Project Manager / Technical Documentation Team Lead Resume
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SUMMARY:
- Deadline - driven professional with 13 years of IT experience
- Proven Team Lead on high-profile projects
- Strong communications skills
- Dedicated instructor, trainer and mentor
TECHNICAL SKILLS:
TOOLS: / METHODS: Solaris AIX Linux MQ Series Websphere Broadvision MS Office Pro Adobe FrameMaker Oracle 10G Application Server Shell Scripting (bash, ksh)
PROFESSIONAL EXPERIENCE:
Confidential
Project Manager / Technical Documentation Team Lead
Responsibilities:
- Team Lead for Technical Documentation Team
- Mentored team members on use of AIX operating system
- Developed documentation backup scripts for team use and storage integrity
- Project Manager for high-profile technical documentation projects
- Researched and crafted detailed requirements document for major company projects
- Designed workflow for major document conversion project effort
- Estimated and planned resources for project milestones
- Coordinated document review and sign-off procedure
Confidential
Logistical Technical Support Specialist
Responsibilities:
- Logistical technical support to AIX development team
- Product AIX and MQ technical support for high-profile national product rollout
- Conducted UI usability surveys for field tests
- Developed ksh monitoring script for system maintenance updates
- Spearheaded maintenance process improvements
- Generated interactive and standard scripts for videos
- Photographed, 3D modeled and processed images for documentation
- Produced and user documentation for nationwide product implementation
- Wrote documentation for internal support team
- Mentored employees on use of new product
Confidential
Internet Administrator / UNIX Administrator
Responsibilities:
- UNIX administration support for application support team
- Supported external DNS and MQ services enterprise-wide
- Identified and resolved mission-critical software issues
- Generated and standardized all team procedures
- Developed Web-related business reports for middle and upper management
- Wrote all technical documentation for J2EE development team
- Reviewed and updated all legacy documentation
- Generated diagrams of technical and process workflow
- Gathered business requirements
- Wrote user documentation for custom bug tracking application
- Wrote technical support documentation for Help Desk
- Wrote user interface design documentation for new Web application
Confidential
Systems Administrator / Architect / Engineer
Responsibilities:
- Senior Web Administrator and UNIX Administrator for Customer Application team
- Identified and resolved mission-critical software issues
- Mentored junior team members on environment and procedures
- Configured and maintained redundant Solaris IBMHTTPD and iPlanet Web servers
- Wrote technical solutions documentation, proposals, and all technical documentation for the UNIX and Web support teams
- Wrote procedures documents and custom shell scripts for website data promotes
- Developed team websites using HTML, DHTML, PHP, Post Nuke and MySQL
Confidential
Senior Web Administrator
Responsibilities:
- Supported UNIX, Web and application servers for eCommerce infrastructure
- Supervised and mentored staff of five Web administrators
- Wrote support documentation for Fingerhut eCommerce systems
- Updated and maintained online documentation inventory
- Provided after-hours support of all critical eCommerce systems
Confidential
Client Services Engineer
Responsibilities:
- Provided AIX systems administration support for 11-state BCBS OCR/ICR system
- Configured RAID storage systems and backup systems
- Troubleshot network communications issues
- Mentored staff on use of OCR/ICR system
- Interfaced with all levels of client organization to further business strategy
- Managed client communications and concerns
- Traveled extensively to provide installations, support and maintenance