PROFESSIONAL SUMMARY:

• Management experience of the full project life cycle including requirements gathering, creation of project plans and schedules, obtaining and managing resources, managing budget, and facilitating project execution, deployment, and closure
• Hands on experience in various project management methodologies like Waterfall and Agile Project Management
• Practical experience of successful Scrum based development team management as an Agile Project Manager and Scrum Master
• Hands on experience of writing effective and successful proposals and statements of work
• Effective negotiations and vendor management skills
• Ability to work independently and organize workload with minimal direct supervision
• Highly proficient in working with Manual testing
• Excellent analytical, problem - solving, and decision-making skills
• Knack for finding ways to improve business processes and speed up time to market
• Proven ability to work with all levels of management, and the most Senior of Subject Matter Experts
• Strong technical, management and leadership skills
• Admirable experience overseeing business processes in a variety of work environments
• Strong ability to plan, execute, monitor, and complete projects in a timely manner
• Solid communication abilities with proficiency in both written and oral form
• Ability to motivate employees, and improve productivity

TECHNICAL SKILLS:

IT Skills: MS Office XP, QuickBooks, Access, Excel, Outlook, Lotus Notes, PowerPoint, Word, Visio, POMsNet

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business Analyst

Responsibilities:

• Elicited and document requirements for the business users
• Led Daily Stand Up Meetings
• Participated in sprint planning, daily scrum meetings, testing, retrospectives, and sprint reviews
• Identified and prioritized requirements for bugs and enhancements
• Created requirements specifications, Use Case Diagrams, High Level and Detailed Process flows, robustness diagrams, Domain modeling as well as standardized process that decreased gathering requirements by 25%.
• Prioritized production issues and assigned them to the Business Analysts. The overall effort enhanced the application and decreased time for the business depending on the issue.
• Conducted UAT cross- functional business teams to ensure the system was aligned with the vision of the business teams
• Strengthen risk mitigation techniques and improved process efficiencies while meeting stringent requirements.
• Developed, coordinated, and implemented methodology and scope for multiple complex projects
• Coordinated and facilitated extensive user interviews and workshops to gather and analyze requirements
• Collaborated with management and external stakeholders to identify and implement changes to systems and processes to increase efficiency
• Develop the backlog
• Facilitated, “three amigos” working sessions between developers, product owners, and B.A.s
• Guide the development teams to break down large and complex user stories into simplified versions for execution
• Test the user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories

Confidential

Senior Project Manager

Responsibilities:

• Test the user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories
• Making business plans for the application development practice for revenue growth
• Working on process improvements and implementation of new methodologies for software development and project management
• Working between business and IT to finalize the requirements and then converting them to functional specifications.
• Responsible for end-to-end project management covering complete project life cycle.
• Responsible for resource planning
• Developing project plans, testing plans, production deployment plans, costing and budgeting plans
• Proposals writing
• Statements of work writing
• Agile Earned Value Management
• Agile Release Train Planning
• Agile Risk Management
• Monitor and tune number of work- in- progress items for SCRUM teams to eliminate waste
• Coaching team in value based prioritization and challenge the norm, time to time to ensure focus is on delivering value. Coaching Product owner and team in writing effective user stories
• Leading and managing onshore and offshore resource pool of 30 plus resources onshore offshore

Confidential

Sr. IT Consultant /Day 2 PM for Oracle ERP Implementation

Responsibilities:

• Day-2 Support “Production-Readiness” Framework Development
• Establish quick baseline of capabilities (monitoring, reporting, documentation, communication, service-levels, supportable processes, existing workflows, materials, etc.)
• Align Day-2 Support Project objectives and priorities to existing Program Tracks (1-5)
• Establish Day-2 Support work intake requirements and map to a project-facing workflow
• Define documentation standards and lead reorganization of documentation library as required
• Day-2 Support “Production-Readiness” Coordination and Delivery
• Validate and update Support Documentation & Requirements to support the program
• Update/New Technical Diagrams
• Update/New Interface Diagrams
• Update/New Materials
• Update/New Information
• Update/New Support Contacts and Escalation Information
• Phone Numbers, System Access, Account Codes, Vendor Access
• Validate and Update Service Management Documentation & Requirements to support the Program
• Update/New CTI
• Update/New Incident Management Requirements and Documentation
• Establish and initiate Production Readiness Checklist for Program Managers and IT with sign-off component
• Document formal RACI for clear communication, collaboration and if needed, escalation of risks and/or issues
• Document any formal triage procedures and/or automated action conditions for IT support as applicable

Confidential

Sr. B.S.A. /Change Management Process PM

Responsibilities:

• Supports changes and enhancements from development through production; recommending and implementing system enhancements (e.g., screen appearance, report distribution and setup testing).
• Develops new program specifications to support specific customer needs and system upgrades, including new releases and resolves problems with current systems.
• Analyzes service requests to determine feasibility, extent of changes, resource requirements and project time estimates.
• Provides daily production support, including maintenance of routine production control parameters, completion of routine service requests and research problems.
• Maintained project schedules and tasks
• Identified problems and formulated alternative solutions
• Support various business processes in a timely manner while ensuring quality
• Managed all business processes and coordinated with management on special projects
• Analyze the efficiency of current projects and make recommendations when necessary
• Prepare detail status reports on all projects
• Coordinate with all relevant parties to ensure seamless project completion
• Evaluate existing processes and prepare efficiency reports
• Remain current on all industry standards and regulations
• Project: Team Process Improvements
• Work with the business team to understand the Pharmaceutical Change Requirements from a documentation standpoint
• Lead initiatives to improve processes in business, organizational, and operational areas
• Sharepointe maintenance activities
• Change Process SME
• SAP SME
• Projects:
• Data Loading for All of our Plants, Updating Glass Vendors
• Test Method Review Process
• Identifying Defects at Vendor and Plant Level Process (include capturing and documenting)
• Ansyr Spec Update
• Technical Operations Spec Update
• Administrator for Tops (Access database)

Confidential

Sr. Clinical Analyst/Senior Business Analyst II

Responsibilities:

• Learns the Clinical Authoring software application and become a solid builder of algorithms as provided by a designed template Visio
• Played key role in New Clinical Engine implementation company-wide (Agile implementation)
• Works closely under the supervision of a physician designer to complete assignments
• Performs demos of what was created to the team
• Works to complete test scripts or create new test scripts
• Tested and troubleshot all applications, websites, and components (utilized Agile best practices)
• Functional testing of the algorithm built for correctness and usability
• Functional testing of the Clinical Authoring software through front end applications used within the call center
• Perform product release testing semiannually
• Takes ownership and applies time management skills to adhere to project timeline and deliverable work schedule
• Applies product strategy and standards to project assignments
• Identifies cross project and cross functional dependencies
• Acts as a resource to users of the software to address questions/issues
• Understands how to operate in a LEAN organization
• Expert knowledge and user of Visio
• Experience with Microsoft Outlook, Word, Excel, Visio, Jira, Snagit, Daptiv
• Understanding of computer applications and programming
• Knowledge of Project Lifecycle
• Strong written, oral and interpersonal communication skills
• Self-starter and detail oriented
• QA
• Good analytical and problem-solving skills
• Knowledge of health care industry and Utilization Management preferred
• Release application testing, application testing, and UAT testing a plus.
• Perform routine Gap and Impact analysis between various systems
• Defined and documented test cases
• Collaborated with other parts of product development team (discuss requirements and stories with the development team)
• Identified problems and formulated alternative solutions
• Provide input to test schedule, test plans, test cases, and assist in the execution of quality testing
• Support the Project Manager(s) with planning and management of project scope, budget, and schedule
• Projects:
• Skeletal, Breast, Heart, Brain builds (each was an individual build working with different doctors and different process flows).
• Writing test scripts for all releases, and conducting the testing.
• Gap Analysis from old software to new software

Confidential

Business Analyst

Responsibilities:

• Reviews, analyzes, and evaluates business systems and user needs
• Identified and acted to improve team knowledge of new business processes and technologies
• Formulates systems to parallel overall business strategies
• Responsible for generation of production metrics, while providing analysis on trends to drive more informed business decisions for the plant
• Reconcile, review, and analyze department reports to ensure strategic goals and objectives are being met
• Provide department leaders with production information and analysis data as requested
• Drive the budget process to ensure timely, effective and realistic budgets are being submitted
• Variance analysis for Operations to ensure actual and planned behavior aligned
• Created data flow diagrams for new processes and requirements
• Work on project teams and provide data and metrics as necessary for review and evaluation
• Monitoring plant performance, and creating process flows
• Escalating promptly any issues that may impact operations
• Negotiated New Product Introduction quotes so Win-Win situations were created for all parties involved
• Reviewed quotes and all documentation to ensure complete
• Participated in Business Requirement Gathering Phase
• Translate business requirements into technology solutions
• Coordinate with Global team on a daily basis
• Conducted/directed internal and external customer meetings
• Evaluate the various options for design solutions and make recommendations based upon scope, budget, schedule and industry standards
• Create and build financial and operational dashboard reports and other similar tools
• Projects:
• Line Automation
• RFP (Request for Proposal) for NPI (New Product Introduction)
• Beta team for POMsNet (moved from paper based flowstream)
• Waterfall Updates for all Lines

Confidential

Inside Sales Administrator

Responsibilities:

• Understand a working knowledge of the IPC and their broader products
• Thorough understanding of the Validation products and services, specifically the QML and QPL products
• Used CMS- Word Press for marketing campaign
• Maintain a reasonable knowledge of competitive forces to be able to field questions regarding potential clients regarding comparisons to IPC’s offerings
• Develop working and useful application know-how of the IPC CRM system to be able to:
• Run Queries
• Generate new queries (typically from medication of existing queries)
• Generate Reports
• Convert CRM outputs into Excel for further analysis
• Harvest relevant contact information from CRM
• Input relevant information into the CRM such as sales campaigns and the like
• Create, Maintain, and Manage CRM Database for Department
• Use of MS Office Word, Excel, Power Point, and Outlook to generate meeting minutes, prepare memo’s, modify presentations as necessary and perform data analytics using Excel (when required)
• Maintain and manage scheduling of sales team as required by use of Outlook scheduling to keep momentum on sales opportunities and efficiently close meeting schedule requests
• Prepare sales and ordering information such as Quotations, Proposals, and Invoicing utilizing IPC guidelines

Confidential

Leasing Admin

Responsibilities:

• Received customers cordially by greeting them and providing them with information on vacant apartments available for rent.
• Lease review and abstraction
• Accounting and processing
• CAM Charges
• Lease Renewals
• Repairs and Maintenance
• Document Storage and Maintenance
• Occupancy Cost Analysis
• Information Management and Reporting
• Support monthly reporting processes which include operating metrics, variance reporting, cash forecasting, and capital expenditures

Confidential

Leasing Agent

Responsibilities:

• Asked questions and held long discussions withthe clients to assess their needs regarding properties.
• Made sure all related forms were properly completed by the applicants - Assisted them in completing the process correctly.
• Evaluated credit reports of clients to ensure whether they fall under the established guidelines for buying properties.
• Maintained and documented accurate records of new and existing customers for future business purposes.

Confidential

Responsibilities:

• Process at least 150 collection calls per day while logged into the Collection queue.
• Keep aging at an acceptable level; minimize bad debt.

Confidential

Lead Management Representative

Responsibilities:

• Process inbound telephone calls and email inquiries by providing appropriate reseller/sales resource information, presales product information and recommendations, part numbers, printer configuration numbers and list prices, or directing to appropriate Zebra personnel for resolution which includes Zebra’s various international locations and Zebra Card division.
• Accurately enter/transfer/import all inquiries from the U.S., Canada, and Latin America, into the Oracle lead tracking database received via inbound telephone calls, emails, events, and various other lead generating activities.
• Provide sales resource assignments to all applicable leads and offer leads to Zebra sales resources.
• Generate daily, weekly, and monthly Lead Management reports. Support Zebra Sales and Marketing personnel as well as Zebra channel partners by fulfilling ad hoc reporting requests as well as creating Oracle Discoverer queries empowering said Zebra personnel to pull data independently.
• Provide pre sales support by participating in product and providing prospects with sufficient product information to make educated purchasing decisions.
• Assist with new hires on department processes.
• Currently serving as a backup for the Contact Center Analyst in Customer Service.

Confidential

Teller

Responsibilities:

• Under general supervision, processes, and approves transactions for clients within specified limits.
• Verifies endorsements, enters deposits, issues checks and cash, prepares transaction reports, and balances the cash drawer.
• Assists clients with inquiries regarding account status and cross sells the bank's products and services.
• Conduct monthly and quarterly audits.
• Process a minimum of 150 teller transactions.

Confidential

Customer Solutions Rep

Responsibilities:

• Take over 75 customer calls on a daily basis.
• Serve internal and external customers with various issues that need immediate resolutions.
• Multi-tasking daily duties while answering the phones simultaneously.
• Working knowledge of the AS/400, and the Case Central program under the guidelines of Customer Relations Department.
• Experience within different areas of Customer Relations.