SUMMARY:

• Over ten years of experience as a technical writer in automation, aviation, mortgage and IT software environments.
• Produced maintenance manuals for automated postal equipment.
• Produced maintenance manuals for US Navy aircraft block modifications to S1000D specifications.
• Familiar with military standards .
• Produced service manuals, software manuals, Standard Operating Procedures, RunBooks and PlayBooks.
• Extensive experience with MS Office products, including Word, Excel, PowerPoint, Project and Visio.
• Experience with Adobe products, including Acrobat and FrameMaker.
• Experience with other publication platforms, such as Arbortext editor.
• Proficient with HTML, SGML and XML markup.
• Over fifteen years of experience as an electronics technician, including avionics, communication/navigation, telecommunications and semiconductor industries.
• Extensive experience with box, board and component - level troubleshooting and repair, including SMD.
• Avionics and fire control technician, flight-deck troubleshooter in the US Navy.
• Wire-bundle fabrication and installation on commercial aircraft.
• Installation team leader and engineering technician while installing upgrades to the USPS automation system.
• Four years of experience in an Agile IT environment, creating and maintaining technical publications, project management, configuration and infrastructure management, and providing leadership and .
• Produced Office templates and style guides for the IT department.
• Produced infrastructure architecture documents using Visio and Acrobat.
• Extensive experience providing deployment team leadership, configuration management and support.
• Experience with SharePoint, ServiceNow, Jira, Subversion, Git, Docker, Jenkins and SonarQube.
• Extensive experience with configuration management. Built and maintained over three hundred RHEL servers using VMWare vRealize and Ansible.
• Proficient with Amazon Web Services (AWS) cloud platform services.
• Extensive experience in Windows environments. Proficient in RHEL and Ubuntu environments.

TECHNICAL SKILLS:

Software Used: Adobe Acrobat Amazon Web Services Ansible Box Git Kibana Microsoft SharePoint, Visio and Office products. PuTTY Okta Raygun ServiceNow SnagIt SonarQube SQL Developer Toad VMWare YAML

PROFESSIONAL EXPERIENCE:

Business Analyst / Project manager

Confidential, Addison, TX

Responsibilities:

• As a consultant on the DevOps team, in support of multiple projects in an Agile environment:
• Developed and maintained infrastructure architecture and operational procedures.
• Managed over three hundred RHEL and OEL virtual servers in the test environments.
• Documented and validated monitoring of production control processes.
• Implemented the application support process and provided troubleshooting support for applications and software.
• Supported the incident management team during incidents impacting service availability and assisted with troubleshooting and problem resolution during system availability issues.
• Supported the Security team with ITSEC documentation and SoPs.
• Provided application support and assisted Operations during deployments.
• Provided primary monitoring and support of production processes and surrounding infrastructure.
• Managed test data and configurations, including management of multiple SQL databases.
• As a Technical Writer in support of multiple projectsDeveloped and edited user manuals, run books, functional specifications, and service contracts.
• Chaired information-gathering and process review meetings, collaborating with multiple department managers and leads.
• Developed manuals using the Microsoft Manual of Style.

Technical Writer

Confidential, Addison, TX

Responsibilities:

• Re-wrote the Confidential Servicing Guide adding and modifying procedures for the 2013 and 2014 updates. Gathered requirements from SMEs in order to update existing documents with the most current governmental regulations. Changed these documents using structured writing techniques to Confidential guidelines and based upon the Chicago Manual of Style. Used SharePoint for storage and retrieval of files, as well as sharing between different coworkers and managers.
• Wrote manuals to DITA specification.

Technical Writer

Confidential, Richardson, TX

Responsibilities:

• Created and wrote organizational level technical documentation for the E-6B Block I program, using APA Style and S1000D methodology. These included operational maintenance, theory of operations, fault isolation and IPBs.
• Used Microsoft Visio Professional to create wiring diagrams, schematics, network diagrams and data modeling.
• Gathered document requirements from engineering and other SMEs.
• Developed theory, non-theory, and illustrated parts portions of maintenance manuals, utilizing engineering documentation and existing aircraft equipment.
• Developed and modified schematic diagrams for new and existing aircraft equipment.
• Prepared required graphics for illustrators to complete and embedded graphics and tables in documentation as needed.
• Presented in-work documentation to customers and implemented findings generated during presentation.

TECHNICAL WRITER

Confidential, Arlington, TX

Responsibilities:

• Created and edited installation manual and illustrated parts bulletin for new equipment. Utilized and administered Arbortext and XMetaL Editors, Teamcenter PLM and Astoria on Demand content management systems, and various Autodesk suites to document modifications in the FSS program. I utilized Java, JavaScript, and Python in the role as administrator for Astoria on Demand.
• Previously, I was a PARS Installation Team Leader and Technical Support Engineer before moving to the publications department. As a Team Leader, I managed five installation technicians.
• As a PARS installer, installed and imaged computer systems, and connected them via Cisco networks. Further, as a Technical Support Engineer, created the infrastructure documentation for the Cisco network.