SUMMARY:

• High Potential, Senior IT professional with 8+ years of Information technology, Operations and Project Management experience working with international teams.
• Diverse business and technical background covering Banking, Consulting and IT Security.
• Experienced in wide range of projects portfolio analysis, application maintenance and support, incident management, change management, risk management, estimation methodologies, Off - shoring (working with virtual teams), documentation and content management.
• Exceptional leadership, organizational, Communication, interpersonal, analytical, and problem resolution skills. Quick Learner who can thrive in both independent and collaborative work environments. Have managed large engagements with 8+ FTE.
• Possess strong business acumen and client-facing skills to manage relationships, bring in business, communicate project plans/progress, and accommodate changing needs.
• Developed roadmaps, strategies, and plans for on-time, on-budget completion of multi-phase initiatives such as Application monitoring transition from contractors to in-house teams, software upgrades and production releases migrations.
• ITIL V3 Trained, PMP Trained
• Project Management:
• Business Applications On boarding
• Release Management
• Automation
• Quality Improvement
• System Migrations/Integrations
• Risk Assessment
• Systems Engineering
• Portfolio Management
• Disaster Recovery
• Stakeholder management
• Project Lifecycle:
• Requirements Analysis
• ROI Analysis
• Project Scheduling
• Testing/QA/Rollout/Support
• Change Management
• Risk Management
• Value-Added Leadership:
• Cross-Functional Leadership
• Team Building & Mentoring
• Client Relations & Presentations
• Business & IT Planning
• Vendor Management
• Conflict Resolution

TECHNICAL SKILLS:

Technologies and Tools: MS Project, SharePoint, BMC Remedy, Rally, Peregrine, Eclipse, Clarity Niku, Jira, Aternity Dashboard, TBSM, Teradata, Active directory, Lotus Notes, Operational Risk Management tool, MS Excel, Quality Center and other internal tools.Mainframes CA7, TSO, JCL DB2, IBM Websphere, Autosys, UNIX Shell Scripting, UNIX AIX, JAVA, J2EE Control M, Enterprise Manager, SQL Server, Oracle 9i, Oracle EBS Citrix Products: XenApp, XenDesktop, XenServer, VM Ware, CRM, Windows Server 2003/R2 |2008 .

PROFESSIONAL EXPERIENCE:

Confidential - San Francisco

PROJECT MANAGER

Responsibilities:

• Taking various project’s from concept to closure. Working as Project Manager to co-ordinate these deliveries working with a team size of 20+.
• Responsibilities include communication with the Program director, PMO office and Steering Committee.
• Directly responsible for providing oversight and input into estimating, RFP, vendor evaluation, tracking and reporting, deliverables, deployments, engaging with 3rd party stakeholders and quality
• Communicating, advocating & onboarding various LOB’s of the risks & moving them to the required platform. Working with various other Project Mangers to get different projects executed & retrofitting in the bigger project.
• Working & building relationship with different technology groups & Business for Scope, Project Plans, ROI, Risk, development, communication,interfacing & integration of applications
• Working with vertical directors for resource management & planning.
• Understanding & freezing on requirements.
• Schedule, Risk & Communication planning. Driving meeting Rhythms from daily standups to weekly progress for PO & bi-weekly reports to stakeholders with Demo’s/POC’s/reports as required.
• Monitoring & controlling the project activities. Removing & helping out to remove impediments.
• Identifying process deficiencies, introducing them & making sure they are adhered by team. Also, the process results are monitored & evaluated for improvements, quality of deliverables & efficiency. Documentation for Audits for compliance.
• Co-coordinating different projects for overall efficiency.
• Prioritizing & executing work items with IA’s, SA’s & business users.
• Working with geographically dispersed teams.
• Coaching & mentoring the team.
• Managing & coordinating deliverables from development till deployment & production checkout
• Tools used: SharePoint, Team center, Clarity, MS Project

Confidential - Charlotte, North Carolina

PROJECT MANAGER - CREDIT MASTER PLATFORM

Responsibilities:

• Worked with Stakeholders on planning, communication, cross-project coordination, and ensure the availability of resources as required meeting project timelines.
• Automated Autosys job streams for mortgage operations and was instrumental in designing the flow of assets.
• Worked closely with front, middle and back office stakeholders to understand business issues, data flows and ensure successful project delivery.
• Ensured successful customer engagements. Metrics: high customer satisfaction while maintaining profit margins and account -ability.
• Worked on managingand building an endearingcustomerrelationship over the lifecycleofthe engagement.
• Responsible for drivingon-time and high quality delivery of engagements.
• Assessed and analyzed the current business process to identify the gaps /redundancy in the processes and design the BPR - business process re-engineering structure.
• Involved in the analysis and design of workflow and processes as a part of BPR process.
• Prepared a system migration plan for collecting user requirement, developing reconciliation tests, analyzing test outcomes to insure data integrity for clients.
• Helped develop change management procedures for implementing requirement changes and/or enhancements and consistently tracked the requirements status throughout the project life cycle.
• Monitored data conversions and potential impact on UAT. Worked with UAT team to come up with tests to validate accuracy of financial data imported in the global repository.

Environment: (MS Project, Clarity, BMC Server Automation, HP Quality Center, UNIX Putty, SQL Server, JIRA, Visio, Oracle, Windows, Eclipse)

Confidential

PROJECT MANAGER

Responsibilities:

• Successful in achieving 90% reduction in missed and delayed escalations by developing and introducing Error Free Monitoring Model.
• Created a SharePoint Live Issue Tracking Dashboard for Application Monitoring team.
• Certified as Confidential ’s Business Process Modeling Ranger where I developed a Business Process Model for ATM Level 2 technology team by using Information technology BPM Methodology Version 2.
• Flawlessly Executed Project Risk Reviews, Periodic Compliance Review and Audit, Business Continuity plan testing, New Migrations and transitions.
• Defined Project KPIs and KRIs to measure performance.

Confidential

PROJECT MANAGER

Responsibilities:

• Saved more than 40 man hours/week and prevented human errors by mentoring SMEs to successfully complete 4 Application Automation projects.
• Promoted as Assistant Manager/Analyst after being rated as Exceeds Expectations in performance review.
• Slashed project cost by 30 % by successfully on boarding 43 Banking Applications from Infosys and TCS contractors back to the Bank to be supported In-house. Responsible for End to End project transition. ed with Confidential Global Recognition Silver on successful completion of the project.

Confidential

PROJECT LEAD

Responsibilities:

• Additional responsibilities included managing Production Releases. Created & maintained a SharePoint Webpage to display upcomingReleaseInformation. Also, conducted weekly ReleaseMeetings to discuss upcoming releases and identified dependencies. Prepared and presented executive levelreleaseschedules & metrics and Release Minutes of Meeting.

Confidential

RISK MANAGEMENT LEAD

Responsibilities:

• Implemented Risk Framework and Governance standards
• Proactively identified risks in Consumer Banking Area, escalated and tracked to closure.

Confidential

VENDOR CHANGE MANAGEMENT LEAD

Responsibilities:

• Communicated efficiently with Vendors on a day to day basis and supported them by getting upcoming changes approved in Change Advisory Board meetings.

Confidential

TEAM LEAD LEVEL 1 PRODUCTION SUPPORT

Responsibilities:

• Created Business Process Map for Application Monitoring Team
• Promoted as Shift Lead within 5 months of joining Bank as Senior Software engineer.
• Rated Exceeds expectations for Exceptional Performance.
• Designated Subject Matter Expert for End to End monitoring on Aternity tool.
• Improved Employee Satisfaction and efficiency by creating a 5 day working model in place of existing 7 day model while ensuring the continuation and enhancement of services.
• Interviewed several candidates for the Confidential monitoring team.

Confidential

Senior Technical Engineer

Responsibilities:

• Responsible for Setup and Scheduling of critical production batch job/s, Electronic File Transfers on the basis of business requirements in Control-M, UNIX, Enterprise Manager for over 4000 Clients. Monitored critical production batch job & escalation to the correct group in case of job failures within defined Service Level Agreement. Also responsible for analyzing the root cause of JOB ABENDS and providing fixes within given turnaround time.

Confidential

SPECIALIST VIRTUAL OFFICE FOCUS TEAM

Responsibilities:

• Primary responsibilities included providing 2nd Level support for troubleshooting advanced VPN and Blackberry Enterprise Server issues for the Confidential across the globe and documenting issues with BMC
• Remedy. Also responsible for technical solutions delivery and process transition in large and challenging environment across domains like complete Infrastructure Monitoring Implementation, Incident/Problem/Change Management and Data Center Operations across different Geographical Locations(US,UK,APAC). Additional responsibilities included supporting RSA Secure ID Administration, Installation, configuration and troubleshooting of various Software’s including Lotus Notes, Mainframe, Navigator, Active Directory, Usage and Administration of Citrix Applications.
• Promoted as Virtual Office Specialist within 4 months of joining Hewitt as Technical Support Engineer.

Confidential

LEVEL 3 TECHNICAL SUPERVISOR

Responsibilities:

• I was aligned to 20 different teams as Level3 support supervisor to assist the team to achieve their operational metrics and goals to maximize operational efficiency of the technical consultants. I worked closely with Team Leaders and Quality Analysts for achieving process efficiency.