SUMMARY:

• Senior level technology management, client service management, and technology engagement management professional.
• Experience managing digital marketing, mobile application, e - commerce, and enterprise application integration projects.
• Experience with project management, product management, and program management (frameworks, techniques, and execution).
• Extensive experience working with pharmaceutical, healthcare, ecommerce, and startup clients.

TECHNICAL SKILLS:

Operating Systems: Windows, Mac OSX, Linux, iOS, Android, Chrome OS

Methodologies: Agile, Scrum, SDLC, Waterfall, Kanban, CMMI

Software: Microsoft Office (Visio, Project, PowerPoint, Word, Excel, Access), Salesforce, Sharepoint, Photoshop, Dreamweaver, Adobe Marketing Cloud, Adobe Experience Manager (AEM), Google Analytics, Tableau, SQL Server, SAP, JIRA, Confluence, Rally / Agile Central, Microsoft Teams, Slack, Veeva CRM, Veeva Vault PromoMats, Veeva iRep

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia, PA

Digital / Mobile Management

Responsibilities:

• Assist clients with complex digital, mobile, analytics, and ecommerce projects through all phases of delivery.
• Supervised ideation, development, and launch planning for various custom digital applications and campaigns.
• Responsible for managing timelines, issues, budgets, change requests, test plans, transition plans, and various other documentation.
• Clients include Otsuka Pharmaceutical, Confidential, Diju, TCS, Creative Circle, Judge Group, Virtual Art, and others.

Confidential, Philadelphia, PA

Technology Program Manager

Responsibilities:

• Managed the development, negotiation, and execution of proposals, contracts, and change requests for projects.
• Managed the delivery of several domestic and international digital transformation projects.
• Worked with the Global and US multichannel marketing team to align processes, deliverables, and timelines.
• Worked closely with brand managers, promotion managers, creative agencies, technical vendors, and MLR / PRC review teams.
• Oversaw plan execution,, new process documentation, launch planning, and content migration processes.
• Worked with the Digital Action Committee to review standards, strategies, and platform functionality for multichannel marketing.
• Responsible for supporting the development of a new multichannel marketing digital playbook.
• Acted as the Closed Loop Marketing (CLM) / Edetail / Interactive Visual Aid (IVA) multichannel marketing subject matter expert.

Confidential, Collegeville, PA

Digital Project Manager

Responsibilities:

• Managed the delivery of digital marketing sites and native mobile applications in an agile environment.
• Acted as a product manager to help develop and define solutions for future digital medicine products and services.
• Responsible for reviewing analytics data and user feedback to formulate recommendations for product improvement.
• Responsible for timeline management, issue tracking, contract execution, change requests, and management of business analysts.
• Worked closely with brand managers, creative agencies, offshore development teams, and client stakeholders.

Confidential, Conshohocken, PA

Ecommerce Product Manager

Responsibilities:

• Responsible for managing and enhancing ecommerce products in a fast moving agile product development environment.
• Responsible for product documentation, product strategy planning, competitive analysis, new functionality research, documenting user stories, and backlog management.
• Worked closely with business development to document and analyze product feedback.
• Partnered with marketing, technology, customer service, and other stakeholders to ensure product priorities and goals were aligned.
• Provided pre-sales and post-sales client support and product guidance.
• Clients included big name retailers such as: Autozone, Domino's Pizza, GNC, Drugstore.com, Newegg, Lord & Taylor, and many others.

Confidential, Philadelphia, PA

Technology Management Consultant

Responsibilities:

• Managed digital projects for healthcare, pharmaceutical, biotech, and other life sciences companies.
• Responsible for monitoring project delivery quality, schedules, risks, resources, and costs.
• Responsible for ensuring that clients, vendors, onshore/offshore development teams, and agencies work together efficiently.
• Duties included resource planning, performance management, coaching, and day-to-day supervision of team members.
• Responsible for developing operational growth strategy and execution roadmaps.
• Traveled to client sites across the United States on a regular basis for project updates and presentations.
• Taught several new employee sessions for the consulting workforce to understand Confidential methodologies, quality practices, common client interaction scenarios, group collaboration techniques, and enhance their presentation skills.
• Participated in numerous corporate community service activities.

Confidential, Philadelphia, PA

Business Analyst

Responsibilities:

• Managed documentation and for web portals for pharmaceutical clients such as Confidential, Merck, and Wyeth.
• Developed and integrated an online document management system for clients.
• Worked with client stakeholders to review feedback and plan for additional changes and content updates as needed.

Confidential, Philadelphia, PA

Web Analyst

Responsibilities:

• Participated in the design, development, and testing of new web applications and services on Confidential .com and other company sites.
• Managed web applications using ASP, Microsoft Internet Information Services (IIS), and SQL Server.
• Used Webtrends analytics to review user patterns and formulate online marketing strategies and suggest web site improvements.

Confidential, Philadelphia, PA

Creator / Operator

Responsibilities:

• Developed and managed a database driven ColdFusion powered website application.
• Allowed students to rate, review, and comment on professors and classes.
• Personally designed and developed all of the necessary front end and back end pieces of the application. (User Experience, Layout, ranking system logic, SQL database design, application platform configuration, etc)

Confidential, Haddon Heights, NJ

Web Manager / Developer

Responsibilities:

• Responsible for developing, editing, and curating website content.