Responsibilities:

• Designed interface requirements for new client/server call center application (UNIX. SQL) and provided subject matter expertise on replaced legacy applications. Setup help desk for controlled intro of new application in Denver, Colorado call center, including scheduling local and non-local personnel and establishing escalation and software modification requirements.

Confidential -Lincroft, NJ

Testing Mgr / Trainer

Responsibilities:

• Managed a QA group of 8-16 associates responsible for testing mainframe, UNIX, Oracle warehouse and laptop applications. Assisted in career pathing, recommendations and salary administration for subordinates. As a member of change control committee, provided testing time and cost estimates, resource allocations, and helped determine release content and timelines. Developed and provided to users of mainframe and laptop applications Confidential various locations across the country. and Professional