SUMMARY:

• Accomplished professional providing results in logistics and distribution management. Experience in establishing quality customer service, domestic/international shipping, and OSHA compliant safety programs. Proven ability to communicate, understand and motivate multicultural and multi socio - economic constituencies. Excellent analytical skills. Knowledge and aptitude for manufacturing processes and information technology.
• Logistics Management: Identify and troubleshoot problems, develop and drive solutions. Track all inventory data; raw materials, general supplies and manufactured goods. Configure shipping process for multinational materials distribution. Configure materials and production savings while maintaining quality. and Supervision: Establish standardized employee safety for warehouse receiving procedures. Design instructional communications; manuals and signage. Train new employees in software basics.
• Process Improvement: Understand corporate needs, develop and present initiatives that can be replicated system wide. Configure distribution systems for multisite installation and implementation.
• Analysis and Budgeting: Analyze and track data illustrating quantifiable process improvements. Establish productive relationships with suppliers. Communicate with varied internal departments and external suppliers. Improve supply chain relationships between varied constituencies.

TECHNICAL SKILLS:

Knowledgeable in Software Applications: MS Office Suite, MS Access Database, Adobe Graphics, MS Outlook, Novell, Lotus Notes, MS400. Juniper Networks, MS Server 2012, Cisco Server.

Operating Systems: MS Windows, Mac OSX, Linux Red Hat, Ubuntu.

PROFESSIONAL EXPERIENCE:

Confidential - Chicago, Ill

Insurance Customer Service Representative

Responsibilities:

• Responsible with communicate with customers (Exchange/Marketplace) providing quotes and statements regarding policies cost, consequences and obligations
• Respond to customers problems and offering plausible solutions. Keep records of transactions, interactions and follow-ups. Process claims and grievances.
• Store and save information in the computer (CRM) for future and working with database (Connecticut - Indiana - West Virginia - Michigan ) Remain informed about modification of policies(Medicaid - Medicaid)

Confidential - Seattle, WA

Shipping Manager / IT Technician

Responsibilities:

• Contract\assignment at the client’s site (AON/Hewitt - Lincolnshire, Il.) Responsible for receive, process and file all the shipments of computer hardware and/or any other necessary equipment to be used in the Windows 7 Migration/Deployment project. Maintain and update data base (MS Excel - Access) Meet with project manager to guarantee receiving dates and deadlines. Responsible with the order/receiving of any equipment or supplies need it to guarantee project deadlines. All shipments processed by UPS Worldwide Management and/or FEDEX.
• Assist and provide technical support(IT Technical Team) in the check-out user acceptance test as needed (Launch and activate LYNC, Aon App Store, Proxy Settings, Hewitt Home Page, run GPUPDATE /FORCE, Outlook, Lotus Notes. Verify and confirm VPN tools (NOVEL-Juniper) Verify C Drive encryption using Bit - Locker.) Provide user with step - by - step technical orientation regarding Windows 7 Enterprise system and/or any other technical questions as requested.

Confidential, Illinois. - North Carolina

Project Manager

Responsibilities:

• Responsible with planning, execution and deliver the project within a time and cost budget. Receive, process and filing data (MS Excel/Access Database ) of computer hardware/software for the Grainger Project (Grainger Data Center. Niles, Il.). Assignment included processing and shipping(FEDEX/UPS Worldwide) to national and international sites. Technical support and for client Network Technicians (Cisco Server configuration of WI FI Access Points). Temporary contract assignment performed at the client’s site.

Confidential, Des Plaines, Illinois

Shipping Manager

Responsibilities:

• Managed all aspects of filling (MS Word/Excel & SAP/ERP SD - MM) and processing (UPS/FEDEX) for incoming/outgoing shipments and deliveries. Maintain control of raw material warehouse. General assistance with freight quotes. Supervise employees (Union Shop) with the routines of dock operations. Enforce OSHA rules and regulations.

Confidential, Chicago, Illinois

Freelance Designer

Responsibilities:

• Consult, develop and execute design solutions to communication needs for a variety of corporate clients. Assignments included corporate identity, marketing collateral. materials, signage and promotions. Full program and project management from concept though production. Responsible for all budget and scheduling.

Confidential, Chicago, Illinois

Print Center Manager & Staff Designer

Responsibilities:

• Held responsibility for the management of institutional department, including P & L, staffing, purchasing and inventory. Supervised the development, execution and quality of all communication projects, including commissioning of original illustrations and photography. Maintain calibrate, and update all hardware and software including CPU’s, large and medium format printers, scanners and peripherals. Proficiency required for both MAC and PC platforms.