Project Manager / Technical Documentation Team Lead Resume

SUMMARY:

Deadline - driven professional with 13 years of IT experience
Proven Team Lead on high-profile projects
Strong communications skills
Dedicated instructor, trainer and mentor

TECHNICAL SKILLS:

TOOLS: / METHODS: Solaris AIX Linux MQ Series Websphere Broadvision MS Office Pro Adobe FrameMaker Oracle 10G Application Server Shell Scripting (bash, ksh)

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager / Technical Documentation Team Lead

Responsibilities:

Team Lead for Technical Documentation Team
Mentored team members on use of AIX operating system
Developed documentation backup scripts for team use and storage integrity
Project Manager for high-profile technical documentation projects
Researched and crafted detailed requirements document for major company projects
Designed workflow for major document conversion project effort
Estimated and planned resources for project milestones
Coordinated document review and sign-off procedure

Confidential

Logistical Technical Support Specialist

Responsibilities:

Logistical technical support to AIX development team
Product AIX and MQ technical support for high-profile national product rollout
Conducted UI usability surveys for field tests
Developed ksh monitoring script for system maintenance updates
Spearheaded maintenance process improvements
Generated interactive and standard scripts for videos
Photographed, 3D modeled and processed images for documentation
Produced and user documentation for nationwide product implementation
Wrote documentation for internal support team
Mentored employees on use of new product

Confidential

Internet Administrator / UNIX Administrator

Responsibilities:

UNIX administration support for application support team
Supported external DNS and MQ services enterprise-wide
Identified and resolved mission-critical software issues
Generated and standardized all team procedures
Developed Web-related business reports for middle and upper management
Wrote all technical documentation for J2EE development team
Reviewed and updated all legacy documentation
Generated diagrams of technical and process workflow
Gathered business requirements
Wrote user documentation for custom bug tracking application
Wrote technical support documentation for Help Desk
Wrote user interface design documentation for new Web application

Confidential

Systems Administrator / Architect / Engineer

Responsibilities:

Senior Web Administrator and UNIX Administrator for Customer Application team
Identified and resolved mission-critical software issues
Mentored junior team members on environment and procedures
Configured and maintained redundant Solaris IBMHTTPD and iPlanet Web servers
Wrote technical solutions documentation, proposals, and all technical documentation for the UNIX and Web support teams
Wrote procedures documents and custom shell scripts for website data promotes
Developed team websites using HTML, DHTML, PHP, Post Nuke and MySQL

Confidential

Senior Web Administrator

Responsibilities:

Supported UNIX, Web and application servers for eCommerce infrastructure
Supervised and mentored staff of five Web administrators
Wrote support documentation for Fingerhut eCommerce systems
Updated and maintained online documentation inventory
Provided after-hours support of all critical eCommerce systems

Confidential

Client Services Engineer

Responsibilities:

Provided AIX systems administration support for 11-state BCBS OCR/ICR system
Configured RAID storage systems and backup systems
Troubleshot network communications issues
Mentored staff on use of OCR/ICR system
Interfaced with all levels of client organization to further business strategy
Managed client communications and concerns
Traveled extensively to provide installations, support and maintenance

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