Customer Service Representative Resume Hagerstown Maryland - Hire IT People

OBJECTIVE:

Customer service experienced looking for a position where my experience can be utilized to improve customer satisfaction.

TECHNICAL SKILLS:

Computer literate: Microsoft Works, Word, Excel, Outlook, PowerPoint, Telephone, Computer, Fax Machine, Copier.

PROFESSIONAL EXPERIENCE:

Customer Service Representative

Confidential, Hagerstown Maryland

Responsibilities:

Take inbound calls from merchants receiving error messages on their credit card terminals. Assist merchants in downloading new programming into their terminal to resolve the error message. After troubleshooting all techniques, replace credit card terminal with a new one.

Customer Service Representative

Confidential, Hagerstown Maryland

Responsibilities:

Answer calls for the charities: Confidential, The Wilderness Society, and The Heritage Foundation. Update donor's rmation in system for mailings and/or receive information if requested including credit card donations.

Ad Inserter

Confidential, Hagerstown, Maryland

Responsibilities:

Assist with organizing the daily newspaper alone or within teams in Packaging and Distribution Department. Utilize machines to insert advertisements placed into newspapers for delivery

Customer Service Representative

Confidential, Frederick Maryland

Responsibilities:

Taking inbound calls for Flexible Spending Accounts regarding declines, lost cards, issuing new cards, activations, and handling other customer concerns regarding the accounts.

Tier I Tech Support

Confidential, Frederick, Maryland

Responsibilities:

Answer calls in regards to tech support for the Army Knowledge Online (Secret) website. Handled password resets along with assisting users who had errors when trying to access the webpage.

Call Center Support Representative

Confidential, Martinsburg West Virginia

Responsibilities:

Provided telephone support to clients who are in the process of applying for a Confidential Credential who have questions regarding the issuance of such credentials.