SUMMARY:

• Over the past thirty years Confidential has worked in about every area of information technology; working with many prominent firms within the technology, banking, real estate, healthcare, pharmaceutical, manufacturing, and entertainment industries. Over the past fifteen years he has been working in hybrid roles, which may have included any combination of the following Program/Portfolio/Project Manager
• Data/Business Analyst, Consultant, and System Architect. He has worked in small, midsize and large corporations leading infrastructure implementations, upgrades or migrations; which included mergers and acquisitions, data center/network consolidations, virtualization, enterprise metric and reporting, technology refreshes, and migrating from an on - premise solution to a cloud or hybrid solution (Azure/AWS/Salesforce/Google).

TECHNICAL SKILLS:

SKILLS: Business Process/Workflows - CA PPM/Workbench/Service Desk - MS Project/Project Server - Advanced MS Access/Word/Excel/PowerPoint/SharePoint/Visio - Salesforce - PowerBI - Six Sigma - Agile - JAD - CPM - SDLC - ITIL - Data Warehouse (Cube/Universes) - Business Objects/BI - Tableau - Azure/AWS/Google Cloud - eCommerce - Active Directory - Office 365 - WAN/LAN*Voice/Data - Helpdesk/Remedy/Service Desk - Balance Scorecard - Sarbanes-Oxley - SAP -Salesforce - Level 1/2/3 Support - TFS - HTML - Dreamweaver - PHP

PROFESSIONAL EXPERIENCE:

Operations Systems Engineer

Confidential

Responsibilities:

• Work in Production Management Technologies (“PMT”), as a subject matter expert in governance, production support, portfolio management/reporting, engineering, network management, event & application management; as well as service request for entire infrastructure
• Write sustainment plans, BRDs, design documents, charters, processes, diagrams, use cases for projects
• Work with production support on analyzing data from various reports both automated & manual
• Create demand management reports and capacity planning reports through data analysis.
• Daily and monthly reports for infrastructure - report included open remedy incident tickets, preventative action efforts (root cause analysis “RCA”), and vendor cases.
• Escalate incidents as needed to various support team members for remediation, follow up and RCA
• Facilitate reviews for security plans, policy, decoms, lifecycle management reviews (software), patching, vulnerabilities and event management lifecycle
• Run books for all reporting and production support of Splunk and automate reporting on SSRS environment (MySQL/Microsoft SQL)
• Create decks for COE including Splunk and other PMT departments as needed
• Manage and drive accessing new alerts within Splunk infrastructure based on past issues with environment to maintain continuity, growth/demand, efficient searches and enhancementsPerform monthly audits of Splunk infrastructure to determine and remediate that all alerts are being tracked up-to-date (email/paging/reporting/auto Netcool ticketing) for all device forwarders
• Monitor Splunk forwarders that are not reporting on server OSs / applications on all devices and applications within bank for escalation and resolution
• Work with key stake holders to identify bank policy and governance that would impact project at a detail level
• Work with stakeholders to maintain policy and perform lifecycle management reviews for Splunk

Principal Business Analyst - Contract (early end / budget cuts)

Confidential

Responsibilities:

• Act as SME within Remedy Knowledge Base, Documentum (DMS) and SharePoint.
• Solicit high level requirements and create a high-level approach document including background, scope, key objectives, proposed technologies, high level process, challenges, pros and cons, risks, key deliverables, timeline, next steps and terms.
• Present to senior leadership PowerPoint Decks, which included high level approach and other detail progress reports
• Provided weekly updates in formal format to senior leadership
• Manage overall project work streams
• Work with key stake holders to identify bank policy and governance that would impact project at a detail level
• Identify and track all existing and non-existing documents and provide dash boarding on progress within SharePoint
• Work the project in an agile format where I built out SharePoint, configured the Remedy Knowledge Base and Documentum
• Completely defined overall process with a final guideline document (Remedy Supporting Remedy), and a run book instructing provider/consumer of “how-to” utilize the document management solution to maintain up-to-date documentation on the Remedy application customizations.

Director of Operations - Contract (Contract Completed)

Confidential

Responsibilities:

• Take an on-premise Confidential environment to a cloud solution (Azure, Salesforce, QuickBooks, O365, 8X8)
• Administrator for Windows 2008 Server, Azure, Salesforce, QuickBooks, O365 and 8X8
• Develop and monitor metrics for determining the performance of the company (production/manufacturing, shipping, Confidential, service, sales and marketing).
• Create company workflows and processes.
• Prototyped metrics in Excel and Access for initial reporting and then ported reporting to PowerBI dashboards and SSRS/SSIS (Salesforce/QuickBooks/8X8/Google Analytics).
• Created and administered cloud base SharePoint site and utilized Confidential to migrate all data from on premise server.
• Manage and mentor webmaster, marketing and sales staff through the direction of the CEO.
• Analyze and identify a rebalanced portfolio for sales territories.
• Create, present and work an Confidential Roadmap for moving the infrastructure to a cloud base solution and eventually having a master data set.

Principal Business/Data Analyst - Moved to better opportunity

Confidential

Responsibilities:

• Serves as a liaison between the divisions/functions and the Confidential organization to provide technical solutions to prioritized business needs.
• Provide a deep knowledge of technological trends, the business and technical infrastructure landscape and use this knowledge to bring solutions to improve business results to the divisions/functions, and Confidential leadership
• Manage infrastructure projects from conception to implementation using multiple methodologies including SDLC, Agile and Six Sigma.
• Work in the following key core process areas: availability management, user provisioning, PMO portfolio management, incident/request management, and project deliver
• Create and maintain roadmaps, project charters, BRDs, RACIs, KPIs, data models, design documents, process workflows, financial reports, project plans/WBS, status reports, run books, high level test/use cases, and other project artifacts for infrastructure and application development projects
• Document process flows for all new (pipeline) and existing infrastructure request to further refine analysis and reporting, as well as identify process improvements for better forecasting.
• Manage high-level business requirements into functional/technical specifications for client’s Confidential organization and manages changes to such specifications.
• Prototype reporting in MS Excel and MS Access and then migrate into environments such as Business Objects, CA Service Desk, Remedy Service Desk, SSRS/SSIS, Tableau, and data warehouse (Cube/Universes/Big Data)
• Perform interviews to elicit requirements based on roles, responsibilities, processes, and manual and automated tasks.

Principal Busi ness/Data Analyst & Infrastructure Planning - Contract

Confidential

Responsibilities:

• Act as main principal for demand management, supply management and capacity planning reports for Confidential enterprise infrastructure.
• Create and maintain roadmaps, status reports, project plans and track key milestones.
• Partner with service delivery, data center and network operation teams to review and improve reporting based on data available
• Develop strategy for obtaining data from several feeds in a variety of formats (Excel, SQL, SharePoint, Remedy/Discover, HP Network Administrator, ReportPro and legacy data sources) to create ETLs for new SQL DB.
• Create SQL DB schema and maintain Confidential for collecting current data and storing history for analyze and providing demand/forecast/projections for physical/virtual servers, network and storage requirements for the entire infrastructure, which included new projects and the enterprise infrastructure.
• Provide extensive reporting on changes month-over-month, quarter-over-quarter, year-over-year to forecast changes by location, application and project.
• Provide self-service reporting on SSRS and detailed reporting with Tableau.
• Provide budgeting reports based on demand forecast and projection reports.
• Create, present and facilitate the review of an executive monthly PowerPoint deck to present high level to detailed level forecast and projections for the entire infrastructure, which also included “actuals” vs. “forecast” and projection.
• Create and refine forecast and projection methodology models.
• Further refine, enhance and change reporting based on feedback and partnering with service delivery, data center and network operation teams.
• Onboard other components of the infrastructure and in corporate them into the monthly reporting cycle (i.e. ports, decoms, racks and power requirements).

Senior Business Analyst - Contract

Confidential

Responsibilities:

• Due to the nature of this contract, which was a contract directly with local government, I signed a non-disclosure agreement. This agreement stated that I could not disclose whom I worked for and the nature of my work including any details.

Business Analyst - Contract

Confidential

Responsibilities:

• Co-ownership along with project manager and implementation manager in developing the project framework/scope
• Define goals, objectives, and business requirements for changing and developing ETLs
• Identify various sources of different data types and provide prototypes for ETL
• Utilizing ETLs provide prototype reports which where either SQL, Excel or rolled up into a PowerPoint presentation for senior leadership.
• Produce a project requirements document detailing full set of requirements for project scope and use cases
• Lead one-on-one and group reviews to understand and document processes, which were role based as well as automated or performed by software.
• Identify and perform gap analysis between “as is” and “to be” state which was document within business requirements.
• Perform interviews to elicit requirements based on roles, responsibilities, processes, and manual and automated tasks.
• Maintain traceability matrix between requirements and functionality
• Work with stakeholders to identify and manage changes to scope and or requirements

Business Analyst

Confidential

Responsibilities:

• Create user and technical stories, use cases, diagrams, workflows, data models, requirements traceability matrix, RACI and test scripts
• Work with MS Access and SQL scripts to validate information, ETLs and new process
• Create low and high-fidelity wireframes based on user requirements
• Utilize Team Foundation Server as Scrum Master
• Perform QA on software development
• Review current application and identify weaknesses and strengths to build the new application with more efficiency

Senior Business Analyst / PM

Confidential

Responsibilities:

• Gather requirements based on user roles and write business requirements documentation, which included workflows following the Agile methodology
• Create/maintain reports and dashboards for RealTime
• Create use cases, test scripts and other Agile document artifacts for sprint sessions, including QA and UAT
• Utilize Pivotal Tracker to facilitate Agile development and Smart Sheet to facilitate project plans
• Design, create and administrate SharePoint Site (Office 365) for project document collaboration.
• Support users along with help desk during migration and implementation
• Create and maintain project timeline
• Consult on network design based on infrastructure requirements for RealTime application
• Create infrastructure requirements including current and future states
• Actively perform QA and UAT along with users

Senior Business Analyst / PM - Contract Position

Confidential

Responsibilities:

• Build reports and dashboards to tracking KPIs on projects broken down by LOB to determine daily critical path for successful Sabre cutover implementation
• Working with all departments as a key player in the implementation of Sabre (industry standard for airline reservations) - Airport Operations, Flight Operations, Technical Operations, Operations Command Center, Accounting, Revenue Management, Revenue Accounting, Marketing & Sales & HR
• Edit and maintain Sabre data collectors and interline agreements (over 30 design documents for all aspects of SabreSonic installation and configuration).
• Maintain project plans in MS Project 2013 for; work with PM to migrate multiple plans on MS Project Server
• Design, create and administrate SharePoint Site (Office 365) for SabreSonic project.
• Identify data that is coming from outside sources and determine how the datasets can be integrated into the data warehouse.
• Identify all reporting requirements company wide to determine critical reports that will need to be create/recreated/edit for Sabre cutover
• Work with United Airlines (“UA”), Silver human resources and programmers to determine best solution to implement processing FNZ file (pass travel benefits on United and UAX flights.
• Determine what documents/forms (over 70) are required for IOSA compliance, as well as any other forms that will have to be ordered for Sabre cutover
• Determine what materials should be housed in the new warehouse for central distribution (from office supplies to above/below wing operations of all aircraft)
• Work with QA Lead on various efforts to assist in the facilitation of testing new Sabre configuration
• Support users along with help desk during migration and implementation

Senior Business Analyst - Contract

Confidential

Responsibilities:

• Guide project teams in business process analysis and gather existing documentation, create project artifacts such as business requirements/process workflows, as well as functional and technical documentation for systems of record that were dependent on the current project.
• Work with project management office on project server implement and resolving implementation issues
• Work with all lines of business to document the functional usage of automated systems to further mitigate any risk of implementation of new Confidential services that may impact their line of business
• Support users along with help desk during migration and implementation
• Work with client to further refine scope and assess impacts to project upon scope changes.
• Identify impacts to infrastructure during assessment phase of a project to best determine any risks to further impact project timeline due to required changes in infrastructure to accommodate scope.
• Work with SMEs to identify any gaps, risks or foreseeable constraints during project planning and implementation
• Provide gap analysis on projects that were considered urgent or break/fixes within infrastructure to determine cause and impact of issue.
• Participate in JADD/AGILE sessions to refine business requirements and resolved user test case issues.
• Facilitate meetings with the client/business ongoing for project updates and status

Senior Business/Data Analyst / PM - Contract

Confidential

Responsibilities:

• Create and manage newly developed historical data repository to enable variance reporting
• Create/Manage reports and dashboard for portfolios including financial reporting
• Weekly portfolio reports for each EIS department w/KPIs
• Monthly portfolio reviews for each EIS department w/KPIs
• Monthly Dashboard with KPIs
• Work with the Service Owner and Service Provider groups ensuring that service and project demand is captured and coordinated
• Facilitates the governance and coordination of the project pools with the service provider.
• Updates to the service and project portfolio, interfacing with Service Project Owners, Providers and Suppliers
• Facilitate implementation of Clarity; as well as do gap analysis on potential data migration issues
• Extract Clarity data to provide custom reporting for all infrastructure projects
• Capturing the user requirements of the service/project portfolio tool and developing strategic plans to deploy against those requirements
• Develop and maintain processes and procedures associated with service project portfolio management
• Assist in the design and implementation of ITIL processes
• Document the demand requirements from a variety of service and/or technology owners and assist in prioritization of those activities. Interface with EIS managers to coordinate portfolio updates
• Coordinate portfolio updates and develop reporting templates
• Day-to-day project record updating with project owners; status, forecasts, updates and with finance team; WBSE assignments, forecasts and actuals.
• Administer Clarity and Portfolio on behalf of EIS
• Coordinate data pull with current Clarity team
• Perform quality review on data set
• Coordinate project updates
• Provide deck and chair EIS Portfolio Reviews
• Coordinate changes based on review
• Deliver portfolio change mapping (for review with Susan O’Day)
• Initiatives: integrate ‘Actuals’ into Clarity records (in testing) and develop AOP approach and prepare for kick-off
• DTSS Project & Portfolio Management: partner with and consult to current Clarity team, define requirements for service to project portfolio mapping, engage current Clarity team on required tool modifications and develop process improvements to enable integrated portfolio management
• Demand Management: begin preparation for integrated service provider project pool governance
• Advanced skills in Word, Excel, Access, Visio, SharePoint, Clarity and SQL reporting to create/aggregate project documentation and provide extensive reporting

Senior Business/Data Analyst / PM

Confidential

Responsibilities:

• Create/maintain/develop templates for project charters, roadmaps, status reports and track key milestones multiple projects.
• Maintain BofA enterprise infrastructure reports and dashboards for a portfolio of 2000+ projects, which included financial reporting.
• Provided reporting for senior management and directors reporting overall portfolio health
• Project manage, portfolio manage and business analyst for multiple infrastructure and application development, projects within PC, network, mainframe, Internet/Intranet environments using SDLC, Agile methodologies
• Product financial reports including burn rate, capital and BAU spending for all projects on the enterprise level
• Lead contributor to PMO on project implementation improvement / business process re-engineering and ‘how to’ utilize metrics and reporting to identify those improvements
• Advanced skills in Word, Excel, Access, Visio, SharePoint, Discovery, Clarity, MS Project and SQL Reporting to create/aggregate project documentation and provide extensive reports
• Create daily, weekly and monthly project/portfolio reports, which included financials, burn rate, timeline, resource, actual vs. allocation status (KPIs / metrics / historical)
• Create/Maintain BI Data in legacy designed DBs / Cognos
• Business process re-engineering of functional and technical processes in all projects
• Data analysis to identify current and future status of projects and inventory
• Design, create the automation of tasks and reports
• Produce and facilitate review of financial and project reports for CFO/Senior Leadership Team
• Review compliance and completeness of SDLC deliverables that include project charter, approach plan, project plan, resource plan, change request, business requirements/functional design, test plan, technical design, development test plan, deployment and plan
• Perform analysis of projects to provide PMO Status, which include rationale/recovery plans where negative key metrics were identified
• Identify root cause of resource, time, risk and scope issues in projects to further understand and improve over PMO performance
• Design and create MS Access database using SQL engine to maintain project status for multiple PMOs, resulting in a 60% decrease in work effort towards maintaining project status and providing on-the-fly reporting capability
• Create, maintain, manage PMO dashboard, historical documentation, governance and compliance reports, annual project delivery time-line, and SDLC deliverables
• Facilitate review meetings of project status, portfolio status and on-going improvement of project implementation
• Act as the liaison between the business and technical teams to articulate business needs and system capabilities
• Administer SharePoint and Discovery site for data reporting, data aggregation
• Create Excel reports that pulled data from SQL sources for reporting and displaying raw, pivot table, graphic information (Oracle/SQL Server)
• Business analysis of raw data into actionable tasks for improvement
• Defining project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
• Guide project teams in business process analysis and execute the gathering, elicitation and documentation of project artifacts
• Provide input to project manager related to project schedules and project status updates including identification of risk and escalation of critical issues
• Refine scope and submit change request within change management
• Interact with technical staff and their application development team and with testing services and quality assurance to ensure that the business requirements are understood
• Participate and/ or lead project teams in integration and user acceptance testing to ensure the agreed upon solution matches the business requirements
• Drive workflow analysis and other business process analysis to identify and clarify requirements
• Communicate with business partners using data and process models to clarify and validate requirements
• Conduct current and future gap analysis

Consultant-Systems/Business Analyst

Confidential

Responsibilities:

• Improve overall performance by 25% to 500% through changing business processes, use of external services and implementation or changing use of technology
• Perform project management, business analysis and reporting metrics within a world-class enterprise-wide infrastructure incorporating all OS platforms.
• Supervise, mentor and train staff in project administration and project management office, while following and improving on current PMI and CMM standards
• Create project plan templates for full life-cycle projects for Sarbanes-Oxley initiative incorporating metrics to improve resource management and project timeliness and budget accuracy

Senior Systems / Business Analyst / PM

Confidential

Responsibilities:

• Identifying financial saves using technology and business process re-engineering; create project plans and metrics that monitor the financial saves; mentor and train staff in project management following PMI standards; track staff performance and utilization of multiple projects and report project progress with budget targets; remediate any project issues or discrepancies with PMO and client; follow change control, change management processes and procedures; refining scope and objective to later provide recommendation for proceeding with their projects; develop and promote the PMO department; Write RFP for outsourcing of individual departments within
• Confidential department; design and program database that monitored metrics captured for each PMO project, which assisted in understanding staff performance, budget and time metrics that are key in the successful delivery of each project; write project plans, which included detailed plan, design and build phases and deliverables that included hiring staff, writing proposals, creating change management process, providing capacity & performance study, writing design documents, statement of work, risk analysis, business requirements, changing from client/server to internet technologies, provide business analysis, project management and business process re-engineering.