SUMMARY:

• SEASONED PROJECT MANAGER - with over 15 years of experience in project management, over 10 years experience with product ownership, agile, scrum, waterfall methodologies, SDLC, ecommerce platforms, sigma and lean practices. Holding a Master’s Degree in Applied Economics, over 15 years in strategy development, roadmap creation, short and long term planning, identifying demand and potential new target markets, profiling customer/user needs and satisfaction, enterprise wide global business development and management, financial and economic impact analysis and compliance. Experienced with ecommerce, Saas, cloud, the internet of things, rhythm of business, aviation and transportation. Seasoned in all aspects of business application development and management - having managed global enterprise wide aviation IT projects in excess of $600 million.
• Experienced in auditing and developing systems for compliance objectives and monitoring, financial impacts (roi) market penetration. highly adept with over 15 years experience communicating with c level executives and stakeholders, making presentations, conducting fruitful negotiations, managing teams and international projects, and ensuring schedule adherence with timely objective satisfaction. Extensive management and leadership experience creating, initiating and implementing business development and marketing programs and work products, communicating and coordinating with multiple stakeholders/executives/SME’s daily on status/progress/and risk, customers and governmental agencies complying with regulatory mandates and constraints, charting courses of action, identifying tasks and resources necessary for timely completion consistent with stated objectives, goals and results.
• PROGRAM and PROJECT MANAGEMENT - Extensive experience in leading, directing, and managing multiple complex global programs, creating and updating schedules, identifying time frames, key milestones, resource requirements, team building, consensus development, strategy direction, alternatives analysis, and presenting course/action plan recommendations. Highly skilled in designing metrics and quantifiable criteria to measure project performance, communicating findings and recommendations, establishing and tracking schedules, identifying key deliverables in to ensure timely successful project completion. Seasoned in lean and sigma, agile and waterfall project management and compliance tracking system development and monitoring.
• PRODUCT MANAGEMENT - Extensive experience collaboratively crafting vision and developing product roadmaps aligning with business strategy and goals utilizing statistics, historical transactional, customer and industry research along with trends and competitor information. Seasoned in creating user stories, test and refine functionality protocols with stakeholders, technology teams along with feedback from user experience input for various platforms and applications including mobile and e commerce. Highly adept at selling the merits of the product strategy to executives and stakeholders, delivering metrics in support of business goals and objectives, utilizing data driven assumptions for models and business cases. Experienced in working collaboratively to define project requirements, prioritize features and evaluate tradeoff decisions, and develop sound go to market plans.
• MARKET ANALYSIS/DEVELOPMENT - Seasoned in identifying source data; monitoring indicators and drivers to anticipate and track trends; conducting marketing analysis, demand estimation, forecasting and econometric modeling; utilizing industry, consumer, economic and political information along with quantitative finding to develop short and long range marketing plans, market strategies, action plans, placement targets and promotional roadmaps for products and services.
• ANALYSIS - Extremely experienced and skilled in developing and interpreting findings from econometric, statistical and forecasting models; understanding, applying and communicating economic, political, policy and global impacts on industry activities; identifying, tracking and interpreting market drivers/indicators/trends and deriving/developing strategic courses of actions; market and demand analysis developing subsequent plans, policies, and actions to support directing resources to align with industry directions; collecting data, organizing, synthesizing, analyzing, summarizing findings, developing conclusions and making recommendations to decision makers on direction alternatives to pursue in meeting stated business goals and objectives, while minimizing risks.
• Well versed in working effectively and cooperatively with diverse groups and stakeholders; communicating complex concepts, ideas, and information to diverse audiences (orally, in writing, and with graphic displays). Extensive experience working with stakeholders and executives to establish project goals, coming to consensus and agreement on objectives, by-in, commitment, project milestones, schedules, and deliverables. Concurrently, identifying resulting implications/consequences with potential impacting deleterious impact on desired outcomes.
• Highly proficient in developing procedures/protocols and systems for client satisfaction tracking and monitoring (analytics and CRM), acting as a liaison with clients and customers, developing materials and conducting s, responsive to dynamic changes in need in concert with shifting trends and needs.
• Highly knowledgeable in business, organizations, operations, processes, program plans, policies and procedures, and culture. Experienced in tracking information - market, economic, global, policy/political, trends, tactics of competition, and identifying potential impacts, strategies, and action plans.
• Proficient in collecting, integrating and analyzing information from a variety of sources to detecting trends, associations, cause-effect relationships, identify resulting issues, problems or opportunities. Subsequently formulating action plans documenting decision criteria, evaluation process and resulting alternatives options involving all vested stakeholders throughout the decision making.
• Seasoned in financial analysis, audit, evaluating financial data and scenarios, developing total cost of ownership calculations, return on investment estimates and alternatives analysis; communicating findings, implications and optimal alternatives selection; defining recommended courses of action to maximize returns, project objectives and minimize risks.

PROFESSIONAL EXPERIENCE:

Confidential

Local Market Specialist

Responsibilities:

• Market development - Strategy team

Confidential

Project/Product Management Software Development

Responsibilities:

• Product Owner, managed global program adoption, liaison with external and internal partners to align on program and project goals, schedules, requirements, risks, benefits, dashboards, documentation and ensure continued satisfaction and product modifications.
• Application of Agile methodology and practice, develop user stories, roadmaps, strategy for product collaboratively with stakeholders based on data, user information and trends utilizing customer user experience.
• General rhythm of business, communications with internal and external vendors/managers along with power point briefings and status updates.
• CRM design and development, protocol and procedure identification, analytics and trend with adaptive alteration.
• Satisfaction metrics creation and tracking, continued coordination and engagement with customers/vested parties in continual improvement of product and processes.
• development, scheduling, and implementation.
• Overarching project planning, scheduling, budgeting and progress monitoring/reporting.

City of Enumclaw

Project Management

Responsibilities:

• Managed all aspects of identifying, tracking, and assessing impacts and key economic indicators/factors in growth scenarios. Assessed impacts of growth alternatives on customer/constituent satisfaction. Synthesized recommendations predicated upon customer interest metrics and most financially sound and implementable options. Presented key findings to stakeholders/council members/decision makers in written and presentation forms. Created marketing and promotional plans for economic viability, awareness, and increased downtown patronage.
• SaaS - Business development plan creation for national software as a service SaaS company in the cloud. Identification of target market, forecast demand, client focus, sustainable growth goals, outreach materials and platform focus, incentive structure development, budget allocation, short and long range action plans along with programmatic strategic implementation initiatives.
• Functioned as Product Owner role, collaboratively working with technical teams and key stakeholders in developing strategy and user stories.
• Developed actionable strategies and implementation plans for strategic growth, identified potential new product areas to develop, created targeted client profile for focused marketing.
• Market research, financial modeling, client profiling, strategic planning and direction, implementation actions for short and long term objectives.
• Taught economics and statistics courses to graduate and undergraduate students
• Authored/Co-authored Plans - Congestion Management Program Study for Puget Sound Regional Council identifying regions most congested corridors, along with capacity shortfalls based on forecast future demand.

Confidential

Project Management/Product Owner

Responsibilities:

• Managed all program aspects of global vendor market research, conducted analysis, identified trends, maintained shared documents and delivery schedules, coordinated with vested parties, developed presentation materials identifying trends and potential strategy direction. Developed user stories, metrics for deliverables and strategy for action.

Confidential

Project Management/Product Owner

Responsibilities:

• Managed all program aspects, - global and enterprise wide, including objectives identification, design, scope/specifications SOW development, timeline, budget and resource allocation, tracking mechanisms, compliance, and feedback systems. Distributed, updated and tracked project plans, performed impact analyses related to changes. Supported the development and implementation of strategies
• Developed strategy, user stories, collaboratively on numerous software technologies.
• Authored technical documentation, presentations, communications, RFI/RFP/RFQ’s, contract/terms/specifications, reviewed vendor terms, contract and marketing materials pertaining to bids and services.
• Managed all program and RFP, question and response/evaluation related documentation in shared access environments (share point, etc.)
• Developed quantifiable vendor response evaluation criteria, maintained, tracked, compiled and coordinated stakeholder input and down select determinations. Managed all vendor communication related to procurement processes and managed all negotiations planning and scheduling.
• Built, maintained and managed all global RFP project processes, schedules, vendor and stakeholder communication plans, internal stake holder committee meetings as well as all vendor conferences and presentations and meetings.
• Coordinated with stakeholders on financial modeling and evaluations in alternatives analysis in relation to vendor and scenario selection process, phased implementation plans and programs.
• Forecast future needs for global services in contracting service areas. Extracted, analyzed, and prepared reports to measure key supplier and internal performance-to-plan.
• Developed processes and tools to measure key performance indicators. Developed, documented and implemented processes and systems in support of company goals. Identified and implemented improvements to streamline and automate process flows.
• Identified schedule performance variances and associated cost impacts to facilitate focus and intervention on critical areas, developed risk mitigation plans.
• Presented findings, status reports, risks and opportunities to senior executives on weekly basis.

Confidential

Program Management - Global Supplier Management Finance

Responsibilities:

• Global Supplier Management Procurement Program Financial Analysis - managed vendor contracts, forecast future inventory needs, identified procedures for increased efficiency and cost reduction, evaluated financial ramifications of global contracting decisions for existing as well as derivative aircraft platforms, managed all aspects of procurement efforts, negotiated with suppliers/vendors in cooperation with PA’s, assisted aircraft customers on customization, and assisted in managing vendor contracting efforts.

Confidential

Project Management

Responsibilities:

• Developed, initiated and managed Business District Economic Development Programs to improve patronage and visibility, and customer loyalty regionally and city-wide, of existing businesses. Entailing identification of strategic improvements, crafting of district marketing campaigns and promotional events/material, identification and facilitation of appropriate special events in coordination with business district committees to increase business activity, loyalty and sustainability, presentation of compatible funding options, evaluation of selection criteria and completion of applications for Business District project funding.
• Fostered Economic Revitalization Programs by inventorying of existing businesses, commercial properties and available space, compilation of demographic profiles of neighborhood resident’s with subsequent identification of compatible customer/business recruitment opportunities and strategies for phased development.
• Managed Economic Development Program coordinating with customers and vested stakeholders to determine appropriate strategic improvements to facilitate compatible business development opportunities consistent with stated objectives.
• Managed program and coordinated all activities associated with a pacific region conference on economic revitalization with nationally-renown speakers. Developed and managed sponsorship program to augment funding sources.

Confidential

Project/Program Management

Responsibilities:

• Managed risk programs to evaluate alternative options. Evaluated trend data, assessed risk exposure, assembled and supervised project team, developed standards, and estimated program costs. Presented program alternatives to City Manager and City Council, drafted implementation schedule, evaluated pertinent regulatory issues, testified to state legislature, designed marketing/ campaigns.
• Managed customer centric improvement plans, developed proposed scope of work, formulated evaluation criteria, conducted satisfaction metrics, evaluated financial and return alternatives.
• Developed promotional campaigns, materials, plans, and ceremonies.
• Established and managed program budgets, prioritized project implementation schedules, created marketing campaigns, developed facility standards and procedures, and conducted meetings.

Confidential

Project/Program Management

Responsibilities:

• Developed alternatives,identified operational and financial ramifications of various scenarios, forwarded strategic recommendations onto Policy makers for phased implementation.
• Managed forecasting and economic program studies, evaluated demographics and future needs and capacity, researched criteria prepared alternatives, developed evaluation criteria protocols, derived recommendations for implementation, forwarded insights to policy makers.
• Authored various reports, publications, plans, analyzed funding sources, developed awareness campaigns and deployment initiatives.
• Performed demand analysis and elasticity studies. Conducted feasibility studies along with forecasts on economic indicators.

Confidential

Project Management

Responsibilities:

• Managed program coordinating with multiple customers, state, and regional and federal agencies, developed agreed upon forecasting model inputs.
• Developed an integrated GIS based system program for compiling and maintaining demographic data for use in econometric and forecasting modeling. Developed and reviewed generation models for recreation/travel impacts.

Confidential

Program Management

Responsibilities:

• Reviewed consultant work evaluating modeling, forecasting, and statistical assumptions. Prepared synopsis of relevant legislative actions and collected/analyzed data for assorted economic, travel and tourism related projects.
• Critiqued computer program modeling assumptions for forecasting and risk assessment.

Confidential

Project Management

Responsibilities:

• Headed team of economic research associates in forecasting the impacts on growth the Las Vegas Valley. Conducted market research/trend analysis and forecasting models.

Confidential

Project Management

Responsibilities:

• Developed and interpreted Economic Indicator series for Las Vegas, published by the Las Vegas Convention and Visitors Authority, researched and collaborated on studies of Optimum Dividend Levels, and Competing Models on Homelessness (published for, and presented at the Western Regional Science Conference 1988 and Western Economics Conference 1989).
• Supervised associates, designed surveys, collected and analyzed data, assembled and maintained data bases on local statistics, constructed econometric models, solicited new business clients.

Confidential

Program Management

Responsibilities:

• Designed, implemented, assessed, and supervised all promotional endeavors of airline. Negotiated and administered contracts with advertising agencies, TV producers, radio and special event sponsors for airline. Designed promotional campaigns/ materials and evaluated financial benefits of advertising/exposure.
• Compiled, analyzed and prepared reports on operational statistics and no-show percentages, determining optimal overbooking levels. Proposed, evaluated and estimated the profitability of route expansion alternatives, forecast passenger volumes calculating anticipated revenue streams and audited various financial statements.