SUMMARY:

• Energetic, innovative, and driven Project Manager accustomed to developing processes and policies for both technologically and operationally to improve turn - around times, revenue, functionality and customer experience in financial and pharmaceutical industries. Excellent follow-through to ensure Milestones and Timelines are met and Statements of Work (SOWs) and Service Level Agreements (SLAs) are adhered to. A career built on leading diverse teams both domestically and internationally on technology rollouts, system upgrades, migrations, product and tool development, rules and regulations, business requirements, presentations, reporting, tracking, scheduling and escalations. I am highly comfortable interacting with senior leadership, clients, third party vendors and other members of staff. A proven Project Manager and leader accustomed to navigating through large organizations and managing the inevitable challenges and changes that arise from working with global organizations. Proven skills in motivating teams at all hierarchical levels. Known for thinking “outside the box”.
• Leadership ~ Project Management ~ Relationship Management ~ Coordinating ~ Portfolio Management ~ Resource Management and Allocation ~ Enterprise Asset Management ~ Reporting ~ Business Intelligence ~ ~ Analysis ~ Development ~ Continuity of Business ~ Problem Solving ~ Procedure and Policy Development ~ Management Information Systems ~ System Integration ~ Hardware and Software Development and Roll-out ~ Work Breakdown Structure ~ System Migration ~ Use Case ~ Presentation ~ Content Management ~ Test Objectives ~ Logistics ~ Cost Reduction ~ Innovative Process Creation ~ Process Improvement ~ Entitlements ~ Business and Technical Requirements ~ Release Management ~ Change Management ~ Web Content Management ~ e-Commerce ~ Documentation ~ Global Compliance ~ Anti money Laundering (AML) ~ Compliance - Dodd Frank ~ Vendor Management ~ Negotiations.

TECHNICAL SKILLS:

Industries: Financial, Pharmaceutical, and Technical.

Hardware: IBM compatible, HP, Compaq, Palms, Blackberry, Thin Clients, Scanners

Software/ Applications: Microsoft Word, Excel, PowerPoint, Access Database, Outlook Exchange, .NET, Visio, People Soft, Daptive, SmartSheet, JIRA, Rally, Vantive, and Microsoft Project, Documentum, Vignette, SMS, Altiris, SQL, Mercury Test Director/ Quality Center, Firm Direct, OIM, Business Objects, .Net, SharePoint, HTML, Wireframe, Oracle, SAP, P2P, Project Server.

Operating Systems: Windows 95, Windows 98, Windows 2000, Windows XP, Lotus Notes 6.5.4, Linux, Solaris, Vista

Methodologies: Agile, SCRUM, Waterfall as well as hybrids of these methodologies.

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia, PA

Project Manager

Responsibilities:

• Fleet Management Software upgrade and development project for Oracle/GL interfaces for Parts, Labor, Fuel and Reporting.
• Affordable Care Act initiative involves the creation and distribution of W-10 Forms to all existing and retired employees before 2/28/16. Meeting this due date ensures Government Compliancy.
• Virtual Desktop Implementation project which is the virtualization of all PGW desktop clients so that all data and applications are housed on the server. It entails working with third party Vendor CIS and HP. This is both a hardware/software and infrastructure initiative.

Confidential, Philadelphia, PA

Senior Project Manager

Responsibilities:

• HR department responsible for the implementation of multiple modules of Pearson evaluation software servicing 8000+ educators and Specialists within the Philadelphia School District. Responsibilities include relationship management between internal and external third party clients and vendor. I additionally managed the relationship with our 3rd party Vendor Pearson during our software development and product development of the evaluation software that was implemented, and conveyed ‘Voice of the Customer’ requirements for recommended enhancements. Provided communication and materials to the educators in the field, as well as internal and external clients. Performed Product development and analysis and developed material, and facilitated on the software. Implemented SDLC practices and ITIL Policies and Procedures to stream-line daily operation. Additional Key responsibilities include project tracking, data analysisTesting, Issues tracking and resolution, and reporting. Evaluation modules being implanted for Teachers, Principals, Assistant Principals, Specialist i.e. Nurses, Psychologists, Counselors etc. are the following: Teacher Observation based on the Danielson framework, High Performing School Practices, Student Learning Objectives, School Performing Profile, Teacher Specific Data, PVAAS and Connectedness.

Confidential, Wilmington, DE

Project Lead

Responsibilities:

• Managing teams ranging from 12 to > 20 consisting of development, business segments, QA, Analytics and BI, BA’s, and 3rd party clients.
• Managed the relationship and negotiations with 3rd party vendor TYSIS that handles rewards and points as well as managed softwarelicensing and pricing for a few initiatives at Confidential
• Managing both Agile resource as well as those resources that operate under waterfall methodology.
• Manage project budget; resource management; license procurement; escalation; issues and risk mitigation
• Liaison between 3rd party sources and Confidential
• Responsible for general project/program management and associated documentation, i.e. project charter, kickoff template, project plan, reporting, and internal ‘homegrown SDLC tool.
• Remediating areas of Confidential website i,e. Payments, Apply, Rewards, Servicing both for desktop and mobile to ensure compliant with Americans with Disabilities Act. (ADA)
• Enabling transparency on Expiring points for 12 months of rolling points data for all clients with rewards.
• Enabling the modification of partial redemption display to show the best redemption dollar value on rewards page to enhance customer experience.
• Enabling modified “PYB” (pay yourself back) rewards to display additional calculated data at the point of purchase to allow customer instantaneous feedback of available rewards.
• Working with Legal/Compliance, TCB (treat your customers fairly), AbilityNet (audit), TSYS (rewards engine), Epsilon (email) to successfully deliver marketing solutions for Confidential clients, i.e. Carnival, Apple, Aerlingus, Travelocity (to name only a few.)

GSI Commerce, King Of Prussia

Senior Project Manager

Responsibilities:

• Manage a team of 15 resources, (Technical Leads, Architects, QA, System Requirements Engineers, Developers) responsible for the design, (software/application) development, installation, and testing of the new systems.
• Managed projects on a Business Objects BI Platform; Managed the ETL for Business Processes, (IBM’s) Sterling Order Management System and data transmission both on the Legacy, V10 and V11 Platforms.
• Provided oversight for Business Intelligence Marketing and financial reporting; Cognos, Sterling OMS, Epiphany IA across multiple channels.
• Senior Project Manager for e-Mail Marketing and Store Locator.
• Primary liaison with 3rd party vendors, Amex, Global Collect, BAMS/FDMS, nuBridges, ISD, and Vertex.
• Negotiation and review of SOW
• Responsible for coordinating activities with each vendor for ‘points of entry’, ‘end-to-end’ process flows.
• Responsible for the management, coordinating and of encryption (tokenization) of all payment tenders i.e. credit cards (Amex, Visa, Carte Bleu, Discover, gift cards, online gift s, PayPal as well as all client accepted international forms of payment tender.
• Managed the implementation of Private Label credit cards in the US and Europe.
• Managed the implementation of new Fraud/Risk Platform; Performed Credit Risk Management.
• Managed the implementation of global Taxes Duties and Fees for e-commerce transactions.
• Responsible for Billing, administration, tracking and reporting status of overall project.

Confidential, New York City

Development/Technical Project Manager

Responsibilities:

• Managed a team of 16 resources, (3 NYC, 12 India, 1 Costa Rica)
• Managed Project plan, provide resource allocation and capacity analysis.
• Managed the conversion of New Jersey Federal Credit Union (NJFCU) to Real-Time” interface, Cognos.
• Managed the release of Service-Pack financial application to support financial clients.
• Managed the relationship and coordinated with other lines of business i.e. Product, implementations, Operations, to drive implementation of Service Pack and produced status reports as applicable.
• Coordinated QA testing efforts through various testing environments.
• Managed assets and inventory.
• Provided approvals and make recommendation on release items and prioritize as appropriate.

Confidential, Brooklyn, NY

Implementation Specialist:

Responsibilities:

• Main functions include coordinating with each vertical, i.e. Infrastructure, Data Cleansing, Migration and Audit; End User Support, Quality Assurance, Infrastructure, Functional and Security,, Organizational Change Management to develop Deployment Schedule.
• Manage Implementation process, Develop Implementation Guide, Implementation Statement of Purpose Documentations.
• Identify report and monitor Risk and Issues as they relate to the deployment schedule.
• Develop mitigating and escalation plans for issues and risk resolution.

Confidential, New York City

Project Manager/Global Transaction Services (GTS) Global PMO

Responsibilities:

• Senior Project manager in Global PMO providing Governance for On-boarding initiative for the roll-out/implementation of stream-lined account opening processes for multi-jurisdictional clients to ensure Global Compliance. Primary focus on Retail and Cash Products under Wealth Management. Responsibilities included but not limited to implementing AML best practices globally in addition to the following: Global bi-weekly reports to senior management and Global Hubs to provide update on cost, risk, schedule of Best Practice rollout, billing prototype, OBT (e-Commerce) development, IT Security and Compliance. Maintained project plan for various workstreams within OBT development.
• Project Manager responsible for program that included Short-Term, Interim and Strategic projects for solutions within the GTS on boarding Department.
• Portfolio Management of Interim global solutions, country specific on-boarding projects, Short-Term and Strategic solutions
• Best Practice Lead - Managed the Interim state model of the global initiative for 54 Prioritized countries to ensure compliance with 47 global on-boarding Best Practices. (Key players included Russia, Mexico, Brazil, Argentina, Egypt, Ecuador, Vietnam, Singapore, Malaysia, Hong Kong, Australia, Cameroon, Nigeria, Senegal, Kenya, Qatar, United Arab Emirates, Gabon, and Ivory Coast)
• Managed and lead team of greater the 54 senior level country liaisons within Citi On-Boarding for the rollout/implementation of 47 global Best practices to reduce overall on-boarding time frame.
• Managed, coordinated and conducted the review of 47 On-boarding compliance and General Ledger Best Practices for 97 countries and maintained associated dashboard.
• Produced bi-weekly reports and Logistics for PMO newsletter and Steering Committee on significant progress and ‘value-added’ updates from 15 countries.
• Conducted sessions with appointed country liaison, very senior officers, within Citi: Regional Senior Branch Cash Officers, Global Hub Managers, and Senior Officers from Cash Operations, Implementations, Coverage, Account Documentation Unit, Account Opening, Intake, Processing, Legal, Billing, and Regulatory.
• Documented scope details and associated business requirements for Global on-Boarding Best Practice roll-out.
• Lead multiple Global short-term recommendations for the Client On-boarding team in areas of Product Implementations, Account Activation, Entitlements and Pricing resulting in multiple qualitative and quantitative benefits for both the client and the Bank, including time and dollar saves.
• Project Manager for various Work Streams (LOB) i.e. Sales, Entitlement, Data Capture, Marketing, Account Opening, Operations, Document Checklist, Documentation, Legal and Contractual, Billing, Implementations and Risk and Compliance and Technology to recommend Systematic, Developmental, Procedural, and Operational Changes to be introduced to the GTS Global On-Boarding Tool.
• Documented, monitored and tracked various requests for change and participated in sessions with Change Request Management, Work Streams (LOB) and Technology to determine the impact, viability, cost, and availability/release of specific request, and acquired necessary sign-off.
• Enterprise Asset Management for multiple platforms for the future use in one consolidation OBT tool (Global tool to streamline on-boarding that Managed Documents, performed Federated Document Search, Document Checklist, Entitlement, monitored on-boarding Milestones and Implementation Timeline Calculator, and Information Security.
• Performed Document Archiving and Management for The OBT Tool and other aspects of the Global on-boarding activities.
• PMO support for Billing Expense code tool to improve customer experience and improve Billing for CitiChecking and other impacted bi-lateral groups (Recommendation 1026 - Expense Code Identification)
• Performed analysis on “Signer Management” Documents and processes for Confidential ’s eBAM.
• Performed analysis of current state processes and developing associated Process Flows used to outline future state processes and identify opportunities for operational streamlining.
• Performed DBA functionalities and utilized ITIL best practices to create relational databases and libraries that were incorporated into OBT.
• Content Management and Editor for GTS On-Boarding glossary and other global systems.
• Participated in sessions to complete branding on new documentation and on-Boarding Portal.
• Documented scope details and associated business requirements for Strategic On-boarding Tool.
• Created Technical and Business requirements geared to eliminate duplicates within Confidential ’s systems.
• Utilized Bar Code Technology for the creation of unique identifier and to eliminate Duplication within the eCommit system.
• Defined Business requirements and created Test Objectives for Data Capture, Document Checklist, and Milestone Dashboard/Implementation Timeline Calculator Workstream throughout the Product Delivery Life-Cycle.
• Created customized tools and templates used in various Operational processes throughout On-boarding.

Confidential, Jersey City

Project Manager/Business Analyst

Responsibilities:

• Project Manager and Business Analyst for JPMC as they migrated their entire financial systems and Business from Mainframe environment Oracle, GLAS & STARS reporting mechanisms to SAP after the Purchase of Bank of New York Division. Analysis of Financial Architecture, systems and retail product for Finance impact as they flow downstream to the General Ledger. Managed Reconciliations for Over-night and month-end clearing. Lotus Notes Operating Environment.
• Project manager role included developing and monitoring project plans,costs, and reporting to senior management on status during weekly meetings.
• Analyzed Financial Infrastructure/Systems and Financial Architecture; Volume and Impact analysis to the Workstream and Lines of Business: Corporate Reporting, General Ledger, Billing, Data, Commercial Card, Reconciliation, and Data Capture
• Project Manager for the design of the Project Plan/schedule for tests and software releases that fell within the overall Enterprise Release window
• Developed the Financial Interface Requirements Document
• Validated Test environment and test cases; use case
• Created the Scope and Project Charter, Operational Readiness, Post Implementation documentation.
• Performed Risk Analysis, Gaps and Difference Analysis, Cross Impact Analysis
• Processed, analyzed and re-organized of processes of huge financial systems and architecture. Understanding and documentation of the process flows across entire system form upstream to downstream General Ledger Reporting Systems
• Analyzed the General Ledger reporting mechanism (as the GL is impacted by decommissioning platforms and applications as well as new applications being included in the process flow.
• Client Relationship Management; Ability to navigate through huge financial organizations to acquire information and master not only the internal structure but the operational processes as they impact the General Ledger and Finance reporting mechanism as a whole.
• Specialized in the arena of: (1) Receivables (Regional, Wholesale, National, National Regional, National Wholesale and Public Sector Lockboxes their applications and processes. (2) Automatic Clearing House ACH. (3) Disbursements

Confidential, Philadelphia

Project Manager/Developer (Treasury Services)

Responsibilities:

• Project manager responsible for theRemote Deposit capture rollout. Project manager role included weekly reports to senior management on development status, project plans,costs, rollout projections, testing, risks management, vendor selection, and quote validation during weekly meetings with senior management. Lotus Notes Operating Environment.
• Project Manager for the re-release of an enhanced produce: RDC (Remote Deposit Capture).
• Revised the fastest clearing methods for ICL (Image Cash Letters), Checks, Lockbox docs.
• Created the Billing module for ACH (Automatic Clearing House), ICL and checks all which was captured and reported to the GL (general Ledger)
• Coordinated the distribution of Software for the release of the RDC product after the first code drop. Planned, coordinated and prioritized order of distribution for subsequent releases of the RDC software.
• Used Waterfall Software Development Life Cycle.
• Created new and modified the existing Business and Technical requirements throughout the Product Delivery Life-Cycle for RDC’s web based eCommerce Application (Thin Client) and Desktop based Application (Smart Client).
• Created new and modifying technical requirements for the scanners that being used.
• Managed and worked with a Team of 4 Developers and 4 Product Managers to re-release the RDC tool for thin, fat and smart client.
• Performed ROI cost/benefits analysis for the vendor selection process.
• Primary responsibility includes Business requirements, Functional Design Document, Conceptual Design Document and Business Justification Document, Request for Proposal.
• Project Manager and Editor of the above mentioned Business requirements, Functional Design Document, Conceptual Design Document and Business Justification Documents and managed sign-off process.
• Created and managed Action Items for Technical, Business Operations, Product and Development Managers, and the International, Financial and Implementation groups.
• Performed analysis, performed V-look-up and corrected billing errors in the ACH billing logs for Treasury products.
• Identified and mitigated Risk factors affecting the New Product Rollout
• Project manager for escalations to resolve issues and manage Actions Items
• Created and designed Process flows and respective documentation and flowcharts
• Managed the release of the upgraded software (Smart Client Application) that improved the processing of bank checks, deposit tickets, cahiers check etc. by ‘One click” technology. Processing done remotely via the internet in compliance to Checks 21 Federal Law
• Created Technical and Business requirements geared to eliminate duplicates within Confidential ’s systems.
• Developed Tool requirements for the Remote Deposit Capture (RDC) via ‘Smart Click” technology.
• Determined the features to be available in subsequent releases of the RDC product.
• Created Resource rules for Entitlement regarding the adding of new customers, downloading software form the internet (browser) and CD.
• Reviewed firewall issues for customers who were not allowed to download from the internet
• Created some of the requirements of the Service Level Agreements for the three approved Scanner Vendors Benchmark, Unisys, and Digital Checks.
• Coordinated User Acceptance Testing and Pilots after new code releases of the RDC.

Confidential, Philadelphia

Project Manager

• Project manager responsible for theDisaster Recovery Project. Project manager role included weekly reporting to senior management on scope and cost of the Business and Technical Transformation, LDRPS, Policies and Procedures, DR handbook.
• Project Manager and Team Lead for 7 specialists within the Disaster Recovery Department of Confidential (A Global Financial Company that specializes in Mortgages, Insurance, Re-insurance, and several other financial products.)
• Responsibilities included Technical transformation and Business transformation and defining the steps within each process to be incorporated into Confidential ’s Policies and Procedures.
• Developing and managing the Work Breakdown Structure for 7 Specialist on the team.
• Developed processes, procedures, protocols and the necessary communications for Change Management and incorporated into Handbook.
• Development of a Disaster Recovery/Business Continuity Handbook that incorporated Policies and Procedures, Metric, Test Director, Business and Technical Transformation, LDRPS (Living Disaster Recovery Planning System), Scripting and Change Management. Handbook also incorporates Business Processes and technical Process such as the tests and performed to introduce new applications to the environments. User Acceptance Tests, Site Team exercises, Simulations, Tabletops and Disaster Recovery Exercises.
• Engaged in Disaster Discovery/ Business Continuity exercises, creating new processes to ensure that the ‘fail-over” sites were equipped and ready to support operational activity of Confidential enterprise.
• Coordination and Management of Tape Encryption process and Documentation for Data Security and Compliance purposes.
• Performed risk management.

Confidential, New York, NY

Program Manager

Responsibilities:

• Project Manager for NextGen IV rollout at Confidential: This entailed the upgrading of 624 sites to new operating environment NextGen IV. Replacement of all branch hardware, desktops and servers (Proliant 6500) with new HP servers; Data Center migration; Server provisioning; IT Security. Providing new server racks for all the branches, along with new desktops and flat-panel monitors for over 25,000 seats, across the US and Puerto Rico. Replacement of Bloomberg work-stations. Project Manger duties included but not limited to scope, budget, resource, vendor and asset management and weekly reports to senior management, Procurement and Vendor Management with Commercial Lines Rating.
• Project Manager for 624 Confidential Retail sites for the installation of all Network Black/White and Color Printer, as well as upgrade of all Scanner Software.
• Managed repository from which the entire project was run and produced progress report for PMO and 40 Executive SB and HP managers on a weekly basis.
• Performed Enterprise Asset Management for engagement to optimize efficiencies in procurement, resources management, cost of operation, Hardware and software Infrastructure, maintenance and replacement.
• Determined scope for the retrieval of all Site information, procurement, resources and vendor management, and infrastructure.
• Managed budget for the procurement of site equipment (hardware and software), resources and site clean-up. Coordinated the distribution of printer and scanner software.
• Performed Supply Chain Management for all Hardware (servers, routers, desktops, laptops, printers, and software) from procurement, shipping and delivery to deployment.
• Performed ROI cost/benefits analysis for the procurement process.
• Managed the release software upgrade and roll-out for affiliate brokerage firms that did not fall under the standard Confidential Operating system build that were acquired during this rollout.
• Liaised with the Branch Administration and Management and coordinated the successful software upgrade, and hardware replacement.
• Interviewed and initiated contracts with qualified vendors for program delivery.
• Ensured a proper balance of quality and delivery requirements with vendors while maintaining/improving pricing, responsiveness, and exploring new sources to meet and exceed all company and department goals.
• Established vendor network and managed alliances with service and product suppliers.
• Managed 70 technicians per week globally, who performed surveys in preparation for NextGen IV Confidential roll out.
• Managed a Team of 1 Developer and 2 customer specialists for the creation of the CRM tool.
• Developed a CRM tool from which the entire project was managed. (Customized software that captured all site and branch information; hardware, personnel, transportation, assets, ‘moves, adds and changes’ and scheduled dates of delivery.
• Created Business and Technical requirements necessary for functionality of the CRM tool.
• Produced reports and performed logistics, to make final rollout phase efficient and effective.

Confidential, Rahway, N J

Project Manager

Responsibilities:

• Project Manager responsible for the Global Roll out of Hardware and Software upgrade. Systems rolled out where both NT and XP Systems in over 60 countries. (Seats totaling 10,000 users). Provided bi-weekly rollout status and reports to Confidential management and PMO on budgets that included and hardware costs, asset management, maintenance/repair and escalation issues and resources. Project Management also included site visits with senior personnel.
• Managed and lead a Team of 13 Technicians, (2 Team Leads, and 11 installations Technicians) for Deployment of XP Systems for all New Jersey sites (a total of 7), for approximately 13,000 Users.
• Performed Enterprise Asset Management for engagement to optimize efficiencies in procurement, resources management, cost of operation, Hardware and software, infrastructure, maintenance and replacement.
• Primary liaison between Confidential ’s Management, HP Management, Confidential ’s End User population and Vendors.
• Managed software upgrade process for all departments within Confidential Pharmaceutical. Altiris licenses.
• Developed the Work Breakdown Structure for technical Staff and Scheduled Deployments for all hardware of the New Jersey sites.
• Managed Installation requests and Orders directly from Order fulfillment site and Tracked all Hardware from ‘Order to Delivery’/deployment.
• Managed the Service Level Agreement Confidential had with Compaq (being the service provider), and ensured the deployment staff followed the protocol and rules outlined in the SLA.
• Managed strict ‘Time - Lines’ and ensured that all SLAs (Service Level Agreement) were being adhered to.
• Managed the release of software upgrade and rollout to all departments within Confidential .
• Portfolio Management of several operational activities.
• Created successful Asset Management process for client that entailed electronic tracking.
• Transcribed work order completion data to the Vantive (People Soft CRM Tool) system and electronic Deployment Checklist.
• Reduced time for completion of tasks (Time Lines) by implementing new Processes now accepted and sanctioned by the client.
• Performed SMS on end-user computers to identify the existing software and performing Altiris back-up to re-load applications after they were built.
• Produced Billing Report for PMO regarding hardware covered under maintenance agreement. (Finding the loop holes for hardware not covered under warranty and ensuring their removal from the deployment batch.
• Performed Supply Chain Management for all Hardware (servers, routers, desktops, laptops, printers, and software) from procurement, shipping and delivery to deployment.
• Developer on Team for the creation of novel (home-grown) programs specifically designed for running macros to access Flat-Files and producing Confidential reports.
• Trained Confidential ’s British Team on methodology used in scheduling, Operating Vantive, Reporting and Asset management so that the could duplicate our efforts and have the same level of success we accomplished during this Implementation and Roll-out of the new product

Confidential, New York, New York

Project Manager

Responsibilities:

• Team Lead for the Disaster Relocation of Confidential .
• Active participant in Business Continuity activity to re-established connectivity and functionality to the relocated employees.
• Deployed and configured many of the fifteen hundred workstations, and Thin Clients.
• Acquired a Blue Print of the facility to facilitate the strategy of deployment.
• Developed a checklist to monitor rollout progress and task completion.
• Ticket Resolution: Funneled “Trouble Tickets” to the appropriate groups to resolve these issues.
• Created ramp-up techniques to ensure rollout completed by move-in date of the Confidential employees.
• Documented Progress Report.

Confidential, New York, New York

Project Manager

Responsibilities:

• Project Manger and Coordinator responsible for rollout of all Confidential Hardware for the United States and Puerto Rico. Project Manger duties included bi-weekly meetings senior management to provide reports on scope, budget, resources, site-preparedness, installations, vendor and asset management as well as Commercial Lines Rating.
• Facilitated the Integration and installation of the entire Confidential North American and Off-shore Locations (of the NextGen II environment), with new Scanners, Scanner Workstations, Rib Modules, Video and Dipswitch, and software upgrade.
• Maintained Primary client interface between Compaq and Confidential Branch Managers, Vice Presidents, and Systems Administrators.
• Managed the day to day end user issues around Lotus Notes conversion to Microsoft Outlook.
• Scheduled all Branches for the specific upgrade or installation
• Managed budget for site procurement that included Vendor management, Resource Management, Infrastructure and Asset management
• Purchased all of the equipment for this roll-out; Scanners, Scanner Workstation, Software, Cables, Rib Kits while adhering to very strict Timelines.
• Performed Supply Chain Management for all Hardware (servers, routers, desktops, laptops, printers, and software) from procurement, shipping and delivery to deployment.
• Tracked all shipment and crosschecked the arrival of every piece of equipment to ensure site readiness for the installation.
• Established vendor network, created and managed alliances with service and product suppliers.
• Managed resources, which included a Team of 70 Technicians and Team Leads.
• Key liaison between Team Leads and Confidential Management.
• Project Manager for 473 site surveys throughout the United States and Puerto Rico; Coordinated Inventory and checkouts for over 500 locations prior to installations.
• Scheduled resources for over 500 SSB locations, over 350 each weekend.
• Managed procurement and order management, site preparedness, administration and escalation; Managed and coordinated the Installation of 260 Workstations in 125 Remote Locations (SOTS).
• Managed and Coordinated the De-installation, re-installation and testing of over 21,000 Compaq Desktops, 488 Compaq Servers, 488 UPS’s, and the installation of 511 Color Printers.
• Managed the Migration (Cutting) of 50 sites, and the installation of up to 2000 workstations each weekend, resource management, issue resolution and escalation.
• Interfaced with Day Two support and scheduled resources to resolve technical failures, and 'break/fix’ situations to ensure customer satisfaction. Main tools used were Microsoft Office, especially Word, Excel Outlook/Exchange, some Power Point and Access.

Confidential, New York, New York

Project Manager

Responsibilities:

• Project Manager responsible for Coordination and Roll-out of Confidential CCMail Hardware and Software for the United States. Project Management responsibilities included site visits and reports to PMO management on the status of deployment, Installation Coordinators and weekly budget for rollout activities.
• Facilitated in the rollout of ccmail accounts for all Eastern Confidential branches enabling Y2K compliance.
• Main interface between Branch Managers, Compaq Project Managers and Technicians.
• Scheduling the installation of the Hardware.
• Managed Resources, assets and schedules.
• Help Desk Support on occasion.
• Electronic Tracking of Hardware and Deployment Status.