IMPLEMENTATION MANAGER Resume

SUMMARY:

Versatile, hands - on healthcare IT professional with proven experience in EHR facilitation, provider and nursing workflows, project management methodology, and leading software implementations nationwide. Excellent presentation skills including kick-off meetings and discovery meetings. Solutions-oriented expert that devises strategies, adheres to timelines, and effortlessly aligns multiple disciplines and departments for successful adoption of new technologies. Comfortably data-driven and tech-savvy, with regards to application enhancements to interfacing multiple systems.

TECHNICAL SKILLS:

SKILLS: JIRACONFLUENCE SHAREPOINT SMARTSHEET MS PROJECT MS OFFICE SUITE ADOBE CAPTIVATE SnagIt MS VISIO AGILE METHODOLOGY DATABASE & DOCUMENTATION MANAGEMENT CHANGE MANAGEMENT

WORK EXPERIENCE:

Confidential

IMPLEMENTATION MANAGER

Responsibilities:

Managed all project activities of multiple simultaneous new implementations, add-ons, and customizations. Adhered to $400 thousand to 1 million dollar budgets and timelines. Developed and mentored implementation consultants and project team members. Executed project scope, resources, forecast, and deliverables. Identified risks and escalated if applicable. Provided all internal and external status reporting to all stakeholders and ensured customer success by working with Sales, Operations, and Technical teams.

Confidential

LEAD CERNER TRAINER, PROJECT COORDINATOR

Responsibilities:

Facilitated and specialized workflows in both in Confidential t and out Confidential t settings, provided at the elbow support to physicians and nurses, created instructional guides and classes for interactive learning.

Confidential

CERNER CLINICAL APPLICATIONS & TECHNOLOGY EDUCATOR

Responsibilities:

Executed the deployment, support, and of the Cerner Powerchart software to successfully train nursing and provider staff. Evaluated nursing workflows and other ancillary departments. Streamlined material for Physician Champion e-learning and documentation. Daily maintenance of domain.

Confidential

Onsite application support analyst/project manager

Responsibilities:

Provided client with best practices consultation for immunization registry and disease surveillance software associated with product delivery. Usage of agile processes as well as JIRA to track bugs and create tickets. Served as liaison and project manager for state client. Deployed 3D barcoding for vaccine management and ensured all MU and HL7 objectives were followed and met.

Confidential

CLINICAL IMPLEMENTATION SPECIALIST

Responsibilities:

Carried out entire process by conducting SU classes with hands-on go-live support and guidance to nurses and physicians. Wrote use cases for system design changes and system change requests. Engaged all clinical staff in meeting all Meaningful Use core objectives. Developed implementation checklist to aid in the install process.

Confidential

Physician applications implementation trainer & software support

Responsibilities:

Chose as primary lead for dozens of installs of critical access hospitals (CAH) across the United States (80-90% travel) overseeing the and go-live process. Mastered all new and existing functionalities of the physician applications including Chartlink, CPOE, Physician Documentation, and Medication Reconciliation, Physician Problem List, and E-Scribe. Taught and coordinated all physician classes, documented install activity, and discussed in Confidential t hospital workflows to maximize system utilization.

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