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Project Manager / Technical Documentation Team Lead Resume

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SUMMARY:

  • Deadline - driven professional with 13 years of IT experience
  • Proven Team Lead on high-profile projects
  • Strong communications skills
  • Dedicated instructor, trainer and mentor

TECHNICAL SKILLS:

TOOLS: / METHODS: Solaris AIX Linux MQ Series Websphere Broadvision MS Office Pro Adobe FrameMaker Oracle 10G Application Server Shell Scripting (bash, ksh)

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager / Technical Documentation Team Lead

Responsibilities:

  • Team Lead for Technical Documentation Team
  • Mentored team members on use of AIX operating system
  • Developed documentation backup scripts for team use and storage integrity
  • Project Manager for high-profile technical documentation projects
  • Researched and crafted detailed requirements document for major company projects
  • Designed workflow for major document conversion project effort
  • Estimated and planned resources for project milestones
  • Coordinated document review and sign-off procedure

Confidential

Logistical Technical Support Specialist

Responsibilities:

  • Logistical technical support to AIX development team
  • Product AIX and MQ technical support for high-profile national product rollout
  • Conducted UI usability surveys for field tests
  • Developed ksh monitoring script for system maintenance updates
  • Spearheaded maintenance process improvements
  • Generated interactive and standard scripts for videos
  • Photographed, 3D modeled and processed images for documentation
  • Produced and user documentation for nationwide product implementation
  • Wrote documentation for internal support team
  • Mentored employees on use of new product

Confidential

Internet Administrator / UNIX Administrator

Responsibilities:

  • UNIX administration support for application support team
  • Supported external DNS and MQ services enterprise-wide
  • Identified and resolved mission-critical software issues
  • Generated and standardized all team procedures
  • Developed Web-related business reports for middle and upper management
  • Wrote all technical documentation for J2EE development team
  • Reviewed and updated all legacy documentation
  • Generated diagrams of technical and process workflow
  • Gathered business requirements
  • Wrote user documentation for custom bug tracking application
  • Wrote technical support documentation for Help Desk
  • Wrote user interface design documentation for new Web application

Confidential

Systems Administrator / Architect / Engineer

Responsibilities:

  • Senior Web Administrator and UNIX Administrator for Customer Application team
  • Identified and resolved mission-critical software issues
  • Mentored junior team members on environment and procedures
  • Configured and maintained redundant Solaris IBMHTTPD and iPlanet Web servers
  • Wrote technical solutions documentation, proposals, and all technical documentation for the UNIX and Web support teams
  • Wrote procedures documents and custom shell scripts for website data promotes
  • Developed team websites using HTML, DHTML, PHP, Post Nuke and MySQL

Confidential

Senior Web Administrator

Responsibilities:

  • Supported UNIX, Web and application servers for eCommerce infrastructure
  • Supervised and mentored staff of five Web administrators
  • Wrote support documentation for Fingerhut eCommerce systems
  • Updated and maintained online documentation inventory
  • Provided after-hours support of all critical eCommerce systems

Confidential

Client Services Engineer

Responsibilities:

  • Provided AIX systems administration support for 11-state BCBS OCR/ICR system
  • Configured RAID storage systems and backup systems
  • Troubleshot network communications issues
  • Mentored staff on use of OCR/ICR system
  • Interfaced with all levels of client organization to further business strategy
  • Managed client communications and concerns
  • Traveled extensively to provide installations, support and maintenance

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