Sr. Business Analyst Resume

TECHNICAL SKILLS:

Database: SQL Server 2012, 2008T - SQL, BDMS, PL/SQL

Data Modeling: MS Visio, Bizagi, ARIS

Reporting Services: (SSRS, Report Builder, Report Manager, Report Server), Crystal Reports, Spotfire, Tamarac

Collaboration Tools: SharePoint, CRM, JIRA, Version One

BI Tools: Power BI, Tableau, QlikView, BIDS, SSDT

Testing Tools: Selenium, HP QC, ALM, Cucumber

SDLC: Agile, Scrum, XP, Waterfall, and Spiral

Source Control: Team Foundation Server (TFS)

Applications: VMware, MS Office (Word, Excel, PowerPoint, Project), SAP, RUP Workbench, Salesforce, SAS, Rational Requisite Pro

Web Designing: HTML5/CSS3, XML, JavaScript, JQuery, JSON, ASP.NET

Programming Languages: C, C++, Visual Basic, Java

Operating Systems: Linux, Windows, iOS

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Analyst

Responsibilities:

Individually handled 10+ knowledge communities for our US client, each with multiple stakeholders Applied advanced knowledge of business analysis concepts, principles, and elicitation techniques to gather, document, and manage business requirements for complex and visible Opex and Capex projects Lead requirement walk - throughs with key stakeholders using various methods (e.g: team demos, sprint planning, review meetings, and backlog refinement sessions) Developed knowledgebase documentation and transition of ownership of 500+ artifacts and processes to maintain under new policies Reduced churn rate by 2% through applying split testing to inactive user notifications to improve user retention
Created ad-hoc Metrics Reports and Dashboards for data analysis of KPIs and operational performance using SharePoint and Advanced Excel Collaborated with Project Managers, Technical Leads, and Business Users to ensure agile business acceptance Pulled more than 2GB data through ETL process and extracted customer behavior information with SQL queries from various data centers.

Confidential

Analyst/Project Manager

Responsibilities:

Enhanced raw technical content received from the authors Served as an SME to various IT technologies and pedagogy development Defined and wrote scope, use cases, test cases, system specifications, and performed detailed software testing on numerous technologies Slashed benefits administration costs 30% by negotiating pricing with authors, while ensuring the continuation and enhancements of royalties Dealt with authors of various nationalities and provided mentorship, coaching, and leadership to develop knowledge and skills to meet needs in customer lifetime value Researched for competitive benchmarking and cost benefit analysis Conducted SWOT analysis based on management requirements, recommended ERP Kingdee Systems to replace the old system, saving up to $20K per month and enhancing usability.

Confidential

Business System Analyst

Responsibilities:

Designed the business requirement collection approach based on the project scope and Agile methodology Interacted with different risk management, disaster recovery, and analytic groups to get the requirements for the systems Worked extensively with the QA team for designing test plan and test cases for
User Acceptance Testing Provide task - based reports and evaluated team SLAs Produced traceability matrix by tracking, managing and tracing all requirements in JIRA Facilitated JAD sessions with business users and technical teams to document current configuration Designed the UI by activity diagrams, class, and sequence diagrams using

Confidential

Software Engineer Intern

Responsibilities:

Developed webpages using HTML5, XHTML, CSS 2/3, and JavaScript Developed rich Internet applications using Google Analytics Used jQuery to make the code interact with the JS functions Designed/documented REST/HTTP APIs, including JSON data formats and versioning strategy Increased database performance by MySQL configuration changes.