SUMMARY:

• Results - driven professional with over twenty years of retail industry experience with excellent problem solving and analytical skills. Experienced in analyzing and streamlining processes to increase productivity and revenue. Organized and detailed oriented problem solver, with good conflict management skills and a passion for deadline driven, high volume environments. An effective communicator and supervisor with strong interpersonal and communication skills, both written and oral. Ability to work effectively with individuals, teams, and diverse communities. Dedicated worker who has achieved a reputation for consistently going Confidential what is required.

TECHNICAL SKILLS:

Skills: Requirements Gathering Use Case and User Story Creation Scope Development Data Analysis Business and Process flow /Demo and Mentoring Acceptance Criteria and Test Cases Problem Solving Tools/Methods Agile Methodology User Stories BRD, FRD and FSD Microsoft Word, Excel, Power - point Microsoft Visio, Access, SQL Server DbVisualizer

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, Georgia

Product Manager

Responsibilities:

• Responsible for delivering business value to drive sales, improve efficiency, and improve associate/customer satisfaction.
• Participates in Agile development methodology including Iteration Grooming/Planning, Daily Standups, Retrospectives and Demo ceremonies.
• Translates business goals and end user needs into product strategy; communicates direction and product priorities to the engineering team.
• Collaborates with team members (Engineering, User Experience Designers, etc.) to drive value and collectively identify and resolve impediments.
• Experienced in Pivotal Tracker and Jira.
• Assist in creating and presenting informational reports for management based on SQL data.

Confidential

Senior Business Analyst IT

Responsibilities:

• Acted as the liaison with Business Partners and translates the capabilities defined by Product Owner/Manager into tangible functions with business benefits.
• Interfaced with Business Users to prepare and update Business Process Requirements (BPR), Functional Requirements Documents (FRD), EPICS and User Stories.
• Collaborated with corresponding Product Teams in IT to collect information, performs research and summarizes analysis in support of User Stories.
• Created User Stories/Use Cases with clear acceptance criteria used for development and delivery.
• Participated in Agile development methodology including Sprint/Iteration Planning, Daily Scrum Stand Up, and Sprint Retrospective and Demo meetings.
• Built trust and respect, established relationships with technical and non-technical team members.
• Maintained deliverables related to product backlogs/reviews including story grooming sessions.
• Extensive exposure to End-to-End testing, Regression testing and User Acceptance testing (UAT).
• Conducted Demonstrations for leadership at all levels.
• Loaded flat and Excel files into Access database and developed SQL queries to create reports for data analysis.

Kforce, Atlanta, Georgia

Senior Business Analyst IT Consultant

Responsibilities:

• Assisted in building new functionality and regression test cases for Assortment Planning Tool.
• Worked with the Product Owner and the Team on a daily basis for Project related standard activities.
• Worked with business partners and technical team to effectively communicate business needs.
• Performed complex data validations for Assortment Planning software.
• Prepared weekly and monthly reporting to identify Usage Statistics, Department Category changes and Regional Statistics for Assortment Planning Operations team.
• Provided necessary data points for third-party Assortment Planning team.

Confidential, Atlanta, Georgia

Retail Engagement Consultant / Senior Audit Advisor

sponsibilities:

Responsibilities:

• Performed audits of suppliers' invoices using company software to determine overpayments.
• Created queries using SQL, Access and Excel to report audit findings/recoveries, and reporting issues to Business/Data Analysts for major clients; Lowe’s, Confidential, and Wal-Mart.
• Resolve complex issues requiring research skills and data analysis.
• Supervised the performance of client services including planning and coordination of activities of various functional areas to ensure the progress and completion of tasks and meets forecast.
• Developed professional relationships with functional and business leaders, including interacting with the client’s information technology department.
• Maintained client information and providing client updates including account analysis and month-end reconciliation.
• Facilitated systems for end-users.
• Charged with identifying, evaluating and capturing new client specific audit categories.
• Performed over 50 Vendor Account Reconciliations per month.

Confidential, Atlanta, Georgia

Business Analyst

Responsibilities:

• Conducted analysis to determine business requirements and provided support and problem resolutions.
• Monitored, executed and validated integration test results.
• Managed User Acceptance (UAT) with stakeholders to complete test execution on schedule.
• Defined Key Performance Indicator (KPI) metrics to evaluate operational effectiveness.
• Defined job role and responsibilities to create business procedures and security roles.
• Created plan, Business Process Procedures (BPP) and conducted .
• Maintained Audit Recoveries at 250 million dollars annually.
• Led operational audits and collaborated with accounts payable and other departments to identify root cause solutions.
• Managed ten associates within the department, including staff preparation and development and determined steps necessary to achieve desired results.
• Trained and coached employees, completed performance assessments, and provided constructive feedback.
• Resolved and investigated escalated vendor/employee issues.
• Processed financial transactions, performed special projects, and responded to data requests from other departments and auditors.
• Participated in special reviews and investigations including employee and supplier misconduct and fraud.
• Reconciled Import and Lumber Distribution Center Inventories including analyzing Distribution Center Purchase Journals for payments booked in error.
• Audited supplier’s account for overpayments including researching supplier refund checks and processed credits to proper General Ledger Accounts.
• Delivered presentations to teams and leaders.
• Worked with Debit Balance team in collection process.
• Ensured timely payment of invoices and compliance with accounting deadlines.
• Worked directly with suppliers regarding account issues while managing their accounts.
• Verified shipping information on freight bills, processed freight invoices as stated in contracts, and maintained railroad rebate program.
• Responsible for inventory management functions that included supplier performance management and auditing selective incoming and outgoing shipments to assure quality and accuracy.
• Resolved supplier issues and negotiates settlements by working collaboratively with merchants, resulting in cost savings and maintaining positive client relations.
• Analyze supplier accounts to identify trends and root cause of invoice disputes.