SUMMARY:

• 8.5+ years of extensive experience in Business Process Analysis, Project management, Data Analysis & Quality Analysis, Actively involved in all stages of theproject lifecycle, from analysis through implementation and deployment.
• Insurance experience includes Personal Property Casualty and Commercial Automobile Product knowledge, Reinsurance for Commercial Property Casualty, Group and Life Insurance Systems, Auto Insurance and Crop Insurance.
• Experience in Guide wire Policy Center implementation.
• Experience using Elicitation techniques as Interviews, Brainstorming, JAD Sessions and Story Boards
• Experience in BusinessProcess analysis/mapping andre - engineering.
• Competent in Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
• Extensive experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• PROJECT INITIATION/PLANNING
• SCOPE MANAGEMENT
• BUDGET ESTIMATIONS
• SCHEDULING
• RESOURCE MANAGEMENT
• TASK MONITORING
• ISSUE ESCALATIONS
• PROJECT REPORTING
• ITIL - IT SERVICE MANAGEMENT
• RISK MANAGEMENT
• RELEASE MANAGEMENT
• Effectively coordinated with the Onsite, Offsite and Onshore teams during my projects.
• Experience in facilitating and leading multidisciplinary teams.
• Developed a file of ACORD Forms used as the standards in all Property and Casualty markets, for both Personal and Commercial Lines of Business.
• Assisted IT Project Management, Project Portfolio management (PPM) and Program management activities (PMO).
• Created project plan using tool like Microsoft Project and Serena Open Project for resources allocation, Budget and scheduling.
• Monitor and document project progress and success
• Coordinates multiple IT projects and ensures company resources are utilized appropriately.
• Identifies and analyzes systems requirements and defines project scope, requirements, and deliverables.
• Coordinates project activities and ensures all project phases are documented appropriately.
• Manage project personnel responsible for implementation of the project tasks
• Present and document interim results, cooperate with management, customers and steering committees, carry out reviews
• Hand over project results, draw up final project report.
• Developed user Acceptance test Plan
• Created User flow test cases for UAT
• Executed test cases and analyze results.
• Provided Test Summary reports, defect summary reports to client managers
• Have good experience in tools such as HP Service Manager 7.11, 9.3, SharePoint, Lotus, Notes, MEGA Advisor
• Have PeopleSoft Expense module implementations; and also document and report issues to management andPeopleSoftsupport center.
• Expertise in broad range of technologies, including business process tools such as Microsoft Project, Primavera, MS Access, MS Visio, technical assessment tools and various other tools such as MS Project, to create project deliverable designs, MS (word, Excel, Power-Point).
• Highly motivated, organized and results oriented with excellent interpersonal, communication and presentation skills with capability of adapting to new and fast changing technologies
• Comprehensive and experience in negotiating skills, people management, project implementation, time management, ability to prioritize and handle multiple tasks on a day-to-day basis.

TECHNICAL SKILLS:

Operating Systems: Windows 95/ 98/NT/XP/2000,Unix/ Linux, MacOS

Methodologies: Waterfall, Rational Unified Process (RUP), Agile,SCRUM

Programming/Script Languages: C, VB Script, PERL, HTML, JAVASCRIPT, XML

Databases: Oracle, My SQL, MS SQL Server, DB2 (QMF and SQL), IMS DB/DC (MFS), VSAM

Project Design and Architecture: Microsoft Visio, Rational Requisite Pro, Gliffy, Rational Rose.

Test Tools: Quick Test Professional (QTP), Load Runner, SOAP UI, Rational Robot

Defect Tools: Bugzilla, Quality Center, Rational Clear Quest, ITIL v3

Browsers: IE, Mozilla Firefox, Safari, Chrome

Other Tools: Putty, Toad, VMWare, MS Office Suite, MS Project, MS Share Point, CA Autosys Workload AutomationIBM Filenet, SharePoint, Rally

PROFESSIONAL EXPERIENCE:

Confidential, Lansing, MI

BUSINESS ANALYST /DATA ANALYST

Responsibilities:

• Improved productivity for Confidential mobile workers.
• Improved citizen access to license information and allow consumer to enter complaints online.
• Implemented a solution which has field office capability and real-time access to data from a mobile device.
• Role and responsibilities:
• Worked closely with the Project Manager to plan how the work can be broken down into logical components to facilitate focused and efficient Requirements Gathering.
• Conducted brain-storming sessions with business units on their assumptions of how they will successfully execute their plans.
• Performed feasibility study and risk analysis to identify the most critical requirements from the user's perspective.
• Conducted one-on-one meetings with the project SMEs (in person or by phone) to gather the requirements.
• Conducted analysis sessions to capture business processes.
• Streamlined licensing and inspection business processes across the agency.
• Created documents for concerned resources on the use and administration of the new system.
• Coordinated activities across department and cross-agency teams
• Elicited requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Identified gaps and made recommendations on larger organizational issues.
• Assisted the Product Owner with recognizing potential impacts on other areas of the business based on broader business knowledge.
• Acted as a bridge between technology-focused developers and business-focused clients.
• Evaluated mission critical information from multiple sources, reconciled conflicts, decomposed high-level information into details, abstracted up from low-level information to a general understanding, and distinguished user requests from the underlying true needs.
• Communicated proactively and collaborated with customers to analyze information needs and functional requirements.
• Utilized experience in using enterprise-wide requirements definition and management systems and methodologies.
• Successfully engaged in multiple initiatives independently with users to define concepts and under direction of project managers
• Communicated with a diverse group, executives, managers, vendors and subject matter experts.
• Developed requirement traceability matrix (RTM) to map with the To-Be Analysis document, using natural language.
• Createdteststrategy,testplan,testcases,testand defect reports, and requirements traceability matrix
• Collaborated with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Involved in project planning and scheduling milestones with clear identification of costs and time frame.
• Compiled project status reports, coordinated project schedules, managed project meetings, and identified and resolved technical problems
• Conducted weekly Executive Project Reporting Rollup Review vendor project plan and other deliverables.
• As part of PPM, Involved in Resource Management, Change Control, Financial management and Risk management activities.
• Prepared and monitored project management and program management metrics(PMO)
• Designed and develop data warehouse using the identity management database as a base for the Identity Management Data Quality teamusing SQL packages, stored procedures and functions.
• Worked as a database administrator in while managing and maintaining the internal identity management data quality database
• Worked with Tableau to create a weekly dashboard of areas of concern or interest within the group
• Performed cleansing and data analysis with PL/SQL, MS Excel and MS Access using complex functions, macros and some VBA coding and PowerPivot
• Technical environment is Tableau, Oracle, MS Excel, MS Access, PL/SQL, Suse Linux and Windows Server 2008.

Environment: Windows XP, QTP, J2EE, Oracle, IBM Web Sphere, SQL Developer, SOAP UI, Mainframes MS- Visio, MS-Office, TortoiseSVN, SharePoint, BMC Remedy, Change-point

Confidential, BLOOMINGTON, IL

BUSINESS ANALYST

Responsibilities:

• Coordinates project activities and ensures all project phases are documented appropriately.
• Manage project personnel responsible for implementation of the project tasks
• Monitor project progress and success
• Understanding, articulating and analyzing business requirements from user interviews and forecasting.
• Conducting joint requirements planning sessions as a facilitator to gather requirements from the business area.
• Had numerous JAD sessions with technical, Agents, Service and Business to finalize Product Requirements Specifications, System Requirements Specifications, Traceability Matrix, user interface and Use Case Specifications.
• Developed strategic partnerships with the business unit to develop a solid knowledge base of the business line, including the business plan, products, and process and revenue streams.
• Analyzing and implementing a new outline based on the requirements with Agile Methodology.
• Providing recommendations for making the projects more beneficial to improve the throughput of the business.
• Worked on writing functional specification for the content and reusability module.
• Work extensively on detailed system analysis, design and development of the system lifecycle.
• Prepared Test Strategy and Test Plan Documents.
• Distributed and assigned tasks to the team members.
• Prepared Functional Test Cases from requirements document.
• Worked on Test Data Setup for all complex business Test cases.
• Worked on Change Requests and updated Existing Test cases and conditions based on that.
• Followed software testing life cycle (STLC) to perform various kinds of testing such as Functional, Regression, System, Exploratory, Compatibility and Ad-hoc testing.
• Created and executed regression test cases that complement phase wise development of entire system.
• Driving requirements gathering workshops with the SMEs for a single global claims platform for Personal Lines Property and Casualty Insurance.
• Identify and implement business critical technical solutions to support the electronic data interchange (EDI, XML, flat-file, etc) between customers, carriers and our host applications in a fast-paced
• Defined, scoped and produced business requirements and policy-writing solutions to Property/Casualty/Personal and Commercial Lines.
• Developed data mapping specifications to support a new front end application to quote and bind Commercial Property, General Liability, Inland Marine and BOP lines of business which interfaced with the rating engine, the policy management system, and several policy inquiry queues.
• Maintained user interface screens for commercial lines, property & casualty automated policy issuance system, including making updates including rate changes and statistical reporting elements to underlying data tables.
• Responsible for the development of a Data Warehouse for personal lines property and casualty insurance.
• Created automated regression test cases using QTP.
• Created Test Metrics and Defect reports for management
• Performed Sanity Testing n UAT Environment to ensure build readiness as a part of initial build verification.

Confidential

RELEASE COORDINATOR

Responsibilities:

• Support the release manager role in carrying out activities that have been delegated to the release coordinator role.
• Maintain ongoing information concerning all releases throughout the release, closure of release records, and tracking of releases thought the stages of service lifecycle.
• Monitors the Forward schedule of change (FSC) and communicates content to the release team.
• Maintain Release schedule.
• Analyzes the process to identify bottlenecks and develops opportunities for improving thought compiling data against established process key performance indicator (KPI)
• Produces report by release type and also for emergency releases.
• Works with Release communication resource to create appropriate communication for all stakeholders regarding releases.
• Coordinates all activities of Release Management process thought out the release life cycle.
• Provides administrative support to the release manager and the process (e.g. scheduling meeting, logistics, sending out notification of meeting)
• Maintain process and procedure configuration Item Inventory
• Create and maintain dependencies, risk, and Issue for a Release.
• Tracks external dependencies to Release, and communicates any impact to the release team.
• Create Release Exception request flow
• Create Release impact board process document (RIB) & flow, and freeze date approval aligned to ICP
• Create Release Complexity Matrix to find complexity of release project
• Involved in Release plan calculator, calendar, on minor (Monthly) and major basis (quarterly)
• Worked and managed onboarding documents for DC-8 Release Team

Confidential

BUSINES QUALITY ANALYST (Lead)

Responsibilities:

• Created Capacity Management Information System (CMIS) requirements in compliance with ITIL process
• Worked on Business Volume matrix (BVM) repository for reviewing and finalizing the requirement, job aid and work instruction.
• Delivered business process models and derived process Improvement initiatives that meet IT application requirement process.
• Worked effectively with Business Partners and Information Technology professionals
• Coordinated cross-functional process development and identified opportunities to improve processes.
• Knowledge of Web Sphere Application Server Implementation, Support and Performance (monitoring BMC tool) on virtual and physical servers.
• Be the liaison between the business units, technology teams and support teams.
• Created Test Strategy and test plan documents
• Created test cases and test data
• Performed Test Execution and Defect Tracking.

Confidential

BUSINESS SYSTEM ANALYST

Responsibilities:

• Created enforcement and governance around Problem and Knowledge processes
• Validate and finalize testCases with business team and got approval prior to thetestexecution cycle start.
• Integrate with other processes such as Event, Incident, Change and Release
• Move towards Problem Management to prevent incident from happening, and to minimize the impact of Incident that cannot be prevent.
• Improve how Change Management is associated with problem procedures
• Ensure that requirements for Problem and Knowledge tooling meet the needs of the process
• The objective of this project was to build/update process, policy, procedure, guidance, governance, job aids as defined by Confidential ITIL framework. The major objectives of this project were:
• Created enforcement and governance around Incident and Event processes
• Move towards Events to proactively prevent Incidents
• Improve the ability to manage Problem and Known error better by solving problem in early phase.
• Ensure that requirements for Event, Incident, and Request tooling meet the needs of the process
• Integration with other processes as Knowledge, Problem, Change and Release

Environment: Windows XP, QTP, J2EE, Oracle, IBM Web Sphere, SQL Developer, MS- Visio, MS-Office, Lotus Notes, SharePoint, Service Manger 7.11 and 9.3, BVM, Complexity Matrix calculator (Homegrown)

Confidential, LOS ANGELES, CA

Sr.BUSINESS ANALYST

Responsibilities:

• Coordinated IT projects and ensures company resources are utilized appropriately.
• Compiled project status reports, coordinates project schedules, manages project meetings, and identifies and resolves technical problems.
• Identified and analyzes systems requirements and defines project scope, requirements, and deliverables.
• Coordinated project activities and ensures all project phases are documented appropriately
• Conducted Requirements Clarification Sessions with concerned project members to clarify requirements.
• Worked on Policy Submissions, Policy Changes, Policy Renewals, Rewrites and Reinstatements Functionalities
• Scheduled and conductedJAD (Joint Application Development)sessions for analyzing and documenting requirements.
• Used the guidelines and artifacts of theRational Unified Process(RUP) to strategize the Implementation of Rational Unified Process effort in different iterations and phases of theSoftware Development Life Cycle.
• Carried outAS-IS and TO-BE Analysisto showcase the improvements in business processes.
• Worked as an interface between the users and the different teams involved in the application development for better understanding of the business and IT processes.
• Followed theUML based MethodsusingRational Roseto create Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• UsedRequisite pro to input all the data elements, Use cases, and UI specifications.
• PreparedBusiness Process Modelsthat includes modeling of all the activities of the business from the conceptual to procedural view.
• Aided management in standardizing web applications by preparingGUI standardsand recommending alternative strategic solutions incorporated in a phased and iterative manner.
• Involved in project status meetings, QA review meeting, and Defect Status Meeting.
• Prepared Test Strategy and Test plan documents.
• Worked for multiple Sprints in Agile Methodology.
• Written Test conditions based on Requirements.
• Created positive and negative Functional Integration test cases by analyzing requirements and test conditions.
• Worked on Test Data Setup, created data as per test case requirements.
• Interacted with Business Partners in Reviews and User Acceptance Testing.
• Created and Reporting Bugs, involved in every phase of Bug Life Cycle.
• Escalation of Critical problems / issues during Testing and reporting them in JIRA.
• Prepared Final Test reports containing test steps and snapshots of execution

Environment: UML, RUP, Microsoft Office Suite, Microsoft Visio, Unix, Documentum, Windows NT/XP, Oracle, SQL, SQL Server, Sybase, VBScript, C#. DOORS, C++, NET, ASP.NET, COBOL, JCL, Business Objects

Confidential, HOUSTON, TX

BUSINESS ANALYST

Responsibilities:

• Interacted with various Stakeholders in gathering and analyzing requirements.
• Liaison between the business line, operations, and the Project Technical Team throughout the project cycle at the delivery level.
• Worked on PeopleSoftHCM v. 9.1 changed requirements to v. 9.2 as the Payroll Functional to be converted.
• Prepared Business Specifications, Functional Specifications, and Requirement Traceability Matrices and UML diagrams.
• Applied the concepts of Business Process Engineering (BPE) and Business Process Reengineering (BPR) to enhance the auditing process.
• Extensively used Microsoft SharePoint to for document management purpose.
• Participated in Technical design walk-through to ensure they meet stakeholders’ expectations.
• Preparing Screen Mockups and Demo presentations for the application.
• Gap Analysis, Scoping and Estimation documentation.
• Responsible for ensuring successful completion of User Acceptance Testing (UAT) to the complete satisfaction of the clients.
• Preparing Test Scripts, Test conditions, Test Scenarios.
• Documenting the Test Cases using Software Requirement Specification and Design documents.
• Performed various black box testing methodologies such as System Testing, Regression Testing.
• Performed Defect Creation, reporting and escalation
• Consolidate Test Reports

Environment: Peoplesoft, Sharepoint, Microsoft Office Suite, MS Visio, Java, C, Windows NT, JavaScript, UNIX, HTML, Oracle, SQL, UML, RUP, Mercury Quality Center.

Confidential, MINNEAPOLIS, MN

BUSINESS ANALYST

Responsibilities:

• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Thoroughly studied the requirements for the process re-engineering.
• Prepared BRD’s after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Developed UML Use Cases using and developed a detailed project plan with emphasis on deliverables.
• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation.
• Worked on Requirement Change Management System.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them.
• Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion using Microsoft Project.
• Prepared graphical depictions of Use Cases, Use Case Diagrams and Activity Diagrams using Microsoft Visio.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules.

Environment: Mainframes, COBOL, JCL, Db2, Oracle, SQL, Java, J2EE, SOAP, Rose, MS Word, MS PowerPoint, MS Excel, MS Visio.