TECHNICAL SKILLS:

Programming Languages: COBOL, CICS, XML, .NET, Visual Basic, Informatica, ADABAS/Natural, IMS DB/DC, SAS, JCL, T - SQL, RESTful API, XML, SOAP and WSDL, EDI Perl/Java, REXX/CORBA, C/C++/HTML

Software/Databases: MS Office, Excel, Access, MS Project, RDBMS, SQL Server 6.5/7.0, SQL, SQL*Plus, PL/SQL, ASP, Developer/2000, Crystal Reports 7.0/8.0, Crystal Enterprise 10, XI, SQL Reporting, DB2, MS, VSAM, ESA, VSAM, OS/MVS, MVS/XA/VTAM, Telon, EDI, Easytrieve +, TSO, File-AID/SPF, Data Vantage, DL/1, Test Director, WinRunner 5.0, Roscoe, ISPF/PDF, Micro Strategy, OLAP

Operating Systems: MS Windows 3.1/95/98/ME/NT/2000/XP, Windows7 & Windows8.1, Windows 10 and UNIX

Hardware: IBM, PC, Cisco, Nortel

Networking: TCP/IP, Wireless, WAN, Frame Relay, T-1, VPN, ISDN, Novell, ATM Switching, Cisco, Nortel, VOIP

Methodologies: PMI, PMO, OOAD, UML, SDLC, BDLC, AGILE

PROFESSIONAL EXPERIENCE:

Confidential (San Antonio, Texas)

Business Analyst

Responsibilities:

• Responsibilities for managing application project systems and Business requirement specifications (SRS) from the initial Kick-off phase to the post sign-off implementation phase for several vendors. Developed reports for Confidential, Confidential Corporate Solutions, and The Inspiration Center.
• Responsibilities also included gathering business requirements and building programming specs for the creation of the applications and Crystal Enterprise v XI. Conducted JAD sessions, end-user requirements workshops, and interviewing techniques.
• Worked with several Schools in the SAISD creating a platform for encouraging college readiness in the area STEM (Science, Technology, Engineering, and Math) curriculum.

Technologies: MS Office Suite, ITIL, Agile, Strong Power Point presentation and Excel, MS Visio, SQL, BI/BW, ORACLE 9i, Business Objects, Crystal Enterprise XI, MS Project, MS Office, Access, and automatic reports scheduling.

Confidential (San Antonio, Texas)

Business Analyst/Marketing (Contract)

Responsibilities:

• Identified and contributed to process evolution to develop and assist with implementation of continual service improvement cycles across all operational processes. Worked with both Confidential Tableau and ServiceNow Designs ITSM work flows as directed, created efficiencies and delivery standards for all IT Service Management third party members. Worked on problems of diverse magnitude where analysis of data requires evaluation as well as verification of identifiable factors.

Confidential

Operations Business Analyst

Responsibilities:

• Written several Easytrieve plus programs/reports and exported these reports using FTP command mode scripting to MS Excel for the Enterprise Support division of Confidential Inc. Developed SAS and Visual Basic programs using SQL Server.
• Identified and contributed to process evolution to develop and assist with implementation of continual service improvement cycles across all operational processes. Designs ITSM work flows as directed, created efficiencies and delivery standards for all IT Service Management third party members. Worked on problems of diverse magnitude where analysis of data requires evaluation as well as verification of identifiable factors.
• Managed the daily operations from HR to Tax preparation. Utilized REST API, Object-Oriented approach. Responsibilities including managing business requirements and administering the best processing practices in developing solid application programs and reports. Products/tools used were: ETL, Ab Initio, CK4, life70, Catalyst, Client Server, CyberLife Business Requirements & Specs, CyberLife Client Information System, CyberLife Correspondence, CyberLife Data Exchange, CyberLife DPFS, CyberLife Functionality
• Knowledge, Cyber Life GUI General Procedures, CyberLife GUI Orbs, CyberLife Inforce Processing, CyberLife New Business/Issue, CyberLife Problem Analysis, GUI Design, Industry Knowledge, (Policy Administration) Insurance Industry Knowledge, Variable Annuity, Variable Annuity Products, Variable Universal Life, Whole Life and Windows XP Systems.

Technologies: Eztrieve plus, File Transfer Protocol, MS Excel, Packages, Agile, MS Visio, MS Project, SQL, BI/BW, ORACLE 9i, SAS, VB, Business Objects, MS Office, Access and automatic reports scheduling.

Confidential ( San Antonio, Texas)

Business Analyst

Responsibilities:

• Adeptly facilitated meetings that captured campaign requirements
• Provided recommendations to assist with the design and development of the targeted marketing requested.
• Illustrated process flows using swim-line technique to project teams.
• Developed SAS and Visual Basic programs using SQL Server.
• Used digital channel and managed products capabilities.
• Created permissions, roles and Software tokens, Security s, RSA SecureID, Biometrics, Two-stage authentication using Identity/Access Management application systems.

Technologies: Confidential Unica 8.2. Business Requirement/Systems requirements, Information Security, VMWare Service Manager Systems application. Microsoft Office Suite 2010, MS Word, Excel (PowerPivot) MS Access DB, MS OneNote, Salesforce system applications, MS Outlook 2010, Q messaging tool, Amdocs, Share Point, Visio, Snag-it, Oracle DB (approval application), SAS, T-SQL, SSRS, Teradata QCQA Packages, and marketing Scheduler for upcoming campaigns. Generated Reports and Lists.

Confidential (San Antonio, Texas)

Business Intelligence Analyst (Contract)

Responsibilities:

• Performed business analytics and reporting utilizing/accessing a wide variety of VA-provided tools including Mortgage services, Relational Database Management System (RDBMS) technologies (Oracle, SQL Server, Secure Views, Teradata, Netezza, Confidential Tableau and DB2).
• Agile/Scrum duties using 35-day sprints on several project initiatives.
• Used Software Development Life-Cycle Methodologies that include the following: Rational Unified process, Agile Methodology and Object-Oriented Analysis and Design.
• UML diagrams were used to solidify the overall business process such as State diagrams, Class diagrams, Use Case Diagrams, Activity Diagrams and several more.
• Conducted JAD sessions, end-user requirements workshops, and interviewing techniques.

Technologies: ITIL, Healthcare processes, Information Security, BI Top Security Clearance, Citrix, VMWare, Veterans Administration National Service Desk (NSD) ITIL Service Management software application, Universe SDM Database, Cobol, T-SQL, SSRS, SAS, SAP BUSINESS INTELLIGENCE ENTERPRISE, BI/BO, XML, Java, Business Requirement/Systems requirements, Microsoft Office Suite 2010, MS Excel (PowerPivot) MS Access DB, MS OneNote, MS Outlook 2010, Share Point, Visio, Snag-it, SQL Server DB (approval application), QA, RACI Packages and SSRS Reporting

Confidential (San Antonio, Texas)

Functional Business Consultant/Reports Analyst (Contract)

Responsibilities:

• Integrated (Legacy) Quantum Assets Management Retirement system to a (New) VMWare Service Manager Systems application. Identified and contributed to process evolution to develop and assist with implementation of continual service improvement cycles across all operational processes. Designed ITSM work flows as directed, created efficient and delivery standards for all IT Service Management third party members. Worked on problems of diverse magnitude where analysis of data requires evaluation as well as verification of identifiable factors.
• Mortgage services and Commercial/Auto Lending tools were utilized for investments purposes.
• Mapped several data elements processes from the Quantum system source tables to the more robust VMWare Services platform target tables.
• Used/exposed to several leading-edge technology software tools to name a few includes: PeopleSoft, Safe boot, Secure Views, SAP, BO, Excel 2010, XML, Visio, SQL Server, Universe EDW, ETL, (Policy Administration and Property and Casualty) Insurance Industry Knowledge, Variable Annuity, Variable Annuity Products, Variable Universal Life, Whole Life and Windows XP Systems.Data Store/data mart /metadata and data migration.

Technologies: Healthcare processes, Information Security, Citrix, Virtual Machine Ware Service Manager software application, Quantum Asset Management Retirement system, Cobol Cyber Life tools, Universe EDW Database, PeopleSoft, BI/BO, ITIL prep, XML, Java, Business Requirement/Systems requirements, Microsoft Office Suite 2010, Cloud applications, MS Access DB, MS OneNote, MS Outlook 2010, Share Point, Visio, Oracle DB(approval application), Plainview, reporting system, QA, Order-to-cash business processes, Mobile Apps, RACI Packages and SQL/ T-SQL,SSRS.

Confidential (Dallas, Texas)

Business Consultant/Project Coordinator (Contract)

Responsibilities:

• Responsibilities for managing application project systems and Commercial Lending requirement specifications (SRS) from the initial Kick-off phase to the post sign-off implementation phase for several major Retail /Commercial Companies.
• Passed several safety related exams involving Hazardous Materials/Hazardous Waste while working with TXU/Nuclear plant in Glen Rose, Texas.(Cap Gemini, Confidential Japan and Confidential Kinte). COTS software. Agile using 30 days’ sprints.
• Managed Business requirements documentation using system requirement specifications (SRS) which included: BRD, BS and FR. This project was approximately $2 billion.
• Assisted in data quality issue resolution/designed and delivered reports.
• Managed several contents for Confidential Cognos Connection and selected appropriate Architecting solutions and especially using Cognos products.

Technologies: PMQA/EPM Methodology (PMO system), Citrix, POS, Order-to-cash business processes, Mobile AppsCloud applications, SAS, PeopleSoft, Web services, BI/DW, CBAP prep, Java, CRM, Test Scripts/Cases, Microsoft Office

Confidential (Dallas, Texas)

Business Systems Analyst Consultant/Project Manager Coordinator (Contract)

Responsibilities:

• Acted as a systems and business analysis for a third-party Insurance vendor software application system.
• Responsibilities for managing application project systems requirement specifications (SRS) from the initial Kick-off phase to the post sign-off implementation phase for a major Banking Company in the (Policy Administration and Property and Worked with Confidential Tableau.
• Casualty) Insurance LOB and Mortgage services/ Commercial/Auto Lending tools were executed for Insurance purposes.
• Managed 8 on-shore /off-shore resources and the project was approximately $20 Million.

Technologies: ORACLE 10g DB, PMQA/EPM Methodology (PMO system), Citrix, Order-to-cash business processes, Cloud applications, Microsoft Office Suite 2007, MS Access DB, MS OneNote, MS Outlook 2007, T-SQL, SSRS, Visio, Java/JavaScript/WebSphere, Governance DB (approval application), Stamp time reporting, QA, RACI, Insurance Risk Packages, and SQL.

Confidential ( Monroe, La)

Senior Business Requirement Analyst (Contract)

Responsibilities:

• Senior Business Requirement Analyst for the Requirements management department.
• Provided complex enterprise wireline products.
• Worked with Confidential Tableau.
• Provided Telecommunications services like ordering, provisioning, service quality assurance and billing management.
• Responsibilities for managing project systems requirement specifications (SRS) from the initial phases to post sign-off implementation phase for a major telecommunication Company.
• Managed Business requirements documentation using system requirement specifications (SRS) which include: BR, FR, UR and Traceability Matrix.

Technologies: Tableau, Amdocs, SDLC Methodology, Oracle 10g, Amdocs, Order-to-cash business processes, Microsoft Office suite 2007, MS Access DB, MS OneNote, MS Outlook 2007, DOT.NET, Java/JavaScript/WebSphere, Governance DB(approval application), ActiTime( PMO system), Enterprise Data Warehouse ETL, BOBO, Test Director,, T-SQL,SSRS, Stored Procedures and Queries.

Confidential (Dallas, Texas)

Senior Business Analyst/Project Manager (Contract)

Responsibilities:

• Responsibilities included gathering business requirements and building programming specs for the creation of the applications and Crystal Enterprise v XI. Conducted JAD sessions, end-user requirements workshops, and interviewing techniques.

Technologies: ACT, AS400 billing, Loan Processing System, Agile, PowerBuilder, MS Visio, SQL, BI/BW, ORACLE 9i, Business Objects, Crystal Enterprise XI, MS Project, MS Office, Access, and automatic reports scheduling.

Confidential (Dallas, Texas)

Business Analyst/ Asst

Responsibilities:

• Developed reports for Grand Prairie and Fort Worth ISDs and other third party al Institutions.
• Responsibilities included: gathering business requirements and building programming specs for the creation of the applications and Crystal Reports v X.
• Created in-depth project plans and process workflows

Technologies: MS Project, MS Visio, STUDY ISLAND, Crystal Reports/ Business Objects, MS Access, PITSCO/SIMS, MS Excel, MS Word, Modules: Electronics, Engineering Towers, CADD, Robotics, Audio and Video Production, Music, and Sound.

Confidential (Fort Worth, Texas)

Project Manager

Responsibilities:

• Responsibilities included both systems and business analysis for Loans Portfolio Reporting System.
• Used Software Development Life-Cycle Methodologies that include the following: Rational Unified process, Agile Methodology and Object-Oriented Analysis and Design.
• UML diagrams were used to solidify the overall business process such as State diagrams, Class diagrams, Use Case Diagrams, Activity Diagrams and many more. Managed a team of 30 business analyst/operators/developers/testers.
• Assisted the Developers on detailed specifications for use in Mortgage Loan modification and foreclosure application systems.
• Elicited technical requirements for the migration of Countrywide existing systems to Confidential Loans Services platform.
• Translated requirements and designs to produce and maintain technical, functional and support documentation.
• Lead small and moderately complex project-tasks.
• Used SQL Report Writing with SQL 2005 SSRS. Assisted in data quality issue resolution .Designed and delivered reports.
• Managed content for Confidential Cognos Connection. Selected appropriate Architecting solutions and Cognos products.

Technologies: Java, .NET, Cognos, SQLserver2005 SSRS, AGILE, Faster PM, XML, MS Access, Word, Excel, DBU, ODBC, ETL, Test Director, Stored Procedures, and Queries