SUMMARY:

• 20 years demonstrated history of successful business analyst and ERP implementation
• Strong management and customer relationship building skills
• Possess excellent communicational and interpersonal abilities.
• Handled and provided solutions for difficult and challenging projects
• Highly committed towards priority and large and small scale projects
• Assisted management team in providing business solutions
• Proficient in ERP, OE, GL, AR, AP, Purchasing, Distribution software
• Capable of handling large teams and motivating the team towards target s
• Proficient at multi - tasking projects and Functional, Non-Functional, and Regression testing

TECHNICAL SKILLS:

Hardware Platforms: IBM AS/400, ISeries, System 38/36, Windows 7/NT/2000/XP

Software Packages: Confidential, Friedman & Associates (HFA), BPCS, JDE OneWorld, DMS-Dairy Management systems, Vertex, EDI, Sage 100, Salesforce, Professional Sales Automation (PSA)

Databases: MS Access, SQL, DB2

GUI/Tools: Microsoft Office (Access, Word, Excel and PowerPoint), MS Project, Visio

PROFESSIONAL EXPERIENCE:

Confidential - CA

Sr Business Analyst

Responsibilities:

• Provide helpdesk support for ERP and MES system (Apriso - Flexnet )
• Support and documentation for Baan ERP Implementation.
• Data extract and format files layouts for implementation.
• Created and transform reports using MS SQL and internal reporting tool.
• Implementation from SAP to BaaN software package
• Support and Design Crystal Reports

Confidential - CA

Client Advisor / Project Manager

Responsibilities:

• Manager of vendor contractors for Federal Non- Profit program
• Internal support sales staff and documentation for ERP Implementation.
• Identify & develop customized sales & cost savings plans that address companies barriers for growth.
• Created and Standardized internal documents.
• Performed Functional, Non-Functional regression testing
• Confidential successfully bills for my expertise at $ an hour depending project scope, time required & ROI.
• Survey of my consulting services implemented: Cost Savings = $1.34 million, New Investment = $655k.

Confidential

Sr. Business Analyst

Responsibilities:

• Implementer of Professional Sales Automation software project ( Financial Force)
• Support sales staff and documentation for software packages.
• Develop ERP implementation approach and strategy for clients
• Analyze business requirements and configure Sage Software system
• Successfully supported multiple complex projects
• Trained users on ERP system configurations and applications
• Develop action plans & implement employee development
• Exposure to Agile development methodology

Confidential - Costa Mesa, CA

Business Analyst

Responsibilities:

• Review, analyzes, and evaluates information technology systems operations related to Credit Bureaus.
• Created flow charts and spreadsheets documenting process flow and procedures.
• Mapped 3rd party vendor files into main software package files.
• Collaborated with management and team members to create new consumer credit automated programs.
• Standardized specs & negotiated nationally for Mat. Handling equip, which cut the cost per lift by 12%.

Confidential - Franklin Park, IL

Sr Business Analyst

Responsibilities:

• Provided on/off -site ERP tier 2 or 3 software support to nationwide end-users.
• Supported helpdesk services 24-7 with high efficiency and 100% customer satisfaction rating.
• Installed and implemented 15 ERP Dairy software packages in 4 years
• Dairy implementation resulted 10% reduction cost per plant.
• Demonstrate strong customer focus and ability to communicate with multiple levels of the organization.
• Communicates technical information to both technical and non-technical personnel.
• Participated in approvals of development and test team deliverables.
• Supported third part interfaces, data conversion, and ad hoc reports using SQL.
• Participated in Order to Cash of users and new team members.
• Provided OneWorld (version 7.00) helpdesk support for end users.
• Tracked and monitored project inter-dependencies, and update project MS project plans.
• Tracked and resolved issues throughout the development life cycle.
• Coordinate with multiple development groups in order to meet client expectations and the project's ultimate goal.
• Created both test plans and individual test cases scripts from requirements.
• Trained users on PO applications and how to resolve PO issues.
• Work directly with corporate business units, plant engineers to configure, inventories, and vendor quotes.
• Worked with users to resolve PO issues; such as lead time issues and out of balance PO’s.
• Provided monthly support to end-users for P.O. month-end close issues.
• Worked with users to read and understand PO variance reports. Also Created PO ad-hoc reports using SQL.
• Performed Functional, Non-Functional, and Regression testing

Confidential - Northbrook, IL

Sr. Business Analyst / Project Lead

Responsibilities:

• Integrated third party logistics software into warehouse operations resulted in 10% efficiency optimization.
• Project Lead on the Re-engineering team that defined business requirements and vision for project phases.
• Worked with Cross-channel integration team to create patented retail POS terminals software.
• Implemented supply chain redesign and enhanced logistic optimization for warehouse operations.
• Manage the overall full life-cycle development of custom and AS/400 interface applications
• Managed 3 direct reports and 20 indirect reports based on project initiatives and scope.
• Designed and coded custom Tax Compliance system using Vertex software.
• Designed Office Supply Inventory System for local management of supplies with interfaces to financial systems.
• Participated in departmental technical team code review and project estimation review.
• Developed and managed schedule to meet project timelines and delivery dates.
• Responsible for client requirement deliverables and managing customer expectations across multiple IT depts.

Confidential - Deerfield, IL

Project Lead

Responsibilities:

• Project Lead for the implementation of an ERP warehouse and distribution systems that included.
• Project management for a team of 10 analyst and programmers.
• Managed Data conversion/integration/integrity team.
• Provided Analysis, Design and Custom modification development in assemble-to-order manufacturing environment. .
• Served as temporary QA Manager that provided Pre-Sales and second-level product support.
• Trained new users on ERP system that included PO setup and processing at multiple sites.
• Made custom modifications to PO system to add additional calculations to PO Date.
• Performed Functional, Non-Functional, and Regression testing
• Part time consultant.

Confidential

Sr. Business Analyst - Deerfield, IL

Responsibilities:

• Implemented store route designs which supported multiple stops per route and cross docks.
• Sr. Business Analyst for the ERP implementation of warehouse and distribution systems.
• Project management for a team of 10 analyst and programmers.
• Provide Pre-Sales and second-level product support.

Confidential - Denver, CO

Project Lead

Responsibilities:

• Responsible for data conversion, integration, analysis, design and UAT.
• Created interfaces and custom software for application programs.
• This position required 75% travel on-site visits to 20 plus U.S. states.
• Provided JDE configuration and environment support for the clients and JDE software Installer
• Responsible for JDE user and documentation.
• Preformed Black and White box testing.