SUMMARY:

• Information Technology professional offering comprehensive 18 plus years of experience in application development, re - engineering/migration, upgrade, conversion programs/projects with working business knowledge in P&C insurance industries.
• Around 4 years of Program management and 10 years of project management experience in handling high visibility, business critical software development and modernization/re-engineering programs/projects ranging from budget of $50K to $4M with 4 months to 18+ month programs and projects duration.
• Around 6 years of Scrum Master experience in facilitating sprint planning, daily scrums, retrospectives, stakeholder meetings, and demonstrations. Also played key role in guiding teams during transformation from waterfall to Agile development life cycle processes.
• Excellent track record of managing and leading projects with effective planning and achieve high-quality deliverables, meet timelines and budgetary targets as customer/business expectations.
• Strong knowledge in Personal Lines P&C insurance business domain as well as understanding of evolutionary competitive changes & expectations in Insurance industry.
• Fully aware of Policy Life Cycle from Quote, Submission, Change, renewal, cancellation, reinstatement, rewrite. Other components of policy like account details, product model, coverage, exposures, discounts, surcharges, forms, effective dates, Credit, MVR, premium etc.,
• Good understanding of Claims systems work flow, that includes First Notice of Loss, loss details, parties involved, claims reimbursement, aggregate limits, recoveries, reserves & other claim financial components.
• Complete understanding of Guidewire PolicyCenter, Claim Center & its integration systems and flow that include Rating, Docs & Forms, Billing Center, Agent Management System, Account/Contact management system, Risk Reports, Business Intelligence/Reporting and MyAccount
• Skills/Strengths - Program/Project management, Agile-Scrum, Insurance Domain Knowledge, Understand & Work with Multi-technologies/platforms/vendors/teams, Everything about Data, Quality Assurance, Global Delivery Model, Communication to Stakeholders and Adjust & Adopt as per Project Needs.
• Oversee a collection of application development projects that support organizational strategic & high visible business growth programs
• Effectively identify areas of opportunity and maximize success by building relationships with key technology and business leadersof those programs
• Communicate shared understanding of direction and objectives of the program and projects to teams and stakeholders
• Plan overall program schedule and budget then monitor the progress of program/projects by defined governance (controls) through-out program life cycle.
• Resolve key conflicts, interdependencies and issues among interrelated projects and establish resolution paths
• Interact with technology, business, third party vendors and leadership team in regular intervals to find the work progress, issues, risks and learning.
• Managed projects by following PMP processes including Scope & Change Management, Time & Cost Management, Quality Management, Risk Management, Communications & HR Management and Integration Management. Procurement Management followed as needed in the projects.
• Take ownership of the project, identify key stakeholders and kick-off the project formally.
• Work with Business team, Business System Analysts, Technology and Quality teams to determine and translate business requirements into technology solutions and identify key technical deliverables and testing strategy.
• Prepare Work breakdown structure (WBS), followed by estimations then come-up with project budget with contingency.
• Plan the project by establishing its format, direction, and base lines and track it.
• Keep controls to avoid/fix variances and closely monitor critical path activities.
• Pro-actively anticipate project risks & issues and ensures adequate mitigation is put in place.
• Develop communication plan with details of reporting structure, Roles & Responsibilities, escalation procedures and frequency of reporting status of the project to various stakeholders.
• Responsible for maintaining project document repository that includes (and not limited to) Project Charter, Business & System Requirements, Architecture Design documents, Project Plans, Review records, Test plans, Risk/Issue log, Meeting notes, Business & IT Sign-off mails.
• Accommodating change requests by identification of potential impact and contingency plans.
• Preparation of weekly and monthly reports including (and not limited to) Status reports, Program/Project Health report, Presentations.
• In the role of Scrum Master, organize and facilitate release planning, sprint planning, daily stand-ups, backlog grooming, retrospectives, demo meetings and other agile development related activities.
• Work closely with Product Owners and Team to establish priorities and determine delivery dates.
• Tracks and communicates team velocity and spring/release progress
• Identify and remove impediments, prevent distractions for team and made them focus on sprint goals.
• Track and communicate scrum metrics to leadership team this includes velocity, capacity, sprint release progress and retrospective outcomes.
• Ensure teams are practicing the core agile principle of collaboration, prioritization, team accountability, visibility and continuous improvement.
• Assist team with making appropriate commitments through story selection and task definition. Maintained task board and produced daily burndown charts
• Coached team members on Agile processes and Scrum methodology during transformation and helped them to adopt to new framework.
• Also have experience/exposure on other Agile approaches like XP, Kanban, TDD, Pair Programming and SAFe, Continuous Integration, Automation testing and Continuous testing.
• In Scaled Agile, synchronize with other teams to plan and align on features to build at program level, resolve any cross-team dependencies and also represent team in Scrum of Scrum meetings.

TECHNICAL SKILLS:

Project Management, Agile, and Other Tools: MS Project, Clarity, TFS, JIRA, Tableau, SharePoint, Rally, Visio, ServiceNow, VSS, EDMS

Software/IDEs/Web servers: Guidewire PolicyCenter v7.0, ClaimsCenter v8.0, J2EE, Visual C++, Visual Basic, VBA, ASP, UA Framework, WebSphere, IIS, Eclipse, Data Power

Languages: Gosu, Java, Tenfold, VB Script, JavaScript, XML, XSD, WSDL

Databases: Oracle, SQL Server, IMS DB, DB2, MS Access

PROFESSIONAL EXPERIENCE:

Confidential, Madison, WI

Program/Project Manager and Scrum Master

Technologies/Tools: PLPC Guidewire 7.0, Gosu, Java/J2EE, Angular JS, Wireframes, Informatica, TFS, GITPush, Javascript, XML, Clarity, MS-Project, MS-Office and SharePoint

Responsibilities:

• Single point of contact for business team, all I/S teams and third party Mobile App provider (vendor).
• Involved in feasibility analysis, requirements gathering, design, build, testing till production deployment followed by warranty support.
• Work closely with Business team in gathering business objectives and requirements then compose into functional and system requirements in collaboration with business analysts and architects.
• Lead and manage Guidewire PolicyCenter team, determine technical work items for user interfaces, product model, work order/jobs, activities, configuration changes.
• Also identify Guidewire PolicyCenter changes for web services, plug-ins, messaging, GUnits, data model and schema changes and some/few of them have integration with other systems.
• Work with Guidewire PolicyCenter Integration (internal) teams that include MyAccount, Rating system, Agent management system, Documents & forms, Business Intelligence teams and identify dependencies and determine detailed execution plan.
• In parallel, worked with vendor to understand mobile app specifications, technical integrations, security features then work and align on Amfam-vendor implementation plan including testing and (iOS and Android) app push to app stores.
• Decompose above work items to tasks and also identify key milestones for all teams (including vendor) then Prepare Integrated Master Plan in MS-Project to track project schedule and have close monitoring of critical path. Determine detailed estimates and budget (in dollar cost).
• Facilitate Solution meeting by engaging enterprise and application architects, business analysts, technical & QA teams and integration teams.
• Review project estimates, budget, schedule, risks/issues with Business sponsor/owner and acquire approval for project to move from Planning to Execution phase then do baseline budget and schedule.
• Work with Quality Assurance team come-up with detail testing strategy, test plan and test case design for functional and system Integration Testing.
• Business will perform user acceptance test and provide sign-off for production deployment.
• During warranty, responsible to track for defect leakage, perform RCA, defect fixes, re-test then deployment to Production. Also track project escape rate.
• Work on closure activities including (and not limited) facilitate lessons learning session, upload all project documents to EDMS, close Clarity project and close project in gate tracker.

Confidential

Program/Project Manager and Scrum Master

Technologies/Tools: PLPC Guidewire 7.0, Gosu, XSD, XML, GITPush, Rally, Clarity, MS-Project, MS-Office and SharePoint

Responsibilities:

• Involved in execution of this partner model for Guidewire PolicyCenter team from requirements gathering, design, build, testing till production deployment followed by warranty support.
• Executed first phase mostly using Agile/Scrum methodology but remaining phases implemented in Waterfall methodology and leverage Agile/Scrum expertise wherever appropriate.
• Understand business objectives by analyzing requirements in collaboration with business analysts, architects, technical and QA teams then come-up with comprehensive technical solution, development plan and testing strategy for the project.
• Identify key technical deliverables for Guidewire PolicyCenter team and decompose them into technical tasks then come-up with detailed estimates (in hours), project schedule and critical path.
• Drive technical solution meetings by engaging various groups and integration teams then identify all Integration points with their dependencies and determine detailed execution plan.
• Work with Testing team, come-up with functional and integration testing strategy and test case plans. Review with business and get sign-off to baseline test plans.
• Provide support during warranty and responsible for all defects fixes found during warranty.
• Provide weekly detailed dashboard updates to program team with overall RGY status with issues/risks.
• Worked on closure activities including (and not limited to) facilitate lessons learning session, upload all project documents to EDMS, close Clarity project and close project in gate tracker.

Confidential, South Barrington/Northbrook, IL

Scrum Masterand Project Manager

Technologies/Tools: ASP.NET, C#, BizTalk, JavaScript, XML, Oracle, SQL Server, Tenfold, UA framework, RTM, UNIX, MS Project, Rally, SharePoint and MS Office

Responsibilities:

• Involved in due diligence and pilot project that helped to acquire full-fledged projects.
• Preparation of statement of work (SOW) and monitor performance to ensure that project commitments are met as specified in contracts (Management).
• Facilitated with AGILE in all locations that helped teams to understand the new SDLC methodology
• Gather estimates from all impacted/engaged teams and prepare project budget with contingency.
• Participate in drafting user stories, preparation of product backlog, sprint planning and sprint backlog.
• For every sprint, maintain Burn-down chart, conduct retrospective call and Demo sessions.
• Gather leadership approvals at the end of each sprint then move to next sprint.
• Actively participate in technical design discussions and provide suggestions/recommendations to the technical teams.
• Design, manage, and document logical and physical data models and data dictionaries
• Helping team in troubleshoot and tune SQL query performance using various tools like explain, plans and auto trace,
• Tracking and monitoring of the project progress, address open issues and closely monitor critical path activities.
• Preparation of weekly Status reports for leadership team.
• Responsible for delivery within the cost, time and quality intact.

Confidential

PM, Lead and Onsite coordinator and Developer

Technologies/Tools: Tenfold, UA framework, Oracle, C++, JavaX, MS Project, SharePoint and MS Office

Responsibilities:

• Played various roles and worked in different modules in this project that helped to get in-depth knowledge of overall system/applications.
• Provided best solutions to ramp-up the project that acquired additional scope of work.
• Trained new teams on PAS system and helped team to perform as per customer expectations.
• Proposed and implemented business and technical ideas that helped for better optimization, process improvements and acquire savings
• Involved in developing code, unit testing and Integration testing.
• Involved in release and monitor production during warranty phase
• Encompass Safe Driving Bonus
• User Experience
• Out of Sequence Endorsement Rollouts
• Encompass Overhaul - Enhancement
• Rolled out special surcharges
• Rate and factor changes

Confidential, Chicago Downtown, IL

Developer and Onsite Coordinator

Technologies: VC++, Visual Basic, ASP, WinAPI, OS2, JavaScript, VBScript, Oracle, MS-Access, Crystal Reports

Responsibilities:

• Involved in developing wrapper classes/tools for conversion of OS2 APIs to WinAPIs and OS2 GUI to Windows GUI.
• Work with DBAs in the design and modelling of relational database
• Design, manage, and document logical and physical data models and data dictionaries
• Involved in developing queries, functions, triggers, procedures and materialized views
• Involved in developing reporting tools like PLANET, QTrack, Team play, DPU, BNR using ASP and VB macros.
• Involved in unit testing and Integration testing.
• Involved in release and monitor production during warranty phase.