SUMMARY:

• Creative and Highly Motivated PMP - Certified Program/ Project Manager with Business Analyst background having 18+ years of progressive Industry Experience in Fortune 500 companies recognized for:
• Proficiently managing Medium to Large sized projects using principles & standards of PMBoK and AGILE
• Expertise in managing various COTS Systems: Learning Management Systems (LMS) such as SABA, SumTotal, Plateau /SuccessFactors, ComplianceWire, Enterprise systems viz. SAP, LifeRay, BPM (Appian) etc.
• Taking on new responsibilities and known to perform excellently in challenging environments
• Excellent Resource managing (Onsite/ Onshore/ Offshore) capabilities
• Solving problems quickly with Analytical and Tactical approach
• Expertise in e-learning, HR technologies, Mobile Apps and working with SCORM and AICC standards
• Proficiency in all the aspects of software development areas (SDLC, RUP, Agile) using CMM Level 5
• Excellent Project & Team managing capabilities using Six Sigma methodology while maintaining Customer Satisfaction at the highest levels
• Gathering and organizing information on problems or procedures
• Managing enterprise-level initiatives in Finance, HR, Compliance, Risk Management and Quality Assurance
• Outstanding communication, Interpersonal and Presentation skills
• Excellent team player capabilities while having outstanding ability to work independently
• Having Masters and Bachelors degrees from premier institutions

TECHNICAL SKILLS:

BUSINESS AREASL: Finance (Banking, Financial Services, Insurance), Pharmaceutical, Telecom

BUSINESS SKILLSL: Project Management & Scheduling, Budgeting & Cost Estimation, Vendor Management, Resource Management, Change Management, Risk & Contingency Planning, Requirements Gathering, Work Breakdown Structure (WBS), Business Intelligence, Data Migration, Data Mining and Data Warehousing

SOFT SKILLSL: Team Management, Critical Thinking, Judgment & Decision Making, Time Management, Interviewing, Mentoring, and Supervising, Presentations skills, Brainstorming for Gathering Business and Functional Requirements, Conflict Management and Negotiating techniques

PROGRAMMING L: Knowledge of C/ C#, C++, VB, Perl, ASP .NET, Java/ J2EE, PL/ SQL

WEB TECHNOLOGIES L: HTML, Flash, JavaScript, Shell Script, XML

OPERATING SYSTEMS L: Windows NT/ 2000/ XP/ Vista, Sun Solaris 9/10, UNIX, Linux

DATABASESL: Oracle, DB2, MYSQL, MS Access, IIS, SQL Server 2005

VERSIONINGL: Team Foundation Server (TFS), SharePoint Server, Visual Source safe (VSS), SubVersion (SVN)

TOOLSL: MS Project, PPM, SharePoint Online, Visio, JIRA, MS Office (Excel, Word, PowerPoint, Access), SAP ARIBA, Rational Rose, DOORS for Requirements Management, LMS Systems (Saba, SumTotal, Plateau/ SuccessFactors), Borland StarTeam, Visual Basic, Virtual Classroom tools (Adobe Connect, CENTRA, WebEx), Informatica, BPM Systems

PROFESSIONAL EXPERIENCE:

Sr. Project Manager/ Principle Business Analyst

Confidential, Princeton Pike, NJ

Responsibilities:

• Successfully managed Project Scope, Time, Cost and Resources while maintaining the Quality of deliverables
• Kept the Project Plan up to date while staying on top of various deadlines and deliverables
• Collected, Documented and Managed the Business and Functional Requirements for Release 1 (Medical - Congress Connection) and Release 2 (Commercial - BMS Knowledge Exchange) and managed them in SharePoint and DocIT
• Using AGILE Framework, created User Stories and managed the Product Backlog using JIRA and Confluence
• Diligently communicated Project Status updates to all the team members and stakeholders
• Managed Business and Stakeholder expectations by making sure they are heard and are completely satisfied
• Documented Communication Plan for Project Cadence and Change Management Plan for successful User & Adoption
• Collected and Documented Reporting Requirements and worked with the Adobe Analytics team to develop the Reports
• Performed hands on testing of the AEM (Adobe Experience Manager) application using Super user access
• Documented Performance Testing requirements and worked closely with team to successfully Load and Stress Test the application
• Worked closely with the business owners to review and approve the UI design (wireframes and Visuals) for the application
• Actively participated in Daily Scrum meetings and made sure all the open issues are resolved on daily basis
• Successfully managed and delivered the eMIRF iPad application that BMS used at Congress booths for collecting & processing HCP queries and providing appropriate responses - Managed Product development, Integrations, System, Integration & UAT Testing
• Created UAT Test plan & Test Scripts. Worked with business to make sure UAT testing is conducted successfully using HP ALM
• Discussed and planned Post production support for the application post Go-Live

Program Manager/ IT Business Partner

Confidential, Lawrenceville & Princeton, NJ

Responsibilities:

• Responsible for delivering medium to large scale projects in the Finance domain (Treasury, Tax, Statutory, Fixed Assets etc.)
• Acted as a Liaison between Business Owners and the IT team to make sure various projects were delivered successfully
• Created Business Cases and Project Charters for the projects in pipeline and used them to acquire project funding
• Acted as the main point of contact for project execution; set up regular Project status meetings to demonstrate Progress & Risks
• Performed research on whether or not to implement Cardea by replacing SAP MDG-F (analyzed various options from time and cost perspective) and documented the requirements (BRD) for the same
• Accountable for migration of SharePoint 2013 sites in to SharePoint Online for all of Finance and Global Procurement
• Performed Change Management activities such as Broadcasting, Communication, End user, User Adoption & Support
• Worked closely with Business Owners of various SharePoint & O365 sites and helped them with migration activities and provided hand-on troubleshooting of issues and creation of SPO sites from scratch
• Created inventory of requests for new SharePoint Online sites and analyzed each request prior to provisioning
• Worked on PoC for OneDrive for Business and provided constant feedback for process improvements
• Managed creation of Dashboards (Discounts/ Invoices/ Missed discount/ Blocked Invoices) using Tableau for continuous monitoring
• Managed the implementation of GST (Good & Services Tax) solution for BMS work done in India (SAP workstreams covered were Procurement, Supply Chain, Information Systems, Indirect Tax, Accounting)
• Managed the Retirement of various financial application that were being under-utilized
• Performed analysis of various financial apps in Vitalize to decide for Shift Left (reduced support) or Shift Down (Decommissioning)
• Supervised the implementation of a new Vendor Onboarding Workflow solution (FormVerse) replacing an existing dated application
• Managed various enhancements/ upgrades to SAP - migration to S4/HANA
• Documented multiple Digital Capability Investment Profiles (DCIPs) required for exhibiting Business Outcomes & Secure Funding
• Managed, maintained & approved all the projects in Project & Portfolio Management (PPM) tool
• Managed multiple Global Procurement (GP) projects such as Source-to-Pay module in SAP and Dashboards using Tableau
• Managed the project pipeline and status updates in the Book of Works (BoW)
• Acted as a Business Partner for various Global Real Estate & Workplace Services (GREWS) projects - Managed & maintained the Funding Model and made constant updates to the same by updating infrastructure project timelines

Sr. Project Manager/ Agile Scrum Coach

Confidential, Hightstown, NJ

Responsibilities:

• Seamlessly managed the Transition of Quality Assurance and Release Management efforts from one vendor (Wipro) to another (TCS) - Managed Project’s Schedule, Resources, Budget and Cost using HP-PPM
• Managed HR and Corporate work intake process that included portfolio of change requests/ demands effecting systems such as WorkDay, PeopleFluent, SumTotal LMS, Jive etc.
• Coordinated execution of Demands and Proposals in the HR & Corporate Information Risk Management (CIRM) areas by getting estimates from all impacted systems and obtaining approvals from the Change Control board (CCB)
• Tracked timelines and financials for demands & proposals and reported the progress update to senior management
• Acted as Scrum Coach and guided project owners on Agile’s Best Practices and helped implement Agile & Kanban
• Worked closely with the Product owner to prioritize the User Stories and maintain the Product Backlog using JIRA
• Worked closely with Senior management and Confidential to perform vendor evaluation of a new Governance, Risk and Compliance (GRC) solution being sought at enterprise level
• Managed migration of applications from OAM 10g to 11g for S&P, Capital IQ, Dow Jones Indices, Platts and JD Power
• Worked closely with business and managed enhancements to HP-PPM tool
• Worked with Identity & Access Management (IAM) team to upgrade and enhancements to their QA environment by adding Single sign-on, HR feed for account creation, Automated account expirations, Dupe management etc.

Project Manager/ Lead Technical Analyst

Confidential, Branchburg, NJ

Responsibilities:

• Single handedly managed global implementation of BPM tool across various workstreams in multiple departments
• Diligently executed various phases of the multi-million project and exceeded the expectation of all stakeholders
• Successfully managed resources and provided accurate time-cost estimates (Billing, Budgeting, Forecasting)
• Updated the Project Plan on a regular basis using MSPS
• Kept everyone up-to-date by sending out regular status reports and minutes of all the meetings (MoM)
• Worked with cross-functional teams and achieved successful delivery of the following Global BPM applications: Master Data Stewardship (MDS), Customer & Eligibility (CME), Business Meeting Over Meals (BMOM) and Europe Middle East Africa Procure-to-Pay (EMEAPtP)
• Performed Data Analysis/ Data Mapping and established the Data Migration Requirements
• Ensured complete documentation of functional requirements and Test cases for system’s mobile application
• Brainstormed business processes in detail with the SMEs and proposed process improvements
• Managed a team of Business Analysts and Managed UAT testing across all workstreams.
• Ensured proper documentation of all project artifacts such as Project Charter, Project Plan, Functional Requirements, Test Plans, Test Cases, Development and Testing Summary Reports etc.
• Initiated Project Demo sessions on the progress and get feedback on the functionality and get business feedback
• Identified the Data Migration requirements for various workstreams and documented the Data Migration Plan
• Worked with support teams to create Support Models for the various workstreams
• Provided Knowledge Transfer to the Business Operations, Support and Helpdesk groups
• Analyzed various UAT defects in ALM and provided proper explanation to the team as per the requirements
• Created slides and helped business with End User

Project Manager

Confidential, New York City, NY

Responsibilities:

• Managed a team of Onsite and Offshore resources that included Business Analysts, Developers and QA testers
• Acted as a Scrum Master and successfully executed Daily Scrum meetings with Onsite/ Offshore
• Worked closely with BAs to document the functional requirements in the form of User Stories and Product Backlog in VersionONE
• Worked closely with the Product owner to prioritize the User Stories
• Worked with the UX design team to make sure all the UI mockups are up-to-date as per the requirements
• Identified all the Security requirements that need to be adhered to in order to bullet-proof the code
• Identified the Non-functional requirements for the system that define performance benchmarks, SLAs etc.
• Worked with stakeholders across the globe (Japanese, Russian etc.) to facilitate regional business requirements
• Worked closely with other Project Managers to identify and inter dependencies and highlight any risks/ issues
• Worked closely with the Architecture team to review the application’s front-end created using LifeRay technology
• Worked with development team to add regional web content to LifeRay and build regional webpages
• Analyzed WSDLs using SOAP UI and captured the input/ output parameters of web services
• Analyzed database procedures using TOAD to understand the backend logic
• Worked with Dev team to analyze the functionality of web services used in conjunction with database procedure calls
• Worked closely with the BA to document the Success Acceptance Criteria for the UAT/ Parallel run phase
• Analyzed UAT tickets and Quality Center defects and made sure all issues are resolved as per requirements and SLAs

Project Manager/ Lead Business Analyst

Confidential, Station, NJ

Responsibilities:

• Managed successful implementation of initial release of Licensing Knowledge Repository (LKR); a Microsoft Dynamics CRM 2011 solution in a 21 CRF Part 11/ GxP compliant & validated environment
• Created Project Scope, Project Plan, Activities and Cost Estimates and maintained Project Budget/Financials
• Managed project resources from Financial, Performance and Time perspective
• Actively participated in Diagnostic workshops for reviewing and analyzing requirements with the vendor (Microsoft)
• Managed User Acceptance Testing (UAT) activities during UAT phase using HP Quality Center
• Identified integration points and reviewed data from/ to all upstream and downstream systems
• Performed & Documented the Business Impact Analysis (BIA) and documented Disaster Recovery Plans (DRP) for the application
• Worked closely with the Data Migration vendor (Liaison) to shape up the Data Migration requirement specifications
• Worked with the business to create Data Models and also defined Data Cleansing and Data Mapping rules
• Worked on Integration of LKR application with HR and other applications such as PeopleSoft, GCI Plaza, Knowledge Repository, CLIS, SharePoint and MIDAS
• Oversaw the documentation of reporting requirements using SQL Server Reporting Services (SSRS)
• Identified and created a Plan for Business and End users of the system
• Involved in creation of a Support model for the project after go-live & supported the system during the Hypercare period after go-live
• Defined the Security matrix and identify security roles within the system
• Identified Use Cases and worked closely with system engineering team to do Performance Testing on the system
• Supported the legacy PeopleSoft Licensing Knowledge Repository (LKR) application

Project Manager

Confidential

Responsibilities:

• Using AGILE framework, created Project Plan, Scope and Timeline and acted as the Scrum Master for the project
• Planned project progression by doing Sprint Planning and Velocity calculation
• Created and maintained Product Backlog to capture User Stories
• Actively participated in Daily SCRUM stand-up meetings
• Promptly sent out business communications to all the stakeholders alerting them of updated status & issues/ concerns
• Regularly published Project status including the Story and Sprint Burndown charts
• Managed the testing efforts during UAT phase - Created UAT Test Plan, Test Scenarios and Test Data
• Identified all upstream and downstream systems and provided regular status updates to all stakeholders
• Identified Data Migration strategies and Brainstormed for their refinement
• Accomplished a Proof-of-Concept (POC) for evaluating online content creation performance of vendor (Tricore) to validate its competencies with respect to desired performance requirements as per MPI ( Confidential Polytechnic Institute)
• Identified and documented the process for accessing internal applications by external users by using Juniper network
• Analyzed and documented the strategy for migration of user, role and protocol data from legacy applications
• Involved in writing vendor RFP/ RFI and Evaluated tool functionality of various Virtual 3D vendors: ProtonMedia, ON24, Avaya etc.
• Attended vendor demos and involved in Vendor selection process for Virtual 3D learning system
• Managed the decommissioning of legacy LMS applications used by Confidential and Schering-Plough (GLS and uLearn)
• Detailed out the Data backup and Archival strategies for the legacy applications
• Critical part of the cope team for deployment of the 3D Virtual Learning system in multiple countries

Project Manager

Confidential

Responsibilities:

• Created Project Vision, Scope and Timeline documents and detailed Project Plan using MS Project
• Managed project’s budgets and financials and provided regular variance reports to the management
• Managed multiple vendors, created vendor SOWs and worked with them to resolve all open issues
• Created SCORM 1.2 & AICC compliant courses using elearning content authoring tools such as Lectora, ProForm, Captivate, Articulate, Camtasia and SABA Publisher
• Using WBS identified project work elements and Monitored Project Performance in terms of its schedule and budget
• Coordinated project activities and prepared communication plans for various divisions such as Corporate, Legal, Compliance, Clinical, Medical Affairs, Regulatory & Sales
• Documented Business & System requirements, Created Storyboards & wireframes/ prototypes using Visio
• Worked in Validated environments while following GxP and 21 CFR part 11 compliance
• Managed various Data Migration activities for transferring data from legacy systems to the new system
• Overlooked the creation of Test cases and Scenarios to test the functionality of various modules of the LMS system
• Maintained and stored all documents and artifacts securely in TeamSite using advanced features of SharePoint
• Validated accuracy of data feeds and cleansed data files (using excel Macros and Pivot tables) used for migration
• Tested & troubleshooted various courses in legacy LMS to validate compliance with SCORM 1.2 & AICC standards
• Created SOPs for resolution of some common application and content issues
• Tested various interfaces and dependencies of external systems and validated the accuracy of incoming data

Project Manager/ Lead Business Analyst

Confidential, Wilmington, DE

Responsibilities:

• Worked on managing and maintaining the Learning Management System for the organization. Created Project Scope, Project Plan, List of Activities and Cost Estimates for implementing various enhancements to the LMS (LMS Facelift - Advanced Search capabilities,
• Reporting Dashboard using COGNOS etc.). Worked closely with the Sales Trainers and other departments such as HR (PeopleSoft), IS, Help Desk (IBM), SABA Support, Data Warehousing etc. to understand and manage integration points and dependencies. Managed issues and resolutions using SalesForce.com. Managed Virtual Classroom sessions using Centra and online assessments using Pedagogue. Documented RFPs, Business Process Documents (SOPs), manuals, quick / guides and job aids.

Project Manager/ Sr. Business Analyst

Confidential, Bridgewater, NJ

Responsibilities:

• Worked on a large-scale, enterprise-wide implementation of GxP compliant LMS application in validated environment, and was responsible for managing Project Scope, Schedule, Timelines & budgets/ costs and making sure all deadlines were met. Documented and managed Project Implementation plan, Communication Plan, Data Migration plan, vendor SOWs and other project artifacts. Built SCORM & AICC compliant courses using tools such as BrainShark, Lectora, Captivate and Camtasia. In addition, managed data clean up and data migration activities using ETL methodology. Managed the decommissioning of legacy LMS application (Accenture LMS)

Project Manager/ PMO

Confidential, Roseland, NJ

Responsibilities:

• Worked on a managing multiple projects and change controls for various departments such as HR (SAP), Underwriting, Provisioning, Documentation & IS to understand and manage integration points and dependencies and was responsible for maintaining their schedules, timelines and budgets/ costs on a regular basis. Also gathered project cost estimates, managed risks and prepared status reports to keep the stakeholders up to date with the progress. Managed onsite and offshore resources.

Business Analyst

Confidential, New York City, NY

Responsibilities:

• Worked on a company-wide COTS implementation and was responsible for holding requirement workshops internationally and documenting the Business & Functional requirements (as Use cases), Software Development Plan, Vision Document, Use Case Model, Use Cases and Activity diagrams. Also trained other Business Analysis in RUP methodology.

Business Analyst/ Test Lead

Confidential, San Antonio, TX

Responsibilities:

• Worked on Banking & Insurance projects and was responsible for Gathering & Documenting Business & Functional Requirements in the form of Use Cases using Rational Unified Process (RUP), Creating and Executing Test cases using Test Director, maintaining Traceability Matrices, Executing JAD sessions for requirements gathering and Brainstorming.Business Analyst, Tata Consultancy Services (TCS)