Customer Information Representative Resume
0/5 (Submit Your Rating)
Brooklyn, NY
SUMMARY:
- Strong communication skills, both written and verbal.
- Ability to handle simultaneous projects and meet deadlines effectively.
TECHNICAL SKILLS:
CUMPUTER SKILLS: Proficient in Microsoft OfficeTrained in SIEBEL, DOE ASSIST, ORACLE, SESIS, CAP, ATS, SEMS and GALAXY
PROFESSIONAL EXPERIENCE:
Confidential, Brooklyn, NY
Customer Information Representative
Responsibilities:
- Provide information about appropriate DOE policies/procedures, contacts, and other services
- Handle inbound calls and provide technical support to various levels of DOE employees as it relates to the Special Student Information System (SESIS), Student Enrollment Management System (SEMS), CAP, ATS, and GALAXY
- Assist parents with the following: (1) General Enrollment Inquiries (2) Complaints (3) Special Reform
- Submission of Kindergarten applications using SEMS
- Provide status updates on various escalated issues, i.e. Enrollment, Complaints & SESIS
- Guiding/Aiding Special Staff members with the implementation of the Special Student Information System (SESIS) program navigation and its relation to the Special Federal Policy
Confidential, Rockleigh, NJ
Customer Care Agent
Responsibilities:
- Received and handled inbound calls regarding
- Establish new subscription accounts for home delivery
- Assisted customers with navigating website, research and installing programs
- Explained and reviewed customers account and invoices
- Correspond with various New York Times distribution centers to resolve any problems in regard to the circulation of the newspaper.
Confidential, Teaneck, NJ
Sales & Service Agent
Responsibilities:
- Handled extremely heavy call volume on a daily basis
- Handled customer complaints and resolved issues with courtesy and professionalism
- Provide accurate and detailed billing explanations
- Applied accurate billing adjustments to customer’s account
- Provided all customers with information on availability, cost, and benefits of new products and services
- Placed new service orders for home phone, television, and internet services
- Placed orders to move services from one location another
- Made professional recommendations and sales attempts on every call
Confidential, Bronx, NY
Clerk
Responsibilities:
- Responsible for the data input of information
- Created, managed and updated filing system
- Generated a daily summary report of collected fees
- Responsible for credit card payments for the Summer Day Camp as well as payment by money order.
- Distributed cards
- Assisted directors with new member orientation
- Accountable for daily preparation of my area and preparation for orientations
- Informed members, parents and visitors of program options in the club
- Accountable for answering the telephones, checking daily messages and returning calls
- Gave general supportive service to members and staff alike
- Assisted all staff and executives in various operations
- Assistant to Clubhouse Secretary and Deputy Director of Operations