Senior Manager

SUMMARY:

Senior Manager with over 16 years in the IT industry. Has vast experience leading projects of various sizes with several end to end implementations. Self - starter with analytical and innovative mindset. Consistently achieved aggressive goals. Worked with top tier clients - Confidential, Confidential, Confidential, Confidential, others.
14 years of hands on experience in designing, developing, shipping, and supporting enterprise solutions.
5 years’ experience in Program Management / Project Management. SDLCs: Agile, Waterfall, mixed
Budgeting and cost management, delivered projects on schedule and within budget.
Managed Estimation, Budgeting, Scheduling and phased releases.
Experience managing Key Stakeholders, working with cross functional teams, creating leadership reports
Handled customer communication with over 4000 end users.
Cloud implementations: BI Solutions, SharePoint, Dynamics AX and CRM, Reporting solutions.
6 years of Business Analyst experience
Requirement Gathering, Functional Analysis, UI Design, Process Flows, Use Cases, JAD.
Data analysis: Data mapping, cleansing, de-duplication analysis, data quality.
Integration: architecture design, Data transformation and cross system mapping.
Architecture: Cloud, BI, CRM, data archival, Globalization and Localization.
Partnered with Confidential to architect and present at Conferences on Dynamics CRM and cloud strategies.
Over 4+ years with Dynamics CRM, 8+ years with Siebel CRM solutions, 6 years in Confidential Stack.
Process improvements in forecasting and planning, Rebranding, online presence.
Created tools for Delivery Unit Performance Metrics, SDLC Project Audits and Analysis
End-to-end implementation experience of enterprise scale Siebel CRM projects with over 10,000 users.
Managed multiple projects simultaneously with multiple clients, built PMO management tools.
6+ years working directly with senior / C-level leadership.

TECHNICAL SKILLS:

CRM/ERP: Dynamics CRM 2013/2011/3.0, Dynamics AX 2009, Siebel 7.x, 2k, 99, 98Dynamics CRM Online 2011, 2013

Cloud: Azure IAAS, PAAS, SAAS, Windows Server Hyper-V management

BI: Confidential stack, BI solutions, SSRS, SSIS, Power BI

Telecom: Speech IVR functional design, Call Center Technologies

Web & other: Familiar with HTML5, C # .Net, MVC, Entity Framework, Bootstrap, Angular JS

Reporting: Siebel analytics, Actuate Reports (v 3, 5), Crystal Reports

Database: SQL Server 2014/2012/2008/2005, SSRS, Oracle, DB2

Collaboration: SharePoint 2013/2010, SharePoint Online

Tools: MS Office, Project, Visio, TFS, TFS online, SharePoint

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

Project Managed multiple large scale BI projects, trained PMs, setup teams and processes for rapid turnaround
Architected and managed - unified BI Platforms management application with Responsive and Adaptive design
IAAS, SAAS: Architected and presented on Confidential Azure Cloud based POCs in conferences.
Strategy development for Combined Engineering, One Engineering, Cloud adoption, presented in webinars and conferences
Invented One Engineering™

Confidential

Responsibilities:

Managed replication of a suite of integrated CRM, ERP and reporting applications across private cloud environments
Managed Technical delivery for Dynamics CRM, Dynamics AX, Integration and Reporting applications
Managed end-to-end MS SharePoint implementations
Managed Office 365 implementation and migration
Managed Infrastructure Support teams (Hosted and Azure)

Confidential

Responsibilities:

Set up Innovation practice for an IT company, Incubation plans
Managed company-wide workshops for innovation
Market Research on emerging markets
Marketing - Rebranding, online marketing, collaterals
Field Sales, CRM, Sales Process Improvements in forecasting and planning, lead qualification
Delivery unit performance metrics measurement
SDLC compliance measurement, Project Audits
Account Management, Partner/Vendor Management

Confidential

Responsibilities:

Operations support for Confidential Online Services - Exchange,

Confidential

Responsibilities:

Infrastructure and Application Support for CRM applications on hosted Windows Server farms.
Operations Support for Siebel CRM and Analytics, Primus
Data Analysis, ETL, performance monitoring

Confidential

Responsibilities:

Business Analysis and Functional Design for various applications
Designed Speech IVR solutions, Siebel and Dynamics CRM solutions
Requirement analysis, Functional Requirements documentation
Use Case documentation, JAD sessions, Gap analysis
UI Design, Data Design, Integration design, Initial bulk data loads
Technical Architecture and design, integration solutions

Confidential

Responsibilities:

Technical Design, Configuration, development and testing of

Confidential

Responsibilities:

Quality Coordination - Test planning and execution
Development and testing of crystal reports, actuate reports.

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