SUMMARY:

• Self - motivated, customer focused versatile Information Technology Delivery Management professional with almost 13 years of experience in successfully leading key business and technology initiatives including enterprise level IT Projects/Programs and Service Management.
• Proven track record in managing multiple medium to large-sized Application development, Business Intelligence, Tools upgrade and Implementation projects from initiation to successful completion. Managed projects with agile, waterfall and combination of Agile/Waterfall methodologies.
• Release planning, build release & scrum/iteration plans, communicating with Product team and in building/adjusting future sprints, retrospective planning, conducting demonstrations, identifying & removing impediments, sprint development & tracking.
• Managing & overseeing multiple projects simultaneously across all project phases. Strong expertise in defining Project Management processes, change management processes, templates, metrics for the organizations by working collaboratively with the PMO group.
• Working with the Global PMO group in setting up quantitative thresholds for each PM metric and tracking the following metrics for every project in the Account/Portfolio: Release Burndown, Sprint Burndown, Team satisfaction, Value per Sprint, Planned Value (PV)/Budget at Completion (BAC), Earned Value (EV), Actual Cost (AC), Schedule Variance (SV), Cost Variance (CV), Estimate at Completion (EAC), Variance at Completion (VAC), Resource Utilization %, Operational Index (OI) ratio, Change requests to scope of work, Quality Metrics (Defect Density, Defect Age, Defect Slippage, Defect Resolution Rate, Defect Rejection ratio), Direct Cost Margin (DCM), Customer Satisfaction Survey rating, etc.
• Solid track record in client relationship, business management and project delivery. Works well in challenging, fast-paced, high-stress and deadline-oriented environments. Working at ease with all levels in the Organization.
• Extensively managed and worked on projects related to Insurance domain (P&C). Strong knowledge and expertise on Insurance (P&C) domain.

TECHNICAL SKILLS:

Management Tools: MS-Project, PDW, Performa (linking to EPMO server), GRM-Novient (Global Resource Management), Visio, Rally, Clarity, RUP, ManageNow, Footprints, Cherwell, JIRA, Quality Center, HP Service Manager, Primavera, TFS, Sharepoint, Lotus Notes

Frameworks/Processes/ Methodologies: RUP, Agile, Iterative Development, Waterfall, Service Level Framework

Technologies: Java, .NET, Mainframes, PEGA, Cold Fusion, SAP FS-CD, Business Intelligence (SAP BO, Informatica PowerCenter, Tableau), PeopleSoft (HR & Financial)

Business Intelligence Tools: SAP Business Objects Enterprise 4.1/4.0/3.1/R2, Crystal Reports 2013/2011/2008 , SAP BO Dashboards 4.1/4.0, Tableau 8/7, Xcelsius 2008, Informatica PowerCenter 9.5/9.1, SAP BODS

Databases: Oracle, DB2, SQL Server, MS-Access

Languages: SQL, HTML, XML, COBOL, CICS, JCL, Easytrieve, Intertest and Expeditor

Protocols: TCP/IP, SFTP, FTP, TELNET, HTTP, SSL, SSH

Operating Systems: UNIX (Sun Solaris), HP-UX, AIX, Red Hat Enterprise Linux, Windows Server 2012/2008/2003/2000

PROFESSIONAL EXPERIENCE:

Confidential, Madison, WI

BI Project Manager

Responsibilities:

• As the BI Project Manager, led and managed MAPSS project’s implementation for designing, developing and implementing various KPI metrics measures for WisDOT. This project is a high-profile project with Dashboards specifically reviewed and signed-off by WisDOT Secretary and his office. These dashboards are available on the WisDOT internet for general public of State of Wisconsin. Received appreciations from DOT Secretary and State Exec Office and BITS management.

Environment: Enterprise Data Warehouse (EDW), SAP Business Objects (BO), Informatica PowerCenter (ETL), Tableau, Ms-Project, Visio, Footprints, Cherwell, Agile/Waterfall.

Confidential

BI Project Manager

Responsibilities:

• Led and managed STAR HR & Financial BI reporting project. There were 900+ existing reports created using integrated data of some DOT applications and DOT HR & Financial systems. As part of the STAR program, State of WI has done an enterprise wide implementation of PeopleSoft to replace all state agencies’ HR & Financial systems. DOT had to work with DOA counterparts in bringing the PeopleSoft data into DOT Enterprise Data Warehouse (EDW) so to integrate this data with other DOT Applications’ data and redesign, recreate and deliver BI HR & Financial reports in phases. This was a very challenging project as it involved multiple teams (Business & Technical) across State agencies.

Environment: Enterprise Data Warehouse (EDW), SAP Business Objects (BO), Informatica PowerCenter (ETL), PeopleSoft, PSQuery, Tableau, Ms-Project, Visio, Footprints, Cherwell, Agile/Waterfall.

Confidential

BI Project Manager

Responsibilities:

• As the BI Project Manager, led DTSD Data Warehouse Program in building a new Data Warehousing and comprehensive BI Reporting solution of their 20+ IT Source systems. This program is currently on-going where we initially carried out a Planning project in proposing a recommendation plan for bringing in their 20+ source systems into the EDW. As part of the planning project, I have conducted various customer interviews, workgroup sessions in identifying and gathering Business BI Reporting requirements on a high-level. Recommended plan for iterative approach of implementation of source systems for the identified KPIs and BI Analytical reports. Also recommended high-level architecture design, list of identified source systems, identified and recommended KPIs, a recommended order and approach of implementation, project roles and responsibilitiesSo far 10 source systems are brought into EDW. Received appreciations from DTSD leadership and BITS management.

Environment: Enterprise Data Warehouse (EDW), SAP Business Objects (BO), Informatica PowerCenter (ETL), Tableau, Ms-Project, Visio, Footprints, Cherwell, Agile/Waterfall.

Confidential

BI Project Manager

Responsibilities:

• As a Project Manager, led, managed and implemented the migration of Business Objects project from 3.1 to 4.1 platform. Worked with SAP sales & Account Executive in BO license restructuring. Had to plan meticulously as the new 4.1 server resides in DET ‘Accounts’ domain and 3.1 server resides on DOT ‘AD’ domain. DOT has 800+ Business objects users across multiple location and there only couple minor issues after the upgrade that were resolved on the very same day. Received greater appreciations from whole DOT management for planning and implementing this upgrade smoothly and successfully.

Environment: Enterprise Data Warehouse (EDW), SAP Business Objects (BO), Informatica PowerCenter (ETL), Tableau, Ms-Project, Visio, Footprints, Cherwell, Agile/Waterfall.

Confidential, Bloomington, IL

Project Manager

Environment: JAVA, Mainframes, Oracle, DB2, Jira, Sharepoint, Web Portal, Agile, Scrum, Sprint

Responsibilities:

• Received customer satisfaction rating of 5/5 for quality and timely project deliverables.

Confidential, Los Angeles, CA

Project Manager (Application Development) & Domain Architect

Environment: SAP FS-CD, Java, PEGA, .NET, Mainframes, Informatica PowerCenter, SAP Business Objects, Oracle, DB2, Quality Center, Sharepoint, Agile, Scrum, Sprint

Responsibilities:

• Peachtree Cross-Platform Financial Testing dealt with the end-to-end Finance data flow testing of 14 SBS IT applications that are either modified or re-designed in Farmers IT platform. In the overall end-to-end Finance data flow perspective, validations by Finance Business are done at every entry and exit gates in ensuring that there is no data loss (dollar loss) across these 14 IT applications. To accomplish this testing, I had to work with the allocated project team members (Technical & Business) from all these 14 application teams to plan, design & execute a test strategy in running the corresponding IT processes for various test scenarios within a stipulated financial close periods for Finance Business users to do checks and balances at every application entry & exit points for each close period.
• This project was the last project of the overall Peachtree program, which concluded the overall program as a success. This project was accomplished in 3 releases with multiple end-to-end testing iterations in each release. All releases received a customer satisfaction survey (CSS) rating of 5/5 and also received appreciations from Farmers CIO. I had to get stakeholders at all levels involved to identify & resolve issues, mitigate risks and have the project tasks progress as expected because of the criticality and dependency of multiple IT teams.

Confidential

Project Manager (Application Development) & Domain Architect

Environment: SAP FS-CD, Mainframes, Informatica PowerCenter, SAP Business Objects, Oracle, DB2, Quality Center, Sharepoint, Agile, Scrum, Sprint

Responsibilities:

• Peachtree Accounts Receivables System (ARS) is a billing system in SBS and as part of this development project; ARS was redesigned (leveraged some of the existing functionality) and developed to align in Farmers Enterprise IT Architecture. This ARS system was built to provide the end-to-end billing functionality like invoicing, invoicing schedules per payment plan, receivables, notice of cancellations, non-pay, dunning levels, earned premium letters (EP1, EP2), small dollar write-offs, collections, mailing invoices/notices/letters, late fees, fee reversals, etc. Various ARS Billing reports were designed, built and delivered per business user specifications.
• This project was very critical because of the integration of this system with other systems. This project was successfully delivered using Agile project management methodology. As a Scrum Master, I have led & managed the team for successful project delivery iteratively in multiple releases/sprints within the allocated budget and schedule with the least defect slippage among all the projects in the Peachtree program. This project received customer satisfaction survey (CSS) rating of 5/5 and also received appreciations from steering committee leadership, customers, other project stakeholders and organizations PMO group for successfully planning and managing the project.

Confidential

Project Manager (Application Development) & Domain Architect

Environment: Java, Mainframes, Oracle, DB2, Quality Center, Sharepoint, Waterfall

Responsibilities:

• This project was very critical because of the impact to most of the IT Systems/Applications. This project was successfully delivered using Waterfall project management methodology. As a project manager, I have successfully conducted the JAD sessions to gather business requirements, finalized scope, laid out a detailed plan with project tasks, duration & milestones, assigned & managed resource allocations, defined and managed the project critical path
• Identified the risks and create an effective mitigation plan, tracked the project tasks for completion for timely and quality deliverables, coordinated with multiple dependent teams to identify, build & test the integration components, conducted UAT one-on-one sessions with business and gained sign-offs, defect triaging, reported daily & weekly status to project stakeholders and steering committee. This project was delivered successfully within budget and schedule and received great appreciations and higher customer satisfaction ratings from all levels.

Confidential

Project Manager (Application Development) & Domain Architect

Environment: SAP FS-CD, Java, Mainframes, Oracle, DB2, Quality Center, SharePoint, Waterfall

Responsibilities:

• As a Project Manager, I have successfully led, planned and managed the delivery of quality project deliverables within budget & schedule. Successfully coordinated with multiple dependent teams, kept the team focused, ensured that the team follow the standards & best practices, timely communication of issues, coordinated at all level for issues resolution, mitigated risks timely, mentored team. Received higher customer satisfaction ratings and appreciations from Business and leadership teams.

Confidential

Test Manager (Application Development) & Domain Architect

Responsibilities:

Environment: SAP FS-CD, Java, Mainframes, Oracle, DB2, Quality Center, SharePoint, Waterfall

• After the Farmers All-lines Billing system was implemented and which replaced the legacy third-party billing systems Standard Billing and Easypay (whose year maintenance costs were high), all the Standard Billing and Easypay policies are mass converted into FAB policies. Thorough testing had to be done in ensuring that all policies are successfully converted into the new FAB billing system and also able to successfully perform subsequent policy and billing transactions on those policies.
• As a Test Manager, I have led and managed this project with exceptional quality as it’s a billing system dealing with dollar amounts and had absolutely no margin for error. Received highest customer satisfaction ratings and appreciations from Business and leadership teams.

Confidential

Project Manager (Application Development) & Domain SME

Environment: Java, .NET, AS400 (COBOL 400, CL), Mainframes (CICS, COBOL, DB2, VSAM, JCL, Ezytrieve, REXX), Oracle, DB2, Waterfall

Responsibilities:

• This project successfully built MAXX (thin & thick clients), a common insurance system for all Confidential counterparts in Europe & UK. MAXX was also built to store screen layout, design parameters, language packs in database table of tables so that the Product Factory module can auto-generate the application front-end screens and display them in the language chosen from the application drop-down. In most Confidential counterparts in Europe, the application front-end screens, and information on those screens should read in their regional language. This was one of the complex and challenging projects to accomplish and deliver. As a project manager, I have successfully led and managed the team in completing this project within time and budget. Received appreciations from Confidential Global CIO and Confidential EMEA Head for successfully delivering this project.

Confidential, Erie, PA

Project Lead (Application Development) & Lead Developer & Domain SME

Environment: Mainframes (CICS, COBOL, DB2, VSAM, JCL, Ezytrieve, REXX), DB2, MS-Project, Mercury Test Director, Waterfall

Responsibilities:

• Successfully delivered multiple projects, tasks with minimal or no issues. Regarded as one of the key persons in the team both to do lead the team effectively and also perform quality development, testing and reviews, for timely quality deliverables.

Confidential, Nashville, TN

Senior Programmer Analyst/Developer

Environment: Mainframes, DB2, File-AID, JCL/Proc, Xpeditor, COBOL, CICS, Endevor, Revine, COOL: Gen, PASCAL, Mercury Test Director, Waterfall

Responsibilities:

• Succesfully worked on enhancement tasks starting from requirements gathering thru’ post-implementation support. Followed SDLC processes, best practices and standards in creating all project artifacts at every phase and delivered the assigned tasks with quality. Carried out extensive design, code and test reviews. Assisted in UAT.