SUMMARY:

• Strong analysis techniques and able to develop business models (ex. BPMN), data models (ex. DFD) and workflow diagrams.
• Sr. Level BA with 10+ years of experience in business analysis and project leadership for multiple digital platforms and product types.
• Knowledgeable about the processes and deliverables required by Systems Development Life Cycle Methodology (SDM or SDLC)
• Experience with the processes and deliverables required by Systems Development Methodology. For several projects as BA & Project Manager, acted as liaison between creative team & programmers and reviewed software in iterative cycles to define features and refine usability
• Proficient using MS Project, MS Word, MS Excel, MS PowerPoint and VISIO.
• Instructor consultant user experience with MS Office: Visio, Word, Excel, Access, PowerPoint, SharePoint.
• Strong interpersonal skills and tenacity needed to develop strategic relationships to foster collaboration. Experience leading meetings, speaking & presenting technical information to non - technical audiences.
• Excellent communication and interpersonal skills. Ability to handle multiple tasks and can take initiative to handle responsibilities independently as well as a proactive team member. Experience working in highly ambiguous project environments.

TECHNICAL SKILLS:

Software: MS Office: Visio, Word, Excel, Access, PowerPoint, SharePoint Video: Camtasia Studio, Adobe Acrobat, Adobe Captivate 8 (dynamic design) Desktop/Wireframes: Adobe Creative Suite, Basamiq, Visio, Snag - It, Snip-It HTML, FrontPage, Unix, TCP/IP, MS DOS, dBase 3+, SQL, Access, Web Conferencing: Web-Ex, Skype

PROFESSIONAL EXPERIENCE:

Confidential, Louisville, KY

Agile Business Analyst

Responsibilities:

• Complex requirements gathering to integrate components & distributed system interfaces.
• Data mapping connecting legacy databases with mobile user financial platforms (P2P, Zelle, Banno)
• Automation of operational work flow processes for onboarding Financial Institutions into new systems.
• Design workshops and lead focus groups to build digital content with a positive message.
• Support marketing and design for global media platform through content, audience and theme analysis.

Confidential, Louisville, KY

Business Analyst & Implementation Support Consultant for Home Delivery

Responsibilities:

• Data gathering and documentation for processes and work flow changes
• Team leadership for testing new processes & documenting prior to implementation
• Workflow diagrams for legacy databases integration with new oracle software

Confidential, Lexington, KY

Agile Business Analyst

Responsibilities:

• User Story: requirements gathering, precise story writing, wireframe design to allow for user interface on multiple platforms (mobile, tablet, desktop)
• Developer review responsibilities in a cross-functional, dispersed team with global subcontractors - Web-Ex Meetings
• Software: Team Foundation Server (TFS), Visio 2013, Balsamiq Mockup 3.4.4, Snag-It 11.0, SharePoint, Adobe, Excel, Word, PowerPoint
• Legal Software: Contexte Case Management, AgileCourt 5.4 Case Management

Confidential, Lexington, KY

IT Infrastructure Business Analyst / Project Manager: QA Documentation

Responsibilities:

• Defined processes and created user workflow diagrams for Confidential government audit
• Received accolades from Audit Director for outstanding documentation.
• Demonstrated ability to oversee multiple projects through to successful delivery
• Identified best practices for network, security, and helpdesk operations.
• Led team in redesign of helpdesk software created software data & operational functional diagrams including user interface usability
• Led effort to define server life cycle maintenance
• Created database design for new server maintenance tracking software
• Multiple documentation techniques: use cases, case studies, functional diagrams, and wireframes.
• Provided leadership building team consensus for operational documentation content.
• .
• SharePoint updates, identification of best practices & new processes: worked with SMES, project leaders, technical infrastructure staff daily
• Programmed digital forms (Adobe) for intranet use to facilitate accurate data for faster customer support
• Project Management using change management practices
• Maintained project schedules, led reviews, status updates, and digital document repository
• Moved projects forward by leading productive meetings (using several techniques)

Confidential, Kentucky, KY

Responsibilities:

• PM: led visionary design & digital marketing strategy for work place diversity program
• BA: elicited requirements for new organizational process & procedure improvements
• Designed presentations, digital marketing tools & documents to support efforts
• Speaker for Leadership Conference
• Defined new organizational process
• Created PowerPoint presentation
• Authored handout with image & text design
• Authored Adobe Captivate8 Videos
• How to use software to create of eLearning presentations
• Strategies for multiple platform simultaneous design

Confidential, Lexington, KY

EHR Software Implementation - Software GO-LIVE

Responsibilities:

• Business Analyst for multiple medical practices
• Customized clinical processes & new work flow procedures supported by software features
• Defined medical codes for developers in software customization for each medical specialty
• Tested and validated software using scenarios and case studies
• Program Manager for new hire orientation
• Designed user scenarios to customize for all user roles
• Identified & developed Job Aids for critical tasks: graphics (software screen capture) & text
• Provided ongoing QI feedback from client interactions

Confidential, Englewood, CO

BA Application Analyst

Responsibilities:

• Central Kentucky EHR Software Implementation
• Designed Job Aids for critical tasks
• Defined medical codes for developers for several medical specialties
• Work Flow process improvement
• Help Desk, On-site Specialty Topics
• Dragon Voice Recognition EHR Software (macro design programming support)
• EHR Scanning Software: tested operations, provided phone support and Job Aid design.

Confidential, KY

Adjunct Professor, Computers & Information Management, Part Time Contracts

Responsibilities:

• Computer Literacy, Introduction to Microcomputers: broad technology knowledge base
• System Development Life Cycle Program Management
• PowerPoint, Access Database, Excel Spreadsheet, Advance Word Features
• Web Site Life Cycle Business Development: marketing & programming options

Confidential, Resident MD

Project Manager & Business Analyst

Responsibilities:

• Managed cross-functional teams in digital tool design to integrate competency based and assessment into 35 medical residency & 32 fellowship physician programs.
• Focus was on measuring competency of new ACGME accreditation standards.
• Developed style sheets and wireframe guides for SME’S to use to communicate features to developers and graphic designers.
• Led teams in requirements analysis for variety of web-based tools using user stories and wireframes to communicate features
• Designed computer based learning modules (multi-media software) with assessment tools
• Used story maps to organize key features and objectives.
• Agile Process: created mockups to facilitate communication: physicians, stakeholders, developers
• Program Manager for iterative software development: coordination for developers & medical experts
• Supervised Student Intern in software development process
• Programmer for Department Web Site:
• Distance learning: designed & developed program administration documents
• Excel databases for Residency Directors for access to department knowledge base
• Assessments & Surveys:
• Designed surveys to build consensus for program priorities & objectives
• Measure product effectiveness - internal marketing
• Provided feedback on user experience
• SAP Enterprise software: usability input for physician order module design

Confidential, Lexington, KY

Professional Services Manager

Responsibilities:

• Corporate Manager, Software Implementation for Contract Manager: Database & Data Warehouse
• Duties: testing, QI,, implementation, database customization
• Collaborated remotely with virtual staff and clients
• Led demos using WebEx for marketing & client database customization
• Designed end-user instructional materials & classes for all user levels
• Complied “The Corporate Implementation Manual” to on-board & manage consultants
• Quality Improvement, software usability & requirements validation testing
• Provided detailed quality feedback to developers from Fortune 500 clients
• Shared software version configuration best practices to facilitate user acceptance of new features

Confidential, Lexington, KY

Senior Software Consultant - Business Analyst

Responsibilities:

• Elicited from users process features & user tasks via user stories & interviews
• Worked closely with developers and end-users to define functional requirements
• Used VISIO software for client work flow process documentation
• Performed software usability testing to validate requirements
• Authored/Programmed digital help module & manual modular format used key word hyperlinks to allow individualized access
• Customers included: government contracts, medical, dental, and business clients
• Designed productive use and integration of software tools into business practices including supply chain contract management

Confidential, Orlando, FL

Subcontracts Administration

Responsibilities:

• Program Management: wrote and edited documents and spreadsheets for government contracts, quality improvement programs, proposal standardization (RFP), vendor evaluation & negotiation practices
• Liaison between Upper Management SME’s, Department Chairs and Programmers.
• Managed department technology integration of personal computers.
• Internal marketing of customizable digital documents- merge customer data with standard document .
• Developed digital products working with content experts & programmers to increase department consistency in contract documentation and vendor relationship management.
• Programmed monthly digital reports for high dollar contracts analyzing subcontractor’s performance using best practices & benchmarks.
• Digital multimedia author: scripts, wire-frame for visual elements, content matrix story map created to coordinate sequence
• Liaison with speakers for audio, graphic designers, programmers and logistic technical SME’s to produce excellent products
• Tested materials with users, analyzed results, proved effectiveness
• Directed analysis process for several other DOD programs in large corporation
• Digital material support (configuration management) for fielded materials.
• Marketed increased usability benefits with external customer
• International Engineering Symposiums: speaker and journal author ( Corporate s - 3 years)
• Described innovative best practices developed during research, analysis, and implementation of digital & traditional materials during engineering design phase of product life cycle
• Task Selection Decision Matrix using logistic engineering data to define focus
• Target Population Study to enable design based on user characteristics
• Qualitative and Quantitative Personnel Requirements Information (QQPRI) Plan
• Content writing/interviewing skills - ability to oversee product delivery through to successful completion
• Developed wire-frames to communicate design elements to graphic designers.
• Story maps created to develop hierarchy of critical user tasks for scope & sequence
• Designed & developed internal & external marketing documents
• Field tested to prove performance for user acceptance
• Global military contracts were ed after field testing success.
• Documentation content included: administrative materials (instructor guides and student guides), in-process review reports and briefing presentations.