Senior Business Systems Analyst Resume Westminster, CA - Hire IT People

SUMMARY:

A multi - dimensional Senior Business Systems Analyst with over 15+ years’ experience in telecom expense management, billing/revenue assurance, project management, and system design and implementation.

TECHNICAL SKILLS:

SKILLS: Software (Rivermine, MS Visio, PowerPoint, MS Project, MS Access, SQL) Business Systems Analyst System Implementation (backend/SaaS) Project Management Full software project life cycle development Data Collection/Analysis Requirement/Design Documentations

PROFESSIONAL EXPERIENCE:

Confidential, Westminster, CA

Senior Business Systems Analyst

Responsibilities:

Design, configure and implement new business requirements for Sodexo within TEM tool.
Provided system analysis and design of wireless store portal for A&T Systems, a federal government contractor.
Generated system documentations (design specs, step by step system configuration, and UAT).

Confidential, Potomac, MD

Senior Business Systems Analyst

Responsibilities:

Managed day to day system administration of Rivermine tool for Confidential .
Gathered and documented business requirements.
Design, configure and implement new business requirements within Rivermine tool.
Provided Ad Hoc dashboards and reports around invoice, inventory and usage for TEM clients.

Confidential, Fairfax, VA

Senior Consultant

Responsibilities:

Implemented Telecom Expense Management application for fortune 500 companies (Accenture, IBM, Google, Walmart, Marriot, Sodexo, Confidential ). Implementation processes includes:
Lead kick-offs, stakeholders and follow-up meetings with end clients.
Analysis and documentation of “as-is” processes as well as design and implementation of “to-be” processes.
Creation of project plan and deliverables timeline.
Design and configuration of TEM software to meet client’s needs.
Systems and User Acceptance Testing
Create documents and provide to end users.
Provided continual support and suggest improvements to existing clients.

Confidential, Reston, VA

Consultant

Responsibilities:

Implemented Confidential ’ Infinys billing system for major Canadian cable provider.
Lead data analyst for a HLR to bill Revenue Assurance project for a wireless client.
Provided QA lead support for a system implementation of Confidential ’ Infinys billing system.
Worked internally to streamline business processes and to formulate best practices methodologies.

Confidential, Falls Church, VA

Senior Engineer

Responsibilities:

Researched best in breed billing solutions for GSA to prepare the government for next generation telecom products.
Headed project to write RFI, business case, and white papers on billing solution for GSA.

Confidential,Oakton, VA

System Analyst

Responsibilities:

Provided billing systems expertise and support for Confidential &T’s supplier’s access validation team; performed requirements gathering, system design and testing, multiple systems interface, and ad hoc reporting.
Conducted workshops on system design and changes.

Confidential, Reston, VA

Lead Analyst - Revenue Assurance

Responsibilities:

Led a team of 5 in process improvement procedures to capture and correct order entry and provisioning errors to prevent future clean-up projects.
Initiated data cleanse of Concert’s Top 250 Multi-National Corporations synchronizing multiple worldwide billing systems and recovered over $10 Million in revenue due to customer realignment, incorrect billing data, unbilled items, and network savings.
Reduced provisioning time by 10% due to successful completion of order entry, provisioning, and network data cleanse.
Led project to integrate Concert’s billing system to Confidential &T’s. Project included change design to current Order Entry, Provisioning, and Billing systems, change to inter-company system interface, working with Confidential &T and Concert to ensure deliverables are on time, and ensuring data cohesiveness between the two systems.
Provided analytical support for Concert’s Revenue Assurance team on data products. Work included impact analysis of new systems and tools, troubleshooting billing discrepancies, and handling ad hoc billing report requests from management.

Confidential, Herndon, VA

Consultantr

Responsibilities:

Created audit and control processes to reconcile Concert’s billing system to their physical network. Resulted in a recovery of over $8 Million in missing revenue.
Authored business and system requirements for Concert’s internal reporting system while acting as business/technical analyst.
Mapped migration data from Legacy BSS platform to new BSS platform.

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Senior Business Systems Analyst Resume

Westminster, CA

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