PROFESSIONAL SUMMARY:

• Seven years of experience as Business System Analyst in directing cross - functional teams of technical experts to analyse systems and processes and implement infrastructure improvements.
• Acted as a liaison between client and technical solutions/support groups, using strong communication skills to elicit, document, analyse and validate business processes, systems, and solution requirements.
• Strong communicator, good interpersonal skills, and demonstrated ability in initiative and judgment in managing shifting priorities, risks and competing interests of multiple projects.
• Created BRDs, FSDs, Use case documents, assisted in writing Test Cases.
• Strong knowledge of the Software Development Life Cycle methodologies like Agile and Waterfall models.
• Acted as SME, facilitated meetings between Development and Business teams as well as for business users and vendors.
• Designed and developed project document templates.
• Worked with different outsourcing teams and worked as per need with offshore resources in different time zone.
• Participated in the complete development lifecycle: Analysis, Dev., UAT and test reports.
• Extensive experience in creating Functional Specifications, UI specifications and UI prototypes and Wireframes.
• Able to work on extremely complex problems where analysis of situations requires an in-depth evion of various factors.
• Analyzed businesses processes and define recommendations for the improvements.
• Experience in conducting Joint Application Development (JAD) sessions with IT Groups and Business Users.
• Experience in creating Screen Mock-ups, wireframes and prototypes.
• Developed procedural documentation, leading to standardization of troubleshooting and implementation practices.
• Employs advanced analytics and optimization programmes in proposing strategic solutions to business problems.
• Facilitate Backlog Grooming, Scrum Planning, Daily Scrum, Sprint Review and Retrospective meetings.
• Experience in Change Management Process (Identify, Analyze, Evaluate, Plan, Implement, Review and Close).
• Coordinate and conduct meetings with the CCB to discuss current and future risk changes.
• Proficiently used Excel functions for efficiency: pivot tables, v-lookups and macros.
• Provided Tier 2 and Tier 3 production support during various projects.
• Worked with different outsourcing teams and mould as per need with offshore resources in different time zone.
• Experience developing and cultivating professional relationships.

TECHNICAL SKILLS:

Automation Tools: MS Visio, Rational Rose, Rational Clear Case, Rational Requisite Pro, Version 1, Jira.

Bug Tracking Tools: Rational Clear Quest, Quality Centre, Bugzilla, and HP Service Manager

Utility Tools: MS Office Suite, MS Visio, Doors, Power Point, Excel

Reporting Tools: MS Excess, Share Point, Business Object

WORK EXPERIENCE:

Confidential

Responsibilities:

• Worked with the compliance officer to understand the business requirements needed to in corporate the features they wanted working in the system.
• Carried out an "As is" and "To Be" analysis between legacy systems and centralized KYC platform.
• Identified customer on boarding (COB) worked flow, setup roles in customer identification process (CIP) and customer due diligence (CDD).
• Gathered user and business/regulatory requirements from business users and analysis legacy files.
• Responsible for gathering requirements for integration of internal CRM system to enable timely and safe on boarding of a prospect or customer.
• Worked on requirements verification and validation.
• Worked on prioritization of requirements with stakeholders.
• Conduct business analysis activities, business processes mapping and identifying opportunities for improvement (Process Improvement).
• Schedule and document meetings with key project resources and/or stakeholders in an effort to ensure project milestones are met and open issues are resolved in a timely and efficient manner at the direction of the Program or Project Manager.
• Worked with business users to prepare and update the user stories and functional requirement documents (FRD) and business process flow documents.
• Worked with internal team to develop requirements for all BOreports.
• Facilitated joint application development (JAD) sessions with compliance officer to resolve urgent issues relating to requirement that were scheduled for the next release.
• Applied JIRA to assign issues to users, manage sprint planning, and track project status for teams whose stories would affect the project. Provided support to product owner in developing, maintaining and grooming product backlog.
• Studied the existing KYP/CIP system and prepared the test data for the CDD and EDD based on the inputs.
• Performed data validation and massaging to ensure accuracy and quality of data.
• Implemented business process improvements and simplifications.
• Helped in creation of test scenarios for the purpose of testing to assist the QA team. Worked with the development team to update the data migration strategy to reflect current data migration standards and procedures.
• Identified source of data and provided data mapping documents for mapping data from legacy systems to the centralized KYC system for the automation rating risk score purpose.
• Worked on profiling, cleansing & selecting data using and SQL.
• Participated in UAT, maintain the UAT reports for Actimize team.

Confidential

Responsibilities:

• Utilized corporation developed waterfall methodology.
• Played key role in System Development Life Cycle Process consisting of: Design and Gap Analysis, Business Requirements, Test Criteria, and Implementation to have the outputs of project dealt with the automation of correspondence directed to Insurance policy owners.
• Gather requirements from the clients and their team members and implement them inSharePointaccording to their needs.
• Involved in development and maintenance of Use cases.
• Interacted closely with End users from Underwriting & Claims teams and SMEs to understand and gather the business needs and requirements.
• Prepared Use case diagrams and corresponding Activity Diagrams using Rational Rose to depict the workflows to be incorporated into the development of Business Process.
• Perform Gap Analysis and AS IS analysis and provide strategy to developers to follow.
• Analyzed businesses processes and flows and define recommendations for the improvements.
• Understood and translated the existing BO reports to Tableau reports and dashboards.
• Responsible for testing the Quote & Purchase for Property and casualtyInsurance of the customers.
• DriveUI/UXdecisions based on stakeholders and customer experience guidelines.
• Applied JIRA to assign issues to users, manage sprint planning, and track project status for teams whose stories would affect the project. Provided support to product owner in developing, maintaining and grooming product backlog.
• Assisted in on going process improvement efforts to ensure Test Planning and execution, and ensured that reporting is effective, efficient, standardized, coordinated, and integrated.
• Worked on UAT testing and took signoff from the property and casualty insurance users.
• Coordinated with QA team for testing the Quote & Online Purchase for both dental office and Insurance of the customers.
• Involved in backend testing usingSQLQueriesto retrieve the data from the database and checked data integrity.
• Consult and provide influential leadership to project managers and project teams towards successful implementation planning, solution preparation, and delivery of enterprise wide customer issue tracking system.
• Acted as primary liaison between the client departments and the Information systems IT department to perform analysis, review, and estimation of client requests, prepared and reviewed requirements and client documentation for Personal Lines Property and Casualty business.
• Creates documentation for change requests and Business Requirement documents to formally implement change.
• Assisted in building a Business Analysis Process Model using Rational Rose.
• Created materials, which explained the details of the application and also provided to handle TIER 1 production support Team.

Confidential

Responsibilities:

• Performed analysis of business rules, business and system process flows, and user administration to be used for the new merged platform.
• Prepared, analyzed AS IS and TO BE of existing architecture and performed Gap Analysis, created workflow scenarios, designed new process flows and documented the Business.
• Wrote clear, concise BRD and FSD and user documentation in accordance to guidelines and standards of a level where developers can interpret and design and develop the application with minimum guidance.
• Developed a detailed end-to-end understanding of the applicable digital services offered and related technical and process infrastructure.
• Used UML to create use case diagrams for requirements.
• Established and maintained cooperative working relationships with other departments and third-party service providers as needed to develop the digital banking services.
• Process and various Business Scenarios and activities of the business from the conceptual to procedural level.
• Manage requirements throughout the project life cycle authoring ongoing version and change control, etc.
• Developed detailed process flow diagrams to capture business requirements using MS Visio.
• Worked in close cohesion with the business partners and application capability domain owners to ensure application availability targets are met as per the service level agreement (SLA).
• Conducted JAD and brainstorming sessions with the business users and stakeholders.
• Conducted weekly working sessions, which included all the stakeholders to highlight the key escalating issues.
• Worked with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).
• Responsible for UAT project planning like creating testing scenario, test plans, and test scripts.
• Worked with the User Experience team to design the GUI for the reports.
• Provided Tier 2 and Tier 3 production support for Digital Banking related issues, serving as the liaison between vendor business partners and the IT Help Desk to provide resolution to complex or significant Digital Banking matters.

Confidential

Responsibilities:

• Extensively used Agile Methodology for software development.
• Co-ordinated Scrum, Backlog Grooming, Story Point Estimation and Task Planning sessions to facilitate and make sure that the agile process was executed in an effective manner.
• Gathered requirements by conducting meetings and brainstorming sessions with end users, ecommerce teams and SME and documented business requirements and functional requirements.
• Facilitated JAD sessions involving the key stakeholders, management, development and user teams for clarifying requirements and facilitating better communication.
• Documented the business requirements from the stakeholders and broke them down to user stories to be entered in Rally and made sure it was explained to the team during backlog grooming sessions.
• Applied UML notations and methodology in developing models that accurately represent the business process and workflows and clearly communicate them to the stakeholders.
• Support all analytical requirements: created reporting dashboard with IT, ad-hoc reporting, mathematical models for profitability and long range strategic planning.
• Involved in change management, worked on change request (CR).
• Involved with the Quality Assurance team to develop and design test plans and test cases.
• Defining test cases, creating test scripts, analyzing bugs, interacting with QA / development teams in fixing errors.
• Develop custom dashboards and reports for nominated business ownersusing (SAP) business object reporting tools like crystal reporting.
• Wrote clear, concise detailed system requirements specification (SRS) documents and user documentation in accordance to guidelines and standards of a level where developers can interpret and design and develop the application with minimum guidance.
• Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements using Jira Tool, allowing sufficient time frame to ensure accuracy and consider deadlines.
• Provided Tier 2 support to all applications and provide assistance and to all end-users and identify any issues in production.