SUMMARY:

• Accomplished Professional with a comprehensive background in Information Technology, Ecommerce, Business Analysis, Product Management and Project Management.
• 15+ years of working project management tools including MS Project, PlanView, HP PPM, Remedy, Team Foundation Server (TFS), Clarity, Rally, JIRA & PPM.
• Very strong management / leadership skills with Change Management, Risk Management, and budgets.
• Agile Scrum Certified, PMP Certified and Six - Sigma Green belt.
• 15+ years of experience with various project life cycle and SDLC methodologies including Agile, Scrum Waterfall, RUP, RAD, Waterfall, Scrum and Six-Sigma.
• 10+ Years of experience with CRM Solutions including Salesforce.com, Channel and Marketing functional areas in the SFDC platform, through understanding of key end to end CRM/Salesforce processes with extensive knowledge of industry best practices in CRM space both on process and technology.
• 5+ years IFRS (International Financial Reporting Standards) experience with major financial institutions.
• Highly Skilled in Workday Integration Projects, Testing, and Optimization.
• 6+ years of experience in management of HR, Payroll systems implementation including Workday, and Kronos.
• Onsite, Remote & Offshore Staff/Resources Managed: Analysts, Architects, Developers, Testers, Consultants, Coordinators, Database & Systems Administrators, Designers, and Engineers.
• 15+ years of management and implementation of B2E and B2C related projects of ecommerce Web applications, Packaged Solutions, and infrastructure projects from a functional and technical perspective.
• 7+ years of experience in Mobile Applications development projects.
• Highly Skilled in BI Tools and reporting including Cognos (Cognos Certified), MS Excel, MS PowerPoint, MS Word, MS Project, Rational Requisite Pro,, Rational Clear quest, and Rational Clear Case.
• Strong knowledge of SDLC (Software Development Lifecycle), Process Re-engineering, New Product Lifecycle, and Web Application Development in Ecommerce and Mobile Application environments.
• 10+ years of experience in creating test plans, test scripts, and highly skilled testing tools including Mercury, TFS, and Quality Center.
• 12+ years of experience in creating BRDs, Functional Specs, User Stories, Wireframes, use cases, use Case models, UML diagrams, data mapping.
• 6+ years of experience working with a Big-4 Consulting Firm. (E&Y)

TECHNICAL SKILLS:

Operating Systems: Windows 7 & *, Windows XP (aka Windows NT 5.1) (codename: Whistler), Windows Server 2003 (aka Windows NT 5.2) (codename: Whistler Server), Windows Vista (aka Windows NT 6.0) (codename: Longhorn), Windows Home Server, Windows Server 2008 (aka Windows NT 6.0), and Novell NetWare

Web Servers: Apache, Enterprise WebServer for NetWare Java Server, Microsoft Internet Information Services, Roxen WebServer, Savant, Sun Java System Web Server, URL Live, WebBase, Xitami, Zeus Web Serve, vqServer, IBM WebSphere Application Server, and IBM WebSphere Commerce

Database Systems: Microsoft SQL Server 7, MS SQL Server 2000, MS SQL Server 2005, DB2, FileMaker Pro, Informix, Microsoft Access, Microsoft Jet Database Engine,, Microsoft SQL Server Express, Microsoft Visual FoxPro, MySQL, Oracle RDBMS v8i, v9i, v10g, Paradox, and Sybase SQL Server

POP/IMAP Mail Servers: Microsoft Exchange Server, Microsoft Windows POP3 Service, Novell GroupWise, Novell NetMail, Lotus Domino IMAP4 Server, AfterLogic XMail Server, Apache James, Open-Xchange, UW IMAP, - uses mbox format, and WinGate.

Programming Languages: .Net, Java, Visual C+, C++, HTML, Pascal, Visual Basic, VBScript, Java, and JavaScript.

Productivity Tools: Microsoft Office, Lotus Notes, Corel WordPerfect Suite, Microsoft Project, Microsoft Team Manager, Visio; Microsoft Internet Explorer, Netscape Communicator, and other client applications for electronic mail, Usenet news, ftp, and telnet; Project Management and BA Tools; MS Project, UML, and Rational including RUP

PROFESSIONAL EXPERIENCE:

Confidential, Deerfield Beach, FL

Senior Project Manager / Consultant

Responsibilities:

• Multi-Phase SAS/ Tableau Financial Analytics / Metrics Project: Succeeded in bringing lagging project back on track within 4 weeks; worked with client to redefine requirements; renewed sense of urgency; and provided strong, decisive, technically astute leadership.
• Participate in enterprise level business / technology strategy and Operations Management. As an internal consultant / Manager, interface routinely with top-tier corporate executives and senior department managers across all functional areas.
• Recommended and / or implemented high-impact initiatives for measuring tracking, and improving productivity, business matrix, data quality indicators, and product management / progress.
• Credited with personal contributions to effecting enterprise-wide culture change, opening channels of communication, and fostering cooperation among internal departments.
• Address or escalate issues that may impact the successful outcome of the project.
• Scope, Schedule, and Cost Management
• Establish and manage project and product scope boundaries.
• Establish and manage time-phased project budget with regular variance analysis and re-forecasting Resource Management:
• Manage virtual teams with a mixture of onshore and offshore team members, and diverse cultural backgrounds.
• Communication and Stakeholder Management
• Establish and execute a communication plan that considers the information needs of the team, key stakeholders and others who have a vested interest in the project.
• Apply stakeholder management techniques to address resistance and gain support for the project.
• Adhere to project governance reporting requirements.
• Risk management
• Identify and assess risks, develop risk response plans based on impact and probability of occurrence. When necessary, exercise quantitative risk assessments on critical risks.

Confidential, Tampa, Florida

Senior Project Manager / Solutions Consultant

Responsibilities:

• Works with partners and vendors to develop and drive technology solutions and business case development across functional groups including managing the implementation of Enterprise wide HP PPM solution for projects/portfolios management.
• Involved in the coordination of transition of business strategy into work programs and processes into HP PPM.
• Worked on multiple projects including Oracle EBS solutions upgrade to rel12 including AP, AR, FA and GL Modules.
• Accountable for the creation and development of technology; a solution appropriate to business needs and objectives, and oversees implementation of program, projects or processes. Ensures all business functions are appropriately and consistently defined and that these functions meet the objectives of the client. Drives stream of work reporting to PMO.
• Work with Solutions architect, technology delivery manager/technology delivery executive, and developers. Develops status reports, controls project scope and economics, approves changes, and manages and resolves issues, risks, and conflicts.
• Serves as a single point of contact and the escalation point between technical teams. Other responsibilities include:
• Single Point of Contact to Clients
• Contract Management for Multiple Implementations
• Managed Teams from a Global Perspective.
• Internal/External Resource Coordination and Leadership
• Project Planning and Forecasting
• Project Budget Tracking
• Cost controls to include Non-Conformance Costs and Net Present Value
• Change Control, Risk and Issue Management
• Project Documentation and Status Reporting

Confidential, Addison TX

Sr. Project Manager / Program Manager

Responsibilities:

• Responsible for the business analysis and management of multiple projects and products related to financial services, consumer lending sales and Card Services.
• Creatively design a solution that meets the business needs while maximizing the capabilities of Salesforce related solutions.
• Advise business owners on best practices in Salesforce.com application configuration, security/permissions, workflow, customizations and data validation.
• Facilitated JAD sessions, requirement elicitation, document user requirements; write system specifications, and documentation of current/future business process for the EFT Systems.
• Manage and develop business cases, use cases, use case diagrams, and process/data flow diagrams using RUP/Agile standards.
• Develop various documents including project plans, requirements, test cases, issues tracking list, using MS Office Products, Visio, MS Project, Ration Requisite Pro, and Rational Clear Quest.
• Also build traceability matrix from requirements to UAT to manage all requirements and related changes.
• Liaison between business and technical divisions and also coordinate all IT service delivery to the business units.
• Understand complex business problems with the ability to interpret into a business requirements document, work flows, process flows, use cases, functional/technical design documents.
• Also manage expectations among these groups regarding scope, timeline and quality of deliverables.
• Work effectively with all groups to build work breakdown structures (WBS), develop project plans and update project status.
• Lead multiple projects on a per-project basis, in extracting requirements from external stakeholders, internal business representatives, and software development teams.

Confidential, Irving, TX

Sr. Project Manager

Responsibilities:

• Multiple roles as a business analyst /project manager/team leader in support of large, complex, and multi-functional financial projects and programs in Ecommerce / CRM based solutions including Salesforce Cloud.
• Work with business customers to understand requirements and develop specifications for large-sized projects for POS Operations, Retail Banking Consumer Lending and Mortgage. Card systems.
• Interface with clients and gain understanding of requirements/processes through meetings and discussions. Also analyze and document client requirements for specific business projects.
• Also translate business needs into technical requirements, ensuring that all systems support and conform to the requirements and specifications.
• Also Identify data sources, construct data flow diagrams and documents the overall data requirements.
• Quality review of development and work directly with programmers to resolve problems identified during testing.
• Provide to existing staff on and off site and demos as needed.
• Business analysis responsibilities of the projects involved:
• Meeting with (business leaders, business teams, SMEs, project sponsors, stakeholders) in person and on the phone to gather requirements.
• Requirements gathering sessions were conducted via conference calls for teams spread-out geographically or in person via JAD sessions for local teams.
• Also Elicit requirements using interviews, document analysis, requirements workshops, storyboards, and surveys
• Upon establishment of the requirements baseline, the focus was shifted towards the management of the requirements specification and verifying the fulfillment of all requirements.
• Break-down the business requirements into functional requirements, use cases, system requirements, process flow diagrams, and data-flow diagrams using UML notations.

Confidential, Dallas, TX

Sr. Business Analyst / Project Manager

Responsibilities:

• Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues.
• Identify and establish scope and parameters of business analysis of multiple projects in relations to Credit Cards, Debit Cards, EFT and Retails banking systems.
• Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow.
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
• Plan and schedule project timelines and milestones using appropriate tools.
• Track project milestones and deliverables.
• Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications.
• Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization.
• Create system design proposals.
• Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
• Ensure compatibility and interoperability of in-house computing systems.
• Create systems models, specifications, diagrams, and charts to provide direction to system programmers.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support.
• Provide guidance and/or instruction to junior staff members.

Confidential, Lyndhurst, NJ

Sr. Business Analyst / Project Manager

Responsibilities:

• Led the Sarbanes Oxley related applications upgrade/development projects resulting successful of SOX requirements by September 2005.
• Business process engineering and process improvement across various business units.
• Directed a team of analysts and developers through complete software development lifecycle; designed detailed project plans, effectively executed and communicated project phases, issues, and risks.
• Effectively communicated with cross-functional teams of Program Managers, Operational Managers, Quality Assurance, and Technical Support through several successful project lifecycles, delivery of fixed-time/fixed-price projects, scope, definition, release scheduling, and product quality.
• Develop, review and Manage EVMS schedules, as well as analyzing Processing performance.
• Managed projects through the full SDLC and IDLC process.
• Coordinated business/IT priorities through the IT leadership group.
• Coordinated and translated communication between all IT and business units.
• Ensured business satisfaction with IT service performance.
• Managed process re-engineering, change management process, and custom SDLC process.
• Participated in the re-engineering of current SDLC and IDLC to align with RUP and PMP.
• Managed risks, outline risk-mitigation factors, escalations procedures and communication protocols.

Confidential, Princeton, NJ

Business Analyst / Project Manager

Responsibilities:

• Management, development and maintenance of a web-based global securities application.
• Business process engineering and process improvement across various business units.
• Developed diagrams, project plans, requirements, test cases, issues, using Visio, MS Project, Ration Requisite Pro, Rational Clear Quest and other MS Office products.
• Created traceability matrices, consolidated reports and conducted management reviews.
• Held progress meetings and milestone meetings and managed staff of various sizes.
• Promoted user competency in applying advanced methods of information management and progressive information technologies.
• Applied competitive and best-practice methodologies including RUP, and PMP.
• Managed projects through the full SDLC and IDLC process.
• Coordinated business/IT priorities through the IT leadership group.
• Coordinated and translated communication between all IT and business units.
• Ensured business satisfaction with IT service performance.
• Managed process re-engineering, change management process, and custom SDLC process.
• Participated in the re-engineering of current SDLC and IDLC to align with RUP and PMP.