We provide IT Staff Augmentation Services!

Sr. Project Manager Resume

0/5 (Submit Your Rating)

Columbus, OH

SUMMARY:

  • A distinguished IT Manager having extensive experience in project management in Manufacturing, Energy (Oil and Gas), Utilities & Healthcare domains.
  • 19 Years of total IT experience with 12+ years of Project Management experience involving global delivery.
  • PMP, ITIL and Agile Scrum Master Certified.
  • Proven track record of successful delivery of complex development projects with high quality, on time and within budget.
  • Experienced and proficient in setting up managed services engagements for various clients involving global delivery. This includes Transition Management, setting up ITIL processes and Service Delivery.
  • Experienced in managing projects in various technologies like .NET, JAVA, SAP, JDE, Maximo, Mainframe, etc. with extensive hands - on experience on Mainframe Platform.
  • Account/relationship management, business growth, coordination with various functional teams for timely & quality Delivery.
  • People management: Career planning, skill development, motivation, mentoring and rotation planning.

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, OH

Sr. Project Manager

Environment: .NET, JAVA, Mainframe, MS-Project

Responsibilities:

  • Manage multiple projects within ITMP program.
  • Define and standardize processes for ITMP.
  • Conduct planning sessions to finalize scope and plan for each project.
  • Calculate budget requirement for offshore - onshore and hybrid models (vendor and client). Submit Budget and resource plan for approval.
  • Prepare project plan with high level and low-level schedules, track mile stones and delivery status
  • Project kick-off involving SME’s, BA’s, Architect, QA and development team.
  • Coordinate with offshore and onshore teams for delivery of the project.
  • Coordinate with QA team and SME’s for Testing (UAT) and production deployment.
  • Project risk and issue tracking.
  • Project communications and status reporting including Monthly steering committee meetings.
  • Budget tracking and reporting.

Confidential, Findlay, OH

Project Manager

Environment: Mainframe, Java, .NET, SAP

Responsibilities:

  • Responsible for multiple projects& Staff Aug engagements at MPC (outside of base support).
  • Pricing and SOW preparation for all new engagements and change orders for renewals.
  • Project plan preparation and tracking the project progress and budget.
  • Stake Holder Management, Status reporting and Account mining.
  • Resource planning, on-boarding of new resources.
  • Invoicing.

Confidential, Houston, TX

Hyper Care Manager

Environment: .NET, Azure

Responsibilities:

  • Hyper Care Manager: End-to-End delivery responsibility for Hyper Care Phase.
  • Making sure smooth deployment of the new GROW application to all the stores (2000+ in number).
  • Setting up the processes for handling end-user issues, incident management & change management.
  • Stake Holder Management - IT, business, store users, etc.
  • Handling all the issues during deployment and post deployment till the end of Hyper Care Phase.
  • Coordination between IT project team and business to prioritize the issues, defects and changes.
  • Making sure knowledge transition and proper hand over between project and support teams.

Confidential, San Ramon, CA

Project Manager

Environment: .NET 4.5, MS-Project, HP PPM, CPDEP, HP ALM, MS Project

Responsibilities:

  • Managing the end-to-end delivery of this critical development project following CPDEP methodology ( Confidential Project Development & Execution Process).
  • Preparing project plan in MS Project.
  • Coordination between development team, BA, and other stake holders for successful delivery of the project.
  • Coordinating and securing approvals of the architecture review team.
  • Tracking project progress and budget.
  • Authored all the project management artifacts.
  • Ensuring all the CPDEP deliverables are completed.
  • Chairing phase gate review meetings and securing approval to move to next phase of CPDEP.
  • Weekly and monthly governance meetings with IT manager and Business Sponsor.
  • Handling customer issues and escalations.
  • Ensuring coding standards are followed and code metrics are met.
  • Risk and Issue management.
  • Apart from this project, handled 3 other support engagements with global delivery model for Confidential . Was responsible for knowledge transition and providing SLA based support services.

Confidential

Service Delivery Manager

Environment: Maximo, Remedy

Responsibilities:

  • Transition planning and execution: resource on-boarding, transition planning, process definition, metrics base-lining, control gates sign-off and moving into steady state.
  • Implementing ITIL processes (incident management, service request management, problem management, change management, etc.) for the global delivery model involving 24 X 7 support.
  • Shift planning and work distribution to global teams.
  • Weekly review meetings with IT managers and Business.
  • Monthly governance meetings to review the SLAs and KPIs.
  • Handling customer issues and escalations.

Confidential

Project Manager

Environment: Mainframe, HPQC

Responsibilities:

  • Transition planning & management to ensure knowledge transition and smooth takeover of the business critical applications.
  • Define & Implement Testing Canter of Excellence (TCoE) processes.
  • Handling customer issues and escalations.
  • Scope, Risks and Issues management.
  • Monthly review meetings with senior customer stakeholders.

Confidential, St. Paul, MN

Application Support Manager

Environment: Applications spanning across various technologies involving Mainframes, MQ Series, HP3000, UNIX, JAVA, Wed Methods & JD Edwards, REMEDY.

Responsibilities:

  • Was involved in the formation of Application Support Center (ASC) at Confidential . Application support was being handled in silos with each group following its own processes and tools. Grouped the applications to form ASC for better utilization of resources and backup planning. Worked with the ASC PMO to define common processes like call routing, prioritization, metrics collection, standardizing status reports, etc.
  • Proactive process improvements to reduce no. of tickets.
  • Optimized resources: Cross of resources for better backup support and providing a common pool of resources.
  • Provide 24 X 7 support for business critical applications at Confidential .
  • Monthly review meetings with senior customer stakeholders.
  • Handling customer issues and escalations.
  • Resource mobilization and work allocation for enhancement requests and projects.

Confidential, Schenectady, NY

Developer & On-site Coordinator

Environment: Mainframes - COBOL, IMS DB, CICS, JCL, DB2.

Responsibilities:

  • Master Production Schedule Planning
  • Advanced Function Material Requirement And Planning
  • Shop Order Release
  • Purchasing
  • Direct Update Receiving
  • Bill Of Material
  • Inventory Accounting

We'd love your feedback!