SUMMARY:

• 20 year veteran Staff Augmentation Contractor with 30 years total experience; Senior IT professional with Enterprise Architect (TOGAF 9.1), Business Analyst, Business Process, Solutions Strategies, Compliance, and Project Management skills in multiple industries. Extensive project methodology experience. Functional requirement specs, tech specs, and non - functional specs as well, all individually testable. Use cases and user stories. COTS requirements development and selection. Software as a Solution projects; data analysis against large datasets / files, and planning and strategy development.

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Home and yard projects, hobbies, travel - not 'wired' to be idle
• Occasional temporary or seasonal employment
• Volunteer work for charities - a local cat rescue and a ‘horse retirement’ farm
• Completed TOGAF 9.1 Enterprise Architecture, Levels 1 & 2 ; pending

Confidential, Warren, NJ

Business Analyst

Responsibilities:

• Assessed work and data flows within internal Bio-Assay and Chem-Assay labs, to identify workflow improvement opportunities
• Modeled processes and data flows for major categories of assay types to identify pain points
• Produced a solution strategy document for workflow improvement, including categorizing tasks and recommending priorities

MS Office Suite: Word, Excel, MsOutlook, MS Project, Visio, SharePoint, PowerPoint; SDLC, LMS, ELN, requirements, traceability, solutions strategy

Confidential, Berkeley Heights, NJ

Requirements BA

Responsibilities:

• Modeling work and management processes at Pfizer's BioBank, to be used for identification of user requirements for development of a new LIMS
• Facilitated group process reviews to integrate models and identify requirements
• Work included specimen acquisition, storage, aliquoting, order fulfillment, consent management, specimen quality destruction, etc.

MS Office Suite: Word, Excel, MsOutlook, MS Project, PowerPoint, Visio, SharePoint, Agile project

Confidential, Farmington, CT

Business Analyst

Responsibilities:

• Business analysis for an insurance pharmacy pre-authorization tool (PAHub from Agadia), an SaaS arrangement
• Job was analysis of configuration, implementation and support needs of PAHub as a way to evaluate the tool and extract requirements for implementation
• Extensive system testing: scripts, testing, tracking results
• Project cancelled due to permanently negative ROI

MS Office Suite: Word, Excel, MsOutlook, MS Project, Visio, PowerPoint, SharePoint; SDLC, PAHub, pharmacy, pre-authorizations,requirements, SaaS

Confidential, Aurora, CO

Process Architect

Responsibilities:

• Process design, and documentation of, required changes to business processes in connection with ACA ( Affordable Care Act)
• Collected and created process documentation to build a business process library for my team (MABA - and Benefit Administration)
• Participated as a member of the MABA Managers Tactical Team
• Most work done for changes necessitated by the Colorado healthcare exchange (Connect for Health Colorado)
• Some work done on financial processes related to the federal exchange, which handles subsidy payments
• Built and structured a SharePoint library of all available process documentation, including 'version control' guidelines and user access controls
• Produced process models from policy and procedure documents, interviews, etc.
• Updated documentation to accompany workflow models
• Also worked as a ‘back-up’ Project Manager on some provider network development and SOX compliance projects

MS Office Suite: Word, Excel, MsOutlook, MS Project, PowerPoint,Visio, SharePoint; Lotus Notes, SDLC, process modeling, process documentation, requirements, traceability, validation, testing - scripts, tests, tracking defects, healthcare exchange, Affordable Care Act

Confidential, Hartford, CT

Business Analyst

Responsibilities:

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• A reverse engineering project of an undocumented clinical trials management dashboard portal, displaying clinical quality metrics in visualized formats
• Wrote current functional requirements, future (to-be) functional requirements, and enterprise requirements documents, including technical specs (metrics definitions and calculations)

MS Office Suite: Word, Excel, MsOutlook, MS Project, Visio, PowerPoint, SharePoint; SDLC, functional requirements, enterprise requirements, traceability, validation, technical specs, use case diagrams

Confidential, Syracuse, NY

Business Analyst

Responsibilities:

• Process modeling to support systems projects related to the Health Care Management System (CLIO)
• Business analyst for various modification projects to the Enrollment system and some new function projects
• Responsible for requirement clarification and tracking on Enrollment initiatives (VISTA)
• Participant in quality assurance meetings for all project documentation
• Authoring of various project / contract documents from templates - White Papers, Requirements Specifications Document (RSD), Requirement Traceability Matrix (RTM), Use Cases, and co-production of Interface Specifications Document (ICD) and Software Specification Document (SDD)
• Drove requirements clarification meetings
• Supported development of test scripts, testing and defect monitoring
• Modeling and analysis of the Contractor On-boarding process and recommendations for addressing contracting firms’ issues
• Authoring / editing pilot project assessment documents for VLER (Virtual Lifetime Elecrtonic Record) Health ROI Assessments, an SaaS-like effort

Windows, MS Office Suite: Word, Excel, MsOutlook, MS Project, Visio, SharePoint, PowerPoint; SDLC, ProPath, ReqPro, Clear Case, ClearQuest, Quality assurance, requirements, traceability, validation, QA, test scripts and defect management

Confidential, Hartford, CT

Business Analysist

Responsibilities:

• Requirements gathering and documentation for development of an internet bond sales portal project. The project intention was to fully automate submission of some types of new business for ‘Straight-Through Processing’ without delays in underwriting queues, and to include renewals and changes to existing accounts
• Co-author on project documents - Charter, BRD, etc.
• Modeled and decomposed processes from interviews and existing documentation, performed information gathering, writing business and solutions requirements. (Process, product, and data flow models, context diagrams, and use cases)
• Work focused on the account clearing function, working with current clearing procedures, legal and billing requirements for account clearing
• Involved in documenting QA meetings for all project documentation

Windows, MS Office Suite: Word, Excel, MsOutlook, MS Project, PowerPoint, Visio, SharePoint; SDLC, Travelers Project Management Methodology (TPMM), requirements, traceability, validation

Confidential, Springfield, MA

Business Analysis

Responsibilities:

• Analyzed business environment and processes of a CSG client in relation to client’s growth goals. That client is a dominant player in the emissions remediation industry
• Developed a growth strategy to enable client to meet their goals with IT solutions and management programs, to simultaneously meet compliance, validation and governance requirements, and to expand the business with web-based prospecting solutions and several targeted marketing strategies
• Prioritized all recommendations to the client for implementation, targeting ‘fast payback’ tactics first to fund efforts with longer payback horizons
• Process design to support recommendations

Windows, MS Office Suite: Word, Excel, MsOutlook, MS Project, Visio, PowerPoint, SharePoint; requirements, traceability and validation

Confidential, Edison, NJ

Business Analyst

Responsibilities:

• Wrote standards & procedures for CMMI Level 3 compliance and corporate governance relating to modeling of systems, architectures, etc. by the IT staff
• Began modeling interfaces for 100+ financial systems related to G/L and financial information for validation purposes
• Developed a consistent modeling format for all models to simplify compliance audit and management viewing, and to eliminate the need for IT management to explain every model, every time. The ‘model library’ is also now used to copy into scope and requirements documents instead of creating new models for every project
• Wrote attendant descriptive information as well
• Hyperlinked models for drill-down and drill-up capability, and for publishing to Livelink or internal Wiki

Windows XP-CE, MS Office Suite: Word, Excel, MsOutlook, MS Project, Visio, PowerPoint, SharePoint; Lotus Notes, Livelink, Atlassian JIRA, CMMi, modeling, SDLC, interviewing, procedures

Confidential, Middletown, CT

Business Process Re-engineering

Responsibilities:

• PM duties included writing the scope document, defined assumptions and risks for BPR phase of $50+MM complete re-engineering project
• Developed project plan for handoff with tasks outlined, dependencies identified and estimated durations
• BA duties required development of work strategy and work management tools for BPR use, recommendations for various aspects of planned work such as format for use cases, estimates of volumes and efforts to produce required documentation

Windows NT, SDLC, MS Office Suite: Word, Excel, MsOutlook, MS Project, Visio, PowerPoint, SharePoint; project plan, estimates, use cases, UML, process modeling, JAD, scope document

Confidential, Watertown, MA

Business Analyst

Responsibilities:

• Worked with the development team to model, review, refine and write CMMI Level 4 governance procedures for the code promotion process from requirements through post-implementation. Also wrote specific lower level documents e.g. code review process, and offered revisions to specific tools, e.g. code review checklists, to aid in compliance with the procedures
• Facilitated and documented a revised set of workflows entailing some refinement of templates and workflow documentation for database and data warehouse projects
• Heavy involvement in document quality assurance
• Lead a requirements gathering project to assess the current level of requirements documentation for the Operational Data Store (Data Warehouse Group) and then documented a set of future requirements based on interviews with internal customers

Windows NT, SDLC, MS Office Suite: Word, Excel, MsOutlook, MS Project, Visio; CMM, QA, Quality, Livelink, process modeling, documentation, compliance

Confidential, East Hartford, CT

Business (Analyst)

Responsibilities:

• Process modeling in support of new Business Process Architecture for corporation. Effort was to switch from ‘silo’ functional view of business to enterprise process oriented view
• Included modeling both ‘As Is’ and ‘Should Be’ architectures for various domains (Install, Network provider networks and physician outcomes measurement and Ready to Sell) using Performance Design Labs methodology (PDL by Rummler)
• Worked with SMEs, Sr. BAs, and Functional BAs to determine project impacts and potential process changes resulting from proposed projects
• Process design based on submitted requirements
• Modeled UW Settlement /Earnings process for Sarbanes-Oxley compliance efforts
• Mentored / trained (new) junior process modelers and (existing) former ARIS & Six Sigma modeling staff
• Participated in Process Modeler Forum - reviewing issues and establishing best practices for the modeling team
• Documentation of QA meeting participation

Windows NT, SDLC, MS Office Suite: Word, Excel, MsOutlook, MS Project, Visio,PowerPoint, SharePoint; project assessment, RTM, PDL Methodology, Rummler, QA, underwriting, provider tiering, network management, best practices, physician quality, requirements, traceability, validation

Confidential, Hartford, CT

Business Process Analyst

Responsibilities:

• Worked with Strategic Alliances group to model business process in that group, vis-à-vis those used by recently purchased Warner Lambert. (Part-time engagement until Oct.)
• Documented, validated and revised existing process, architecture and data models for Portfolio Management Information (a research tracking and metrics system)
• Worked with the Enterprise Architecture group to add models using Corporate Modeler, verify correspondence between those and PMI team’s Visio models, collect properties and support development of additional diagram types in CM

Windows NT, SDLC, MS Office Suite: Word, Excel, MsOutlook, MS Project, Visio, SharePoint; Documentum, requirements, traceability, validation

Confidential, Coventry, RI

Product Business Analyst

Responsibilities:

• Management services portal project - researched and recommended mapping for role based access to standard reports via the management portal.
• Researched client organization structures for ‘typical’ roles and tasks, researching portfolio of standard reports and making recommendations for mapping user roles to reports
• General BA support (documentation, Quality Assurance (QA) inspection meetings and findings, etc.) for two new client based projects
• Participation in quality assurance meetings on documentation for all projects
• Participated in development of baseline offerings collection, and in baseline procedures and methods project, including process design for same

Windows NT, SDLC, MS Office Suite: Word, Excel, MsOutlook, PowerPoint, MS Project, Visio, SharePoint; DOORS, CaliberRM, Quality Assurance, CMM level 3, Marketing, customer web portal, Documentum, requirements, traceability, validation, testing, scripts, defect tracking

Confidential, Middletown, CT

Business Architect

Responsibilities:

• “Tool Jockey” - experimentation and troubleshooting with two process modeling tools (including documentation of troubleshooting efforts for internal sharing); supported conversion of process modeling tool (Casewise Corporate Modeler to formerly Popkin Telelogic System Architect), experimentation and testing of new tool, testing
• Directed re-building converted diagrams, developed and maintained an “issues” database, trained teammates, etc.
• Project Assessment Team participation to establish estimates for Business Architecture group involvement in planned projects
• Process Design - developed an estimating tool (in Excel) for Enterprise Business Architecture group to meet corporate governance (CMM) requirements re: forecasting effort
• Wrote user SOPs and maintenance documentation for the forecasting tool
• Facilitated requirements sessions for Member Individualization data warehouse project
• Modeled and developed and / or designed / re-engineered, business processes in support of IT and non-IT projects involving various projects in multiple business lines, including underwriting, Pension s & Annuities, and pharmacy
• Worked on Enterprise Architecture model incorporating Zachman Framework and CMM

Windows NT, SDLC, MS Office Suite: Word, Excel, MsOutlook, MS Project, Visio, PowerPoint, SharePoint; Casewise Corporate Modeler, Popkin System Architect, Telelogic, CMM, project assessments, troubleshooting, conversion, business process modeling, requirements, traceability, validation, business architect, estimation, JAD

Confidential, Shelton, CT

Business analyst

Responsibilities:

• Identified, captured and wrote requirements for Helium Project, a complete re-engineering of the company’s production and management systems
• Performed process analysis, data flow, and requirements analysis
• Performed project management tasks as required, including updates to project documentation
• Developed software selection criteria for advanced search tool evaluation and purchase (Autonomy, Verity, Convera).

Windows NT, SDLC, MS Office Suite: Word, Excel, MsOutlook, MS Project, PowerPoint, Visio, SharePoint; BPM, business analysis,, requirements, traceability, validation, test scripts, testing, defect management

Confidential, Chester, CT

Business analysis

Responsibilities:

• Identity and Access Management (I&AM) / Pfizer Extended Electronic Directory (PXED) project - an applications access authentication project combining NT, Exchange and HR data to authorize users to company applications.
• Reverse engineered existing system, performed process design and analysis, and wrote data mapping documentation within the PXED segment (2003)
• Continued work on Global Compound Registration data warehouse (data definitions, use cases, data modeling, state transitions). Same work, new vendor (2002)
• Pre-clinical Discovery portal project - read, analyze and provide synopsis (with hyperlinks) to all server stored documents pertaining to global object model development, operation and data

Confidential, Farmington, CT.

Business analysis

Responsibilities:

• Analyst on construction of company wide object model data warehouse for pre-clinical discovery (data definitions, use cases, data modeling, state transitions).
• Project was to build global data warehouse from several disparate databases, including ADMET data, compound classification data, production process, etc.
• Required identification and learning multiple legacy systems, processes and domains, including data dictionaries, flows, models, and transformations, event triggers and state transitions. Extensive Visio use
• Business analyst for data sources and workflow on global demographics system (hybrid database / warehouse) support and re-engineering project (data definitions, data dictionary, data transformations all from legacy systems, problem investigations, etc.).
• Developed preliminary project plans (PM work) for handing off sub-projects to improve data capture and transfer from specific sources - mostly re-engineered processes.
• Arranged to provide processing information to Help Desk for KBS system inclusion. Extensive Visio use; PeopleSoft HR, Oracle HR, security systems
• Software pilot project participation, doing process modeling of legacy systems using Casewise Corporate Modeler in a software pilot project (model input and comments on software)

Windows NT, SDLC, MS Office Suite: Word, Excel, MsOutlook, MS Project, PowerPoint,Visio, RUP, ERwin, UML, OOA, Use cases, Corporate Modeler, requirements, traceability, validation

Confidential, Wakefield, MA

Business analyst and project manager

Responsibilities:

• Environmental Information Strategy project - a 21 CFR validation compliance project, involving process modeling, design and re-engineering, performing both analytical and project management duties
• Work and data flow analysis of all work processes and legacy systems for Health & Safety Group, including Occupational Health. Deliverables were used for management strategy and compliance audits, systems validation, documentation and document management. Extensive Visio use
• As BA, used JAD type sessions, process and data modeling and process re-engineering
• As PM, wrote scope document, developed project plan and did status reporting. Modeled and guided re-engineering of health care processes for Employee Health Services. (Employee Health group is similar to a walk-in clinic with a 7000 Confidential t base.)
• As PM, managed the implementation of an Expense Management system for reimbursing travel expenses
• Developed project proposal (PM task) for electronic doctor’s office and Confidential t records
• As BA, collected data for and developed ‘as is’ workflow and data flow modeling and analysis for all areas of Environmental department responsibility, including legacy systems, manual systems and undocumented work processes. JAD-type sessions were used to develop overall model and some processes (Emergency Response, e.g.). As project manager tasks included scope and vision documents, project plans and status reporting
• As BA, this project resulted in process maps used for job, process re-engineering by business unit experts, and created a 5-yr strategic IT plan for compliance solutions with validated systems. Project management tasks associated with the plan recommendations were matched to management objectives, with prioritization of identified sub-projects (processes, document management, etc.) for meeting specific objectives and economic efficiency. Subsequent audit was passed with no adverse findings and in record time
• Co-developer of ‘Concentric Balancing’ strategic planning graphic. Extensive Visio use
• Process and data flow models for STD (Short Term Disability), LTD (Long Term), FMLA and Workmen’s Comp claims processes as well as interfaces to Human Resources. Extensive Visio use
• Performed workflow analysis for automated disability claims process. Detailed comparison of two competing proposals, including HR interfaces. Facilitated requirements definition for new system

Windows NT, SDLC, MS Office Suite: Word, Excel, MsOutlook, MS Project, Visio, PowerPoint; 21CFR, requirements, traceability, validation, testing (scripts, tests, defect tracking), compliance, data modeling courses

Confidential, Memphis, TN

Project manager

Responsibilities:

• Managed intranet, messaging systems (e-mail infrastructure), fire insurance, health insurance, legislative mandate and Lotus Notes server upgrade projects
• Health insurance automated claims project. Implementation of automated claims processing and KBS system for exceptions. Took over project management when stalled, completed in 4 months
• Managed an Americans with Disabilities Act ADA compliance project. Required assessment and updates to circa 4500 pages of company intranet and internet for Visually Impaired accessibility.
• Pages were prioritized, software tools bought and installed, policy statement developed and web developers trained
• Six member team reduced time to completion from an estimated 2 years to 4 months actual, entire site made accessible, complying with Federal law and avoiding fines and threatened lawsuits
• Founding member Central Illinois Chapter of PMI. Wrote and maintained chapter newsletter until leaving this position

IBM dockable; Wan and Lan, Windows 95, MS Office 97 Suite: Word, Excel, PowerPoint, MsOutlook, SDLC, Summit-D PM methodology, MSProject, Planview, CMM, Testing design and execution, Lotus Notes project database, SES Strategizer network analysis tool, Site Server 3.0, ADA, compliance, accessibility, RTM, validation

Confidential, Torrence, CA

Business Analyst

Responsibilities:

• Inventory and discovery for IT supported and non-supported healthcare applications.
• Extensive travel

Toshiba notebook, MS Office 97 Suite: Word, Excel, MsOutlook, and proprietary applications.

Confidential, Dallas, TX

Business Analyst

Responsibilities:

• Developed and documented processes, controls and record keeping for data collection and analysis
• Designed, developed and documented item ranking process and analysis matrix for purchased and custom built equipment, focusing efforts on areas of highest need and reducing total cost to achieve compliance
• Designed, developed and documented multiple strategies for implementation, further reducing total cost and providing shorter times to compliance
• Built project management model for project task tracking and scheduling

HP hardware; LAN; Windows NT, SDLC, MS Office 97 Suite: Word, Excel, MsOutlook, PowerPoint; ABT Project Workbench (later Niku Workbench), requirements, RTM, validation

Confidential, Richmond, VA

Program Manager

Responsibilities:

• Designed and developed a planning model for simultaneous tracking and scheduling of 150 construction sites using MS Project
• Designed a methodology and instituted use of GIS databases for expansion planning.
• Reduced total acquisition / construction time by up to six months per site, saving acquisition and zoning time salaries and permitting earlier income stream
• Worked with consulting firm (to Richmond regional office) and user base to develop new database and tracking model for Richmond. New system required functional manager to input status data, eliminating unreliable status information
• Worked with Confidential developers and user base to design and develop permanent corporate detailed database system
• Invented antenna mounting system for non-damaging mounting on municipal water tanks
• First to suggest negotiation with state transportation dep’t for towers in center strips and clover leafs of highways. All three are common sights today
• Designed, developed and documented analytical reporting - average milestone durations report, status reporting
• Designed, developed and documented milestone forecasting report from status and average durations reports
• Developed methodology for and documented “Least Times Process” site completion model - providing an accurate forecast of when entire project would finish and tproving hat other urban projects by the company had identical delays
• Pro Bono Work - CEO of National Association of Drivers Services (re-org of Drunk Drivers Inc. ), a start-up which failed due to lack of funding

Compaq hardware; LAN & WAN; Windows3.1 & ’95: Word, Excel, MSProject, Visio, MapInfo, Arcview, PowerPoint, Lotus Notes, ccMail

Confidential, Richmond, VA

Senior Operations Analyst

Responsibilities:

• Reduced inactive inventories by $278k in 4 months by developing alternative use programs. Additional $500k written off after proving it unusable.
• Designed and developed reporting for vendor/lead-time analysis, permitting closer management of production schedules and inventories
• Designed and developed reporting system for unique part number and common part number identification by product line and by SKU; permitting avoidance of future excess inventories while streamlining engineering, purchasing and production and bringing a more cost effective product to market faster with lower inventory costs
• Developed computerized system for up to the day inventory reporting. Required approximately two hours to produce.
• Standardized reporting from various production plants
• Developed system to track accuracy of Marketing Dep’t. SKU production forecasts
• Identified failure point in Build-out analysis
• Designed and proposed procedure to computerize previously subjective decision passed between marketing and production planning
• Designed and began Cost of Quality measurement project. Project was not completed
• Pro Bono Work with Drunk Drivers Inc., a volunteer organization. Senior Project Manger functions and driving
• Pro Bono Work doing PM work organizing two beach music festivals (’94 and ’95)

RPG; AS/400, JDEdwards, BPCS, ERP, Harvard Graphics, Lotus Suite, test scripts, testing and defect tracking

Confidential, Richmond, VA

Plant Management and Supervisor

Responsibilities:

• Managed a series of production departments in continuous process tobacco stemming plant (similar to food processing). Increased departmental efficiency, reduced down times, reduced industrial accidents, all with reduced frequency of disciplinary actions or labor relations issues
• Trained in LEAN process improvement methodologies for in-plant implementation
• Designed process and managed project to install bar code scanners at receiving point,, which eliminated lost tickets and inventory misplacements totally, reduced end of season reconciliation from 4 man months to one (one month for 4 managers to one week)

Confidential

Quality Assurance Technician

Responsibilities:

• Recognized for redesigning sample reporting methods which reduced recording time by half
• Designed and implemented an automated labeling process simplifying export order sampling and reducing labeling time by 75%

Confidential, Richmond, VA

Financial Planning Analyst

Responsibilities:

• Reorganized (process design and implementation) commercial statement production and mailing operations, improving monthly statement deliveries by 2 days, reducing staff by 20 full time and 50 temporary positions and saving $500 thousand annually in postal sorting expenses
• Managed product development project for cash management product used by Virginia Treasury Department
• Designed and managed “stealth” project to re-introduce check truncation for small commercial accounts - Project was done in four months, five meetings, ahead of schedule, without a budget, with no errors. It was used immediately for other department’s project where truncation feature was omitted
• Developed and wrote Contingency Plan (disaster recovery) for entire operations of multi-state, multi-division bank
• Worked on construction of full cost accounting charge-back system
• As Systems Analyst ( ), supported all Commercial Banking functions and projects for them. Included Account Reconciliation, Wire Transfer, Cash Management & Treasury, Commercial DDA, Check Printing, etc.
• Took over re-write of Wire Transfer system. Project was two years old with 18-month horizon when taken, and was finished in six months.
• Sole analyst assigned to problem resolution on Commercial DDA system
• Stopped effort to spend over $1million to implement signature verification system. Signature verification had no provable benefits for expenses of installation and operation
• Recommended and purchased a slide production system for use in presentations. Resulted in a savings of over $50 thousand annually in vendor billings; plus pre-purchase levels of internal graphics usage for presentations and marketing quadrupled
• Developed and produced monthly computerized Asset / Liability reporting model for financial management. Reduced four day task to four hours; improved both turn-around time and forecasting accuracy
• Developed new volumes forecasting model to predict volume changes to Asset / Liability model as a result of rate changes
• Designed and developed Cash Flow Forecasting model from New Volumes and Asset / Liability model
• Combined reports from 40 application systems into one reporting model, project completed in 2 weeks
• Improved unreliable management information streams through analysis and modifications of systems. Created new reporting for investments, mortgages, installment loans, student loans and federal funds. Reports approached 100% accuracy
• Developed analysis model for peer bank analysis
• Expanded automated capital budget from profit reporting centers in less than 2 months
• Responsibility for budget production and variance analysis for Richmond portion of Sovran bank (some 500+ responsibility reporting centers)