SUMMARY:

• Highly - organized and thorough program/project manager and PMO manager. Background includes telecomm, financial processing, software, and consulting, beverage, and healthcare. Known as a visionary leader, a strong team builder, and a trusted advisor to the leadership team. Expertise in project implementation, solution delivery, and development, process improvement, and quality assurance. Core competencies include:
• Program/project management. Certified Project Management Professional (PMP). Managed 70+ programs and projects over the years. The largest program was Confidential Confidential ; Velocity which had a budget of $150M, 150 team members, and a five-year timeframe. Confidential Telcordia, acted as Master Integrator for a $30M project in support of Confidential ’s obtaining long distance approval; managed all supporting vendors ( Confidential, Confidential ).
• PMO management. Proven ability to orchestrate the efforts of multiple programs and projects in a portfolio to standardize and introduce economies of repetition in the execution of projects, as well as to act as the source of documentation, guidance, and metrics. Confidential &T, overseeing a $20M integration program from scope definition, through implementation to consolidate the network infrastructure of Confidential &T, Confidential, and Confidential .
• Process development. Foundation Certified IT Infrastructure Librarian (ITIL-FC). Developed new processes in every role in career. One process Confidential, the ENCORE implementation model, which was developed in 2004, is still in use today. It is a process to manage the software development life cycle (SDLC) from ideation to implementation. ENCORE improved time-to-market efforts by up to 15% per implementation.

TECHNICAL SKILLS:

Technical: Microsoft Office Suite, HP Quality Center, Telelogic DOORS, Telelogic System Architect, Telelogic DOORS / HP Quality Center Integration, Telelogic Synergy, Microsoft Project Server, CA Clarity, SQL server, Oracle 11i, Veritas Global Cluster / Cluster Server, Foundry GSLB (Global Software Load Balancing), EMC SRDF, Automation Point/CA 7

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, Georgia

Sr. Program Manager, Network Services

Responsibilities:

• Oversee a $20M integration program from scope definition, through implementation to consolidate the network infrastructure of Confidential &T, Confidential, and Confidential .
• Manage a team of 12 project managers who manage a grouping of applications based on functionality.
• Track multiple paths for requirements, development, testing, and deployment across 50+ applications.
• Develop processes, operational policies, and performance requirements to obtain successful solutions.
• Regularly provide status and communications to executive management on current status across the program to validate issues, note s, and determine next steps to ensure continued program success.
• Establishing an operational readiness and sanity testing methodology for production quality code to ensure that all agreed upon client requirements are met before formal production launch to external customers.
• Developing user documentation on HP Quality Center 9.2 for PMO team in support of managing testing, business and development teams in resolution of issues identified as result of sanity and operational readiness testing.

Confidential, Norcross, Georgia

Sr. Program Manager, Infrastructure Services

Responsibilities:

• Responsible for providing detailed program / project management for the company’s largest program, Velocity, which had a $150M budget and three major concentrations:
• High Availability - implemented a component-level failover functionality that provided a disaster proof infrastructure that supports an “always up, never down” methodology for defect fixes, disaster recovery, and daily operations; consisted of 40+ applications.
• Data Center Consolidation - migrated 13 data centers into a single high availability data center.
• Virtualization - migrated existing applications into a virtualized environment. Utilized VMWare’s ESX software to allow for multiple applications to run on one physical server, thus reducing the physical hardware footprint, memory, storage, and power usage.
• Managed multiple vendors - from SOW agreement to implementation - including EMC, SunGard, Symantec / Veritas, and Confidential (on and offshore resources).
• Provided PMO VP and PMO Manager with resource management, change management, estimation processes, and executive management status methodologies to ensure project launch, management, and deployment success.
• Developed standard kick-off design sessions to ensure that all cross-impacted groups are initiated into the development, execution, and implementation of each high availability solution.
• Provided appropriate communications to key stakeholders, executive management, and impacted clients to ensure that all efforts of the project are executed as planned, with the expected results and that the required support for success is garnered from key business teams and IT executives.

Confidential, Atlanta, Georgia

Manager, Project Management

Responsibilities:

• Created an integrated tools organization and infrastructure / software platform (HP/Telelogic suite) throughout Confidential ’s broadband technology community, encompassing 120+ application groups.
• Implemented and managed the architecture, infrastructure, and software deployment of the entire HP/Telelogic suite of applications as an enterprise-wide platform for all requirements and testing efforts across the business and IT units.
• Managed Confidential, CapGemini, and Confidential vendors (on and offshore) in the development of an enterprise testing methodology and defect management process for both user groups and application administrators.
• Developed and deployed application support and user processes for requirements development, change management and test case integration.
• Served as the sole interface to the customer and vendors - managing across functional teams, upwards of 25 people, internal and external personnel.
• Delegated back-up for department director in various capacities including escalation management, status reporting Confidential executive meetings, resource management etc.
• Developed the ENCORE implementation model in 2004; it is still in use today. It is a process to manage the software development life cycle (SDLC) from ideation to implementation. ENCORE improved time-to-market efforts by up to 15% per implementation.

Confidential, Alpharetta, Georgia

Solution Implementation Manager

Responsibilities:

• Acted as Master Integrator for a $30M project in support of Confidential ’s obtaining long distance approval; managed all supporting vendors (including Confidential and Confidential ).
• Provided a high level of project management skills and implementation processes to lead teams responsible for the implementation of Telcordia solutions Confidential client site. Directly interfaced with development teams and client for all implementation activities.
• Performed stakeholder management including participation in daily and weekly review of all deliverables and schedules. Regularly maintained and distributed executive and detailed deliverable status reports, including a WBS detailed task level plan.
• Provided consultation with the client and third-party vendors on the development of the strategic and tactical implementation work processes. Assisted with directing and coordinating implementation resources. Served as the engagement facilitator Confidential the client site.
• Received two promotions during the course of one year of employment.

Confidential, Alpharetta, Georgia

Consultant

Responsibilities:

• Provided computer skills enhancement and development for a variety of clients from the beginner level to advanced.
• Worked with private clients to provide one-on-one help with development of customized software packages.
• Delivered for clients, in groups of 15 or more, on a wide variety of software applications, including standard desktop applications, proprietary applications, and custom courseware.
• Selected as the lead instructor for a national rollout of proprietary software involving extensive for a prominent international company.
• Consistently provided top-notch service indicated by “Instructor of the Month” accolades and “Star” recognition.
• Balanced rigorous schedule while continually developing knowledge of additional software applications.

Confidential, Atlanta, Georgia

Project Coordinator

Responsibilities:

• Provided project support to the Manager of Purchasing and Inventory Control and her 14 direct reports.
• Utilized project management tracking to maintain project plans and budgets for a variety of projects.
• Facilitated effective communication of concepts into easily understood high quality presentations used for publication and for presentations to upper management.
• Maintained budget and rolling estimates for travel invoices and various other departmental expenses.
• Coordinated and prepared documentation for vendor and consulting services agreements and purchase orders.
• Developed a pictorial product directory for use with customer service and sales reps dealing with local accounts.
• Coordinated major “Summit” meeting for 250+ key marketing and operations personnel.