SUMMARY:

• Accomplished Business Analyst committed to excellence in all endeavors. Undertakes complex assignments. Applies strong analytical skills to solve unique business challenges and enhance customer experience. Operates with a strong sense of urgency to meet tight deadlines.
• Passionate about business process definition, process improvement, detailed requirements definition, and workflow analysis. Over 15 years of business analysis experience with 10 years of consulting experience. Industries worked in include: Healthcare, Insurance, and Financial Services.
• Strong written and verbal communication skills
• Writes clearly and concisely; a storyteller
• Listens attentively; offers well thought - out solutions
• Solves problems; creative thinker
• Highly organized; unrelenting attention to detail
• Tenacious and self-motivated
• Self-manages projects; deadline driven
• Manages ambiguity

TECHNICAL SKILLS:

SKILLS: Agile and Waterfall Methodologies, Project Management, and Quality Assurance (QA) User Story, Use Case, Business Requirements (BRD), and Functional Specification (FSD) Documentation MS Project, Excel, PowerPoint, SharePoint, Visio, Visual Studio Forms Designer, and Word Balsamiq, Caretta Software, and Lucidchart Atlassian JIRA and Team Foundation Server (TFS)

WORK EXPERIENCE:

Confidential, Milwaukee, Wisconsin

Business Analyst / Self-Employed Independent Consultant

Responsibilities:

• Documented high level reporting use cases for Business Intelligence (BI) Global Semantic Layer project. Reporting requirements were documented as part of a high-level recommendation that was presented to senior management.
• Created survey and conducted interviews to gather information related to metrics and reporting needs for management and senior level executives.
• Consolidated metric information and reporting needs across key business areas.

Confidential, Schaumburg, Illinois

Business Analyst / Self-Employed Independent Consultant

Responsibilities:

• Documented functional business requirements for clinical care application. The application provided Mayo Clinic practitioners the ability to triage clinical calls. Streamlined process to assess specific Confidential t clinical symptoms and provide appropriate course of action.
• Documented user stories with acceptance criteria in an Agile environment.
• Reverse engineered existing business processes to support new business processes.
• Collaborated with business team members, developers, and quality assurance (QA) analysts.
• Facilitated discussions with business users to ensure a common understanding of requirements.
• Acted as liaison between business team members and developers.

Confidential, Confidential Park, Illinois

Business Systems Analyst / Self-Employed Independent Consultant

Responsibilities:

• Participated in the Testing phase of the Software Development Life Cycle (SDLC) to support the implementation of a customized vendor application.
• Developed user acceptance test protocol based on stated requirements.
• Tested standard functionality and documented defects.
• Reverse engineered standard reports and documented identified rules.
• Confirmed custom screen designs aligned with stated business requirements.
• Communicated design gaps to business team members.
• Gained comprehensive understanding of vendor application through self-study.

Confidential, Oakbrook Terrace, Illinois

Senior Business Analyst / IT Consultant

Responsibilities:

• Participated in all phases of the Software Development Life Cycle (SDLC) to support the delivery of custom software applications.
• Documented and presented business design solutions to leadership and technical teams.
• Documented business requirements (BRD) and functional specifications (FSD).
• Designed user interface (UI) screens to support business processes.
• Reverse engineered existing business processes to support new business processes.
• Assisted quality assurance (QA) team with test case creation and execution.

Confidential, Oakbrook Terrace, Illinois

Responsibilities:

• Documented detailed system specifications for internal badge and game management web-based application.

Confidential, Chicago, Illinois

Responsibilities:

• Defined reporting requirements for the United States Air Force housing project.
• Reverse engineered existing SharePoint financial database to generate quarterly Microsoft Word report.

Confidential, Chicago, Illinois

Responsibilities:

• Documented detailed system specifications for medical imaging shopper application. The application provided consumers with price information while selecting health care options.

Confidential, Oak Brook, Illinois

Responsibilities:

• Captured global project issues and deployment steps for new restaurant engagement portal.

Confidential, Chicago, Illinois

Responsibilities:

• Documented detailed system specifications for benefits management application. The application helped drive appropriate tests for the diagnosis and treatment of sleep apnea.

Confidential, Chattanooga, Tennessee

Responsibilities:

• Documented detailed system specifications for multi-factor authentication (MFA) when accessing the Confidential application.

Confidential, Itasca, Illinois

Responsibilities:

• Documented detailed system specifications for claims payment application.
• Created new user interface (UI) design and process flow for entire payment application.
• Lead and mentor to junior analyst.

Confidential, Chicago, Illinois

Responsibilities:

• Created new user interface (UI) design and process flow for accounts receivable module.
• Screen prototypes presented as proof of concept to replace existing mainframe application.

Confidential, River Grove, Illinois

Responsibilities:

• Facilitated and scribed high-level requirements for a retail and wholesale distributor of al materials.
• Automated the set-up of course materials for the upcoming school terms. Also automated the tracking and ordering of books and other miscellaneous materials. Existing process was all manual.

Confidential, Deerfield, Illinois

Responsibilities:

• Documented business design solutions and detailed system specifications for retirement plan administration application.
• Assisted quality assurance (QA) team with the creation of test cases.

Confidential, Chicago, Illinois

Senior Business Analyst

Responsibilities:

• Defined projects and business requirements for the Accounting, Insurance, Compliance, and Advanced Strategies departments.