SUMMARY:

• Dear Sir/MadamI offer over 8 years of experience executing projectdelivery for multimillion - dollar, strategic clientprojects involving:
• Unified Communication SystemE-Commerce Systems Deployment
• Deployment & UpgradeOmnichannel Solutions Implementations
• Deployed (SaaS) Enterprise Solutions for Government & Financial Institutions
• 10% revenue boost (YTD)as leader of a $2M, enterprise-wide implementation of business intelligence applications & deploying Omnichannel solution, which also facilitated supply chain decisions, improved store configuration, enhanced customer satisfaction and increased promotional sales.
• Successfully managed onsite and offshore development team in deploying point-of-sale POS platform aligned resource demands of retails store operations across thousands of locations, proactively identifying project bottlenecks through daily Agile/Scrum meetings
• Management of a complex implementation of Unified Communication Systems and seamlessly integrating a new IVR solution without interrupting business operations.
• Onboarded Government organizations as client of Confidential ’s managed service portfolio
• Managed multiple RFID asset and data management software projects for top clients in RFID software industry, generating over $2 million in revenue
• Currently working towards obtaining PMP .
• I am adept at listening to clients’ needs, then delivering the best designed solution. My unique background makes me a strong leader for major change projects. I have devoted my career to developing proven project and program management strategies to meet or exceed client expectations.
• Please accept this letter and enclosed resume as an introduction to my skills and background. For a more detailed presentation of my offerings, feel free to contact me at your earliest convenience to schedule a conference.
• Look forward to an opportunity of being service to you. I await your kind reply.

TECHNICAL SKILLS:

Domains: Project Management, Business Analysis, Requirement AnalysisDatabase: Oracle, MySql

Software & Tools: BonitaSoft (based on BPMN 2.0), SAP Business Objects Web

Intelligence, Crystal Report, MySql Workbench, BMC RemedyLotus Notes, SharePoint 2007, 2010, MSOffice (WordPowerPoint, Visio, Excel), Business Process Modeling Notation (BPMN 2.0), Unified Modeling Language (UML), MS- Project (03, 07,10), Jira

Web Technologies: HTML

Operating System: Red Hat Enterprise Linux, Win XP

PROFESSIONAL EXPERIENCE:

Project Manager

Confidential, Richmond Hill, ON

Responsibilities:

• Manage/oversee all aspects of multiple simultaneous fast-paced assigned projects with distributed teamsDesign and maintain project vision, project working standards and agreements
• Prepare project roadmap, release plan, resource allocation, funding request, communication plan, risks and issues management plan, test plan and defect management plan
• Manage project scope, budget, project burn charts, presentations to IT/Business, daily standup, agile ceremonies, backlog grooming and retrospective sessions
• Facilitate project meetings (all Agile meetings Discovery Sessions, Iteration 0, Iteration Planning, Demo & Retrospective, Daily Stand-up, Backlog Grooming); completes project tracking/analysis reports
• Tracks, updates and communicate project status in a proactive manner as it relates to project progress, budget/cost, resource utilization, change requests, issues, risks and risk mitigation plans
• Interface with project stakeholders at all levels of management to ensure project priorities are aligned with business needs and expectations
• Ensure that appropriate project documentation and deliverables are clearly defined and delivered
• Acts as a liaison between business units & Third-party vendors
• Uses business analysis techniques for gathering and documenting complex requirements, scoping, interviewing, facilitation, system component design, testing and implementation

Operations Specialist/Project Coordinator

Confidential

Responsibilities:

• Define the projects scope and determine what resources are available, estimating time and financial commitment.
• Act as a leader in assigning project tasks and determining deadlines. Meet regularly, get status updates to chart progress while reallocating resources as needed.
• Monitor actual spend as compared to the planned budget including travel expenses, resource time allocations, project support and customer .
• Consistent communications with all stakeholders reporting on progress of project.
• Take ownership of all project related activities including monitoring progress, project tasks, timelines, escalations, reallocating of resources and updates to project team
• Manage and schedule customer remotely and/or onsite
• Assist on Project Implementations when required: actively follow through with customers and vendors to implement software.
• Assist customers and vendors in system installations, setup, and customer configurations.
• Follow up and assist customers and vendors to help them successfully test and implement our software solutions

Confidential

Responsibilities:

• Use of Time: 60% Project Coordination (Requirement Gathering, Planning/Scheduling, Resource Allocation & Implementation); 30% Process Improvement; 10% Support Activities

Technical Environment: SharePoint 2010, MS-Office Suite, Windows 8, Provisioning Server, Documentation

Business Analyst

Confidential, Markham, ON

Responsibilities:

• Elicited/gathered requirements & designed business process workflow diagrams for offering private secure cloud computing services to clients
• Reviewed and configured current and new business process requirements for Cloud Computing Service Deployment and Incident Management Process
• Assisted PMO in project scoping/planning and ensured that all deliverables and milestones are met as per customer expectations
• Assisted in conduct of weekly project meetings - maintained & presented project status reports and minutes of the meetings & create executive reports for all levels of management using SAP Business Objects Web Intelligence
• Automated various business processes using Bonita Soft and connected it to database (MYSQL)
• Assisted in preparations for against Service Organization Control Framework (SOC) of AICPA & CICA which involved understanding of SOC control requirements, performing gap analysis and mapping the necessary controls
• Projects Handled: Automation of Cloud Provisioning Service System, design & implementation of Incident Management Reporting System and prepared Pathway for SOC
• Use of Time: 50% Process Analysis (Requirement Gathering, Process Automation, Process Flows & Diagrams); 50% Project Coordination (Requirement Gathering, Planning/Scheduling, Resource Allocation & Implementation);

Technical Environment: Bonitasoft (process automation tool), MS-Project 2007, MS-Office Suite, Documentation

Engineer

Confidential

Responsibilities:

• Project Handled: Incident Management Process: Mapped & Analyzed Incident Management Process Reviewed the time required for handling different types of incidents & identified types of incidents occurring frequently and/or taking longer time to resolve/manage.
• Periodic Review of Access Privileges by Business Owners: Mapped & analyzed the process, reviewed the time required for each stage - from preparing and sending the access lists to respective application owners to receiving feedback from them till action on their feedback
• Use of Time: 50% Reviewing & Updating Incident Management Process & Access Privileges; 50% Designing Internal Website using Share Point 2007

Technical Environment: Share Point 2007, MS-Office Suite, Documentation

IT Project Coordinator

Confidential

Responsibilities:

• Projects/Activities Handled: Planning/Scheduling & Coordinating Implementation of systems at client locations E.g. Integration of Payroll & HR System, Access Card Control, Transportation Management, Canteen Management & Material Tracking System and Warehouse Management System, POS System DeploymentUse of Time: 50% Process Analysis (Requirement Gathering, Process Reengineering & Flows & Diagrams); 50% Project Coordination (Requirement Gathering, Planning/Scheduling, Resource Allocation & Implementation)

Technical Environment: MS-Project 2007, MS-Office Suite, Documentation