SUMMARY:

• Senior Program Manager, with proven ability to manage and deliver highly complex IT systems and solutions on multimillion dollar programs while maintaining high levels of customer satisfaction and profit margin (delivering on time and on budget projects). Ability to identify and define risks and make proactive recommendations for mitigation / contingency. Program Management Methodologies, including processes such as status reporting, risk management, quality control, lessons learned, escalations, matrix organizations, communications, and stakeholder management, etc..
• Senior Manager having managed more than 8 direct reports and over 50 plus indirect subordinate resources to achieve successful program and project outcomes while managing budgets in excess of 50 million dollars. Having managed regional business units and strategic goals and proactively managing the P&L in excess of 80 million dollars aligned with corporate vision and strategy. Twenty plus years’ experience managing and mentoring staff of various levels, setting objectives, performance reviews, developing plans, setting innovative goals and strategy, while proactively managing vendor relationships and selection.

TECHNICAL SKILLS:

Hardware / Networking: Avaya VOIP* EMC Storage / RAID* Systems Analyst / System Troubleshooter SAN & NAS* Ethernet - TCP/IP* Barcode, Biometrics, RFID Cat5 & Fiber Infrastructure* VPN Networking* Confidential Wireless and Local Area Networks

Operating Systems / Software: Windows all Versions (Including Windows 10) * Microsoft Project and Visio* IBM Rational Suite Enterprise Software (IBMRPM) Microsoft Office Suite * Sabre / Amadeus / Navitaire

Proficient with Microsoft Office Suite: - MS Word, Excel, PowerPoint, Visio and MS Project, and status reporting tools with dashboards. Utilization of EPM (Enterprise Portfolio Management) tools including IBM & Clarity.

Personnel strengths include: leadership, self-motivated, enthusiasm & commitment, integrity, takes pride in work, while maintaining the highest level of professionalism. Possession of strong interpersonal communications skills, extensive experience interacting with senior leadership director level and above, superior organizational skills, and high ethical standards.

PROFESSIONAL EXPERIENCE:

Confidential, New York

Senior Manager

Responsibilities:

• Northeast Portfolio management for Confidential ESS Accounts, including scoping projects, resource management & planning, including managing and mentoring project and technical relationship teams in all phases of project life cycle. Develop customer relationships to increase customer satisfaction while striving for continuous improvement.
• Manage and Deliver, Confidential ESS Services solutions to Large Enterprise customers including software development utilizing Waterfall, QA, End to End testing, and Release Management.
• Customer Engagement / Program Mgmt. - Setting realistic expectations with all stakeholders as necessary to complete program and support services objectives and deliverables, including Network & Wifi Deployments.
• Proficient with Confidential ESS internal systems including Workday, including industry leading program management tools, standard reporting process’s and procedure’s, internal and external resource management, SOW’s, Vendor and Partner Management, Resource requests, time tracking, cost and revenue forecasting, etc..

Confidential, New York

Sr. Program Manager/Portfolio Lead

Responsibilities:

• Consultant - As, Northeast Manager for complex systems deployments and transition to Cloud Technology, site construction, including Network & Wifi Deployments, projects scoping, change management, resource management, managing and mentoring project teams in all phases of project life cycle, relationship building to increase customer satisfaction and set realistic expectations.
• Portfolio Management / Task Order Management, and Stakeholder Management as necessary to complete program objectives and deliverables on time and within budget.

Confidential, New York

Senior Program Manager

Responsibilities:

• Northeast Portfolio management for Confidential Advanced Services PMO, including scoping projects, resource management & planning, including managing and mentoring project teams in all phases of project life cycle based on Confidential delivery methodology, develop customer relationships to increase customer satisfaction while striving for continuous improvement.
• Customer Engagement/Program Mgmt. - Setting realistic expectations with all stakeholders as necessary to complete program objectives and deliverables.
• Manage network and Wifi Deployments and wireless site audits, Cloud implementations, software development utilizing Waterfall and Agile Scrum, QA, End to End testing, and Release Management.
• Proficient with Confidential Advanced Services internal systems including Oracle project (OP), Primavera (P6), DCP Delivery Collaboration) including industry leading program management tools. Datacenter site construction, standard reporting process’s and procedure’s, internal and external resource management, SOW’s, Vendor and Partner Management, Resource requests, time tracking, cost and revenue forecasting, etc..

Confidential, New York and Baltimore, MD

Senior Manager - Program Management Service Delivery

Responsibilities:

• Program Management on a large scale airport IT Task Orders, and security systems deployment, including Site Construction Management, Confidential LAN / WAN, Rapiscan & Smith's (AT2) X-Ray Unit technologies, and L3 (ATR) Body Scanner units. Directs efforts for Northeast region while managing all related staff and program deliverables, including (SOW development, site surveys, manage network and Wifi deployments and wireless site audits, lead construction meetings, site acquisition and permitting, lead negotiations with unions, commercial site construction / build-out, management of all subcontractors and field efforts), liaised with senior management within Confidential and Confidential to ensure projects status track and ensuring the highest levels for customer satisfaction.
• Resource Planning matrix organization, project audits, including managing and mentoring teams in all phases of project life cycle based on PMI methodology, Develop PMO processes and strive for continuous improvement initiatives.
• PSEG Long Island Transition Management: LM, Ameresco:
• Senior Manager as part of large scale IT data center transition, Cloud Computing Environment build out, Call center technology upgrade for the new IVR “Interactive Voice Response” system, including all aspects of vendor & subcontractor mgmt.
• Discovery (Due Diligence) - Support and drive due diligence which results in identification and reduction of risk.
• Lead Transition Implementation - Applies leadership skills and program management methodologies to plan, execute, monitor and troubleshoot transition plan / objectives
• Customer Engagement/Program Mgmt. - Setting realistic expectations with all stakeholders as necessary to complete program objectives and deliverables.

Confidential, New York

Senior Manager, Program Management, - Global Delivery

Responsibilities:

• Program Management, Systems Implementation, and Software as a Service (SaaS) Solutions. Software Development and Implementation services, infrastructure & hardware deployments, data center migrations & build outs, data integration and logistics management. GDS systems development and implementation.
• Project Portfolio Management, PMO audit measures, project health status, scheduling, planning, matrix organization navigation, complex systems implementation / network deployments - Directing large scale projects and programs to achieve recognized revenue. Ensuring the highest levels for customer satisfaction, ensure governance compliance, develop standards using lessons learned and best practice for optimum program and project success, documentation, installation management procedures, procurement management, contract management, vendor & subcontractor selection / management.

Confidential, New York and Boston, MA

Senior Manager -

Responsibilities:

• ( Confidential - Confidential ) IDIQ Program Management and Site Deployment for Confidential airport security systems, including Ceia WTMD, Rapiscan & Smith's (AT & AT2) X-Ray Units and L3 and Rapiscan AIT Body Scanners. Lead construction meetings, manage network and Wifi deployments and wireless site audits, site prep and management of all subcontractors and field efforts. - site acquisition and permitting, lead negotiations with unions, site layout & construction including electrical, HVAC, low voltage data cabling, drawing review and redline as-builds, project health status, project planning, equipment deployment, etc..
• Confidential Task Order 2 - Airport Passenger Screening Systems, directed large scale site construction projects, liaised with senior management within Confidential and Confidential to ensure projects stay on track and ensuring the highest levels for customer satisfaction. Vendor & Subcontractor mgmt., Red line drawings and project closeout documentation.

Confidential, Bohemia, New York

Responsibilities:

• 8 direct reports and 38 plus indirect subordinate resources within a matrix environment to achieve business goals while proactively maintaining a 25 million dollar regional operations budget plus approx. another 60 million dollars in P&L associated with the projects portfolio.
• Communicate business unit portfolio financials, project health status, and regional pipeline to the corporate senior leadership team. Project scheduling for the regions entire portfolio of projects, earned value management, using Microsoft project and IBM Enterprise portfolio tools.
• Site Construction Management, Implement and deploy custom solutions for airline & railroad reservation systems and baggage systems, and airport operational products. Implemented Point of Sale & Kiosk Systems for airline, airport, railway customers, software implementations, infrastructure & hardware deployment, large data center build outs and migration, data integration, data warehousing, Active Directory, and logistics management. Network implementations and storage systems (SAN & NAS), deployments of Confidential Enterprise solutions including VoIP, manage network and Wifi deployments and wireless site audits, LAN, and WAN networks, site acquisition and permitting, lead negotiations with unions.
• Collaborate with Sales and Account Management on solutions and system design.
• As Senior Program Manager, I was responsible for the managing large projects consisting of systems implementations for complex airport & airline integrated systems. Project management for product delivery of custom solutions for Confidential ’s diverse portfolio of Confidential and airline operations products. Validating system design, software development utilizing Waterfall and Agile Scrum, QA, End to End testing, and Release Management for complex solutions. SOW development, RFP support & proposal development, infrastructure & hardware deployment, and systems implementations.

Confidential, Bronx, New York

Project Management (Consultant) - Systems Deployment & Implementation

Responsibilities:

• Was responsible for managing PMO IT systems projects ranging in scope of infrastructure, to hardware implementation, and software development. The projects main focus consist of complex integrated systems for the health care community.

Confidential, Remote, NY

Project Management (Consultant)

Responsibilities:

• Was responsible for providing project management and construction management for the system engineering services department.

Confidential, Tunica, Mississippi

Construction Project Manager

Responsibilities:

• Was responsible for managing the interiors and systems construction of a new 600 Room Hotel, $48 million.

Confidential, New York

Assistant Project Manager / Systems Engineer

Responsibilities:

• Terminal Building and Roadway Redevelopment, $51 Million - Construction management / project management.