PROFESSIONAL SUMMARY:

• A Professional with excellent Business analysis and logical skills possesses rich 9+ years of experience as a Business Analyst, primarily in Transportation, al, & Healthcare industries. To take a challenging post for understanding business change needs, assessing the impact of those changes, capturing, analysing and documenting requirements and then supporting the communication and delivery of those requirements with relevant parties.

TECHNICAL SKILLS:

Operating Systems: Windows NT/2000/2003/XP, IBM Mainframe S390, AS400, UNIX

Programming Languages: SQL

Databases: MS Access, MySQL, SQL Server

Software s: Visual Studio, SQL server BI Development Studio, Microsoft Office Suite

PROFESSIONAL EXPERIENCE:

Confidential, Oak Brook IL

Sr. Business Analyst

Responsibilities:

• Served as a liaison between the business technical team, Stakeholders and Business groups.
• Conducting one on one brain storming sessions with stakeholders to understand their pain points IN Process and helping them in providing appropriate solutions to smoothen the business.
• Documented all the minutes of meetings and saved on SharePoint for s.
• Responsible for conducting meetings and gathering business requirements documenting in business template, and effectively communicated with Business technical team.
• Build very good relations with business stakeholders.
• Managed Working with multiple departments Parallel to gather the requirements.
• Prepared Business Cases for multiple Applications for further analysis.
• Analysed the Applications and prepared business flow charts.
• Prepared and maintained Traceability Matrix.
• Conducted and Participated in JAD sessions.
• Co - ordinated with technical team to ensure the analytics were accurate.
• Created project tollgates and timelines in VISIO for “C” level understanding.
• Worked on REST API Architecture.
• Manage databases, uses reporting tools, develops and updates schedules in Clarity
• Authorize resources and reallocate to keep projects on deadline
• Act as resource Manager for Jr. business analysts within team
• Experience working on customers portals (Ecommerce)
• Tracked and Managed Supply chain management reports.
• Escalated alerts to Business on delays of supplies.
• Generated Reports on Spread Sheet.
• Managed project Plan.
• Created Traceability Matrix
• Tracked bugs in JIRA.
• Created project schedules and timelines in Smart sheet & MS Project to track the weekly status.
• Projected, Alert and Escalated the red flags to business owners well in advance.
• Methodology Used was AGILE /Highlights
• Commended for effectively documenting the requirements and creating business flow charts.
• Appreciated by Business to take an additional mile in handling the project in absence of project manager.
• Appreciated by Business for meeting the timelines with 100% delivery.

Confidential, Atlanta, GA

Sr. Business Analyst

Responsibilities:

• Scheduled workshops and meetings with stake holders to understand their need and provided solutions.
• Managed Working with multiple departments parallel and successfully gathered requirements documented in business template, and effectively communicated with Business technical team.
• Prepared Business rules, Supplemental specification document.
• Optimize Project/Program Portfolio - align, value and balance, maintain logs.
• Authorize resources and reallocate to keep projects on deadline
• Manage databases, uses reporting tools, develops and updates schedules in Clarity
• Prepared Business rules, Supplemental specification document, BRD, Business Process Diagrams, Use Case Diagrams, and Status Reports.
• Define and track strategic metrics for project milestones
• Documented minutes of meetings for all the meetings conducted.
• Build very good relations with business stakeholders.
• Prepared BRD’s for multiple analytical dashboards.
• Analysed data and prepared Mock-up’s for better understanding of dashboard view.
• Reviewed the BRD’s with business for signoff before development initiated and resolved the issues if any.
• Worked closely with development engineers constructing various decision-making dashboards for executives in Power BI.
• Constructed UAT Test cases.
• Prepared and maintained Traceability Matrix.
• Conducted and Participated in JAD sessions.
• Always ensure that development team has enough information to start the development.
• Worked on REST API Architecture
• Experience with JIRA to track the progress of the project.
• Closely aligned with technical development team to ensure the analytics were accurate.
• Experience working in multi-lingual platform
• Methodology used was AGILE
• Conducted Stand-ups
• Conducted Tests to ensure that requirements are met.
• Worked with testing team and also performed unit testing, functional testing, acceptance testing etc.
• Conducted UAT across the district, leadership and Executives.
• Engaged Internal and external clients for UAT.
• Successfully completed all the phases of UAT and moved to Production with 100% accuracy. /Highlights
• Commended for effectively documenting the requirements
• Appraised for working efficiently with all the departments and stakeholders.
• Appreciations from Leadership for balancing the workloads and working efficiently on Change management and successfully achieving the goals of the project on time.
• Applauded for successful completion of UAT at multiple locations.
• Highly appreciated for my Creative Approach, Dependable time management, Flexibility in working hours, Honest, Reliable and Organized.

Confidential

Sr. BA / Asst. Manager

Responsibilities:

• Served as a liaison between the Customer and offshore development team.
• Responsible for gathering business requirements and preparing BRD’s, communicate with development, QA.
• Communicating process changes, enhancements, and modifications to the team.
• Work on production issues as incidents.
• Performing User acceptance test immediately after every build.
• Serving as a liaison between the programmers and internal
• Business entities in designing and implementing functionalities.
• Collaborating in the planning of new product decisions and enhancements to existing applications.
• To take ownership of implementation process with clients/customers.
• Assisting DBA team, to produce right DB changes, and stored procedures in right time in right manner.
• Responding to RFPs (Request for Proposal) for the new lenders who look to adopt our products.
• Responsible for implementation process to new clients, by setting up to go live.
• Performing research on implementing new enhancements, competitor and market analysis for higher management.
• Engaged with the business to identify and define scope for continuous improvement activities In Scope & Out of Scope
• Solve issue by monitoring the issue Log and preparing the Trace matrix.
• Worked with business stakeholders in creating the requirements based on experience with the member issues and evaluated information from multiple teams to distinguish user request and needs.
• Participated in project reviews, benefits realizations efforts in analysing expected, and actual benefits.
• Knowledge on ALM, ReST API.
• Performed root cause analysis, identified and followed up with all the necessary application teams involved in the Project.
• Tracked Bugs efficiently in JIRA and updated the business. /Highlights
• Successfully achieved the set goals of deliverables.
• Appreciated for performing UAT and got signoff from stakeholders.
• Highly appreciated for my Creative Approach, Dependable time management, Flexibility in working hours, Honest, Reliable and Organized.

Confidential

Sr. BA / Asst. Manager

Responsibilities:

• Responsible for managing the project related all the work.
• Coordinating with the clients and working accordingly.
• Collecting data from the clients.
• Deciding the team wise targets.
• Responsible for checking the daily s.
• Generating reports and sending to the clients as well as senior Management.
• According to analysis making the improvement plans.
• Engaged with the business to identify and define scope for continuous improvement activities.
• Co-ordinated with onshore team to get the inputs.
• Validated the data as per the requirements.
• Prepared BRD and successfully accomplished the signoff.
• Solve issue by monitoring the issue Log.
• Created use cases and resolved all the requirement gathered gaps.
• Identified bugs and updated in JIRA.
• Participated in project reviews, benefits realizations efforts in analysing expected, and actual benefits.
• Performed root cause analysis, identified and followed up with all the necessary application teams involved in the Project.
• Methodology Used Agile /Highlights
• Applauded and Appreciated for achieving the deliverables.

Confidential

Sr. BA / Team Manager

Responsibilities:

• Gathered Business Requirements through scheduling meeting with the business stakeholders.
• Mapped process flow; assess as-is a process through user interviews, data collection and analysis, design and evaluation of to-be process solutions.
• Led and conducted JAD sessions for requirements gathering.
• Prepared Business Object / Business Process Models that included modelling of all the activities of business from conceptual to procedural level.
• Assisted process owners in process and implementation. /Highlights
• Applauded as Best Frontline Manager.
• Appraised by Client as top achiever of the year.

Confidential

Sr. BA / Team Manager

Responsibilities:

• Gathered Business Requirements through brainstorming sessions on global calls.
• Led and conducted JAD sessions for requirements gathering.
• Mapped process flow; assess as-is a process through user interviews, data collection and analysis, design and evaluation of to-be process solutions.
• Prepared Business Object / Business Process Models that included modelling of all the activities of business from conceptual to procedural level.
• Worked with HL7, claims processing platforms like ClaimsXten
• Developed data conversion programs for, claims, and benefit accumulator data
• Provided programming and support for claims processing functions and auto-adjudication.
• Involved in Six Sigma process analysis.
• Assisted process owners in process and implementation.
• Worked on high dollar Denial claims, based on eligibility resubmitted the claim on TFL.
• Worked on Medicare and Medicaid claims. /Highlights
• Top performer consistent for 16 months.
• Promoted as Team Leader.
• Best people management manager .
• Best Frontline manager.
• Flamboyant .
• Best client engagement manager