SUMMARY:

• Dedicated, results - focused SR. Business Analyst/ Project Manager/team lead with extensive experience in gathering requirements, creating user stories, building documentation, leading JADs, working in teams or individually. Highly experienced in process flows (high, mid and detail levels), requirements (BRD, SRD, FRD), use cases, Business Interaction Models diagrams (BIM). Subject matter expert in business processes and procedures. Excellent troubleshooter; persuasive communicator; superior motivator. Proficient in use of Word, Excel, Access, PowerPoint, Visio and Outlook.
• Process/Procedure Management
• SDLC Processes
• Scrum/Agile Processes
• Project Management
• Use Case
• Event Activity Diagrams
• Business Scenario
• End User Testing
• Application Analysis/Documentation

PROFESSIONAL EXPERIENCE:

Confidential, Jacksonville, FL

Scrum Master

Responsibilities:

• Sr. Business Analyst performing Agile coach functions for conversion of inflight project elicitation. Created user stories for three development teams as liaison to product development.
• Assigned to workgroup using waterfall in support of operations functionality (fast track) with documentation of Business, System, and Functional requirements.
• Re-assigned back to original department as an Agile Coach to support two teams in an Agile conversion. Assisted with Agile by role (leadership, Product Management, Team level, Scrum Master). Assisting in new team setup.

Confidential, Tallahassee, FL

Sr. Business Analyst

Responsibilities:

• Sr. Business Analyst performing elicitation and documentation of Business, System, and Functional requirements in preparation for release of RFP covering implementation of financial COTS application. Conducted multiple JAD sessions with Providers, ME’s, and DCF. Created full BRD, SRD, and FRD with the JAD results.

Confidential, Lake Mary, FL

Sr. Business Analyst

Responsibilities:

• Sr. Business Analyst performing project support. Assumed responsibility for 4 inflight projects within 1st month. Participated in creating and implementing Best Practices for BA office. Created Functional requirements, use cases and flow diagrams to support assigned projects. Learned to use X-Analysis. Established load and management of requirements in ALM.

Confidential, Jacksonville, FL

BRM - Business Relationship Manager

Responsibilities:

• Sr. Business Analyst performing project support. Assigned 5 projects within 1st month. Reassigned to single high priority project with Agile focus. Created user stories, loaded to Rally. Project focus changed to waterfall. Converted user stories to requirements. 2 months later, re-focused on Agile. Re-converted all requirements to user stories, updated Rally (assigned features, tags, categories). Project has moved to sprints.

Confidential, Roanoke, VA

Sr. Business Analyst

Responsibilities:

• Sr. Business Analyst performing project support, as a backfill hire, with analysis of pre-established requirements (Business, Functional) with creation of Test Scenarios and Test Cases for Retail Pricing project per an acquisition assimilation.

Confidential, Miami, FL

Sr. Business Analyst

Responsibilities:

• Sr. Business Analyst performing project support by creating BRD/FRD for desktop/mobile Web storefront with brand agnostic combined shopping cart and product/service functionality. Provided project support by creating FRD for multi-carrier data stream management. Provided gap analysis between legacy internal applications and project replacement of customer master data.

Confidential, Tampa, FL

Sr. Business Analyst

Responsibilities:

• Sr. Business Analyst performing document project support with heavy responsibility for development and oversight creation/modification of project diagrams. Major project defined as 7 pkgs (similar to Sprints), each with a UML diagram, followed by a minimum of 4 to 11 use case diagrams. Each use case has between 2 and 6 activity diagrams. Built documents containing rules/requirements, traceability matrix, data mapping support documents. reiterative approach to diagrams via hosting JAD sessions for the elicitation of Detail Requirements and Business Rules. Use of ALM for requirement traceability.

Confidential, Tampa, FL

Solutions Analyst

Responsibilities:

• Customer facing program manager leading the gathering and documenting of configuration requirements for on-Boarding Health Care carriers to in-house systems in back office services addressing the new exchange medical packages required by the Fed government. Also addressed the Off-exchange on-Boarding of Dental, Vision, Supplemental, Life and Medical products for both group and consumer policies. Managed assigned customer(s) from Sale thru production, SOWs, Change management, Budgets, project tracking with hands on support of requirements, documentation, diagrams, managing customer expectations. Involvement with enhancements to End User Sale, Business Support and Third Party Vendor portals. CRM and OMS
• Support the use of Agile and Scrum processing formats addressing short term project for On/Off Exchange portal redesign. Supported creation of User Stories and converted by Sprint level to requirement format in order to load into Quality Center(QC) test environment. Support test scenarios created and track requirements. Self-trained on QC application. Self-trained on Portal to become admin until customer release.

Confidential, Charlotte NC

Business Analyst

Responsibilities:

• Conduct review of Business needs and convert to Business Requirements, System Requirements or Functional Requirements depending on IT assignment. Provide Visio flow diagrams, Use Cases (Use case and Activity Diagrams), User Stories, BRD, SRD, FRD. Assignment was to support enhancements to middleware for a User Web interface and 3 Billing applications.

Confidential, Philadelphia, PA

Program Business Analyst

Responsibilities:

• Provide SME (Subject Matter Expert) level support to project teams in the identification of application impact for new Business Class voice products. Support included creation of BREQs, linear flow diagrams, BFRD documents, and review of detail system requirements for presentation to the development teams.

Confidential, Tampa, FL

Program Manager

Responsibilities:

• Perform full Program and Project management functionality for Complex Deal integration. Manage multiple sub-projects from client request thru production. Assist launch of new products by supporting Program Management, Processes and procedures, and creation of requirements. Includes data and business needs gathering, linear and swim-lane process flow design (Visio), use case development, meeting facilitation, business and system requirements engineering. Manage multiple, diverse teams (domestic and offshore) for IP and VoIP managed products. Adherence to SDLC processes.
• Program Manager duties include project level management as PM for assigned projects. Administering guidance and support for non-assigned but related component projects that relate to and impact the assigned program. Also assumed duties for team members in absence or as work load demanded.
• Introduced Scrum concepts, user stories with formats, business and system requirements best practices, PMO concepts. Began group of User Stories and Agile performance tracking prior to Corporate (not released). Initiated study of ITIL for .

Confidential

SR. Business Analyst/Systems Analyst

Responsibilities:

• Create, maintain and update System Requirements. Create and maintain Process and procedure flow charts (Linear and Swim-lane). Provide SME level support to business project teams assisting in the identification of application impact, interpretation of BREQs, creation and writing of detail system requirements for presentation to the development teams. Completed self-instruction to support over 21 system applications.
• Serve as a liaison between the business community and the Application/Engineering organization in order to provide business/technical solutions to meet user needs. Communicates Business Unit priorities to all impacted departments and ensures that Business Unit and strategic plans complement each other. Assists with business case development, System Requirements, Use Case and Business Scenarios.

Confidential, Tampa, FL

Project Manager/ Sr. Business Analyst

Responsibilities:

• Brought back to plan within 60 days, a non-working project from another consulting firm.
• Met deadline to create full documentation of FMO business processes. Assisted in Testing strategy and Use Case development. Developed strategy and implemented > Train the trainer.
• Managed creation of customer database (combined legacy and outsource to meet HIPPA and fed regulations.

Confidential, Schaumburg, IL

Sr. Business Analyst

Responsibilities:

• Preceded deadline in creating full documentation of FMO business processes. Tapped to assist project manager in meeting timelines and recruiting additional resources to supplement team expertise.
• Activities included gathering/documenting requirements, use case development, JAR/JAD session lead and support of creation of Event Activity Diagrams (EA), Business Requirement (BRD) and Technical Requirement (TRD)Documents, User Test (UTD)Documents.
• Conducted extensive JAD sessions (several week long lock downs) to gather and revise requirements and to perform user directed gap analysis of prototypes.

Confidential, Aliso Viejo, CA

Business Management Consultant

Responsibilities:

• Successfully fulfilled project to create full process documentation and oversee implementation of order, provisioning, and billing processes.
• Saved $213K annually for client through development of software and data management tools providing Executive-Level Management access to real-time operational and sales data.
• Planned and implemented marketing communications programs, including advertising, collateral development, direct marketing and e-marketing, trade shows, and associated identity materials.
• Conducted JAD sessions to gather requirements (including lock downs) and identify/document gap analysis of prototypes and staged documentation.

Confidential, - Mebane, NC

Executive Director, Marketing

Responsibilities:

• Successfully managed conversion of Access database to provide more timely and accurate information for forecasting and management decision-making.
• Increased company’s market penetration and share-of-market through development of regional structures using resale, interconnection, wholesale, and reciprocal compensation techniques.

Confidential, Denver, CO

Director of Product Management

Responsibilities:

• Expanded company product offerings from limited local telephone voice and data products to development and national release of bundled product set including long distance, frame relay, CPE, and value-added enterprise services. Analyzed emerging Internet Protocol (IP) telephony technology to determine infrastructure needs and evaluate product’s potential in the market. Negotiated interconnection agreements with trading partners and then built new product sets and refilled tariffs.

Confidential, Madison, WI

Senior Marketing Manager

Responsibilities:

• Oversaw market segmentation, product selection and development, pricing, tracking, sales support, and client service. Provided project management for product launch, including conducting needs analysis, evaluating support requirements, creation of database standards, marketing and sales development, and competitive analysis. Acted as subject matter expert for product knowledge, regulatory issues, and internal processes. Handled initial negotiations with ILEC trading partners before transition to regulatory team. Recognized for s with promotion from Marketing Manager to Director of Marketing at ICG Telecom Group.

Confidential, Grand Rapids, MI

Marketing Manager

Responsibilities:

• Successfully managed brand identity transition from regional ownership to national, corporate focus. Conducted research and developed marketing and promotional tactics to support local business plan execution. Oversaw development and release of Public Telephone Program. Analyzed and made recommendations to senior management for all new regional product development initiatives. Researched and developed business case to establish a regional CLEC.