Customer Information Representative Resume Brooklyn, NY - Hire IT People

SUMMARY:

TECHNICAL SKILLS:

CUMPUTER SKILLS: Proficient in Microsoft OfficeTrained in SIEBEL, DOE ASSIST, ORACLE, SESIS, CAP, ATS, SEMS and GALAXY

PROFESSIONAL EXPERIENCE:

Confidential, Brooklyn, NY

Customer Information Representative

Responsibilities:

Provide information about appropriate DOE policies/procedures, contacts, and other services
Handle inbound calls and provide technical support to various levels of DOE employees as it relates to the Special Student Information System (SESIS), Student Enrollment Management System (SEMS), CAP, ATS, and GALAXY
Assist parents with the following: (1) General Enrollment Inquiries (2) Complaints (3) Special Reform
Submission of Kindergarten applications using SEMS
Provide status updates on various escalated issues, i.e. Enrollment, Complaints & SESIS
Guiding/Aiding Special Staff members with the implementation of the Special Student Information System (SESIS) program navigation and its relation to the Special Federal Policy

Confidential, Rockleigh, NJ

Customer Care Agent

Responsibilities:

Received and handled inbound calls regarding
Establish new subscription accounts for home delivery
Assisted customers with navigating website, research and installing programs
Explained and reviewed customers account and invoices
Correspond with various New York Times distribution centers to resolve any problems in regard to the circulation of the newspaper.

Confidential, Teaneck, NJ

Sales & Service Agent

Responsibilities:

Handled extremely heavy call volume on a daily basis
Handled customer complaints and resolved issues with courtesy and professionalism
Provide accurate and detailed billing explanations
Applied accurate billing adjustments to customer’s account
Provided all customers with information on availability, cost, and benefits of new products and services
Placed new service orders for home phone, television, and internet services
Placed orders to move services from one location another
Made professional recommendations and sales attempts on every call

Confidential, Bronx, NY

Clerk

Responsibilities:

Responsible for the data input of information
Created, managed and updated filing system
Generated a daily summary report of collected fees
Responsible for credit card payments for the Summer Day Camp as well as payment by money order.
Distributed cards
Assisted directors with new member orientation
Accountable for daily preparation of my area and preparation for orientations
Informed members, parents and visitors of program options in the club
Accountable for answering the telephones, checking daily messages and returning calls
Gave general supportive service to members and staff alike
Assisted all staff and executives in various operations
Assistant to Clubhouse Secretary and Deputy Director of Operations